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Communication

Non-Verbal

Verbal

Written

Oral

Only 10%!

90%

14% 31%

Tone Non-Verbal

55%

Content

Types of Nonverbal Communication

Paralanguage (vocal sounds)


Kinesics (body movements) Haptics. (touch) Proxemics.(spacial usage) Self-presentation cues.
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Paralanguage
Position of Sender & Receiver

Sender

Tone, Pitch, Volume

Receiver

Circumstance of Communication

Kinesics (Study of body movements.)


Eye

Contact Facial expressions Emoticons Gesture Posture Touch


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Eye Contact
Leads to more effective communication. Shows whether speaker is sincere & listener is interested. Convey both intended as well as unintended messages

The Eyes
A stare or fixed gaze

suggests involvement, wonder, or disapproval.

Direct eye contact


communicates

honesty.
Transparency.

neutral attitude.

Facial Expressions
Face is the index of Mind. The eyes, the lips and the muscles express many feelings. It can also be deceived by manipulation.

It's how you looked when you said it, Not what you actually said.

Can you guess the nonverbal body language the faces below are communicating?

Gestures and Postures


Eye-to-eye

confrontation. Smile Handshakes. Standing position. Walking style. Hand Movements.

Body language is more honest than words..

NONVERBAL BEHAVIOR

INTERPRETATION

Brisk, erect walk

Confidence

Sitting with legs crossed, foot kicking slightly Sitting, legs apart

Boredom

Open, relaxed

Arms crossed on chest

Defensiveness

NONVERBAL BEHAVIOR

INTERPRETATION

Hand to cheek
Touching, slightly rubbing nose Rubbing the eye

Evaluation, thinking
Rejection, doubt, lying

Doubt, disbelief

Head resting in hand, eyes downcast


Rubbing hands

Boredom

Anticipation

Palms and Handshakes

Openness
Hold one or both palms out to the other person ,say something like, 'I didn't do it! I am open, honest, tell the truth Trust in me

Palm-Closed

Palm-Down

Palm-Up

1. Palm up
The

palm facing up is used as :

a submissive, non-threatening gesture

2. Palm down
When the palm is turned to face downwards, you will project immediate authority.

3. The Palm-Closed
i. Finger-Pointed
Is one of the most annoying gestures anyone can use while speaking. When the speaker pointed directly at the audience, they became preoccupied with making personal judgments about the speaker rather than listening to his content.

3. The Palm-Closed
ii. Fingertip-touch
-If you squeeze your fingers against your thumb to make an 'OK' type of gesture and talk using this position, you'll come across as authoritative, but not aggressive.
-Those speakers described as 'thoughtful', 'goaloriented' and 'focused'.

Handshake Styles

Dominance
Dominance is

transmitted by turning your hand so that your palm faces down in the handshake.
Your palm doesn't

have to face directly down, but is the upper.

Submissive
Submissive handshake is to offer your hand with your palm facing upwards symbolically giving the other person the upper hand.

George Bush got the upper hand advantage..

Equality

Double Handed Shake

Trust and affection Intimate friends or relatives

A SMALL CLASS EXERCISE

So What Does This Mean?


Let me see! Im in authority. Let me ponder that. Im thinking. Im considering it.

So What Does This Mean?


Can I help? Trust me! Youre in good hands! Let me give you a helping hand.

So What Does This Mean?


I

know you! Look at that! Great to see you! Thats awesome!

Nonverbal Signals
Vary from culture to culture

Microsoft Photo

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What does this symbol mean to you?

In the United States it is a symbol for good job.

In Germany the number one.


In Ghana an insult. In Malaysia the thumb is used to point rather than a finger. 34

Proxemics: Space Distancing

Intimate ZonePhysical touch to 18 inches. Personal Zone-18 inches-4 feet. Social Zone- 4 feet 12 feet. Public Zone- 12 feet25 feet

SpaciaL UsaGe..

Postures..
Locked fingers (clenching)

arm gripped tightly indicates

Frustrated & is adopting

The person is waiting for a call or anxious to know a thing that is unfamiliar.

Self-Presentation
What message do you wish to send with your choice of clothing and personal grooming?

Microsoft Photo

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Color Influences Communication


Yellow cheers and elevates moods

Red excites and stimulates

Blue comforts and soothes

In some cultures black suggests mourning

In some cultures white suggests purity

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CONCLUSION

Secrets of Non verbal communiCation

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