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Universitatea OVIDIUS Constana

Departamentul ID-IFR
Facultatea de Stiinte Economice
Specializarea Finante Banci
Forma de nvmnt ID / IFR
Anul de studiu 2009-2010
Semestrul I
Valabil ncepnd cu anul universitar 2009-2010




Caiet de Studiu Individual
pentru
CURS PRACTIC LIMBA
ENGLEZA







Coordonator disciplin: Lector universitar doctor Baca
Eleonora

Curs Practic Limba Engleza

CUPRINS

Unitate
de
nvare


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Titlul


INTRODUCERE

Future Time- Round Up
Obiectivele Unitii de nvare Nr. 1
1.1 Unitateaurmaresterepetareaunorcunostintedobandite
anteriorreferitoareladiverseletimpurigramaticalecarepot
exprimaviitorulinlimbaengleza
1.2 Unitatea isi propune sa ofere o vedere de ansamblu asupra
timpurilor viitorului in limba engleza
1.3 Unitatea isi propune sa testeze cunostintele dobandite de
studenti anterior dar si pe parcursul acestei unitati
Lucrare de verificare Unitate de nvare Nr. 1
Rspunsuri i comentarii la ntrebrile din testele de
autoevaluare
Bibliografie Unitate de nvare Nr. 1

Tenses of the Indicative Mood
Obiectivele Unitii de nvare Nr. 2
2.1 Unitatea urmareste repetarea unor cunostinte dobandite
anterior referitoare la diversele timpuri gramaticale ale
indicativului din limba engleza
2.2 Unitatea isi propune sa ofere o vedere de ansamblu asupra
timpurilor indicativului in limba engleza
2.3 Unitatea isi propune sa testeze cunostintele dobandite de
studenti anterior dar si pe parcursul acestei unitati
Lucrare de verificare Unitate de nvare Nr. 2
Rspunsuri i comentarii la ntrebrile din testele de
autoevaluare
Bibliografie Unitate de nvare Nr. 2

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Banking
Obiectivele Unitii de nvare Nr. 3
3.1 Unitatea urmareste repetarea unor cunostinte dobandite
anterior referitoare la sistemul bancar si diversele timpuri de
banci
3.2 Unitatea isi propune sa ofere o vedere de ansamblu asupra
sistemului bancar britanic
3.3 Unitatea isi propune sa testeze cunostintele dobandite de
studenti anterior dar si pe parcursul acestei unitati
Lucrare de verificare Unitate de nvare Nr. 3
Rspunsuri i comentarii la ntrebrile din testele de
autoevaluare
Bibliografie Unitate de nvare Nr. 3

Conditional Sentences
Obiectivele Unitii de nvare Nr. 4
4.1 Unitatea urmareste repetarea unor cunostinte dobandite
anterior referitoare la structurile conditionale din limba
engleza
4.2 Unitatea isi propune sa ofere o vedere de ansamblu asupra
structurilor conditionale in limba engleza
4.3 Unitatea isi propune sa testeze cunostintele dobandite de
studenti anterior dar si pe parcursul acestei unitati
Lucrare de verificare Unitate de nvare Nr. 4
Rspunsuri i comentarii la ntrebrile din testele de
autoevaluare
Bibliografie Unitate de nvare Nr. 4

The Stock Market
ObiectiveleUnitiidenvareNr.5
5.1 Unitateaurmaresterepetareaunorcunostintedobanditede
catrestudentianteriorreferitoarelaburse
5.2 Unitatea isi propune sa ofere o vedere de ansamblu asupra
burselor
5.3 Unitatea isi propune sa testeze cunostintele dobandite de
studenti anterior dar si pe parcursul acestei unitati
Lucrare de verificare Unitate de nvare Nr. 5
Rspunsuri i comentarii la ntrebrile din testele de

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autoevaluare
Bibliografie Unitate de nvare Nr. 5

Business Communication
Obiectivele Unitii de nvare Nr. 6
6.1Unitateaurmaresterepetareaunorcunostintedobanditede
catrestudentianteriorreferitoarelacomunicareingeneral
6.2Unitateaisipropunesaofereovederedeansambluasupra
comunicariiinafacerisiasuprastructurilorierarhice
6.3 Unitatea isi propune sa testeze cunostintele dobandite de
studenti anterior dar si pe parcursul acestei unitati
Lucrare de verificare Unitate de nvare Nr. 6
Rspunsuri i comentarii la ntrebrile din testele de
autoevaluare
Bibliografie Unitate de nvare Nr. 6

Creating an Outline
ObiectiveleUnitiidenvareNr.3
7.1 Unitateaurmaresterepetareaunorcunostintedobanditede
catrestudentianteriorreferitoarelaregistreledelimbafolosite
incomunicareadeafaceri
7.2 Unitateaisipropunesaantrenezecapacitateastudentilordea
redactaoscrisoareinregistrulformal
7.3 Unitateaisipropunesatestezecunostinteledobanditede
studentianteriordarsipeparcursulacesteiunitati
Lucrare de verificare Unitate de nvare Nr. 3
Rspunsuri i comentarii la ntrebrile din testele de
autoevaluare
Bibliografie Unitate de nvare Nr. 3




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Curs practice de Limba Engleza -Finante Banci
ID

INTRODUCERE

Stimate student,
Cursul de fata este destinat studentilor anului I Finante Banci ID, care
doresc sa-si perfectioneze cunostintele de comunicare in limba
engleza. Cursul isi propune sa acopere concepte importante legate de
domeniul afacerilor, notiuni de vocabular si redactarede documente
(scrisori, memorandums, rapoarte). La finalizarea cursului student
Dezvoltarea cunotinelor n domeniul comunicrii n afaceri i al
relaiiloreconomiceinternaionalenlimbaenglez;
Dezvoltarea bunelor practici n comunicarea oral i scris n limba
englezndiversemediideafaceri;
Dezvoltareatehnicilordecomunicarenmediuldeafaceriintercultural,
cu accent pe tehnici de negociere, prezentari publice, managementul
crizelor,marketing;
Dezvoltarea capacitii analitice i de studiu individual n vederea
fundamentrii deciziilor n soluionarea de probleme de comunicare n
contextereale;
Extinderea capacitilor de selecionare i interpretare a informaiilor
esenialedintrobazdedatereferitoarelamediulinternaional.

Spor la nvat i succes!



Unitatea de nvare Nr. 1
Future Time- Round Up

Cuprins

Obiectivele Unitii de nvare Nr. 1

1.3 Unitatea urmareste repetarea unor cunostinte dobandite anterior referitoare la
diversele timpuri gramaticale care pot exprima viitorul in limba engleza
1.4 Unitatea isi propune sa ofere o vedere de ansamblu asupra timpurilor viitorului in
limba engleza
1.3 Unitatea isi propune sa testeze cunostintele dobandite de studenti anterior dar si pe
parcursul acestei unitati

Lucrare de verificare Unitate de nvare Nr. 1 4

Rspunsuri i comentarii la ntrebrile din testele de autoevaluare 7

Bibliografie Unitate de nvare Nr. 1 8

FutureSimple:
Forms:Affirmative:Subject+will+shortinfinitiveofthemainverb
Iwill(Ill)buytheredshirt.
Negative:Subject+ will+not=shortinfinitiveofthemainverb
Iwillnotbuy(Iwont)theredshirt.
Interrogative:Will+Subject+shortinfinitiveofthemainverb
Use:
a) Inpredictionsaboutthefuture,usuallywiththink,believe,beafraid,probably,
etc.
E.g.Ibelievepriceswillremainsteadyinthefollowingmonths.
b) Foronthespotdecisions.
E.g.Itslate.Illtakeataxihome.Illlendyoumycarifyouwant.
c) Foractions/events/situationswhichwilldefinitelyhappeninthefutureand
whichwecannotcontrol.
e.g.Winterwillsetinearlythisyear.

