CAIET DE CURS

Rambursarea
biletelor
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CUPRINS

INTRODUCERE.................................................................................................... 3

RAMBURSAREA BILETELOR ELECTRONICE.................................................. 3

PASUL 1 Afisarea si completarea primului ecran al tranzactiei de rambursare 3
PASUL 2 Completarea componentei sumei taxelor XT 5
PASUL 3 Completarea ecranului de informatii aditionale 5

EXEMPLE DE RAMBURSARI BILETE ELECTRONICE IN DIFERITE

SITUATII ............................................................................................................... 6
EXEMPLU DE RAMBURSARE INTEGRALA 6
EXEMPLU DE RAMBURSARE CU PENALIZARE 7
EXEMPLU DE RAMBURSARE PARTIALA PENTRU TARIFE
NERAMBURSABILE (RAMBURSARE DE TAXE) 8
EXEMPLU DE RAMBURSARE PARTIALA CAND O PARTE DIN BILET A FOST
FOLOSITA 9

EXEMPLE DE RAMBURSARI BILETE ELECTRONICE DUPA REEMITERE .. 10

EXEMPLU DE RAMBURSARE INTEGRALA 12
EXEMPLU DE RAMBURSARE CU PENALIZARE 13
EXEMPLU DE RAMBURSARE PARTIALA PENTRU TARIFE
NERAMBURSABILE (RAMBURSARE DE TAXE) 15
EXEMPLU DE RAMBURSARE PARTIALA CAND O PARTE DIN BILET A FOST
FOLOSITA 16

ANULAREA UNEI RAMBURSARI DIN RAPORTUL DE VANZARI .................. 18

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INTRODUCERE

Rambursarea biletelor se face in conformitate cu procedurile si recomandarile

companiei aeriene transportatoare sau validatoare precum si cu restrictiile tarifelor.
Agentul trebuie sa se asigure ca actioneaza in conformitate cu aceste proceduri si
restrictii.

RAMBURSAREA BILETELOR ELECTRONICE

PASUL 1 Afisarea si completarea primului ecran al tranzactiei de rambursare

Rambursarea unui bilet electronic se incepe totdeauna din inregistrarea biletului

(ETR – electronic ticket record).
Sistemul va completa automat ecranul de rambursare cu detaliile de plata ale
biletului.

TICKET 1259010534402 BICA/MONICA MLIJB2/1P/3D1

9942296
CPN FROM/TO FLT DATE FBC STATUS
1 OTPLHR BA885 03NOV07 MNCEUR OPEN FOR USE
2 LHROTP BA886 10NOV07 MNCEUR OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR DISPLAY HISTORY ( )
>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST (R)– aici se
>ETR REVALIDATION ( ) completeaza
R sau X

EXEMPLU DE ECRAN INITIAL DE RAMBURSARE

ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 13AUG07

TICKET 1259010534402 BICA/MONICA MLIJB2/1P/3D1 9942296
>VIEW
*FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR
REFUND*
FARE: EUR 548.00 FARE:(
AMT:( ) )
FARE USED ( )
TAX: XT 67.72 TAX:( ) *COMMISSION EARNED*
TAX: RO 14.00 TAX:( ) AMT:
TAX: DC 7.50 TAX:( ) *COMMISSION RECALLED*
TTL: EUR 637.22 TTL:( ) PCT: 1
RN (2) ADDL DATA (Y)
ACTION ( ) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

