Submitted To Prof Dr.

Peter Mattheis

Change To Grow (Mercer)

BY Sairam Venkatasubramanian
Business Consulting

Agenda
Company profile Primary Barriers to Growth Sources & Overwhelm For Growth The Congruence Model Case Study Vital Question For Change Conclusion

Marsh & McLennan Companies (MMC)

Mercer Diversified Consulting Services

Company profile

Primary Barriers to Growth

Sources Of Barriers

The organization is not aligned with the new strategy.

(barrier 3 and 6) The organization does not possess the requisite skills and capabilities to execute well. (2,4,5,7) Senior management does not inspire emotional energy in the troops.(1)

Overwhelm Barriers

Understanding the Gaps between the present & the

one needed for the change.

Design an effective plan for change Educate Managerial responsibilities for all Communicate to realize WHY change Assess & Control progress for refinements

The Congruence Model

Elements of Congruency Model

The Work(Basic): Task, Workflow Pattern, Skills & Reward. The People(Identification): Skills, Personal expectation, Organizational trust, Personal demography. The Formal Organization(Ethics): Patterns of structures, systems and processes to group people & work. The Informal Organization(Hidden Ethics): Hidden patterns of practice, values, beliefs and individual behavior towards respective individual work.

Case Study

HARLEY DAVIDSON MOTOR COMPANY

Harley Davidson New Dimension

1903 William S. Harley and Arthur Davidson started Harley Davidson Motor Company. Late 1970s Harley Davidsons Market Crash. 1985 Harley Faced Bankruptcy. <1st Phase of CHANGE in Organization>

Late 1980s Harley Davidson financially Recovered.

<2nd Phase of CHANGE in Organization> Till Date Harley Davidson Motor Company, Largest Motor cycle company in the Global Market.

Change In Organization
Two State Transformation.
Phase 1 (Financial Recovery) Top-Down, Command and Control Structure. New manufacturing Techniques(Just-in Time).

Statistical Process Control.

Phase 2 (Sustained Success) Created CIRCLE Organization. Shared VISION-MISSION-ACHIEVEMENTS from Top to Bottom Management. Incentives on achievements to all. Clear Market & Customer Analysis. New Dimension of Branding.

Dealership Bonding.

Harleys Circle Organization

Harleys Result

Have you experienced Harley Davidson?

Question for Change?

Do we believe in something we work? Do we have a Goal? Do we have a Plan?

Is our organization flexible and capable of change?

Are all the elements of our organization congruent with each other and with our strategy? Does our organization deliver well on our strategy?

Conclusion
Every Change can be made successful if the Organizations include the following Basic Principles. Believe Plan Hard-Work Achieve Share This will ultimately CHANGE TO GROWTH.