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Management Ag Turism - Cap1
Management Ag Turism - Cap1
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FIRMELOR DE TURISM
CAPITOLUL 2
FORMAREA CERERII
TURISTICE
Capitolul 1
Structura, performantele
si strategiile firmelor
de turism
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Modelul SCP poate furniza analize economice, de exemplu în sectorul tour-operatorilor acest sector
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• 6WUXFWXUDúLP ULPHD Costuri fixe relativ ridicate la contractare, reduse uneori prin clauze
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de segmentare
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noX YHQL L 8Q DVWIHO GH SXQFW GH YHGHUH SDUH DSOLFDELO vQ VHFWRUXO WRXU-operatorilor din Anglia de la
mijlocul anilor 90.
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6 SUHVXSXQHP F XQ WRXU –operator de SH XQ VHJPHQW VSHFLDOL]DW SH XQ SURGXV GH H[HPSOX GH YDFDQ
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LQWHUHVH FRPXQH úL GH DFHHD DFHVWH FRPSDQLL SRW IL FODVLILFDWH vQ FDGUXO XQRU JUXSH LGHQWLILFDELOH úL
FDUDFWHULVWLF SHQWUX D LOXVWUD FRQFHSWXO de grup strategic. Primul nivel, constând din aproximativ 10
RSHUDWRULHVWHPDLLQWHJUDWúLELQHFDSLWDOL]DWúLVHUYHúWHPDLPXOWHVHJPHQWHGHSLD 5HDOL]HD] HFRQRPLL
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GHFRQFHQWUDUHúL LQGLFDWRUL EUX L FXP DU IL QXP UXO GH ILUPH (VWH GH SUHVXSXV FD vQ
FD]XO H[LVWHQ HL XQXL QXP U UHGXV GH ILUPH DFHVWHD V ILH DQJDMDWH
competitivitatea
într-R FRPSHWL LH V OEDWLF SH FkQG vQ FD]XO H[LVWHQ HL PDL PXOWRU
SLH HL
ILUPHHOHV ILHVHSDUDWHVSD LDOVDXV VHUYHDVF VHJPHQWHGLIHULWHGH
FD úL SUH XULOH FRVWXULOH QLYHOXULOH GH SURILW úL VHJPHQWHOH GH SLD
DU IL LQWHQVLWDWHD OHJ WXULORU vQWUH ILUPH DX GH DVHPHQHD XQ impact
asupra gradului de concentrare.
Tour-RSHUDWRULL vQ VSHFLDO FHL FDUH RIHU SDFKHWH GH SURGXVH vQ
PRG QRUPDODX QHYRLHGHOLFHQ SHQWUXDDYHD DFFHV ODPLMORDFHOH
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QXP UXO ILUPHORU 3H GH DOW SDUWH GLPHQVLXQHD RIHUWHL SRDWH IL
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DSHUIRUPDQ HORU GH FRQFHQWUDUH FDOFXOD L vQ IXQF LH GH VHJPHQWXO GH SLD QXP U
GH YDFDQ H DXWRUL]DWH SULQ OLFHQ VDX HIHFWLY YkQGXWH úL QXP U GH
tour-operatorilor firme. În Anglia, sectorul dominant de ofertare este cel al
SDFKHWHORU GH YDFDQ vQ VWU LQ WDWH úL XQ LQGLFDWRU FKHLH SHQWUX
P VXUDUHD FRQFHQWU ULL HVWH VHJPHQWXO GH SLD GHULYDW GLQ