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EXPLICATIA ECRANULUI INITIAL DE RAMBURSARE

*FULL FARE DATA* coloana va fi completata automat cu detaliile biletului cu

exceptia situatiei in care biletul nu este originalul ci o
reemitere
FARE: EUR 548.00 – tariful de baza al biletului
TAX : XT 67.72 - suma taxelor ramase
TAX : RO 14.00 - prima taxa aplicabila
TAX : DC 7.50 - a doua taxa aplicabila
TTL : EUR 637.22 - pretul total al biletului
*PARTIAL FARE coloana se va completa numai in cazul in care biletul nu se
DATA* ramburseaza integral (rambursare partiala)
TAX: ( ) – se va completa partea din XT care se
ramburseaza; in urma completarii, automat se va trece
printr-un alt ecran in care se indica din ce taxe este formata
suma respectiva
TAX: ( ) – se va completa valoarea primei taxe daca
aceasta se ramburseaza
TAX: ( ) – se va completa valoarea celei de a doua
taxe daca aceasta se ramburseaza
TTL: ( ) – se va completa suma totala de rambursat
inainte de aplicarea unei eventuale penalizari
*PENALTY FOR se va completa cu valoarea penalizarii in cazul in care exista
REFUND*
AMT:( )
FARE USED ( ) Se va completa numai in cazul in care biletul nu se
ramburseaza integral – aici se trece partea din tariful de
baza care a fost folosita
*COMMISSION Nu se foloseste in Romania
EARNED*
AMT:
*COMMISSION Va fi completat automat cu procentul de comision cu care s-
RECALLED* a emis biletul
PCT: 1
RN (2) In urma rambursarii, automat se vor tipari 2 copii ale
notificarii de rambursare (refund notice); daca se doreste
tiparirea mai multor copii se poate inlocui cifra 2 cu cea
dorita
ADDL DATA (Y) automat, se va trece prin inca un ecran de rambursare care
contine informatii suplimentare
ACTION ( ) Actiune ceruta - se va inscrie una din literele care descriu
actiunea solicitata poate efectua doar una din cele 4 optiuni
posibile, prin introducerea uneia din literele urmatoare in
interiorul parantezei si enter:
F – rambursarea intregului bilet – nu s-a inceput calatoria
P – rambursare partiala a biletului – calatoria s-a derulat
partial sau tariful nu permite rambursare si se restituie
numai taxele
E – iesirea din tranzactie fara finalizarea acesteia
H – conduce la explicatia fiecarui camp al ecranului afisat

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PASUL 2 Completarea componentei sumei taxelor XT

Ecranul se va completa numai in cazul in care se ramburseaza numai o parte din

suma taxelor XT. Aici se vor mentiona codurile si valorile taxelor de rambursat din
care este formata suma care apare ca XT in coloana PARTIAL FARE DATA a
ecranului precedent.

EXEMPLU DE ECRAN DE TAXE ADITIONALE

***ADDITIONAL TAXES*** >VIEW

CODE AMOUNT CODE AMOUNT CODE AMOUNT
TX01 DE 20.00 TX02 RA 10.00 TX03( ) ( ))
TX04(..) (....) TX05(..) (...) TX06(..) (....)
TX07(..) (....) TX08(..) (...) TX09(..) (....)
TX10(..) (....) TX11(..) (...) TX12(..) (....)
TX13(..) (....) TX14(..) (...) TX15(..) (....)
TX16(..) (....) TX17(..) (...) TX18(..) (....)
TX19(..) (....) TX20(..) (...)
UNUSED PFC ( ) ( ) ( ) ( )
ACTION (.) C/CONFIRM I/IGNORE E/EXIT H/HELP
LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 76.00

PASUL 3 Completarea ecranului de informatii aditionale

EXEMPLU DE ECRAN DE INFORMATII ADITIONALE

***ADDITIONAL DATA *** >VIEW

ORIG FOP CA
AMOUNT EUR 637.22 DOMESTIC (N* Y/N NET (N* Y/N
ORIG FOP2
AMOUNT2 TOUR CODE
ORIG ISSUE DOC
NET FARE AMT ( ) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
THE NET FIELD IS A MANDATORY FIELD>

?REFUND PROCESSED

In acest ecran se vor completa campurile DOMESTIC (Y daca biletul este pentru o
calatorie interna si N daca este internationala) si NET (totdeauna N).
A/L AUTHORITY se va completa cu text liber numai daca rambursarea se face in
urma unei autorizari speciale de la compania aeriana.

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EXEMPLE DE RAMBURSARI BILETE ELECTRONICE IN DIFERITE SITUATII

EXEMPLU DE RAMBURSARE INTEGRALA

Tarif: EUR 548.00

Taxe: RO: 14.00 DC: 7.50 GB: 14.70 UB: 21.02 YQ: 32.00
Total: 637.22

>ETR 1
TICKET 1259010534402 BICA/MONICA MLIJB2/1P/3D1 9942296
CPN FROM/TO FLT DATE FBC STATUS
1 OTPLHR BA885 03NOV07 MNCEUR OPEN FOR USE
2 LHROTP BA886 10NOV07 MNCEUR OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR DISPLAY HISTORY ( )
>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST (R)
>ETR REVALIDATION ( )
--------------------------------------------------------------
ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 13AUG07

TICKET 1259010534402 BICA/MONICA MLIJB2/1P/3D1 9942296

>VIEW
*FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR
REFUND*
FARE: EUR 548.00 FARE:( ) AMT:( )
FARE USED ( )
TAX: XT 67.72 TAX:( ) *COMMISSION EARNED*
TAX: RO 14.00 TAX:( ) AMT:
TAX: DC 7.50 TAX:( ) *COMMISSION RECALLED*
TTL: EUR 637.22 TTL:( ) PCT: 1
RN (2) ADDL DATA (Y)
ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
--------------------------------------------------------------
***ADDITIONAL DATA *** >VIEW
ORIG FOP CA
AMOUNT EUR 637.22 DOMESTIC (N* Y/N NET (N* Y/N
ORIG FOP2
AMOUNT2 TOUR CODE
ORIG ISSUE DOC
NET FARE AMT ( ) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
THE NET FIELD IS A MANDATORY FIELD>
--------------------------------------------------------------
?REFUND PROCESSED