A. Begoingto:
Use:
a) forplans,intentionsorambitions.
e.g.Imgoingtobuyasportscar.
b) inpredictionswhenthereisevidencethatsomethingwillhappeninthenear
future.
e.g. Someonesgoingtofalloverthatboxifyoudontmoveit.

B. Tobeaboutto
Use:
a) inreferencetotheimmediatefuture
e.g.heisabouttobeelectedpresidentofthemergedcompany.

C. Tobeto
Use:
a) forapreviousarrangement
e.g.Motheristoarrivetomorrow.

E. PresentTenseSimple:fortimetableandofficialprogrammes:
e.g.Thetrainleavesateightoclocktomorrowmorning.

F. PresentTenseContinuous:forafutureeventwhichisplannedbythespeaker
(thedecisionisallhis/hers)
e.g.IamflyingtoLondoninordertoattendthematchesofthenationalfootball
team.
G.FutureContinuous:
Use:
a) foractionswhichwillbeinprogressatastatedfuturetime.
e.g.ThistimenextweekhellbeflyingtoMorocco.
H.Futureperfect:
Use:
a) Foractionswhichwillbefinishedbeforeastatedfuturetime.
e.g.WewillhavereturnedhomebySundayafternoon.

FuturePerfectContinuous:
Use:
a) Toemphasisethedurationofanactionuptoacertaintimeinthefuture.
E.g.Bytheendofthisweek,shewillhavebeenworkinghereforsixyears.








Lucrare de verificare Unitate de nvare Nr. 1
A. Answerthefollowingquestionsgivingasmanyanswersaspossible:

1. WhatdoyouthinkwillhappenafterRomaniasintegrationintothe
EuropeanUnion?
2. Whatareyougoingtodowhenyougraduate?

B. PuttheverbsinbracketsintotheFuturePerfectTense:
1. Bynextspringourcompany(become).afamousone.
2. I(finish)..thisassignmentinanhour.
3. Bythistimenextyearourturnover(reach)..$1million.
4. Inafortnightstimewe(sell)..allourproduct.
5. Theinflation(godown)..beforeourcompanybreakseven.(tobreakeven=a
atingepragulrentabilitatii)
6. Theyllstillbestrugglinghardtofindcustomersnextyearbutwealready
(develop)areliablemarketsharebythen.

C. TranslatethefollowingsentencesintoEnglish:
1. VoidiscutacureprezentaniidepartamentuluiResurseUmanenlegaturacu
posturilevacante.Inmodsigursptmnaviitoarevomdaunanunlaziar.
2. Vomconsultabazadedatepentruaobineacesteinformaii.Pnluneaviitoare
vomgasivariantaoptimpentrurezolvareaacesteiprobleme.
3. Minentreorele8i9voicitititluriletuturorpublicaiilorfinanciarecarevorfi
trimisedectresucursalafirmeinoastrenCluj.
4. Sptmnaviitoarepevremeaastavomdiscutaclauzelecontractuluicevafi
ncheiatconformnelegeriinoastrepnpedatade1august.
5. Directorulacesteifirmeaspuscpiaaserviciilorsevadezvoltadincencemai
multnRomnia.
6. Suntempepunctuldealuaomsurdeosebitdeimportantreferitoarela
strategiadedezvoltareacompartimentuluidemarketing.

D. Puttheverbsinbracketsintothecorrectfuturetense:
1. Areyoulookingforwardtoyourholiday?
Oh,yes!ThistimenextweekI.(lie)onthebeach.
2. WerehavingapartyonSaturday.
Oh,good.I..(make)acaketobringalong.
3. Haveyoufinishedthereportyet?
Yes.I.(give)ittoyouinaminute.
4. Whyareyoubuyingallthosevegetables?
BecauseI..(make)vegetablesoup.
5. Thiswritingistoosmallformetoread.
GiveittomeandI..readitforyou.
6. Areexcitedaboutyourtrip?
Yes.ThistimetomorrowI.(sit)ontheplane.
7. Icanthearthetelevisionverywell.
I(turnup)thevolume.

E. Puttheverbsinbracketsintothefutureperfectorthefutureperfect
continuous.
1. By3oclock,she..(study)forsixhours.
2. Bytheendofnextmonth,Sam..(finish)theproject.
3. He.(not/start)paintingthekitchenbeforeTuesday.
4. BythetimeshearrivesinParis,she.(travel)forfourhours.
5. IhopeI..(buy)myownhousebythetimeImthirtyfive.
6. BySaturday,Lisa.(diet)fortwoweeks.
7. Hopefully,they..(learn)everythingbythetimetheysittheexam.
8. By4oclock,Iinthehairdressersforthreehours.
9. ByChristmas,I..(work)forthiscompanyforeighteenmonths.
10. Bynextweekend,Brian(move)house.
11. Hopefully,thebuilders..(finish)buildingthehousebynextmonth.
12. ByTuesday,Alan..(sail)fortwelvedays.

F. Puttheverbsinbracketsintothecorrectfuturetense.
DearVictoria,
TheholidaysarecomingandIvemadelotsofplans.Thisnextweek,I(buy)
Christmaspresentsformyfamilyandfriends.I(get)everythinginoneday,sothat
Icanenjoymyselffortherestoftheholidays.
ImstayingathomewithmyfamilyonChristmasday,buttwodayslaterI
(leave)forAustria.BeckyandI(spend)aweekthereskiing.Imsurewe
..(have)awonderfultime.
WhenIcomebackfromAustria,I..(probably/have)aparty,becauseitsmy
birthdayonJanuary5
th
.I.(be)nineteen!Ihopeyou..come.
Well,Imustgonow.Imgoingtohelpmymotherwiththehousework.Seeyou
soon!

Love,
Penny




Bibliografie Unitate de nvare Nr. 1

CollinsCobuild,EnglishUsage.London.HarperCollinsPublishers,2004
OxfordAdvancedLearnersDictionary,OxfordUniversityPress,2004
Vince, Michael, Advanced Language Practice - (3rd Edition) - English Grammar and
Vocabulay with Key, Macmillan Publishing House, 2009
http://www.edufind.com/english/grammar/grammar_topics.php
http://www.fortunecity.com/bally/durrus/153/gramtoc.html




Unitatea de nvare Nr. 2

Tenses of the Indicative Mood

Cuprins

Obiectivele Unitii de nvare Nr. 2
1.5 Unitatea urmareste repetarea unor cunostinte dobandite anterior referitoare la
diversele timpuri gramaticale ale indicativului din limba engleza
1.6 Unitatea isi propune sa ofere o vedere de ansamblu asupra timpurilor indicativului in
limba engleza
1.3 Unitatea isi propune sa testeze cunostintele dobandite de studenti anterior dar si pe
parcursul acestei unitati