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capitalL]DUHD QXP UXO GH DQJDMD L FLIUD GH DIDFHUL VXQW JUHX GH
RE LQXW vQ FD]XO ILUPHORU PLFL &RPSDUkQG WRXU -operatorii din
$QJOLDúL68$VHFRQVWDW F vQ68$vQ -1994 primele 40 de
ILUPH GH WXULVP FRQWURODX GLQ WRDWH YDFDQ HOH YkQGXWH ÌQ
Anglia, gUDGXOGHFRQFHQWUDUHHUDúLPDLULGLFDWSULPHOHILUPHGH
WXULVP DX YkQGXW vQ úL vQ GLQ WRWDOXO GH
PLOLRDQHGHYDFDQ H
8QDOWH[HPSOXGHFRQFHQWUDUHvQWXULVPVXQWOLQLLOHDHULHQH0 VXUDUHDFRQFHQWU ULLVHJPHQWXOXLGHSLD se
IDFHSULQLQGLFDWRULFXPDUILYHQLWXULOHGLQYkQ] ULSURILWXOúLQXP UXOGHSDVDJHULVDXNLORPHWULSDVDJHU
SHQWUX HYDOXDUHD SURILWXOXL úL YHQLWXULORU GLQ YkQ] UL SH SLD D LQWHUQD LRQDO QX VXQW vQWRWGHDXQD UHOHYDQWH
La începutul anilor 90, primele 10 dintre cele mai mari linii aeriene, din punct de vedere al indicatorului
“Kilometri pasager”, au înregistrat pierderi. Deoarece nu sunt dispRQLELOHGDWHFRUHVSXQ] WRDUHSHQWUXWRXU-
RSHUDWRULSHQWUXLOXVWUDUHDFRQFHQWU ULLV-DXXWLOL]DWGDWHOHGHODPDULOHFRPSDQLLGLQ68$FDUHHIHFWXHD]
FRPLVLRDQH RIHULWH DJHQ LORU GH WXULVP FDUH YkQG YDFDQ H &RVWXULOH
VF ]XWH GH LQWUDUH QX QXPDL vQ FD]XO WRXU -operatorilor ca sector dar
úL SH VHJPHQWH VSHFLILFH DOH DFHVWXLD LQGLF R SRVLELO L]EXFQLUH D
QLYHOXOXL GRL 'HúL SHQWUX RSHUDWRULL GLQ DO GRLOHD QLYHO V -au
vQUHJLVWUDW FHOH PDL PDUL FUHúWHUL OD vQFHSXWXO DQLORU R SDUWH D
DFHVWRUD ILLQG FDSDELOL V RIHUH FOLHQ LORU SURGXVH OD FHUHUH SH OD
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JOREDOH GH YDFDQ H FkW úL vQ FD]XO SLH HORU VSHFLDOL]DWH GH YDFDQ H
6LWXD LD QX D IRVW DQWLFLSDW GHRDUHFH VH S UHD F VXQW ELQH SODVD L
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-
nivelul al treilea s-au confruntat cu un nivel ridicat de risc. Anumite companii sunt foarte expuse la risc,
deoarece vând pachete de SURGXVH VWDQGDUGL]DWH SH R SLD FDUH vQWU-R PDUH P VXU HVWH FRQWURODW GH
PDULOH FRPSDQLL LQWHJUDWH SH YHUWLFDO $FHVWH ILUPH RIHUWDQWH GH SURGXVH VWDQGDUGL]DWH HúXHD] FHO PDL
GH LQHDVWIHO
de renume din domeniu, a identificat trei mari constrângeri care ac LRQHD] DVXSUDFRQFHQWU ULL
Õ SULPD GDF FRPSHWL LD VH ED]HD] PDL PXOW SH FDOLWDWHD SURGXVXOXL GHFkW SH SUH WRXU -
RSHUDWRULLPLFLSRWIDFHID FRPSHWL LHL
Õ a treia, tour-RSHUDWRULL PDUL SRW IL LQVXILFLHQW GH DGDSWDELOL úL IOH[LELOL vQ D-úL PHQ LQH FDOLWDWHD
vis-à-YLVGHFOLHQ L
GH H[HPSOX D SXUWDW GLVFX LL FX OLQLLOH DHULHQH VFDQGLQDYH 6$6
SHQWUX DFKL]L LRQDUHD FHOXL PDL PDUH WRXU -operator, SAS Leisure
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FURD]LHU %ODFNZHOO