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EXEMPLU DE RAMBURSARE CU PENALIZARE

Tarif: EUR 548.00

Taxe: RO: 14.00 DC: 7.50 GB: 14.70 UB: 21.02 YQ: 32.00
Total: 637.22
Penalizare: 100.00

>ETR3
TICKET 1259010534403 BICA/MONICA MLIJB2/1P/3D1 9942296
CPN FROM/TO FLT DATE FBC STATUS
1 OTPLHR BA885 03NOV07 MNCEUR OPEN FOR USE
2 LHROTP BA886 10NOV07 MNCEUR OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR DISPLAY HISTORY ( )
>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST (R)
>ETR REVALIDATION ( )
--------------------------------------------------------------
ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 13AUG07
TICKET 1259010534403 BICA/MONICA MLIJB2/1P/3D1 9942296
>VIEW
*FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR
REFUND*
FARE: EUR 548.00 FARE:( ) AMT:(100.00 )
FARE USED ( )
TAX: XT 67.72 TAX:( ) *COMMISSION EARNED*
TAX: RO 14.00 TAX:( ) AMT:
TAX: DC 7.50 TAX:( ) *COMMISSION RECALLED*
TTL: EUR 637.22 TTL:( ) PCT: 1
RN (2) ADDL DATA (Y)
ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
--------------------------------------------------------------
***ADDITIONAL DATA *** >VIEW
ORIG FOP CA
AMOUNT EUR 637.22 DOMESTIC (N* Y/N NET (N* Y/N
ORIG FOP2
AMOUNT2 TOUR CODE
ORIG ISSUE DOC
NET FARE AMT ( ) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY 100.00 COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
THE NET FIELD IS A MANDATORY FIELD>
--------------------------------------------------------------
?REFUND PROCESSED

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EXEMPLU DE RAMBURSARE PARTIALA PENTRU TARIFE NERAMBURSABILE

(RAMBURSARE DE TAXE)

Tarif: EUR 548.00

Taxe: RO: 14.00 DC: 7.50 GB: 14.70 UB: 21.02 YQ: 32.00
Total: 637.22
Tarif nerambursabil

TICKET 1259010534404 BICA/MONICA MLIJB2/1P/3D1 9942296

CPN FROM/TO FLT DATE FBC STATUS
1 OTPLHR BA885 03NOV07 MNCEUR OPEN FOR USE
2 LHROTP BA886 10NOV07 MNCEUR OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR DISPLAY HISTORY ( )
>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST (R)
>ETR REVALIDATION ( )
--------------------------------------------------------------
ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 13AUG07
TICKET 1259010534404 BICA/MONICA MLIJB2/1P/3D1 9942296
*FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND*
FARE: EUR 548.00 FARE:(0.00 ) AMT:( )
FARE USED (548.00 )
TAX: XT 67.72 TAX:(67.72 ) *COMMISSION EARNED*
TAX: RO 14.00 TAX:(14.00 ) AMT:
TAX: DC 7.50 TAX:( 7.50 ) *COMMISSION RECALLED*
TTL: EUR 637.22 TTL:(89.22 ) PCT: 1
RN (2) ADDL DATA (Y)
ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
--------------------------------------------------------------
***ADDITIONAL TAXES*** >VIEW
CODE AMOUNT CODE AMOUNT CODE AMOUNT
TX01 RO 14.00 TX02 DC 7.50 TX03(GB) (14.70..)
TX04(UB) (21.02...) TX05(YQ) (32.00...) TX06(..) (.......)
TX07(..) (........) TX08(..) (........) TX09(..) (.......)
TX10(..) (........) TX11(..) (........) TX12(..) (.......)
TX13(..) (........) TX14(..) (........) TX15(..) (.......)
TX16(..) (........) TX17(..) (........) TX18(..) (.......)
TX19(..) (........) TX20(..) (........)
UNUSED PFC ( ) ( ) ( ) ( )
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 67.72
--------------------------------------------------------------
***ADDITIONAL DATA *** >VIEW
ORIG FOP CA
AMOUNT EUR 89.22 DOMESTIC (N* Y/N NET (N* Y/N
ORIG FOP2
AMOUNT2 TOUR CODE
ORIG ISSUE DOC
NET FARE AMT ( ) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP

