Încărcări by Alexandru Dan Gheorghiu

ITIL Processes

ITIL V3 Foundation Sample_exam_3.pdf

Application Management

Technical Management

Measurement and Metrics

ITIL The-Deming-Cycle

ITIL Index

Availability Management

Changed Name of Concepts

Availability Management

Event-Management

ITIL practice questions

ITIL sample test

ITIL sample test

Knowledge Management

Service Portfolio Management

ITIL Service Design

ITIL Changed Name of Concepts

ITIL_2011_Summary_of_Updates[1].pdf

ITIL Summary Updates

syllabus in polish

Polish Glossary

Itil 2011 Process Model

Graphic History of Architecture- John Mansbridge