Lucrare de verificare Unitate de nvare Nr. 2 11

Rspunsuri i comentarii la ntrebrile din testele de autoevaluare 15

Bibliografie Unitate de nvare Nr. 2 16

TensesoftheIndicativeMood:RoundUp
TheSequenceofTenses
PresentTenses
1.TheSimplePresent:Iread/Hereads
2.ThePresentContinuous:Iamreading/Heisreading.
Verbsthatarenotusedinthecontinuousaspect:
a. feelingsandemotions(like,love,adore,desire,mind,hate,detest,fear)
b. thinking/believing(think,understand,know,mean,realize,recognize,
remember)
c. wants(want,prefer,wish)
d. perception(hear,see,smell,fell,notice,observe)
e. vbs.Ofbeing/having/owning(appear,seem,consist,belong,matter)
3.TheSimplePresentPerfect:Ihaveread/Shehasread
4.ThePresentperfectContinuous:Ihavebeenreading/Shehasbeenreading.
B.PastTenses:
1.TheSimplePast:Iplayed/Heplayed;Heread/Iread
2.ThePastContinuous:Iwasreading/hewasreading
3.TheSimplePastPerfect:Ihadread/Hehadread
4.ThePastPerfectContinuous:Ihadbeenreading/Hehadbeenreading
C.FutureandWaysofexpressingFutureTime
1.FutureSimpleIwillgo/Hewillgo.
2.FutureContinuousIwillbereading/Hewillbereading.
3.FuturePerfectIwillhaveread/Youwillhaveread.BythetimefathercomesBobby
willhavefinishedhishomework.
4.Future:goingtoImgoingtoread.
5.Tobeto:Motheristoarrivetomorrow.(previousarrangement)
6.Tobeaboutto:Sheisabouttoloseherjob.
7.bedueto:Iamduetostartteachingnextweek.
8.ThePresentSimple:OurnextmeetingisonMonday.
9.ThePresentContinuous:TheyaregettingmarriedinJuly.



Lucrare de verificare Unitate de nvare Nr. 2

A. TranslatethefollowingsentencesintoEnglish:
1. Lucrezlaaceastfirmdepatruani.
2. nvlaaceastfacultatecuprofileconomicdetreiani.
3. Vorbescenglezadecndaveam10ani.
4. Lucrezladepartamentuldeexportalacesteicompaniidin1992,darnam
auzitniciodatdeoasemeneasituaie.
5. Preurilepepiaainternaucrescutdinnou.
6. Lacreditelepetermenscurtdobndaestemaimic.
7. Careesteratadeschimbastzi?
8. Cecomisionpercepeipentruaceasttranzacie?
9. Bancacentralndeplineteifunciademprumuttordeultim
instan.

II. TheSequenceofTenses(appliestothreetypesofsubordinateclauses:direct
objectclauses,conditionalclauses,adverbialclausesoftime)

A. DirectObjectClauses
MainClause SubordinateClause
1.Present/Present
Perfect/Future
Anytenserequiredbythemeaningoftheclause
e.g.Maryexplains/hasexplained/willexplainthatshe
goes/willgo/hasgone/went/hadgonetoLondon.
2.Pasttense a)Pasttensetoexpressapastactionsimultaneouswith
thatofthemainverb.E.g.Ithoughtthattheywereat
home.
b)pastperfecttoexpressapastactionpriortothatofthe
mainverb.
e.g.Hesaidthathehadseenthefilm.
c)FutureinthePasttoexpressafutureactionrelatedto
thepast.
e.g.Theypromisedtheywouldwritethatexerciseagain.

B. TimeClauses(noFutureTensecanoccurinatimeclause.Initssteadweuse
MainClause SubordinateClause
Future a) PresentSimple:Margaretwilltellus
thetruthwhensheknowsit.
b) PresentPerfect:Theboywilltranslate
thelessonafterhehaslearntthenew
words.

Therearesomeexceptionstotherulesmentionedabove:
MainClause SubordinateClause
PastTense PresentSimpletoexpressgeneraltruths;factsuniversally
known.
Theteachertoldthepupilsthatwaterboilsat100C.
PastTense Anytenselogicallyrequiredin:
- attributive,comparativeclauses;
- adverbialclausesofcause.

III.Exercises
A. Puteachverbinbracketsintothemostsuitablepresenttense:

I work in a large office with about thirty other people, most of whom I ........ (know)
quite well. We .............. (spend) most of the day together, so we have all become
friends.Infact,mostofmycolleaguesaresointeresting,thatI...........(think)ofwriting
a book about them! ............... (take) Helen Watson, for example. Helen ............. (run)
theaccountsdepartment.Atthemomentshe................(goout)withKeithBallatnine,
one of the sales representatives, and they . (seem) very happy together. But
everyone(exceptHelenapparently)(know)thatKeith(alwaysmake)eyes
at Susan Porter. But I.. (happen) to know that Susan .(dislike)Keith. I cant
stand people who (apologise) all the time! she told me. And besides, I know
he(deceive)poorHelen.He(see)BettyWillsfromtheoverseasdepartment.
AndPlentyofotherinterestingthings..(goon).Forinstance,everyweekmoney
(16) (disappear) from the petty cash box. When you . (realise)that
someoneinyourofficeisathief,it..(upset)youatfirst.ButI(alsotry)to
catchwhoeveritisbeforethepolicearecalledin.Imnotgoingtotellyouwho..
suspect.Well,notyetanyway!

B. Puteachverbinbracketsintothemostsuitablepasttense.Onlyusethepas
perfectwherethisisabsolutelynecessary.

Harry went to the camp the following morning, but it was in some confusion.
Soldiers.. (wander) around carrying equipment from one place to another, but
there(notseem)tobeanypurposetowhatthey..(do).Harry..(never
be) in an army camp before, but it .. (not take) a genius to realize that most of the
officers..(take)thefirstopportunitytoabandonthemenandheadforsafety.He
.. (try) to phone the newspaper, but something . (happen) to the telephone
lines. He (try) to find out exactly (go on), when the first plane
. (fly) low over the camp. A wooden building a few hundred yards away
suddenly (disappear) in an explosion of flame. Before long bombs ..
(explode)allaroundhim,andtheneverything..(go)quiet.Theplanes
(vanish) as suddenly as they . (appeared). Smoke .. (rise) from burning
buildings. A dead man (lie) next to Harry, the first dead person he ..
(eversee).Andsuddenlyit..(begin)torain.

C. TranslateintoEnglish:

1. Cndvanelegecisuntemprieteni,vafipuincampreatrziu.
2. Dupceainchisferestreleiancuiatua,aplecatdeacasanmaregrab.
3. Cndamauzitocntndmiamdatseamacsesimtemultmaibine.
4. Deieaproapemiezulnopii,eaexerseazlapiandemaibinedepatruore.
5. Nu lam vzut de cnd a plecat din oraul nostru, dar tiu c a stat n Frana din
1980pnn1985.