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EXEMPLU DE RAMBURSARE PARTIALA CAND O PARTE DIN BILET A FOST

FOLOSITA

Tarif: EUR 548.00

Taxe: RO: 14.00 DC: 7.50 GB: 14.70 UB: 21.02 YQ: 32.00
Total: 637.22
Se ramburseaza:
Tarif: EUR 274.00
Taxe: GB: 14.70 UB: 21.02 YQ: 16.00

>ETR7
TICKET 1259010534405 BICA/MONICA MLIJB2/1P/3D1 9942296
CPN FROM/TO FLT DATE FBC STATUS
1 OTPLHR BA885 03NOV07 MNCEUR OPEN FOR USE
2 LHROTP BA886 10NOV07 MNCEUR OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR DISPLAY HISTORY ( )
>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST (R)
>ETR REVALIDATION ( )
---------------------------------------------------------------------
ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 13AUG07
TICKET 1259010534405 BICA/MONICA MLIJB2/1P/3D1 9942296
>VIEW
*FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND*
FARE: EUR 548.00 FARE:(274.00 ) AMT:( )
FARE USED (274.00 )
TAX: XT 67.72 TAX:(51.72 ) *COMMISSION EARNED*
TAX: RO 14.00 TAX:( ) AMT:
TAX: DC 7.50 TAX:( ) *COMMISSION RECALLED*
TTL: EUR 637.22 TTL:(325.72 ) PCT: 1
RN (2) ADDL DATA (Y)
ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
---------------------------------------------------------------------
***ADDITIONAL TAXES*** >VIEW
CODE AMOUNT CODE AMOUNT CODE AMOUNT
TX01(GB) (14.70...) TX02(UB) (21.02...) TX03(YQ) (16.00...)
TX04(..) (........) TX05(..) (........) TX06(..) (........)
TX07(..) (........) TX08(..) (........) TX09(..) (........)
TX10(..) (........) TX11(..) (........) TX12(..) (........)
TX13(..) (........) TX14(..) (........) TX15(..) (........)
TX16(..) (........) TX17(..) (........) TX18(..) (........)
TX19(..) (........) TX20(..) (........)
UNUSED PFC ( ) ( ) ( ) ( )
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 51.72
---------------------------------------------------------------------
***ADDITIONAL DATA *** >VIEW
ORIG FOP CA
AMOUNT EUR 325.72 DOMESTIC (N* Y/N NET (N* Y/N
ORIG FOP2
AMOUNT2 TOUR CODE
ORIG ISSUE DOC
NET FARE AMT ( ) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
THE NET FIELD IS A MANDATORY FIELD>
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EXEMPLE DE RAMBURSARI BILETE ELECTRONICE DUPA REEMITERE

La rambursarea biletelor electronice care au fost obtinute prin reemitere, ecranul de

rambursare va fi afisat necompletat de catre sistem. Detaliile rambursarii vor fi
introduse manual.
In ultimul ecran de rambursare se va completa si numarul biletului original.

Pentru a completa manual detaliile de plata ale biletului (tarif de baza si taxe) se
afiseaza si verifica Document History (*DH) sau informatiile din bilet (ETR VIEW
TICKET DATA)

EXEMPLU DE DOCUMENT HISTORY

*DH1
1 18JUL1504 1P/3D1/PM*E0649010623832
BICA/MONICA*ADT
**DOCUMENT COMMANDS**
EZ EZE#COK#$CA*IET0649010623831X*A/OIBUH18JUL089942296/O$
CA
AGENT EZE#COK#$CA*IET0649010623831X*A/OIBUH18JUL089942296/O$
CA
4P 4/@R
FARE STORED ON 18JUL 1503 BY PM/3D1
SELECTED PRICING CARRIER -OK
**DOCUMENT**
FOP CA
ENDOR REF/CHG RES FREE OF CHARGE/
FARE EUR446.00/EUR/RO14.00PD/DC7.50PD/XT72.45PD/EUR.00
MFLRO MFLRO
FCALC BUH OK PRG 346.91OK BUH 346.91 NUC693.82END ROE.
642811OK XT 22.45CZ50.00YQ XT PD 22.45CZ 50.00YQ
TTN SSR TKNE OK
SCN SUPPRESSED A 9942296
PLAIN PAPER T 9942296
SUPPRESSED P 9942296
PLAIN PAPER R 9942296

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EXEMPLU DE TICKET DATA

>*ETA
ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION
1.OK I 18JUL08 150041 ETR 0649010623831 - BICA/MONICA
2.OK E 18JUL08 150440 ETR 0649010623831 - 0641807120475
3.OK I 18JUL08 150440 ETR 0649010623832 - BICA/MONICA
>ETR3
TICKET 0649010623832 BICA/MONICA 4IFICO/1P/3D1 9942296
CPN FROM/TO FLT DATE FBC STATUS
1 OTPPRG OK0805 10OCT08 MFLRO OPEN FOR USE
2 PRGOTP OK0800 25OCT08 MFLRO OPEN FOR USE

