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Manolescu IT, Prodan A - Analiza Conflictelor Din Cadrul Proiectelor in Institutiile de Invatamant
Manolescu IT, Prodan A - Analiza Conflictelor Din Cadrul Proiectelor in Institutiile de Invatamant
Tomul LII/LIII
tiine Economice
2005/2006
In the last years, many Romanian organizations started to run projects, with European or
internal funds. Adaptation at new organizational structures or new power chains is difficult and
conflicts within or between organizations - appears.
The differences in organizational cultures, different type of communication with the project
supporters or the project beneficiaries will increase the risk of conflict between the partner
institutions.
The paper tries to identify the most credible explanations on how conflicts are borne and the
most effective ways to manage these conflicts in the projects. Comparative analysis is realized, based
on 2 cases studies of educational Romanian organizations a university and a college.
Research was done by various tools, namely: the study of the evaluation reports of different
projects, non-structured interviews with project team members, analysis of the questionnaires.
The conclusions are focused on cultural (both national and organizational) approaches of
conflict management in project oriented organizations.
Key words: conflict, project, organizational culture
1 Introducere
149
2 Conflictele n organizaii
Dup criteriul arie social sau parteneri, conflictele pot fi clasificate n intrapersonale,
interpersonale, intra- i intergrupale, comunitare, internaionale.
La baza apariiei conflictului organizaional stau conflictele de interese dintre indivizi
i grupuri. Cele mai multe conflicte apar ns datorit organizaiei i activitilor
profesionale diferenelor ntre modurile n care oamenii percep i neleg obiectivele
organizaiei i modurile n care sunt realizate activitile ntreprinse n vederea atingerii
acestor obiective. Activitatea profesional este plin de motive de suprare, enervare,
diferene culturale, antipatii, insulte, diferene de opinie i interpretri diferite. Numai o
parte dintre acestea genereaz forme de ostilitate, care sunt definite ca fiind conflicte. Unele
studii [Analoui, 1997] arat c cele mai numeroase nemulumiri sunt legate de: politici i
proceduri neclare; diversitatea grupurilor i obiectivelor departamentale; diversitatea
posturilor i funciilor din cadrul organizaiei; acorduri contractuale neclare; existena unor
obiective nedeclarate.
3 Conflictele n cadrul proiectelor
150
151
6 Interpretarea rezultatelor
152
slab
Universitate
Aciuni
slab
Liceu
Stil de abordare
a conflictelor:
153
Stabilirea normelor de
comportament scor redus
Competiie scor sczut
Compromis scor ridicat
154