BIBLIOGRAFIE

MANAGEMENT

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24. *** http://www.allbusiness.com
25. *** http://www.customerservicemanager.com
26. *** http://www.greatbrook.com/service_management_bibliogra.htm
27. *** http://www.greatbrook.com/clients.htm
28. *** http://www.12manage.com
29. ***The Times 100 case studies, http://www.thetimes100.co.uk/