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MANAGEMENTUL SERVICIILOR
DE ASISTEN SOCIAL

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Curs 3
Functiile managementului.
Managementul serviciilor sociale.
Lector univ.dr. Diana-Cristina BDI

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Functiile managementului.

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Functiile managementului:
Planificare
Organizare
Conducere
Coordonare
Control

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Functiile managementului.

Planificarea
- etape:
prognoze
planuri
programe
- tipuri:
strategica
operationala

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Functiile managementului.

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Organizarea

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Cine

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si Ce trebuie sa faca?
si De ce raspunde?
Care sunt canalele de comunicare?
Gruparea optima a activitatilor
Cine

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Functiile managementului.

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Organigrama

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Regulamentul de

organizare si

functionare

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Functiile managementului.

Coordonarea
recrutarea si selectarea personalului
descrierea postului
plasarea angajatilor in locuri de munca
adecvate
formarea pentru insusirea deprinderilor
consultarea in ceea ce priveste performanta
dezvoltarea profesionala
recompensele

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Functiile managementului.

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Conducerea

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proces de stabilire a unor reguli, formale si


informale, despre munca efectuata

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Functiile managementului.

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Controlul

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stabilirea de standarde pentru timp, calitate si


cantitate
masurarea rezultatelor
compararea rezultatelor cu standardele
adoptarea modificarilor necesare.

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Managementul serviciilor sociale.

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Managementul serviciilor sociale

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- stiinta gestionarii <afacerilor sociale>, in


primul rand a bunurilor si resurselor umane
si materiale, in vederea obtinerii unei eficiente
maxime (Miftode, 1999, p. 90)

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Managementul serviciilor sociale.

Directiile
sociale:

managementului

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serviciilor

managementul politicilor institutionale


managementul resurselor
managementul programelor

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Managementul serviciilor sociale.

Nivelurile
managementului
sociale:
management de varf
management de mijloc
management de supervizare

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serviciilor

Tipuri de manageri:
managerii de nivel superior (de varf)
managerii de nivel mediu
managerii de nivel inferior (de prima linie)

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