Nume prenume ___________________

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Evaluare trimestrială Total: 70p
1. Enumerați etapele apelului și descrieți sarcina fiecărei etape. 7p.
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2. Explicați în ce caz se aplică următoarele acțiuni în delta: 10p.
Achitare în rate
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Transmiterea informației: da
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Transmiterea informației: nr. strain
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Promite achitare
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Recepționare informație: nu domiciliază
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3. Enumerați 20 consecințe ale neachitării datorie expuse debitorului: 10 p.
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4. Enumeră soluțiile oferite debitorului/rudelor pentru achitarea datorie:5p.
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5. Ce întrebări de concretizare vei adresa interlocutorului următoarelor motive invocate: 8p.
Debitorul este peste hotare
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Nu lucrez și nu am bani să achit datoria
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6. Enumerați acțiunile ce trebuie îndeplinite de colector în vederea respectării procesului de lucru. 10 p.
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7. Argumentați următoarele obiecții în al II apel: 12p.
Debitorul este peste hotare
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Nu are bani și nici nu dorește să se angajeze
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8. Argumentați reeșind din condițiile contractuale 8p.
De ce trebuie să achit taxa de reziliere
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Serviciile au fost necalitative
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