Documente Academic
Documente Profesional
Documente Cultură
Non-Verbal
Verbal
Written
Oral
Only 10%!
90%
14% 31%
Tone Non-Verbal
55%
Content
Paralanguage
Position of Sender & Receiver
Sender
Receiver
Circumstance of Communication
Eye Contact
Leads to more effective communication. Shows whether speaker is sincere & listener is interested. Convey both intended as well as unintended messages
The Eyes
A stare or fixed gaze
honesty.
Transparency.
neutral attitude.
Facial Expressions
Face is the index of Mind. The eyes, the lips and the muscles express many feelings. It can also be deceived by manipulation.
It's how you looked when you said it, Not what you actually said.
Can you guess the nonverbal body language the faces below are communicating?
NONVERBAL BEHAVIOR
INTERPRETATION
Confidence
Sitting with legs crossed, foot kicking slightly Sitting, legs apart
Boredom
Open, relaxed
Defensiveness
NONVERBAL BEHAVIOR
INTERPRETATION
Hand to cheek
Touching, slightly rubbing nose Rubbing the eye
Evaluation, thinking
Rejection, doubt, lying
Doubt, disbelief
Boredom
Anticipation
Openness
Hold one or both palms out to the other person ,say something like, 'I didn't do it! I am open, honest, tell the truth Trust in me
Palm-Closed
Palm-Down
Palm-Up
1. Palm up
The
2. Palm down
When the palm is turned to face downwards, you will project immediate authority.
3. The Palm-Closed
i. Finger-Pointed
Is one of the most annoying gestures anyone can use while speaking. When the speaker pointed directly at the audience, they became preoccupied with making personal judgments about the speaker rather than listening to his content.
3. The Palm-Closed
ii. Fingertip-touch
-If you squeeze your fingers against your thumb to make an 'OK' type of gesture and talk using this position, you'll come across as authoritative, but not aggressive.
-Those speakers described as 'thoughtful', 'goaloriented' and 'focused'.
Handshake Styles
Dominance
Dominance is
transmitted by turning your hand so that your palm faces down in the handshake.
Your palm doesn't
Submissive
Submissive handshake is to offer your hand with your palm facing upwards symbolically giving the other person the upper hand.
Equality
Can I help? Trust me! Youre in good hands! Let me give you a helping hand.
Nonverbal Signals
Vary from culture to culture
Microsoft Photo
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Intimate ZonePhysical touch to 18 inches. Personal Zone-18 inches-4 feet. Social Zone- 4 feet 12 feet. Public Zone- 12 feet25 feet
SpaciaL UsaGe..
Postures..
Locked fingers (clenching)
The person is waiting for a call or anxious to know a thing that is unfamiliar.
Self-Presentation
What message do you wish to send with your choice of clothing and personal grooming?
Microsoft Photo
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CONCLUSION