0RGXOXL GH VWDELOLUH D SUH XULORU FRPSHWLWLYH úL SURILWXO UHODWLY VF ]XW DUDW IDSWXO F WRXU -operatorii din
0DUHD%ULWDQLHúL DXGHVI úXUDWRSHUD LXQLOHvQLQWHUHVXOFRQVXPDWRULORU$FHVWUH]XOWDWDSHUVLVWDWvQWLPSúL
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GXFH OD SUH XUL PDL PDUL úL OD FUHúWHUHD SURILWDELOLW LL 2 H[SOLFD LH SRVLELO FDUDFWHULVWLFLOH RIHUWHL WUHEXLH
3DUDGLJPD 6&3 HVWH LQGLFDW SHQWUX D DQDOL]D FDUDFWHULVWLFLOH VWUXFWXULL SLH HL DOH FRPSRUWDPHQWXOXL úL
SHUIRUPDQ HORU ILUPHORU SHUPL kQG XWLOL]DUHD XQHL JDPH ODUJL GH YDULDELOH 'H DVHPHQHD 6&3 RIHU XQ
&ULWLFLOH DGXVH 6&3 VH UHIHU OD IDSWXO F VH SUHVXSXQH VWUXFWXUD
Critica SLH HL IL[DW vQ FDGUXO HFKLOLEUXOXL VWDWLF DO WHRULHL QHRFODVLFH
abordarea aceasta a fRVW XWLOL]DW vQ VFRSXO VWDELOLULL FRQGL LLORU GH
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SUH]HQWD SURFHVXO VFKLPE ULORU SH SLH H QX H[SOLF vQ VSHFLDO
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presupunerea unHL VWUXFWXUL D SLH HL GHWHUPLQDWH FDUH OD UkQGXO HL
GHWHUPLQ FRQGXFHUHDúLSHUIRUPDQ HOHILUPHL
&HUFHW ULOH PDL UHFHQWH FDUH vQFHDUF V LD vQ FDOFXO QDWXUD GLQDPLF úL LQFHUWLWXGLQLOH SLH HORU DX SXV
accent pe structura costurilor firmelor individuale, incluzându-OH SH DFHOHD DVRFLDWH GH DFKL]L LD GH
LHúLULORU
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VHFWRUXOXL FDUH LDX vQ FRQVLGHUDUH QDWXUD ORU GLQDPLF ÌQWU DGHY U -
H[SOLFD LLOHHFRQRPLFHDVXSUDVHFWRUXOXLWXULVWLFúLDVXSUDVWUDWHJLLORU
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OD vQFHSXWXO FDSLWROXOXL SRDWH RIHUL SURIXQ]LPH vQ RSHUD LXQLOH SH
vQVWUXFWXULOHSLH HLúLPRGXULOHYDULDWHGHDQDOL]HRIHULWHGHGLYHUVHOH
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$QDOL]HOH FRQYHQ LRQDOH DOH RIHUWHL úL VWUXFWXULL SLH HORU V -au
Teoria jocului GRYHGLW QHDGHFYDWH SHQWUX H[SOLFDUHD UHOD LLORU VWUDWHJLFH GLQWUH
FH vQ FH PDL GRPLQDQW GH FRQFXUHQ 7HRULD MRFXOXL SRDWH IL
DGDSWDW FRQGL LLORU FDUH H[LVW SH SLH HOH GRPLQDWH GH ROLJRSROXUL
utLOL]DW vQ H[DPLQDUHD PDL PXOWRU VWUDWHJLL FDUH VXQW IRORVLWH GH
VHFWRUXO GH WXULVP 6XQW PXOWH VLWXD LL vQ FDUH GHFL]LLOH VXQW
LQ FRQW GH FRPSRUWDPHQWXO FHORUODOWH ILUPH FkQG vúL GHFLG SURSULD
VWUDWHJLH ÌQWUHEDUHD FUXFLDO HVWH FkQG YD SO WL ILUPD vQ VLWXD LD vQ
UHIHULWRDUH OD VWDELOLUHD SUH XOXL DOHJHUHD úL GLIHUHQ LHUHD SURGXVHORU
SXEOLFLWDWHD LQYHVWL LLOH GHFDSLWDO IX]LXQL úL SUHOX ULúL VWDELOLUHD GH
ILUPHORU HVWH SRVLELO V VH vQ HOHDJ PRGXO GH RSHUDUH úL HYROX LH DO
UHVWULFWLYH SRW ILUHGXVH vQ VLWXD LL PDL FRPSOH[H FX DMXWRUXO DQDOL]HL
jocului.
