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Intranet
Un intranet este o reea din interiorul unei
organizaii care leag utilizatori multipli
prin intermediul tehnologiilor Internet.
intraneturile limiteaz teritoriul nelimitat
al Internetului, stabilind sectoare cu acces
controlat n care utilizatorii pot s
comunice i s interacioneze n mod liber.
Aceste reele au la baz World Wide Webul, permind utilizatorilor comunicarea
ntre platforme diferite n timp real.
Intranet (cont.)
Intraneturile sunt utile pentru organizaii care:
Utilizare Intranet:
Workforce productivity: Intranets can help employees to quickly find and view
information and applications relevant to their roles and responsibilities. Via a simple-to-use
web browser interface, users can access data held in any database the organization wants
to make available, anytime and - subject to security provisions - from anywhere, increasing
employees' ability to perform their jobs faster, more accurately, and with confidence that
they have the right information.
Time: With intranets, organizations can make more information available to employees on
a "pull" basis (ie: employees can link to relevant information at a time which suits them)
rather than being deluged indiscriminately by emails.
Communication: Intranets can serve as powerful tools for communication within an
organization, vertically and horizontally.
Web publishing allows 'cumbersome' corporate knowledge to be maintained and easily
accessed throughout the company using hypermedia and Web technologies. Examples
include: employee manuals, benefits documents, company policies, business standards,
newsfeeds, and even training, can be accessed using common Internet standards (Acrobat
files, Flash files, CGI applications). Because each business unit can update the online copy
of a document, the most recent version is always available to employees using the
intranet.
Business operations and management: Intranets are also being used as a platform for
developing and deploying applications to support business operations and decisions across
the internetworked enterprise.
Dezavantaje
Publication of information must be
controlled to ensure only correct and
appropriate information is provided in
the intranet poate fi combinat cu solutii
de workflow pentru rezolvarea
problemei.
Appropriate security permissions must
be in place to ensure there are no
concerns over who accesses the intranet
or abuse of the intranet by users.
Exemple
KPMG moved all of its information assets to an intranet
called KWorld.
The success of Cisco Systems has been largely attributed
to its innovative corporate intranet
Ford Motor Co has more than 175,000 employees in 950
locations worldwide, each of whom had access to the
companys intranet, called Myford.com. The intranet gave
employees information about benefits, demographics, salary
history, general company news and human resources forms.
ShoreBank's branch, affiliate, and consulting service
employees around the world communicate and collaborate
using SIREN. SIREN is an intranet, extranet, and
knowledge management solution implemented in 2006
using Intranet DASHBOARD.
The Australian National University uses an Intranet called
Claromentis to maintain one of its external sites.
Link-uri utile
http://www.intranetjournal.com
http://www.intranetblog.com
http://www.steptwo.com.au/columntwo/
http://www.eaber.org
http://b-r-ent.com
http://www.sorce.biz/whitepaperindex.a
sp
http://www.s-development.net/blogs/
http://www.intranetmaturity.com/
http://www.theworkplaceblog.com/
Extranet
este un site Web cu acces controlat, n care o parte din vizitatori
provin din afara organizaiei
Exemple:
extraneturile de vnzri permit organizaiilor s publice coninut
special pentru clienii importani sau pentru cei care prospecteaz
piaa.
extraneturi B2B sau de comer electronic n care sunt desfurate
magazine virtuale pentru partenerii de afaceri calificai, n
vederea selectrii produselor/achiziiei.
extraneturile pentru managementul proiectelor sau extraneturile
colaborative permit schimbul de documente, planificri i bunuri
electronice asociate unui anumit proiect sau unui partener.
In 2003 in the United Kingdom, several of the leading vendors
formed the Network of Construction Collaboration Technology
Providers, or NCCTP, to promote the technologies and to establish
data exchange standards between the different systems
Avantaje
Extranets can improve organization productivity by
automating processes that were previously done manually
(e.g.: reordering of inventory from suppliers). Automation
can also reduce the margin of error of these processes.
Extranets allow organization or project information to be
viewed at times convenient for business partners,
customers, employees, suppliers and other stake-holders.
This cuts down on meeting times and is an advantage
when doing business with partners in different time zones.
Information on an extranet can be updated, edited and
changed instantly. All authorised users therefore have
immediate access to the most up-to-date information.
Extranets can improve relationships with key customers,
providing them with accurate and updated information
Dezavantaje
Extranets can be expensive to implement and
maintain within an organisation (e.g.: hardware,
software, employee training costs) if hosted
internally instead of via an Application Service
Provider;
Security of extranets can be a big concern when
dealing with valuable information. System access
needs to be carefully controlled to avoid sensitive
information falling into the wrong hands.
