1. Enumerai trei tehnici de mbuntire a eficacitii comunicrii
organizaionale a) b) c) 2. Ce avantaje ofer comunicarea informal (neoficial) membrilor organizaiei? ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ Dar managerilor? ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ 3. Enumerai trei caracteristici necesare unui manager pentru a fi un bun comunicator: a) b) c) 4. Care este rolul rspunsului (feedback-ului) n comunicare? _____________________________________________________________ _____________________________________________________________ 5. Intr-o organizaie, comunicarea oficial este: a) de sus n jos b) de jos n sus c) pe orizontal 6. ntr-un proces de comunicare, starea emoional influeneaz: a) emitorul b) receptorul c) pe niciunul
7. Enumerai trei funcii ale comunicrii manageriale:
_____________________________________________________________ _____________________________________________________________ _____________________________________________________________ 8. Enumerai trei caliti necesare unui lider _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ 9. Care este diferena dintre leadership i management? _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ 10. 11.