>ETR VIEW TICKET DATA ( ) enter aici

>ETR DISPLAY HISTORY ( )
>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST ( )
>
TKT NBR: 0649010623832 NAME:BICA/MONICA
ORIG/DEST: OTP/OTP NBR OF TKTS ISSUED: 1 TTL NBR OF SEGS:

CP N FRM/TO A/L FLT COS DATE TIME ST FBC S

01- OTP PRG OK 0805 M 10OCT08 645A OK MFLRO
NV /10OCT O
02-O PRG OTP OK 0800 M 25OCT08 915A OK MFLRO
NV /10OCT O

**ENDORSEMENT/FARE CALCULATION**

ER:REF/CHG RES FREE OF CHARGE/

FARE CALCULATION: FARE CALC INDICATOR: A

BUH OK PRG 346.91OK BUH 346.91NUC693.82END ROE.642811OK XT 22.4
5CZ50.00YQ XT PD 22.45CZ 50.00YQ

**FARE BREAKDOWN/FOP/TOUR CODE**

*TKT FARE DATA* *AUDITOR*

BASE:EUR 446.00 BASE:EUR 446.00
TAX: RO 14.00 TAX: RO 14.00
TAX: DC 7.50 TAX: DC 7.50
TAX: XT 72.45 TAX: XT 72.45
TTL:EUR .00A TTL:EUR .00A

FOP:CA
**PSGR INFORMATION**

NAME:BICA/MONICA
FA: 1P/4IFICO

FA: 1A/2JT3LD
**MISCELLANEOUS**

ORIG ISSUE: 0649010623831BUH18JUL089942296

EXCHG/REISSUE DOC:0649010623831 /12

TICKETING AGT ID:B SID:3D1

DATE:18JUL08 IATA NBR:9942296
NAME/PLACE OF ISSUE:WORLDSPAN SERVICES
BUCHAREST RO BUH
FREE BAG:23K
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EXEMPLU DE RAMBURSARE INTEGRALA

Tarif: EUR 446.00

Taxe: RO: 14.00 DC: 7.50 XT 72.45 format din CZ: 22.45 YQ:50.00
Total: 539.95

>ETR3
TICKET 0649010623832 BICA/MONICA 4IFICO/1P/3D1 9942296
CPN FROM/TO FLT DATE FBC STATUS
1 OTPPRG OK0805 10OCT08 MFLRO OPEN FOR USE
2 PRGOTP OK0800 25OCT08 MFLRO OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR DISPLAY HISTORY ( )
>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST (R)
---------------------------------------------------------------------
ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 18JUL08
TICKET 0649010623832 BICA/MONICA 4IFICO/1P/3D1 9942296
>VIEW
*FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND*
FARE:( ) ( ) FARE:( ) AMT:( )
EQV:( ) ( ) EQV:( ) FARE USED ( )
TAX: ( ) ( ) TAX:( ) *COMMISSION EARNED*
TAX: ( ) ( ) TAX:( ) AMT:
TAX: ( ) ( ) TAX:( ) *COMMISSION RECALLED*
TTL:( ) ( ) TTL:( ) PCT:
RN (2) ADDL DATA (Y)
ACTION ( ) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
---------------------------------------------------------------------
ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 18JUL08
TICKET 0649010623832 BICA/MONICA 4IFICO/1P/3D1 9942296
>VIEW
*FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND*
FARE:(EUR) (446 ) FARE:( ) AMT:( )
EQV:( ) ( ) EQV:( ) FARE USED ( )
TAX: (RO) (14 ) TAX:( ) *COMMISSION EARNED*
TAX: (DC) (7.50 ) TAX:( ) AMT:
TAX: (XT) (72.45 ) TAX:( ) *COMMISSION RECALLED*
TTL:(EUR) (539.95 ) TTL:( ) PCT:
RN (2) ADDL DATA (Y)
ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
---------------------------------------------------------------------
***ADDITIONAL TAXES*** >VIEW
CODE AMOUNT CODE AMOUNT CODE AMOUNT
TX01 RO 14.00 TX02 DC 7.50 TX03(CZ) (22.45...)
TX04(YQ) (50.00...) TX05(..) (........) TX06(..) (........)
TX07(..) (........) TX08(..) (........) TX09(..) (........)
TX10(..) (........) TX11(..) (........) TX12(..) (........)
TX13(..) (........) TX14(..) (........) TX15(..) (........)
TX16(..) (........) TX17(..) (........) TX18(..) (........)
TX19(..) (........) TX20(..) (........)
UNUSED PFC ( ) ( ) ( ) ( )
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 72.45