Bibliografie Unitate de nvare Nr. 2

CollinsCobuild,EnglishUsage.London.HarperCollinsPublishers,2004
OxfordAdvancedLearnersDictionary,OxfordUniversityPress,2004
Vince, Michael, Advanced Language Practice - (3rd Edition) - English Grammar and
Vocabulay with Key, Macmillan Publishing House, 2009
http://www.edufind.com/english/grammar/grammar_topics.php
http://www.fortunecity.com/bally/durrus/153/gramtoc.html

Unitatea de nvare Nr. 3



BANKING

Cuprins
Obiectivele Unitii de nvare Nr. 3

1.7 Unitatea urmareste repetarea unor cunostinte dobandite anterior referitoare la sistemul
bancar si diversele timpuri de banci
1.8 Unitatea isi propune sa ofere o vedere de ansamblu asupra sistemului bancar britanic
1.7 Unitatea isi propune sa testeze cunostintele dobandite de studenti anterior dar si pe
parcursul acestei unitati

Lucrare de verificare Unitate de nvare Nr. 3 20

Rspunsuri i comentarii la ntrebrile din testele de autoevaluare 23

Bibliografie Unitate de nvare Nr. 3 23

BANKING
I.Readingsession:
ThebankingsectorintheUnitedKingdomismadeupofavarietyofinstitutions
supervisedbythecountryscentralbank,TheBankofEngland.ThebankofEnglandwas
establishedin1694byanActofParliamentandRoyalCharterasacorporatebody;the
entire capital stock was acquired by the Government under the Bank of England Act
1946.TheBanksmainfunctionsaretoexecutemonetarypolicy,toactasbankertothe
Government, to act as noteissuing authority and to exercise supervision over and to
providebankingfacilitiesforthebankingsystem.
Commercial or clearing or retail banks are those with a significant branch
network, offering a full range of financial services to both individuals and companies.
These banks offer a wide range of services which include accepting deposits, making
loans and managing customers accounts. With the growth of financial services sector
since the 1970s and with a relaxation of restrictions on competition among financial
institutions, the major banks have increasingly diversified the services they provide.
Most retail banks also conduct extensive international operations which account for a
substantial proportion of their business. Merchant banks, on the other hand, do not
deal with the public but specialise in services for companies or corporate customers.
Today they have a widely diversified and complex range of activities with important
rolesininternationalfinanceandtheshorttermcapitalmarkets:theprovisionofexpert
advice and financial services to British industrial companies especially where mergers,
takeovers, and other forms of corporate reorganisation are involved. A number of
merchant banks have become part of financial conglomerates, offering an even wider
range of financial services. The main largest retail banks all have merchant banking
subsidiaries.
Oneofthebasicfunctionsofabankislendingmoney.Theinterestearnedfrom
loans brings in most of the revenue to pay the expenses of the bank, including staff
salaries,andgivesasufficientsurplustopayshareholdersadividendandretainfundsin
reserveaccountsfortheexpansionofthebank.
Itshouldalwaysberememberedthatthefundsthatareputoutonloanbelong
to the customers. It is their money that is put at risk; consequently, if a bank is
continuallymakingbadorunprofitableloans,thiswillsoonerorlaterbereflectedinthe
deposits.Ontheotherhand,ifbanksareabletolendprofitablyand,asfaraspossible,
riskfree,thiswillenhancethereputationofthebankandimproveitspublicimage.
Whenacustomerappliesforaloanhemustanswerquestionslikethefollowing:
How much is required? This question is selfevident, the bank must know how
muchmoneythecustomerneeds;thesametimethebankmustbeawarethatwhatever
sumisrequired,itshouldnotcoverthewholeproject.Thecustomermustbeprepared
to put some of his own money at risk. The total financial risk must not be the banks
alone.
The purpose of the loan? The purpose of the loan must be legal, moral and
within the policy of the government and the bank; moreover, it must not break legal
requirements.
Thesourceofrepayment?Theanswertothisquestionisimportanttothebank.
Any customer must have sufficient resources to repay the bank within the stipulated
agreed time not only the capital, but the interest as well. The sources of repayment
couldbefromwages,salary,dividends,aninheritance,profits,andsoon.

Lucrare de verificare Unitate de nvare Nr. 3


II.Vocabularypractice:
1. Findthefollowingfromthelistofwordsbelow.
3waystopay
3thingsyoucarrymoneyin
3thingsyoumustpay
3waystosavemoney

abill acheque abankaccount ashare


acreditcard afine afare awallet
apurse apiggybank amoneybelt adebitcard

2. Whichphraseistheoddoneoutineachlist?

a) Itsabargain Itsgoodvalue Itspoorvalue


b) Itscheap Itsdear Itsexpensive
c) Itsworthless Ithasnovalue Itspriceless
d) Owe$300 Be$300indebt Earn$300
e) hire purchase rent

MONEYANDBANKING
1. Ineachsentencechooseoneormoreappropriatewords:
a) Harrygains/gets/makesover$20000ayear.
b) Marywasawardedagrant/scholarship/subsidytostudychildpsychology.
c) Howmuchdidyougive/pay/takeforyournewcar?
d) Theirhousefetched/produced/soldforalotmorethantheyexpected.
e) Imgoingtothebanktogetout/remove/withdrawthemoneyforrent.
f) Themanagerdisappearedwiththereceipts/takings/wagesfromtheconcert.
g) BythetimeKateretiredshewasafortunate/prosperous/wealthy
businesswoman.
h) Wehadagoodholidaybutitwasrathercostly/expensive/valuable.
i) Wewouldappreciateitifyouclose/settle/payyourbillassoonaspossible.

2.Replacethephraseunderlinedineachsentencewithonethephrasesgiven.Do
notuseanyphrasemorethanonce.
challengedthefigures financialmeans makeawise
investment
comeintoafortune freeofcharge oneasyterms
commerciallyviable incredit onexpenses onthemarket

a) Wevedecidedtoputourhouseupforsale.
b) Jeanhasinheritedalotofmoney.
c) AtthemeetingPetersaidhethoughttheamountswerewrong.
d) Noonebelievesthattheshopwilleverbeabusinesssuccess.
e) Iamthepossessorofahealthybalanceatthebank.
f) SueandJanewenttoSAmericawitheverythingpaidforbytheircompany.
g) Wedontbelieveyouhavethemoneytotakeoverthiscompany
h) Allemployeescanstayatthehotelwithoutpaying.
i) Weboughtournewelectriccookerbyinstallments.
j) Harrybecamerichafterhemanagedtoputhismoneyintherightplace.

3. ReadMrJonesbankstatement.Howmuchmoneydoeshehaveinhisaccount
now?
ACCOUNTNUMBER 548634396 PAGE1 MEDAWAYBANKplc
STATEMENTNUMBER 01 53TheMews
Road
STATEMENTDATE1Mar2000 London
L34
PY6

Date Particulars Debits Credits


Balance
May1
st
Openedsavingsaccount
May2
nd
Transferred$365.00from
currentaccount
May6
th
Deposited$78.00inaccount
May12
th
Directdebitpayment:$109.00
May13
th
Withdrew$340.00cash
May13
th
$78.00paidintoaccount
May15
th
Standingorderpayment:$109.00
Answerthesequestions:
1. IsMr.Jonesintheredorintheblack?
2. Doesheneedtoaskthebankforanoverdraft?
3. Ifheischarged10%interestonhisoverdraft,howmuchwillhehaveto
pay?
4. Whichwordsmeanthatmoneywentintoaccount?Whichwordsmean
moneywentoutoftheaccount?

Bibliografie Unitate de nvare Nr. 3:

http://en.wikipedia.org/wiki/Bank
http://www.thebanker.com/ http://www.eubankers.net/

Unitatea de nvare Nr. 4


Conditional Sentences

Cuprins

Obiectivele Unitii de nvare Nr. 4

1.9 Unitatea urmareste repetarea unor cunostinte dobandite anterior referitoare la
structurile conditionale din limba engleza
1.10 Unitatea isi propune sa ofere o vedere de ansamblu asupra structurilor
conditionale in limba engleza
1.9 Unitatea isi propune sa testeze cunostintele dobandite de studenti anterior dar si pe
parcursul acestei unitati

Lucrare de verificare Unitate de nvare Nr. 4 26

Rspunsuri i comentarii la ntrebrile din testele de autoevaluare 29

Bibliografie Unitate de nvare Nr. 4 29

Conditionalsentences,TypeIandII

Readandanalyzethefollowingsentences.Whatkindofsituationsdotheyrefer
to?

