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Paun Mihai Laurentiu

Master: Cercetari de Marketing


1. Salesforce sursa http://www.brinel.ro/salesforce.aspx
Salesforce.com furnizeaza aplicatii software servicii clienti pe care le platiti pe parcurs!
Aplicatiile sunt gandite sa va ajute in managementul echipei de vanzari, in urmarirea
informatiilor clientilor, si in oferirea unor servicii de calitate, toate acestea contribuind la
cresterea afacerii Dvs prin automatizare CRM.
Functii
Mecanismul de crestere al afacerii Dvs.
Vanzari: Castigati mai mult business- Mai repede!
Suport pentru clienti: Uimiti-i!
Marketing: Obtineti noi clienti!
Se poate personaliza pentru fiecare client
Aplicatii software
Salesforce Analytic Cloud
Salesforce Chatter
Wave
Onboard CRM

2. Microsoft Dynamics CRM


sursa https://www.microsoft.com/romania/dynamics/produse/erp/microsoft_dynamics_nav.aspx

Microsoft Dynamics ofer afacerilor control asupra proceselor de business, precizia de care au
nevoie pentru a-i administra sistemul de aprovizionare i informaiile de care angajaii au nevoie
pentru a fi eficieni i pentru a-i ndeplini cu succes atribuiile.
Functii
Management financiar
Business intelligence i raportare
Sistemul de aprovizionare
Managementul vnzrilor, produselor i serviciilor
control asupra proceselor de business
Aplicatii software

CRM Customer Service

Microsoft Dynamics AX

Microsoft Dynamics NAV

Preuri CRM Online

CRM pentru relaii cu clienii

CRM pentru vnzri

CRM pentru marketing

3. Oracle
Sales
Cloud
source
http://www.groupecreatech.com/en/oraclesolutions/business-management/oracle-sales-cloud.html
Oracles Customer Relationship Management Sales Cloud solution equips your organization with
access to information in real time, providing a contextual analysis and allowing you to manage
smarter.

Functions:
Boost sales;
Increase your marketing campaigns reach;
Strengthen customer loyalty;
Improve customer service.
Optimizing operations

Software aplications
Demand Management
Strategic Network Optimization
Advanced Supply Chain Planning
Production Scheduling
User Productivity Kit
4. SugarCRM
Identificand problema, cunoscuta echipa a companiei Danmar Computers, a gasit si solutia, care
a venit sub forma unui conector dezvoltat in SugarCRM, esential in distribuirea si directarea
leadurilor, fapt ce ii ajuta pe proprietarii de companii sa distribuie leadurile intr-un mod
personalizat,
in
functie
de
necesitatile
companiei
la
momentul
respectiv.
Functii
Pe lng funciile obinuite ale unui CRM, Sugar ofer i funcii de automatizare pentru
marketing
i
vnzri. Exist, de asemenea, un pachet de funcii de asisten client care poate fi foarte util, mai
ales
n
condiiile n care n majoritatea organizaiilor mici nu exist o separaie precis ntre echipa de
vnzri i cea de asisten post-vnzare.

Aplicatii software
Teoco
IneoQuest
Narda
Netoptics
Volicon

5. Workbooks CRM- source http://www.workbooks.com/


Workbooks extends beyond traditional CRM systems to include sales order processing, contract
management and invoicing, so you can manage all your customer information in one place.
Functions:
Get colleagues involved from day one.
Using cloud based CRM software
Involving multiple departments
Involving multiple departments
Get colleagues involved from day one.
Software aplications:
People & Organisations
Activities & Meetings
Notes & Attachments
Relationship Mapping
Global Search
Outbound Email

6. Insightly sursa http://adcodevelopment.ro/google-crm/


Insightly este cel mai popular CRM Google gratuit si te ajuta si in Managementul Proiectelor.

Managementul oportunitatilor, propuneri oferte, oportunitati si proiect


Istoria completa de interaciune cu clientii si oportunitatile
Lista de contacte centralizata

Functii
* Managementul oportunitatilor, administrarea ofertelor si propunerilor, administrare proiecte
* Atribuirea sarcinilor, ataare fiiere, marcare articole importante, i notite din e-mail.
* Te ajuta sa ai interactiune cu clienii
* Tragei de fisiere i plasai partajarea de fiiere cu un control deplin al versiunilor (un fel de
google drive)
* O list de contacte comuna, central pentru acces facil
* Cutare n timp real a informatiilor

Aplicatii software
Infographic
Webinar
Insightly White Paper
eBook
CRM Basics

7. Nimble source - http://www.nimble.com/how-it-works/


Contact management the Nimble way begins with a single view of the past, present, and future of
your interactions with your contacts.
Functions

Assign a task to yourself or anyone on your teameasily

You pick the viewList or Calendar style


Set up dates for follow-ups and reminders.
See who assigned the task, or keep track by viewing team member calendars and to do
lists.
Software aplications
It is a single application which is shaped by customer (the company).
Mobile application: Nimble Social Relationship CRM
8. Zoho CRM source - https://www.zoho.com/crm/
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify
trends, spot opportunities, increase efficiency and reduce costs with the right answers, right now.

Functions:
Capture Leads from your Website
Improve your Workflow
Visitor Tracking
Data-driven Marketing
Aplications:
Mail
Showtime
Projects
Subscriptions
Reports
Mobile application: Card Scanner, Leads, Zoho CRM

9. NetSuite CRM source http://www.netsuite.com/

Accounting / ERP and ecommerce in a single, fully integrated SaaS solution that connects a
business across finance, sales, service and fulfillment.
Functions:
Sales force automation
Marketing automation
Customer support and service
Aplications:
Actian
Atlassian
CommVault
BackStopSolutions
DocuSign
Mobile application: NetSuite CRM+

10. Veeva CRM sursa www.veeva.com


The Veeva CRM suite of products is the most advanced cloud-based CRM solution for the life
sciences industry.
Functions:
Integrated Multichannel CRM
Robust Compliance
Mobile CRM
Coordinated Execution
Software aplications:
R&D CLOUD

VAULT ETMF
VAULT QUALITY DOCS
PHARMA +BIOTECH
ANIMAL HEALTH
Mobile application: Veeva CRM Mobile, Veeva CLM Product Brief