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 Worldspan by Travelport
Caiet de curs

***ADDITIONAL DATA *** >VIEW

ORIG FOP (CA..........................*
AMOUNT EUR (539.95..) DOMESTIC (N* Y/N NET (N* Y/N
ORIG FOP2(............................)
AMOUNT2 (........) TOUR CODE
ORIG ISSUE DOC
NET FARE AMT ( ) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
ENTER ORIG FOPS AND AMOUNTS FOR REFUND TTL 539.95THE NET FIELD
IS A MANDATORY FIELD
-----------------------------------------------------------------
***ADDITIONAL DATA *** >VIEW
ORIG FOP (CA )
AMOUNT EUR ( 539.95) DOMESTIC (N) Y/N NET (N) Y/N
ORIG FOP2(............................)
AMOUNT2 (........) TOUR CODE
ORIG ISSUE DOC (0649010623831
NET FARE AMT (........) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
CARRIER CODE FOR ORIG ISSUE DOC AND REFUND NUMBER MUST BE THE SAME
?REFUND PROCESSED

EXEMPLU DE RAMBURSARE CU PENALIZARE

Tarif: EUR 446.00

Taxe: RO: 14.00 DC: 7.50 XT 72.45 format din CZ: 22.45 YQ:50.00
Total: 539.95
Penalizare: 50.00

>ETR7
TICKET 0649010623834 BICA/MONICA 4IFICO/1P/3D1 9942296
CPN FROM/TO FLT DATE FBC STATUS
1 OTPPRG OK0805 10OCT08 MFLRO OPEN FOR USE
2 PRGOTP OK0800 27OCT08 MFLRO OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR DISPLAY HISTORY ( )
>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST (R)
ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 18JUL08
TICKET 0649010623834 BICA/MONICA 4IFICO/1P/3D1 9942296
>VIEW
*FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND*
FARE:(EUR) (446.00 ) FARE:( ) AMT:(50.00 )
EQV:( ) ( ) EQV:( ) FARE USED ( )
TAX: (RO) (14.00 ) TAX:( ) *COMMISSION EARNED*
TAX: (DC) (7.50 ) TAX:( ) AMT:
TAX: (XT) (72.45 ) TAX:( ) *COMMISSION RECALLED*
TTL:(EUR) (539.95 ) TTL:( ) PCT:
RN (2) ADDL DATA (Y)
ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Worldspan by Travelport BUH Training 30/10/2009

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 Worldspan by Travelport
Caiet de curs

***ADDITIONAL TAXES*** >VIEW

CODE AMOUNT CODE AMOUNT CODE AMOUNT
TX01 RO 14.00 TX02 DC 7.50 TX03(CZ) (22.45...)
TX04(YQ) (50.00...) TX05(..) (........) TX06(..) (........)
TX07(..) (........) TX08(..) (........) TX09(..) (........)
TX10(..) (........) TX11(..) (........) TX12(..) (........)
TX13(..) (........) TX14(..) (........) TX15(..) (........)
TX16(..) (........) TX17(..) (........) TX18(..) (........)
TX19(..) (........) TX20(..) (........)
UNUSED PFC ( ) ( ) ( ) ( )
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 72.45
---------------------------------------------------------------------
***ADDITIONAL DATA *** >VIEW
ORIG FOP (CA..........................*
AMOUNT EUR (539.95..) DOMESTIC (N* Y/N NET (N* Y/N
ORIG FOP2(............................)
AMOUNT2 (........) TOUR CODE
ORIG ISSUE DOC
NET FARE AMT ( ) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY 50.00 COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
ENTER ORIG FOPS AND AMOUNTS FOR REFUND TTL 539.95THE NET FIELD
IS A MANDATORY FIELD
---------------------------------------------------------------------
***ADDITIONAL DATA *** >VIEW
ORIG FOP (CA )
AMOUNT EUR ( 539.95) DOMESTIC (N) Y/N NET (N) Y/N
ORIG FOP2(............................)
AMOUNT2 (........) TOUR CODE
ORIG ISSUE DOC (0649010623833
NET FARE AMT (........) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY 50.00 COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
CARRIER CODE FOR ORIG ISSUE DOC AND REFUND NUMBER MUST BE THE SAME
---------------------------------------------------------------------
?REFUND PROCESSED

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 Worldspan by Travelport
Caiet de curs

EXEMPLU DE RAMBURSARE PARTIALA PENTRU TARIFE NERAMBURSABILE

(RAMBURSARE DE TAXE)

