Profil Reprezentant Comercial (denumire interna: ARC) – Transilvania

Varsta – 25-45 ani

Locatie – Alba x 1ARC, Mures x 1ARC
Studii – USAMV, Specializarea Agricultura, sau Horticultura, Protectia Plantelor;
* Pasionat de camp / agricultura/ cultura mare si munca in teren

Experienta
>>>> Vechime in vanzari si/sau agricultura de minim:
*** Senior – peste 5 ani
** Standard – peste 3 ani
*Junior – peste 1 an
Pentru Juniori este foarte important mindset-ul, sa isi doreasca sa se dezvolte si sa aiba un discurs
coerent;

Competentele postului
 Dorinta de dezvoltare a cunostintelor tehnice;
 Bune abilitati de comunicare si de relationare; -discurs coerent si limbaj clar
 Permis de conducere cat B;
 -Cunoastere buna a Microsoft Office (Word, Excel, Power Point)
 -atitudine pozitiva si dorinta de a contribui la dezvoltarea regiunii
 -stabilitate – disponibilitatea de a colabora pe termen lung
 -rezilienta – capacitatea de a folosi pozitiv refuzul fermierilor, de a nu renunta si de a demonta
argumentele nefondate prin argumente valide.
 De preferat: Cunostinte tehnice in agricultura, nivel mediu;

Responsabilitati:
 Realizarea planului de vanzare de inputuri si al achizitiei de cereale;
 Indeplinirea rolului de ambasador al relatiilor cu fermierii pe zona alocata;
 Gestionarea procesului de consultanta agricola si recomandarea solutiilor potrivite pentru fermier,
in colaborare cu echipa tehnica;
 Oferirea de asistenta pre si post vanzare fermierilor;
 Construirea unei relatii durabile si de incredere cu fermierul prin oferirea suportului necesar in
cresterea profitabilitatii de ambele parti.

Alte specificatii:
-sa cunoasca fermieri in cluster alocat
- negociere
–sa stie sa se faca placut in discutiile cu fermierul
What will you do?

Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE
customers and partners or assure a proper escalation to the first level technical support: price &
availability, product selection, product substitution, answer question on catalog or on-line
application, support on on-line self service tools;

• Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing
customer’s support needs;

• Order Management: enter, change, manage requests related to orders in cooperation with
country representatives;

• Provide support to the customers for commercial and logistic returns product;

• Provide support to the customers for solving the logistic and commercial complaints;

• Proactive information communication;

• Complete documentation and follow up on all commitments and customer details;

• Actively create/modify knowledge database;

• Collaborate with Marketing on new product launches

• Ongoing proactive research and learning about new products, technologies and applications;

• Participate in the interaction center’s continuous improvement process;

• Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.

• Acts as back-up for the colleagues who offer customer service support in the same language
when they are not in the office and/or for the colleagues who offer support in a different foreign
language in English when they are not available.

What qualifications will make you successful?

• Education: Associate’s Degree requested, Bachelor’s Degree preferred;

• Fluent in Croatian and English;

• Previous experience in customer support or sales is desirable;

• Working electrical knowledge an advantage.

• Ability to multi task (logging queries while speaking with customers);

• PC skills (Microsoft, Windows, ERPs);

• Basic aptitude for learning technical concepts essential;

• Excellent interpersonal, communications and time management skills;

• Ability to work on own initiative, but also as part of a team;

• Strong verbal and written communication skills are required;

• Flexible and having the ability to learn quickly;

• Previous CRM experience an advantage.