1. If banks are able to lend profitably and, as far as possible, risk free, this will
enhancethereputationofthebankandimproveitspublicimage.

2.IfIhadmoremoney,Id(Iwould)investitontheStockExchange.

MainClause IfClause
0Conditional(totalkaboutgeneraltruths,habitsorroutines)
PRESENT PRESENT
Ifitsraining,shetakesthecartowork.
TypeI(referstoasituationthatmayormaynotbefulfilled,thatislikelytohappenin
thepresentorinthefuture)
FUTURESIMPLE PRESENTSIMLE
Hewillgotoprisonifhedoesntpaythefine.

Type II (refers to a situation that is unlikely to happen; to an imaginary situation


contrarytothefactinthepresent;italsousedtogiveadvice)
PRESENTCONDITIONAL PASTTENSESIMPLE
Iwouldtakeupasport,IfIhadtime.
ThePresentConditional:

Affirmative:S+would+shortinfinitiveofthemainverb
IwouldlearnFrenchifIhadtime.

Negative:S+would+not+shortinfinitiveofthemainverb
IwouldnotlearnFrenchifheweremyteacher.

Interrogative:Would+S+shortinfinitive
WouldyoucometomypartyifIinvitedyou?


Lucrare de verificare Unitate de nvare Nr. 4

A.Underlinethecorrectwords.
1. Ifwere/wewouldbelate,theyllstart/theydstartwithoutus.
2. Ifwewilltake/takeataxi,wellarrive/wearrivesooner.
3. Ifweworked/wouldworkforADC,wellget/wedgetabettersalary.
4. Wheninflationwillgo/goesup,therewouldbe/isusuallypressureonsalaries.
5. Ifwedonthurry/wonthurry,wewouldbe/wellbelate.
6. If you ordered/ order on the Net, we always will send/send an email
confirmation.
7. IfIlend/willlendyouthisbook,whendoyoureturn/willyoureturnit?

B. Read the sentences and decide if the events are likely or imaginary. Complete
thesentencesbyputtingtheverbsinbracketsintothepresentsimple+willorthepast
simple+would.Usecontractedformswherepossible.

1. Itsnotfar.Ifyou..(follow)thisroad,you..(come)tothestation.
2. If I ..(be) on the Board of this company, I. (argue) against the
merger.
3. Ifyou.(have)anyquestions,I..(deal)withthemattheendofmy
presentation.
4. Ifthecouncil.(ban)allcarsfromthecitycentre,there.(notbe)so
muchpollution.
5. A: I have no idea what the other side are going to propose in the negotiation
tomorrow.
B:NeitherdoI.IfI..(know),I.(tellyou).
6. A:Mytrainleavesinfortyminutes.
B:itonlytakestenminutestothestationbytaxi.Ifyou.(leave)now,you
(catch)it.
7. Isthatthetime?Ireallyshouldbegoing.
Ifyou(wait)amoment,I(give)youalift.
8. WouldyouliketogotoEnglisheveningclasseswithme?
Im sorry but I cant. Im really busy. If I .(have) more time, I
(love)to.

C. Decide which of these things may happen to you and which are unlikely to happen.
Writecompletesentencesusingtheappropriateverbforms.

1. If/ go abroad next summer / change / some money into travellers


cheques.
2. If/lose/creditcard/inform/thebankimmediately.
3. If/needsomemoney/ask/thebankmanagerforaloan.
4. If/findmistakesonmybankstatement/change/toadifferentbank.
5. If/earn/moremoney/beabletosavemore.
6. If/order/chequebook/get/itbeforetheendoftheweek.

D.Completethesentenceswithll,d,wontorwouldnt.
1.We.giveyouamoresubstantialdiscountifyoupaidcash.
2. If they didnt find our terms satisfactory, they.continue doing business with
us.
3.Soifweorder2000units,you..giveusa10%discount,isthatright?
4.We..beabletoordermoreifyoucantdeliverwithinaweek.
5.Ifyoucantdeliverthisweek,we.havetoturntoanothersupplier.
6. We .have to look for another supplier if you were able to dispatch
immediately.
7.Imsurewe..getthiscontractunlessweofferalowerprice.
8.IfIwereyou,Ilookforamorereliablesupplier.

E.Finishthesesentencesusingthezero,hefirstandthesecondconditional
1.Ifyousmoke.
2.Ifyourtoothhurts..
3.Ifyouneedsomemoney..
4.IfIwantedtomakealotofmoney
5.Ifyouwantedtobeinvitedtolotsofparties
6.Ifyouwantedtoloseweight,
7.Ifyoubreakthatmirror..
8.IfIlostmyjob.

F.workwithapartneranddiscussthesemoraldilemmas.
Whatwouldyoudoif
1. youfoundanantiquevaseonabuildingsite?
2. ..you knew that a classmate of yours had been stealing money
fromotherstudents?
3. youwerehavingtroubleinatestandtheinvigilatorleftthe
roomforafewminutes?
4. yourbestfriendaskedyoutowhisperthecorrectanswersinan
importantexamination?
5. .youwereonholidayabroadandyoulostallyourmoney?

Bibliografie Unitate de nvare Nr. 4



CollinsCobuild,EnglishUsage.London.HarperCollinsPublishers,2004
OxfordAdvancedLearnersDictionary,OxfordUniversityPress,2004
Vince, Michael, Advanced Language Practice - (3rd Edition) - English Grammar and
Vocabulay with Key, Macmillan Publishing House, 2009
http://www.edufind.com/english/grammar/grammar_topics.php
http://www.fortunecity.com/bally/durrus/153/gramtoc.html

Unitatea de nvare Nr. 5


The Stock Market

Cuprins

Obiectivele Unitii de nvare Nr. 1
1.10 Unitatea urmareste repetarea unor cunostinte dobandite de catre studenti anterior
referitoare la burse
1.11 Unitatea isi propune sa ofere o vedere de ansamblu asupra burselor
1.12 Unitatea isi propune sa testeze cunostintele dobandite de studenti anterior dar si pe
parcursul acestei unitati

Lucrare de verificare Unitate de nvare Nr. 5 32

Rspunsuri i comentarii la ntrebrile din testele de autoevaluare 34

Bibliografie Unitate de nvare Nr. 5 34

THESTOCKMARKET

I.Readingsession:

Thereareseveralwaysofusingsavings:puttingtheminbanks,investinginreal
estate, and buying securities. In the Western world, the Stock Exchange plays an
important role in the economic life of a country. Its purpose is that of facilitating the
sellingofsecurities(e.g.shares,stocksandbonds),orofinvestingmoneyinbusinessby
buyingsecurities.
BothStocksandbondsareissuedbylargecorporations(suchasthoseworkingin
thefieldsofoil,steel,carindustry,ortelephone,etc.)inordertoraisecapitaltodevelop
their business. Bonds are also issued by states, local governments and agencies, and
they consist of an evidence of a debt. The bondholder receives a certificate providing
information concerning the size of the loan, the interest rate and the date when the
money is paid back to the lender. Bonds usually have interest coupons, which are
cashedinduetime,usuallyonceeverysixmonths.Bondscanbeeasilypassedfromone
bearer to another, as they take the bearer form. The registered types require a title
transfer when they are sold and the interest is paid in this case by a cheque. A
stockholder owns shares in a business. He can own either common / ordinary or
preferredstocks.Bothholdersgetdividends,butpreferredstockholdersareconsidered
owners with limited rights of a corporation, and get their dividends before common
stockholders.Aprincipleofthesedividendsisthattheyarefixedandcumulative.When
theactivityisslack,theycanbereducedorevensuspended,butpaidwhentheearnings
improve again. Common stockholders get a rather certain income and higher profits
whenthecompanyprospers.Thatiswhypreferredstockholderssometimeswanttoget
inexchangecommonshares,tobenefitfromthisadvantage.Theyreceivethecommon
dividendsdeclaredbythecompanyforeveryshare,multipliedbythenumberofshares.
Theycangetcashornewshares.Thestockissplitbycompanies,whichwanttoattract
small investors, people buying more easily a large number of shares of low
denomination. The great Stock exchanges in the English speaking world are found in
London and New York (90 per cent of the total trading into the United States). Other
Great Stock Exchanges are placed in Paris, Tokyo, Frankfurt, Toronto, Montreal and
Zurich. The London Stock Exchange was founded in the 18
th
century, in 1773, but the
building was opened only n 1802. The business conducted here covers all types of
securities,analmostallthecountriesoftheworld.
The desire of an investor in a company to withdraw his money at any moment
can be very dangerous for a company, which has already spent it by investing it. The
stock exchange provides the mechanism through which this can be safely done for the
company. This also assures the easiest way for the company to raise money. The
investorissurethathecanfindeasilysomeoneelsetobuyhisshares.Theinvestmentis
also somehow guaranteed by the investigation of the company by the stock exchange
authorities, before permitting dealings with the shares of that company. The stock
exchange is also a kind of barometer, price fluctuations being significant indicators for
the performance of both individual companies and of the economy as a whole. The
governmentstocksandbondsarealsoregulatedbythesametransactions,afactwhich
influencesthesizeoftheNationalDebt.


Lucrare de verificare Unitate de nvare Nr. 5

Fillinthetextwiththewordsintheboxbellow:
Securities; traded; stock market; issue shares; stock exchange; stocks; dividends;
shareholder(stockholder);broker;equities;ordinary;commonshares;commonstock;
stocks,institutionalinvestors;bonds

Acompanycanraisemoneyonthe..or..(amarketplaceforbuying
andsellingshares)intwodifferentways.
It can (US..), or units of its capital, to . Or the
general public. Different types of shares or .. are available, but the most
commonareknownas.or.(US)Whenaninvestor
buys a share, using the services of a specialist company or , he or she
becomes a .. (US..) and owns a part of a company.
Shareholders can make money by receiving, paid as a proportion of a
companysannualprofits,andwhenthevalueoftheirsharesincreases.
Acompanycanalsoborrowmoneyfrominvestorsbyissuing..,loansfrofixed
periodswithfixedinterestrates.
..refers to both shares and bonds. Each year billions of shares and bonds are
soldor.ontheworldsmajorstockexchanges.

Bibliografie Unitate de nvare Nr. 5


http://www.nasdaq.com/
http://en.wikipedia.org/wiki/Stock_market

Unitatea de nvare Nr. 6



Business Communication

Cuprins

Obiectivele Unitii de nvare Nr. 6

1.12 Unitatea urmareste repetarea unor cunostinte dobandite de catre studenti anterior
referitoare la comunicare in general
1.13 Unitatea isi propune sa ofere o vedere de ansamblu asupra comunicarii in afaceri si
asupra structurilor ierarhice
1.12 Unitatea isi propune sa testeze cunostintele dobandite de studenti anterior dar si pe
parcursul acestei unitati

Lucrare de verificare Unitate de nvare Nr. 6 38

Rspunsuri i comentarii la ntrebrile din testele de autoevaluare 46

Bibliografie Unitate de nvare Nr. 6 46

BusinessCommunication
Matchthefollowingformsofcommunicationwithinanorganizationwiththeirdefinitions:
1.internal a) communication which involves the use of symbols other than the
written or spoken word, such as gestures, eye contact, tone of voice,
space,andtouch.
2.external b) communication which takes place when the sender and the receiver
arefromdifferentcultures.
3.verbal c)theprocessoftransactingmeaningbetweenindividuals.
4.nonverbal d) communication which takes the form of letters, memos, reports,
correspondence, notes, forms, applications, resumes, legal documents,
andsoon.
5.interpersonal e) the primary vehicle organizations use to maintain contact with their
internalandexternalenvironments.Itcanbeeitheroralorwritten.
6.intercultural f)communicationwhichincludespresentations,meetings,negotiations,
verbalexchange(e.g.onetoone,toagroup),andvoicemessaging.
7.written g) communication between employees or departments across all levels
ordivisionsofanorganization.
8.spoken h) the exchange of information and messages between an organization
and other organizations, groups, or individuals outside its formal
structure.

II.CompanyStructure
Read the text below, about different ways of organizing companies, and then label the
diagramsaccordingtowhichofthesetheyillustrate:

linestructure matrixstructure
functionalstructure staffstructure

A. B.

C. D.

Most organizations have a hierarchical or pyramidal structure, with one person or a


groupofpeopleatthetop,andanincreasingnumberofpeoplebelowthemateachsuccessive
level.Thereisaclearlineorchainofcommandrunningdownthepyramid.Allthepeopleinthe
organization know what decisions they are able to make, who their superior is, to whom they
report,andwhotheirimmediatesubordinatesare,towhomtheycangiveinstructions.
Some people in an organization have colleagues who help them: for example, there
mightbeanAssistanttotheMarketingManager.Thisisknownasastaffposition:itsholderhas
no line of authority, and is not integrated into the chain of command, unlike, for example, the
AssistantMarketingManager,whoisnumbertwointhemarketingdepartment.
Yet the activities of most companies are too complicated to be organized in a single
hierarchy.Shortlybeforethefirstwolrldwar,theFrenchindustrialistHenryFayolorganizedhis
coalminingbusinessaccordingtothefunctionalorganization.Today,mostlargemanufacturing
organizations have a functional structure, including production, finance, marketing, sales and
personnel or staff departments. This means, for example, that the production and marketing
departmentscannottakefinancialdecisionswithoutconsultingthefinancedepartment.
Functionalorganizationisefficient,buttherearetwostandardcriticisms.Firstly,people
areusuallymoreconcernedwiththesuccessoftheirdepartmentthanthatofthecompany,so
there are permanent battles between, for example, finance and marketing, or marketing and
production, which have incompatible goals. Secondly, separating functions is unlikely to
encourageinnovation.
Yet for a large organization manufacturing a range of products, having a single
production department is generally inefficient. Consequently, most large companies are
decentralized, following the model of Alfred Sloan, who divided General Motors into separate
operating divisions in 1920. Each division had its own engineering, production and sales
departments,madeadifferentcategoryofcarandwasexpectedtomakeaprofit.
Businesses that cannot be divided into autonomous divisions with their own markets
can simulate decentralization, setting up divisions that deal with each other using internally
determined transfer prices. Many banks, for example, have established commercial, corporate,
privatebanking,internationalandinvestmentdivisions.
An inherent problem of hierarchies is that people at lower levels are unable to make
important decisions, but have to pass on responsibility to their boss. One solution to this is
matrixmanagement,inwhichpeoplereporttomorethanonesuperior.Forexample,aproduct
manager with an idea might be able to deal directly with managers responsible for a certain
market segment and for a geographical region, as well as the managers responsible for the
traditional functions of finance, sales and production. This is one way of keeping authority at
lowerlevels,butitisnotnecessarilyaveryefficientone.
Afurtherpossibilityistohavewhollyautonomous,temporarygroupsorteamsthatare
responsibleforanentireproject,andaresplitupassoonasitissuccessfullycompleted.Teams
areoftennotverygoodfordecisionmaking,andtheyruntheriskofrelationalproblems,unless
theyaresmallandhavealotofdiscipline.Infacttheystillrequireadefiniteleader,onwhom
theirsuccessprobablydepends.