Tarif: EUR 446.00

Taxe: RO: 14.00 DC: 7.50 XT 72.45 format din CZ: 22.45 YQ:50.00
Total: 539.95

>ETR11
TICKET 0649010623836 BICA/MONICA 4IFICO/1P/3D1 9942296
CPN FROM/TO FLT DATE FBC STATUS
1 OTPPRG OK0805 10OCT08 MFLRO OPEN FOR USE
2 PRGOTP OK0800 30OCT08 MFLRO OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR DISPLAY HISTORY ( )
>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST (R)
---------------------------------------------------------------------
ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 18JUL08
TICKET 0649010623836 BICA/MONICA 4IFICO/1P/3D1 9942296
>VIEW
*FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND*
FARE:(EUR) (446.00 ) FARE:(0 ) AMT:( )
EQV:( ) ( ) EQV:( ) FARE USED (446.00 )
TAX: (RO) ( ) TAX:(14.00 ) *COMMISSION EARNED*
TAX: (DC) ( ) TAX:(7.50 ) AMT:
TAX: (XT) ( ) TAX:(72.45 ) *COMMISSION RECALLED*
TTL:(EUR) ( ) TTL:(93.95 ) PCT:
RN (2) ADDL DATA (Y)
ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
---------------------------------------------------------------------
***ADDITIONAL TAXES*** >VIEW
CODE AMOUNT CODE AMOUNT CODE AMOUNT
TX01 RO 14.00 TX02 DC 7.50 TX03(CZ) (22.45...)
TX04(YQ) (50.00...) TX05(..) (........) TX06(..) (........)
TX07(..) (........) TX08(..) (........) TX09(..) (........)
TX10(..) (........) TX11(..) (........) TX12(..) (........)
TX13(..) (........) TX14(..) (........) TX15(..) (........)
TX16(..) (........) TX17(..) (........) TX18(..) (........)
TX19(..) (........) TX20(..) (........)
UNUSED PFC ( ) ( ) ( ) ( )
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 72.45
---------------------------------------------------------------------
***ADDITIONAL DATA *** >VIEW
ORIG FOP (CA..........................*
AMOUNT EUR (93.95...) DOMESTIC (N* Y/N NET (N* Y/N
ORIG FOP2(............................)
AMOUNT2 (........) TOUR CODE
ORIG ISSUE DOC
NET FARE AMT ( ) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
ENTER ORIG FOPS AND AMOUNTS FOR REFUND TTL 93.95THE NET FIELD
IS A MANDATORY FIELD

Worldspan by Travelport BUH Training 30/10/2009

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 Worldspan by Travelport
Caiet de curs

***ADDITIONAL DATA *** >VIEW

ORIG FOP (CA )
AMOUNT EUR ( 93.95) DOMESTIC (N) Y/N NET (N) Y/N
ORIG FOP2(............................)
AMOUNT2 (........) TOUR CODE
ORIG ISSUE DOC (0649010623835
NET FARE AMT (........) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
CARRIER CODE FOR ORIG ISSUE DOC AND REFUND NUMBER MUST BE THE SAME
---------------------------------------------------------------------
?REFUND PROCESSED

EXEMPLU DE RAMBURSARE PARTIALA CAND O PARTE DIN BILET A FOST

FOLOSITA

Tarif: EUR 446.00

Taxe: RO: 14.00 DC: 7.50 XT 72.45 format din CZ: 22.45 YQ:50.00
Total: 539.95
Se ramburseaza:
Tarif: EUR 223.00
Taxe: CZ: 22.45 YQ: 25.00

>ETR15
TICKET 0649010623838 BICA/MONICA 4IFICO/1P/3D1 9942296
CPN FROM/TO FLT DATE FBC STATUS
1 OTPPRG OK0805 10OCT08 MFLRO OPEN FOR USE
2 PRGOTP OK0800 10NOV08 MFLRO OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR DISPLAY HISTORY ( )
>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST (R)
---------------------------------------------------------------------
ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 18JUL08
TICKET 0649010623838 BICA/MONICA 4IFICO/1P/3D1 9942296
>VIEW
*FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND*
FARE:(EUR) (446.00 ) FARE:(223.00 ) AMT:( )
EQV:( ) ( ) EQV:( ) FARE USED (223.00 )
TAX: (CZ) ( ) TAX:(22.45 ) *COMMISSION EARNED*
TAX: (YQ) ( ) TAX:(25.00 ) AMT:
TAX: ( ) ( ) TAX:( ) *COMMISSION RECALLED*
TTL:(EUR) ( ) TTL:(270.45 ) PCT:
RN (2) ADDL DATA (Y)
ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Worldspan by Travelport BUH Training 30/10/2009

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 Worldspan by Travelport
Caiet de curs