ÌQ SOXV ID GH MRFXULOH FRRSHUDQWH úL QRQ -cooperante, este posibil
V VH DSOLFH MRFXULOHFXÄR VLQJXU WUDJHUH´ VDXFHOH ÄUHSHWLWLYH´ úL
Jocurile cooperante PDL PXOW FKLDU V VH IDF GLVWLQF LH vQWUH MRFXULOH VLPXOWDQH úL FHOH
úLQRQ-cooperante MXFDWH VHFYHQ LDOH ÌQ DQXPLWH FRQGL LL ILUPHOH FXQRVFkQG
LOHJDOLWDWHD FDUWHOXULORU GLQ XQHOH UL SRW DYHD LQL LDO R VWUDWHJLH
în turism
non-FRRSHUDQW úL XOWHULRU XQ FRPSRUWDPHQW FDUH V GXF OD
FRQVWUXLUHD XQRU FDUWHOXUL WDFLWH 'H H[HPSOX PHQ LQ SUH XUL
ULGLFDWH úWLLQG F úL ULYDOLL YRU IDFH OD IHO -RFXULOH FX ³R VLQJXU
WUDJHUH´ VH DSOLF vQ VLWXD LLOH vQ FDUH WRDWH GHFL]LLOH VXQW OXDWH R
QRX SURGXV VDX V VH SXQ EDULHUH OD LQWUDUH ,QYHUV MRFXULOH
GH D FkúWLJD DYDQWDMH SH WHUPHQ VFXUW 'H H[HPSOX VWUDWHJLLOH GH
GLIHUHQ LHUH D SUH XULORU úL SUR duselor se pot schimba frecvent,
DVWIHO F ILUPHOH ULYDOH VH DQJDMHD] SHULRGLF vQ MRFXUL QRQ -
FRPSHWLWLYH6XQWVLWXD LLvQWXULVPvQFDUHDúDVHúLvQWkPSO OLQLLOH
DHULHQH úL GH IHUU\ERDW úL WRXU RSHUDWRULL FDUH VH DQJDMD] vQ
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GLIHUHQ LHUHD SURGXVHORU ORU HVWH R vQFHUFDUH GH D úL H[WLQGH SLD D
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VDXGHDVHUYLXQQRXVHJPHQWGHFOLHQ L
6H IDFH R GLVWLQF LH vQWUH MRFXULOH VLPXOWDQH úL FHOH VHFYHQ LDOH
GHRDUHFH HOH UHSUH]LQW GLIHULWH VLWXD LL GH SLD FHHD FH LPSXQH
PRGLILF ULDOHVWUDWHJLLORUÌQDQXPLWHFD]XULGHH[HPSOXvQPRGHOXO
GXRSROXOXL OXL &RXUQRW WRDWH ILUPHOH LDX vQ DFHODúL WLPS GHFL]LL
VH DSOLF úL vQ FD]XO WRXU RSHUDWRULORU XQGH WLPSXO DUH R LPSRUWDQ
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VLPLODUH GLQ SDUWHD ULYDOLORU GDF FXPYD DFHVWRUD OL VH SDUH F -úL YRU
SLHUGHFRWDGHSLD
SXEOLFLWDWHD LQRYD LD úL EDULHUH OD LQWUDUH ÌQ SOXV HVWH SRVLELO V VH LQ FRQW GH FLUFXPVWDQ HOH vQ FDUH R
ILUP FKHLH SRDWH H[HUFLWD R VWUDWHJLH GRPLQDQW SRVLELO GLQ FDX]D XQRU DWULEXWH SDUWLFXODUH DOH DFHVWHLD
FXP DU IL QXPHOH GH PDUF RIHULQG R VWUDWHJLH RSWLP LQGHSHQGHQW GH FHD D ULYDOLORU 3HQW ru a ilustra
DSOLFDUHD WHRULHL MRFXOXL vQ WXULVP VH YRU OXD vQ GLVFX LH FD]XO SXEOLFLW LL DO GHFL]LLORU GH VWDELOLUH D
SUH XULORU úL FHO GH FRQVWUXLUH GH EDULHUH OD LQWUDUH FX FDUH V -ar putea confrunta tour-operatorii. Primul
HOHPHQW SUH]LQW MRFXO QRQ FRPSHWLWLY úL VLPXOWDQ DO LPSDFWXOXL SXEOLFLW
- LL DVXSUD GLPHQVLXQLL úL FRWHL GH
SLD DO GRLOHD DVXSUD VWDELOLULL SUH XOXL HVWH XQ H[HPSOX GH MRF QRQ FRRSHUDQW úL UHSHWLWLY DO WUHLOHD HVWH
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comportamentului cooperant.
