Introduction to Knowledge Management

Dr.-Ing. Amalia Suzianti, ST, M.Sc.

suzianti@ie.ui.ac.id

Agenda

Definition of Management Definition of Knowledge

Definition of Knowledge Management

Knowledge Management Models

Knowledge Management Tools

DEFINITION OF MANAGEMENT

What Is Management?

Managerial Concerns

Efficiency

Doing things right

Getting the most output for the least inputs

Effectiveness

Doing the right things

Attaining organizational goals

Effectiveness and Efficiency in Management

Management Functions

Who Are Managers?

Manager

Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.

What Do Managers Do? (1)

Functional Approach Planning Defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities. Organizing Arranging work to accomplish organizational goals. Leading Working with and through people to accomplish goals. Controlling Monitoring, comparing, and correcting the work.

What Do Managers Do? (2)

Management Roles Approach Interpersonal roles Figurehead, leader, liaison Informational roles Monitor, disseminator, spokesperson Decisional roles Disturbance handler, resource allocator, negotiator

Management is not an Administration: Management means that you want to improve (and obtaining your goals) Administration means you do not need to improve

What is the Difference?

Doing Things Right

Doing the Right Things

Kerjakanlah yang Benar

Efficiency

Kerjakanlah Hal-hal yang Benar Pilihlah dan Kerjakanlah Pekerjaan yang Benar

Effectiveness

Administrators
Managers

Leaders

For Better Managing, you need

A body of knowledge about functions, roles, views/perceptions, solutions etc. or its combinations that give you more understanding and wisdoms about your problem and situations

Usually a combination of concepts, tools, methods and example solutions that we could reflect with our own organizations. This reflection will show us the gap and focus our managerial effort
Models

Approaches & Concepts

Tools
A specific techniques and format to obtain, categorized, process and analysis data and information for a specific purpose. Such as Source: Cooper, 2001a, p. 173 better understanding,

Methodology

Staged set activities or process to guide the managers action.

DEFINITION OF KNOWLEDGE

What is knowledge?
Knowledge is more than data or information.

Difference between data, information,knowledge,wisdom

Youre outside Depok driving to the Cengkareng airport to catch a plane to Surabaya for a meeting in the next morning when you heard a weather forecast by the local radio stations

Data: 10, 20, 50 (this is the data transmitted by the weather

the radio stations

stations to weathernews.com). *this website will be accessed by

Knowledge
Information

Information: the radio DJ read translation of the data in the

Data

weathernews.com: a weather station 10 km from Cengkareng Airport reports sleet, temperature 20 degree, heavy rain and thunderstorm, wind out of the West at 50 kph

Knowledge: you know the weather will cause delays or

cancellations and you may miss your meeting.
you get to your meeting on time.

Wisdom: you reserve a seat on the next Argobromo train so

Knowledge management what is it?

Taken from the www.wordIQ.com encyclopedia Knowledge is a justified true belief (a philosophical definition) Knowledge is the awareness and understanding of facts, truths or information gained in the form of experience or learning. Management (process) is a process of planning and controlling the performance or execution of any type of activity to achieve organization goals, such as: a project or a process

=> Is knowledge manageable? Can we plan and control performance that aims to better understanding of facts and truth through experiences and learning?

Knowledge management definitions

A process that helps organizations find, select, disseminate, and transfer important information and expertise necessary for activities such as problem solving, dynamic learning, strategic planning and decision making (Gupta et al., 2000) A process of knowledge creation, validation, presentation, distribution, and application (Bhatt, 2000) Knowledge management (KM) is associated with the processes for the creation, dissemination, testing, integration, and utilization of knowledge within organizations (wordIQ.com encyclopedia) Creation of new knowledge, knowledge sharing and diffusion, and tools and methods to promote them (Jrvenp & Mki, 2001) a process orientation to coordinate utilization of information, knowledge and expertise

KNOWLEDGE MANAGEMENT MODELS

Model 1: Knowledge Management Frame (Modified from Finerty 1997)

structure technology
utilization storing Organizational creation Knowledge acquisition enablers (disablers) processes

culture

leadership

distribution/ sharing

measurement organization al design

Model 2: Eight Process of Managing Information

KM has more to do w/ ancient civilizations than with innovation in IT. Managing Information throughout the ages, entails a web of eight interrelated processes.

1.

2.

3.

4.

Creation/acquisition The multimedia, some combination of images, video and sound is either authored from scratch or acquired by some means. Modification The multimedia is modified to suit the immediate needs of the client. Use The information is employed for some useful purpose, which may include being sold and distributed. Archiving The information is stored in a form and format that will survive the elements and time, from the perspective of both physical and cultural change.

5. 6.

7.

8.

Transfer The information is transferred from one place to another. Translation/repurposing The information is translated into a form more useful for a second group of users or for a new purpose. Access Limited access to the translated or original information is provided to users as a function of their position or role in the organization Disposal Information with no future value is discarded to save space and reduce overhead

KNOWLEDGE MANAGEMENT TOOLS

KM Tools

Content Management Knowledge Taxonomies Groupware Online Communities of Practice Enterprise Portals Social Network Analysis and Design E-Learning Storytelling and Narratives Wireless Tools for Knowledge Mobilization Innovation and Idea Management Tools for knowledge Processes

Search, knowledge portals etc.