NUME:_________________________

PRENUME: ________________________
UNITATE ȘCOLARĂ: _____________________________

Centrul de formare profesională

Centrul Național Pentru Dezvoltarea Resurselor Umane Eurostudy
Baia Mare, Maramureș
centrul.eurostudy@gmail.com

TEST
STRATEGII EFICIENTE DE COMUNICARE ÎN MANAGEMTUL CRIZEI
Nr. Item Punctaj
1. Enumerați etapele modelului de dezvoltare și stingere a unui conflict. L
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2. Orice situație de comunicare efectuată de o tensiune/conflict, devine L

dependentă de 3 factori. Care sunt aceștia? 0
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3. Pentru a asigura reușita în situațiile de conflict, emițătorul – sursă ar L

trebui să întreprinde următoarele acțiuni: 0
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4. Sursele conflictelor școlare: L

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5. Răspunsul creativ la un conflict presupune transformarea problemelor în L

provocări. Cei 4 pași sunt: 0
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6. În rezolvarea conflictelor școlare care afectează comunicarea, se L
recomandă ca părțile să respecte anumite reguli. Care sunt acestea? 0
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7. O modalitate de diminuare , chiar rezolvare a unui conflict o constituie L

ascultarea activă. Scopul acesteia constă în: 0
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8. Barierele principale ale ascultării active sunt: L

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9. Caracteristicile definitorii ale situației de criză sunt: L

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Pentru fiecare răspuns corect se acordă câte un punct din oficiu