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Ideabook References

The True Value of Customer Service

The Rules of Negotiation

Skills for the 21st Century

How to Develop an E-commerce Strategy

Beyond Elevator Speeches

Knowledge Sharing Activities in India

Information Pros Move Out of the Information Center

Electronic Resources Wont Sell Themselves

Disability Issues and Libraries a Scottish Perspective

Books Are They Still Important in Special Libraries

Becoming a Customer Driven Organization

Use of Information and Communication Technology in Libraries..

The Future of the Special Library

The Development of Digital Libraries in China..

Mind the Gap

International Perspectives on the New Librarian

Bright Ideas Hard Work Thick Skin