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Listening Skills

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Listening Skills
Introduction
Listening is a process which begins with hearing. It is an active process in which an individual absorbs the meanings of words and sentences, interprets and analyses that information before reacting to it. Click to edit Master subtitle style Hearing is a physiological processes where as listening is a mental one.

Modes of Listening:

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Advantages of listening

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Factors affecting listening Environmental Disturbances

Judging people Thinking in advance we know what someone is going to say Twisting a message to make it say what we want someone to say Getting distracted

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Value of listening:
1. 2. 3. 4. 5. 6. 7.

Listening shows respect. Listening builds relationships. Listening increases knowledge. Listening generates ideas. Listening builds loyalty. Listening attracts people. Listening is a great way to help others and yourself.

Improving Listening skills:

1. Pay attention: - look at the speaker directly - put aside distracting thoughts. Dont mentally prepare a rebuttal (opposition) - Avoid being distracted by environmental factors - Listen to the speakers body language 2. Show that you are listening: - Smile and use other facial expressions - Note your posture and make sure it is open and inviting. -Encourage the speaker to continue with small verbal comments like yes, uh huh etc. 3. Provide feedback: - ask questions to clarify certain points. - Summarize the speakers comments periodically.

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4. Respond appropriately :

Assert your opinion(s) respectfully Avoid attacking the speaker verbally or otherwise putting them down Avoid interrupting the speaker unnecessarily

Respond openly and honestly, 5/21/12

5. Defer judgment :

Avoid making assumptions Consider the communication from the perspective of the speaker Let the presentation run its course

Listen to the entire message before interjecting with your own 5/21/12

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SOME TIPS TO BE AN EFFECTIVE LISTNER:

1. Pause
2. Empathize 3. Validate 4. Resume

The power of PEVR in listening:

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Importance of silence in communication:

1. Allowing silence in a conversation puts pressure on the other person. 2. Silence can indicate hostility 3. Silence can indicate disagreement 4. Silence can indicate profoundness, such as awe or horror. 5. Silence can indicate respect. 6. Silence can indicate contemplation. 7. Silence can be intentional rudeness. 8. Silence can be the creation of a listening space. 9. Silence can be an indication of empathy 10. How one manages silence in a conversation is an important part of emotional intelligence.

Characteristics of a Good Listener

Listening is a skill that should not be underrated. The ability to hear what one is being told is what makes listening possible. However, good listening requires one to carefully consider what one is hearing

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A Good Listener
Give your full attention on the person who is speaking. Don't look out the window or at what else is going on in the room. 2. Make sure your mind is focused, too. It can be easy to let your mind wander if you think you know what the person is going to say next, but you might be wrong! If you feel your mind wandering, change the position of your body and try to concentrate on the speaker's words. 3. Let the speaker finish before you begin to talk. Speakers appreciate having the chance to say
1.

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6. Ask questions. If you are not sure you understand what the speaker has said, just ask. It is a good idea to repeat in your own words what the speaker said so that you can be sure your understanding is correct. For example, you might say, "When you said that no two zebras are alike, did you mean that the stripes are different on each one?" 7. Give feedback. Sit up straight and look directly at the speaker. Now and then, nod to show that you understand. At appropriate points you may also smile, frown, laugh, or be silent. These are all ways to let the speaker know that you are really listening. Remember, you listen with your face as well as your ears! Thinking fast

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A Bad Listener
Always interrupts. Jumps into conclusions. Makes moral judgments. Keeps finishing the speaker's sentences. Is inattentive Doesnt write or take any notes Changes the subject Is unresponsive Is impatient Can't control emotions "fidgets" nervously

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Cheers!
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