Lucrare de verificare Unitate de nvare Nr. 6

III.OrganizationalCommunication
An important consideration in assessing organizational communication is the movement of
information throughout various parts of the company. When information does not reach the
individuals and groups that need it for their work, serious effectiveness and efficiency
problems can result. Patterns of organizational communication flow are sometimes referred
as communication channels because they are conduits through which managers and other
organization members can send and receive information. Complete the table with the
definition, functions and channels which correspond to the following types of organizational
communication.

Definitions:
1.Itisoftenusedtodescribeexchangesbetweenorganizationalunitsonthesamehierarchical
level.
2. It flows from a higher level to one or more levels in the organization, from superior to
subordinate, from policy makers to operating personnel, or from top to bottom on the
organizationchart.
3. Communication that involves a message exchange between two or more levels of the
organizational hierarchy. It can involve a manager and a subordinate or several layers of the
hierarchy.Itcanflowinupwardordownwarddirection.
4. Communication which flows from a lower level to one or more higher levels in the
organization. When management requests information from lower organization levels, the
resultinginformationbecomesfeedbacktothatrequest.

Functions:
1.(a)jobinstructions,(b)jobrationale,(c)procedures,policies,andpractices,(d)performance
feedback,(e)informationregardingtheorganization'smissionandgoals.
2.(a)taskcoordination,(b)problemsolving,(c)informationsharing,(d)conflictresolution,(e)
rapportbuilding.
3. (a) suggestions, (b) what subordinates are doing, (c) unsolved work problems, (d) how
subordinatesfeelabouteachotherandthejob.
4.(a)jobinstructions,(b)jobrationale,(c)suggestions,(d)whatsubordinatesaredoing.

Channels:
1. annual reports, brochures, daily/weekly briefings, email , employee opinion surveys, fax,
handbooks, letters,mass meetings, memos, reports, newsletters, policy manuals, posters,
subordinateevaluationofsuperior,superior/subordinatemeetings,teleconferencing,training.
2. email, employee opinion surveys, fax, letters, subordinate evaluation of superior,
superior/subordinatemeetings,teleconferencing,telephone,voicemail.
3.email,grapevine,letters,meetingswithteams,peers,othermanagers,workgroups,memos,
reports,peerevaluationprograms,teleconferencing.
4. annual reports, brochures, daily/weekly briefings, email , fax, handbooks, letters,mass
meetings, memos, reports, newsletters, policy manuals, posters, superior/subordinate
meetings,teleconferencing,training.

Flowof
communication
Definition Functions Channels

vertical


upward


downward


horizontal

IV.ThePurposeofBusinessWriting
People in organizations produce a large variety of documents. Most messages have multiple
purposes: to inform, to request or persuade, and to build goodwill. When you inform, you
explain something or tell readers something. When you request or persuade, you want the
reader to act. The word request suggests that the action will be easy or routine whereas
persuade suggests that you will have to motivate and convince the reader to act. When you
build goodwill, you create a good image of yourself and of your organization. Identify the
purpose(s) of the documents produced in one organization, which are listed in the tables
below:

InternalDocuments

Document Descriptionofdocument Purpose(s)ofdocument


Monthlyorquarterlyreport Reportsummarizingprofitability
andproductivity

Policyandprocedurebulletin Statement of company policies


andinstructions

Performanceappraisal Evaluation of an employees


performance, with
recommended areas for
improvement or
recommendationforpromotion

Memo Memoaccompanyingdocument,
telling why it is being forwarded
tothereceiver

ExternalDocuments

Document Descriptionofdocument Purpose(s)ofdocument


Quotation Letter giving price for a specific
productorservice

Jobdescription Description of qualifications and


dutiesofeachjob

Annualreport Report to stockholders


summarizing financial
information

Thankyouletter Lettertosuppliers,customers
Claimsadjustment Letter meeting or rejecting
request to be given credit for
defectivegoods

V.TheTargetReader
Look at the organization chart below and imagine that you are in charge of the Finance/
Marketing/ProductionDepartment.
A.Consideryoursocialandpoliticalrelationshipswiththeothermembersoftheorganization
andhowallofthatmayinfluenceyourwriting.Areyoutryingtoimpressorinfluencesomeof
them?Whocontrolsyourabilitytoadvancewithintheorganization?Doyoudirectsomeone?
How will the answers to these questions affect the style and content of a memo, letter, or
proposal you write? Then identify the internal readers (the higher, peer and lower level
readers) as well as the external readers. Finally, consider how these readers vary in their
knowledgeandexpertise.
B.Thinkofatopicyoumightwriteaboutandselectsomeonewhoislikelytoreceiveawritten
messagefromyouaboutthattopic.Thenanswerthefollowingquestions:

1. Whatisthereaderspositionintheorganization?
2. Howisthispersonrelatedtoyouintheorganization?
3. Howwillthesubjectofyourmessageaffectthereadersworkandperformance?
4. Howmuchdoesthereaderknowaboutthetopicofyourmessage?
5. Whatactionwouldyoulikethisreadertotakeafterreadingyourmessage?
6. Whatwouldmotivatethisreadertotaketheactionproposedinyourmessage?
7. Whatbenefitscanyoupointouttothisreader?
8. Whymightthisreaderrefusetotaketheactionyoudesire?
9. Howcanyouchangethisrefusal?
10. What personal or professional traits might affect this readers response to your
message?
Chairman (GB)
Board ofDirectors
ManagingDirector(GB)
Production Marketing Finance Research& Personnel
FactoryManager SalesManager Advertising&Promotion Manager AccountsManager Research&Development
MaintenanceEngineer ProductionForeman
Skilledworkers
PersonnelManager
TrainingOfficer Health&SafetyOfficer

VI.Tone
A.Commentupontheappropriatenessofthetoneusedinthefollowingsentences:

1. Youpeoplearetotallyinept!
2. Thisistoinformyouthatyourapplicationhasbeenreceived.Weareconsideringitand
willletyouknowourdecisionsoon.Pleasedonotcalltoenquire.
3. You wont be displeased with our chemicalfree jam, which contains no harmful
chemicals.Donthesitatetocall.
4. Youresuretobehappywithourjam,whichcontainsallnaturalingredients.Pleasecall
today.
5. Withoutyournumber,thereisnowaywecantracetherecord.
6. Pleaseincludeyourordernumbersothatwecantracetherecord.
7. Thankyouforyourcooperation.

