presenTED BY RENJI K PHILIP

Non-Verbal Communication
Non-verbal behavior can communicate more powerfully than the spoken word.

The problem is that it is difficult to read and control.

Look for clusters of non-verbal communication to help you to interpret correctly In communication, seeing is more important than hearing. What you see will corroborate the verbal message and may also convey new, interesting information...

Body language is a form of non-verbal communication, which consists of body posture, gestures, facial expressions, and eye movements.

Body language may provide clues as to the attitude or state of mind of a person. For example, it may indicate aggression, attentiveness, boredom, relaxed state, pleasure, amusement, and intoxication, among many other clues.

If the verbal and non-verbal behaviour does not match, then go carefully and be prepared not to believe! A key message can be dramatically reinforced by supporting gestures which are consistent with the spoken word

Remember the old saying:

A Picture is worth a Thousand Words

BODYLANGUAGE AND LYING

Signs of Deception and Lying Less eye contact will occur when we feel uncomfortable or guilty Policemen or lawyers are working on this principle when they persistently look at the suspect or defendant Hands touch their face, throat, nose, mouth, ear Physical expression will be limited and stiff

EYECONTACT
Most of us look directly at other people between 30% and 60% of the time while listening. More eye contact than this indicates greater interest in the person than in what he/she is saying.

Lovers and Fighters often demonstrate this high percentage of eye contact!!

THE EYEBROWS
When eyebrows are lowered a person is usually frowning This may signify worry, criticism or disagreement But look for supporting evidence to make up the cluster

The frown may simply mean concentration or puzzlement Raised eyebrows can indicate surprise or disbelief

THE MOUTH
When the mouth drops open this can suggest either astonishment or surprise Or may simply be a question of relaxation Tightened lips indicate a defensive mode A rebellious streak can be identified by thrusting out the chin

THE SMILE
We associate a smile with happiness but there are different kinds of smile!

The grimace, the wry, resigned sardonic or coy smiles These all represent very different emotions, particularly when linked with other associated gestures...

THE HEAD
Held straight up indicates a neutral position listening hard and evaluating Small nods acknowledge that information is being received, but do not necessarily mean agreement. Tilting the head the head to one side signals a developing interest. A downcast head could mean a problem. Basically the gesture signals evaluation but with negative overtone leading perhaps to submission