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ISO/TS 16949:2002
 QS 9000
• 1994 Chrysler, Ford, General Motors dezvolta un
standard comun care sa inlocuiasca:
– Ford Q-101,
– Chrysler's Supplier Quality Assurance Manual,
– GM's NAO Targets for Excellence,
– Truck Manufacturer's quality system manuals.
• Necesitatea lui QS-9000: eliminarea cerintelor diferite,
care produceau risipa si suprapuneri.
• Conformitatea cu SQ-9000 se face prin certificare de
terta parte
• Companiile certificate QS-9000 sunt considerate ca
avand standarde inalte, care conduc la produse de
calitate.
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UPB/IMST/TMS ISO/TS 16949:2002
 Old (before July 10, New (after July 10, 2009)
GM 2009)
Brands Vauxhall, Pontiac, Vauxhall, Chevrolet,
Chevrolet, Cadillac, Cadillac, GMDaewoo
GMDaewoo (48.2%),
GMC, Hummer, Holden, (70.1%), GMC, Holden,
Buick, Opel, Saturn, Buick, Opel
Saab
Ownership Common shareholders, The United States Treasury,
bondholders and the Canada Development
secured creditors Investment
Corporation, Government of
Ontario, Old
GM bondholders,
and UAW and CAW unions
US Plants 47 34
Debt 94,7 B $ 17 B $
US employees 91.000 68.500
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UPB/IMST/TMS ISO/TS 16949:2002
 QS 9000 vs ISO 9000
• QS-9000 adauga cerinte noi privind: planul de afaceri, urmarirea
satisfactiei clientului si benchmarking la punctul 4.1 al ISO 9000,
Responsabilitatea Managementului.
• Alte cerinte suplimentare QS 9000:
– Procesul de aprobare a productiei de piese
– Cerintele pentru obtinerea aprobarii clientului de a folosi un
proces/piesa nou/a sau modificat/a
– Furnizorii de piese trebuie sa aiba SMC implementate, care sa
asigure ca au loc activitati de imbunatire continua organizate si
masurabile pentru toate aspectele afacerii
– Capabilitatea fabricatiei
– Cerinte privind planificarea si eficacitatea echipamentelor,
facilitatilor si proceselor
– Cerinte privind verificarea contra erorilor si managementul
sculelor

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UPB/IMST/TMS ISO/TS 16949:2002
 ISO/TS 16949:2002
• ISO Specificatie Tehnica, aliniaza standardele sistemelor de calitate
existente in industria auto: americane (QS-9000), germane (VDA6.1),
franceze (EAQF) si italiene (AVSQ), cu cerintele industriei globale, avand
drept scop eliminarea certificarilor multiple in vederea satisfacerii cerintelor
clientilor.
• Impreuna cu ISO 9001:2000, ISO/TS 16949:2002 specifica cerintele SMC
privind: proiectarea/dezvoltarea, productia, instalarea si service-ul
produselor din industria auto. In plus, exista cerinte specifice clientilor,
cerute de fabricanti in mod individual.
• ISO/TS 16949:2002 a fost dezvoltat de “The International Automotive Task
Force”, IATF, in colaborare cu “The International Organization for
Standardization”, ISO.
• IATF cuprinde: BMW, Daimler, Fiat, Chrysler, Ford, General Motors, PSA
Peugeot-Citroen, Renault si Volkswagen - plus asociatii de comert
nationale: AIAG (America), VDA (Germania), SMMT (UK), ANFIA (Italia) si
FIEV (Franta); “Japanese vehicle manufacturers association”, JAMA, a fost
deasemenea implicata in dezvoltarea ISO/TS 16949:2002, deschizand
calea spre aderarea la IATF.

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UPB/IMST/TMS ISO/TS 16949:2002
 Relatiile Jp-EU

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UPB/IMST/TMS ISO/TS 16949:2002
 QS vs ISO/TS
• QS pune accentul pe elementele operationale
ale fabricatiei: plan de afaceri, managementul
lantului de aprovizionare, metode de lucru, AQ,
controlul proceselor, competentele personalului

• Marii constructori mondiali de automobile adauga la certificarea

ISO/TS propriile norme de calitate

• ISO/TS pune accentul pe management:

performantele sistemului

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UPB/IMST/TMS ISO/TS 16949:2002
 Abordarea proces

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UPB/IMST/TMS ISO/TS 16949:2002
Exemplu de proces

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UPB/IMST/TMS ISO/TS 16949:2002
Indicatorii satisfactiei
clientului

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UPB/IMST/TMS ISO/TS 16949:2002
implementare
Strategia de

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UPB/IMST/TMS ISO/TS 16949:2002
 Auditul de produs

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UPB/IMST/TMS ISO/TS 16949:2002
 Certificarea

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UPB/IMST/TMS ISO/TS 16949:2002
 Bibliografie
• Introduction to QS 9000:
http://engr.nmsu.edu/~etti/summer97/manufacturing/qs9000.html
• http://elsmar.com/qs/qs_how_to.html
• http://wiki.gmnext.com/wiki/uploads/4/40/1908_GM_Certificate_of_Incorporation
.pdf
• Ghid de implementare:
http://www.takeuchi-iso.com/iso16949/aiag_doc/ts16949-implementation-guide.pdf
• http://www.bsi-emea.com/Automotive/Overview/DC_CustReq0506.pdf
• http://www.bsi-emea.com/Automotive/Overview/Ford_CustReq.pdf
• http://www.bsi-emea.com/Automotive/Overview/GM_CustReq0806.pdf
• http://eq21.net/cgi-
bin/technote/main.cgi/TS16949_2nd.pdf?down_num=1085736196&board=db_ts
16949_cic&command=down_load&filename=TS16949_2nd.pdf
• http://www.jama-english.jp/europe/auto/2008/jauto-mkrs_in_europe_2008.pdf
• http://en.wikipedia.org/wiki/General_Motors_Chapter_11_reorganization

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