B. Imagine yourself as one of the bluecollar workers who receives the following notice.
Takingintoaccountyourneedsandmotivation,rewritethefollowingmemo,usingapositive
tone:

TheCompanypostedaHolidayShutdownbulletininMarch.Thispostingwasdesigned
togiveemployeesample notice toplanholidaysaccordingly.In thatbulletin,theCompany
also stated that employees would be expected to take their holidays during the Holiday
Shutdownperiodunlesstheywerespecificallyrequestedtowork.
The Company recognizes that there may be a few special situations that make it
impracticalforholidaystobetakenduringtheHolidayShutdownperiod.Insuchcases,the
Company will endeavour to grant holidays in accordance with the employees request.
However,thenumberofsuchexceptionswillbelimitedbythenumberofworkassignments
availableduringtheHolidayShutdownperiod.
Ifanemployerfailstoreturntheattachedholidayrequestform byApril15,orifitis
impossible for the Company to accommodate all of the employees requests, those
employeeswillautomaticallyhavetheirholidaysassignedintheHolidayShutdownperiod.


Bibliografie Unitate de nvare Nr. 6
http://en.wikipedia.org/wiki/Business_communication
http://www.professionalbusinesscommunications.com/

Unitatea de nvare Nr. 7



Creating an Outline

Cuprins

Obiectivele Unitii de nvare Nr. 7

1.14 Unitatea urmareste repetarea unor cunostinte dobandite de catre studenti anterior
referitoare la registrele de limba folosite in comunicarea de afaceri
1.15 Unitatea isi propune sa antreneze capacitatea studentilor de a redacta o scrisoare in
registrul formal
1.12 Unitatea isi propune sa testeze cunostintele dobandite de studenti anterior dar si pe
parcursul acestei unitati

Lucrare de verificare Unitate de nvare Nr. 7 50

Rspunsuri i comentarii la ntrebrile din testele de autoevaluare 53

Bibliografie Unitate de nvare Nr. 7 53

.CreatinganOutline
A.Writeaninformaloutlinetobeusedinpreparingamemoaboutestablishingguidelinesfor
effectivepresentationsbyorganizingthefollowingactionsinalogicalorder.

presentingthesubjectitselfinvitingquestionswelcomingyouraudience
givingrecommendationssummarizingintroducingyoursubject
explainingrulesforquestionsexplainingthestructureofyourpresentation

B. Create a formal outline for Unit 3, Business WritingThe Four Stages (ThinkPlanWrite
Revise).

II.OrganizingYourMaterial
A.OrganizationPatterns
1.Revisethefollowingmessagesusingdirectorganizationsothattheirmainpointcomesfirst.
a. Over the past months, we have solicited proposals from five agencies to create, plan
and handle advertising for our company. This week, we selected two agencies as
finaliststopromoteournewproductstointernationalmarkets.Itwillbea5mproject.
Department heads are invited to a meeting this Monday when the finalists will make
theirpresentations.
b. Now is the perfect time to take another look at Walmart, where youll find something
for the whole family: toys for the kids, video game consoles for teens, auto electronics
forDad,andhealthandbeautyproductsforMom.Todothisshopping,youcanuseour
newdebitcardforwhichyouvebeenapproved.
c. Homeowners can now keep more of their money. Our company has created two
programs to attract the secondmortgage market, who may find it hard to get out of
debt. Did you know that if you make minimum monthly payments on a $4,000 debt, it
could take 30 years to pay off the balance? We are now offering a Debt Less Program
thatlowersmonthlydebtpayments,andaBeginAgainProgramthathelpshomeowners
reestablishgoodcreditratingsandbeginanew.

Nowcompareyourversionswiththeonesbelow.
a. DepartmentheadsareinvitedthisMondaytohearpresentationsbythetwoadvertising
agencies selected as finalists to promote our products to international markets. Over
thepastmonths,wehavesolicitedproposalsfromfiveagenciesforthis5mproject.
b. Congratulations!YouvebeenapprovedforWalmartsnewdebitcard.HereatWalmart,
youll find something for the whole family: toys for the kids, video game consoles for
teens,autoelectronicsforDad,andhealthandbeautyproductsforMom.
c. We are now offering homeowners two new ways to keep more of their money: our
DebtLessProgramlowersmonthlydebtpayments,andourBeginAgainProgramhelps
homeownersreestablishgoodcreditratingsandbeginanew.Theseprogramsareaimed
atthesecondmortgagemarket,whomayfindithardtogetoutofdebt.Forinstance,if
someonemakesminimummonthlypaymentsona$4,000debt,itcouldtake30yearsto
payoffthebalance.

Lucrare de verificare Unitate de nvare Nr. 7


.Readthetwolettersbelowand,afteransweringthequestions,identifythetypeof
organizationpatternusedineachmessage.

1. Whoisthereader/writerofthemessage?
2. Whendoesthewriterstatethepurposeofthemessage?
3. Doesthewriterbeginandendtheletterwithaneutral/positivestatementorwitha
negativestatement?
4. Howdoesthewriterbuildgoodwill?
5. Doesthewriteremphasizeordeemphasizethenegativeinformation?
6. Whatalternativeorcompromisedoesthewriteroffer?

Letter1 TheEmergencyServicesCommission
21MeadRoad
CardiffCF44JY
Telephone:+413217693
Fax:+415730296

20January2008
MrRobertMontero
DeltaAmbulanceService
3438Riverside
CardiffCF11JW

DearMrMontero

DeltaAmbulanceServicehasearnedandmaintainedanexcellentreputationforprofessionalserviceand
customersatisfaction.TheEmergencyServicesCommissionwasextremelypleasedwiththeaccuracyand
completeness of the bid which your company submitted to us. If all the bids received were as well
organizedasyourswas,itwouldmakethefinaldecisionmakingprocesslesslengthyandcostly.

The main concern of the Emergency Services Commission in considering all the bids was the ability to
handle and transport intensive care emergencies. The factors which determined the final decision were
the cost estimates for the different types of emergency cases, the regions in which the ambulance
companiesarepresentlyoperating,andthereferencesprovidedbythevariouscompanies.

Thoughthecompaniessubmittingbidswereconsideredtobehighlycompetentandwellestablished,our
final choice of the First Aid Ambulance Service was based on a slightly lower overall average cost for
servicesandthefactthattheirofficesarelocatedinthecentreofthecity.

The Emergency Services Commission is sure that Delta Ambulance Service will continue to provide its
customers with the emergency services sovital in anycommunity. We would like tosuggestcontacting
theNationalHealthCommission,astheyhaveinformedusthattheyaregoingtobeacceptingbidsfora
newambulanceserviceinoneofthecitiesnearby.Ifyouhaveanyquestions,pleasefeelfreetocontact
us.

Yourssincerely

J.Miller(Mrs)
HeadCommissioner
Letter2 DiscS.A.
WycombeRoad

Wembley

Middlesex
Telephone:+44(0)9039402671
Fax:+44(0)903940267
Email:wsimpson@disc.com

15
March2008

RichardHughes
M.G.ElectronicsLtd
6167TradersStreet
NottinghamNG15AA

DearMrHughes

Iamsorrytoinformyouthatweareunabletograntyouthecreditlineyourequested.Wearegratefulfor
your interest in our office supplies store and welcome your business, but I am afraid that your current
debt situation suggests your ability to take on additional monthly payments could put you in a difficult
financialsituation.

Whenyouhavepaiddownsomeofyouroutstandingdebt,oryourcashflowsituationchanges,wewould
begladto reconsideryourapplication.Wewill,ofcourse,welcometheopportunitytoprovideyouwith
qualityproductsandservicesandcontinuetodobusinessonacashbasis.

Ilookforwardtohearingfromyousoon.

Yourssincerely

WilliamSimpson
CreditManager

Bibliografie Unitate de nvare Nr. 7
http://www.englishclub.com/businessenglish/correspondence.htm