DOWFHYD GHFkW ULYDOLL ORU $FHVW FRQFHSW GH ED] DO WHRULHL MRFXULORU HVWH L
lustrat de cazul tour–operatorilor,
FDUHGHFLGGDF úLFXPV IDF SXEOLFLWDWH6HSUHVXSXQHF SXEOLFLWDWHDHVWHRDFWLYLWDWHFRPSHWLWLY DWRXU -
RSHUDWRULORUGHDFDSWDRFRW FkWPDLPDUHGHSLD GDUúLLQIRUPDWLY )LJSUH]LQW RPDWULFHGH × 2
într-XQ MRFFXGRX ILUPH FDUHUHSUH]LQW XQ GXRSROIRUP D ROLJRSROXOXLúLFDUHSO WHúWH XQ tour-operator
XV IDF VDXQXSXEOLFLWDWH
Tour-RSHUDWRUXO ; YD IDFH SXEOLFLWDWH GHRDUHFH DFHDVW HVWH FHD PDL EXQ VWUDWHJLH SHQWUX HO 'DF < QX
face publLFLWDWH FkúWLJXO SHQWUX ; HVWH LDU GDF < IDFH SXEOLFLWDWH ; YD FkúWLJD ,GHQWLF SHQWUX <
FkúWLJXOHVWHUHVSHFWLYGDF DPELLIDFSXEOLFLWDWHúLGDF ;QXIDFH6HSRDWHYHGHDF GDF DPELLYRU
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GDU GDF < QX IDFH QLFL ; QX DU WUHEXL GHRDUHFH SODWD HVWH PXOW PDL PDUH DGDSWkQG DFHDVW VWUDWHJLH 'H
DFHHD ; WUHEXLH V JKLFHDVF FH YD IDFH < 'HRDUHFH < DUH DFHHDúL VWUDWHJLH GRPLQDQW FD înainte, va fi
HYLGHQWF YDIDFHUHFODP GHRDUHFHRULFHDUIDFH;HVWHFHDPDLEXQ DF LXQH'DF ;IDFHRSUHVXSXQHUH
VWDELO &kQG QX H[LVW R VWUDWHJLH GRPLQDQW SRDWH vQ FD]XO vQ FDUH SXEOLFLWDWHD DU H[WLQGH PDL PXOW SLD D
GHFkW FRWD GH SLD SHQWUX DQXPL L WRXU –RSHUDWRUL SUREOHPD FDUH DSDUH HVWH GDF VH SRDWH DWLQJH XQ
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anume:
Õ GHFL]LLOHvQILUP VXQWLGHQWLFHFXFHOHDOHLQGLYL]LORUGLQILUP
$FHVWHD DX vQ YHGHUH FRQFHSWHOH SVLKRORJLHL HFRQRPLFH FDUH DERUGHD] HPSLULF RUJDQL]D LD úL VH
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Õ FHUHUHDúLRIHUWDGHSURGXVHWXULVWLFH
Õ VWUXFWXUDILUPHLúLDSLH HL
Õ SROLWLFDLQVWLWX LLORUSXEOLFH
În cadrul modelului SCP se evDOXHD] úL JUDGXO GH FRQFHQWUDUH FD XQ LQGLFDWRU DO QLYHOXOXL GH
FRPSHWLWLYLWDWHSHSLD
ÌQWXULVPFRQFHQWUDUHDVHPDQLIHVW PDLDOHVvQ
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Õ MRFXULFXRVLQJXU WUDJHUH
Õ jocuri repetitive;
Õ jocuri simultane
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