***ADDITIONAL DATA *** >VIEW

ORIG FOP (CA..........................*
AMOUNT EUR (270.45..) DOMESTIC (N* Y/N NET (N* Y/N
ORIG FOP2(............................)
AMOUNT2 (........) TOUR CODE
ORIG ISSUE DOC
NET FARE AMT ( ) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
ENTER ORIG FOPS AND AMOUNTS FOR REFUND TTL 270.45THE NET FIELD
IS A MANDATORY FIELD
---------------------------------------------------------------------
***ADDITIONAL DATA *** >VIEW
ORIG FOP (CA )
AMOUNT EUR ( 270.45) DOMESTIC (N) Y/N NET (N) Y/N
ORIG FOP2(............................)
AMOUNT2 (........) TOUR CODE
ORIG ISSUE DOC (0649010623835
NET FARE AMT (........) SELLING FARE AMT
A/L AUTHORITY (.........................) MISC FEE
REFUND PENALTY COMM EARNED
CUSTOMER FILE REF
ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
CARRIER CODE FOR ORIG ISSUE DOC AND REFUND NUMBER MUST BE THE SAME
---------------------------------------------------------------------
?REFUND PROCESSED

Worldspan by Travelport BUH Training 30/10/2009

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 Worldspan by Travelport
Caiet de curs

ANULAREA UNEI RAMBURSARI DIN RAPORTUL DE VANZARI

Tranzactia de rambursare a unui bilet de hartie se poate anula (refund reverse) din
raportul de vanzari pana la sfarsitul zilei in care aceasta a fost efectuata. Pentru
anulare se afiseaza raportul de vanzari apoi se foloseste comanda DDRR urmata de
numarul liniei in care apare inregistrata rambursarea.

EXEMPLU

Afisare raport de vanzari

DD

DAILY DOCUMENTATION LOG

WORLDSPAN SERVICES LTD 9942296 11 JAN 08
ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE
000001 301.60A 2350000000136 301.60 BICA/MO
000002 301.60A RF 2350000000136 301.60 BICA/MO
000003 704.00A V E2819010579344 704.00 TEST/SO
000004 639.75A V E1259010579345 639.75 BICA/MO
--------------------------------------------------------------
Anularea tranzactiei de rambursare de pe linia 2

DDRR2

ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE

301.60A RR 2350000000136 301.60 BICA/MONIC

---------------------------------------------------------------------
Reafisare raport de vanzari

DD

DAILY DOCUMENTATION LOG

WORLDSPAN SERVICES LTD 9942296 11 JAN 08
ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE

000001 301.60A 2350000000136 301.60 BICA/MO

000002 301.60A RR 2350000000136 301.60 BICA/MO
000003 704.00A V E2819010579344 704.00 TEST/SO
000004 639.75A V E1259010579345 639.75 BICA/MO

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 Worldspan by Travelport
Caiet de curs

Pentru bilete electronice, anularea tranzactiei de rambursare in ziua efectuarii

acesteia este posibila numai pentru un numar limitat de companii aeriene.
Pentru a verifica posibilitatea anularii pentru o anumita companie, se va afisa pagina
care contine procedurile pentru bilete electronice ale companiei respective.

EXEMPLE

ELECTRONIC TICKETING - AIR FRANCE INFO ETAF0

E-TICKETING FUNCTIONS/GUIDELINES
------------------------------------------------------------
BULK TICKETING FARES YES
CLAIM PNR NO
E-EXCHANGE YES
E-HISTORY YES
E-REFUND YES
E-REVERSE EXCHANGE/REFUND NO
==============================================================
ELECTRONIC TICKETING - AMERICAN AIRLINES INFO ETAA0

E-TICKETING FUNCTIONS/GUIDELINES
------------------------------------------------------------
BULK TICKETING FARES YES
CLAIM PNR YES
E-EXCHANGE YES SEE NOTE 6
E-HISTORY NO
E-REFUND YES
E-REVERSE EXCHANGE/REFUND YES

In cazul in care anularea este permisa, ea se poate procesa la fel ca si pentru

biletele de hartie, folosind comanda DDRR, sau pornind din inregistrarea biletului
electronic.

TICKET 0169010579351 BICA/MONICA 3GW7J5/1P/3D1

9942296
CPN FROM/TO FLT DATE FBC STATUS
1 OTPFRA UA9286 01APR08 VJRCROW REFUND
2 FRAIAD UA917 01APR08 VJRCROW REFUND
3 IADFRA UA8826 08APR08 VJRCROW REFUND
4 FRAOTP UA9184 09APR08 VJRCROW REFUND

>ETR VIEW TICKET DATA ( )

>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST ( )
>CANCEL/REVERSE EXCHANGE TRANSACTION ( )
>CANCEL/REVERSE REFUND TRANSACTION (X) aici se
completeaza
X sau V

Worldspan by Travelport BUH Training 30/10/2009

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