Extranets can reduce personal contact (face-to-face
meetings) with customers and business partners.
This could cause a lack of connections made
between people and a company, which hurts the
business when it comes to loyalty of its business
partners and customers.
Portal
Definitie: Portals are single point of access to information
which is:
from various logically linked internet based applications and
is of interest to various type of users
Avantajele portalurilor
advantages of using portals:
intelligent integration and access to
enterprise content, applications and
processes
improved communication and collaboration
among customers, partners, and employees
unified, real-time access to information held
in disparate systems
personalized user interactions
rapid, easy modification and maintenance of
the website presentation
Tipuri de portaluri
Tipuri de portaluri
Tipuri de portaluri
International portals (Yahoo!)
Regional portals [(MswPower.Com),China (Sina.com), Italy (
Webplace.it)]
local information such as weather forecasts, street maps and
local business information
Government portals:
USA.gov,
DisabilityInfo.gov
Directgov (UK) pentru cetateni
businesslink.gov.uk (UK) pentru persoane juridice
Corporate/Enterprise portals
Hosted web portals
corporate portals gained popularity a number of companies
began offering them as a hosted service
Hyperoffice.com, OFFICEHQ.com
Entertainment Portals: Often all members of an entertainment portal are responsible for its
content and direct the type of entertainment that is available to visitors to the site. An
example of one such portal is the South African Music and Entertainment portal Overtone.
These can be an essential part of community based networking and collaboration
Environmental Portals: In recent years, many Environmental Portals have been developed in
order to raise awareness about Environmental Indicators. Such an Example is the EUSOILS
Investment Portals: These are an excellent resource when researching global and industry
specific markets
B2B and B2C Portals: B2B or Business to Business Portals have become a very important
resource for Global business. They provide buyer and seller details for different commodities
and products and help in connecting businesses across the globe. A B2B portal that
specializes in a single industry is called a Vertical B2B Portal or a Vortal. B2C or Business to
Consumer portals are used to directly sell products to consumers
Mini Portals: Some localized portals are based on local interests, and edited and maintained
by individuals. While they do not provide the same levels of services as major portals, they
are a good place for collaboration of ideas, for commonly interested people
Voice Portals: In addition to standard web sites accessed through web browsers, people can
also access "voice sites" through "voice browsers". Destinations accessed in this way by
standard telephones are often called Voice Portals.
Enterprise portal
Definitie:
Enterprise Information Portals are one of the
most popular ways in which enterprises can
allow their employees and customers to
search and access corporate information.
It is a single gateway for users, such as
employees, customers and companys
partners to log into and retrieve corporate
information, company history and other
services or resources
is a web portal for use within an organization.
Arhitectura EIP - 2
Content and document management services that support the full life cycle of content and
document creation and provide mechanisms for authoring, approval, version control and scheduled
publishing. Some portal solutions providers aim to remove the need for a third-party
content management system .
Collaboration portal members can communicate synchronously (through chat or messaging) or
asynchronously through threaded discussion and email digests (forums) and blogs.
Search & Navigation Content is meant to be read, so on the usage side of the equation, being
able to find and retrieve targeted content is the essential task. As more content is added to
repositories, the more valuable those repositories become. Unfortunately, retrieving useful
information becomes more difficult as the volume of information grows unless effective search and
navigation methods are employed.
Personalization the ability for portal members to subscribe to specific types of content and
services. Users can customize the look and feel of their environment.Customers who are using EIPs
can edit and design their own web sites which are full of their own personality and own style; they
can also choose the specific content and services they prefer. Like My Yahoo. MSN.
Entitlement /Securitate the ability for portal administrators to limit specific types of content and
services users have access to. For example, a company's proprietary information can be entitled for
only company employee access.
Integration the connection of functions and data from multiple systems into new components/
portlets.
Single sign-on (SSO) many enterprise portals provide single sign-on capabilities between their
users and various other systems. This requires a user to authenticate only once. Access control lists
manage the mapping between portal content and services over the portal user base.
Avantaje EIP
Centralization: EIPs provide a centralised system that may
contain a wide range of a companys corporate information
and access to online applications. This centralised
information system enables customers or employees to
easily access information such as reports, application forms
or policy documents. Furthermore, it is easy for the
individuals within the company to update or edit content.
Increase productivity and profit: information and time is
money. A Centralied and well organized information system
provided by EIP can help employees get quick response and
information that increase employees productivity. In
addition, it can offer customers easy access to resources
that may increase the companys sources of customers.
Provide security area: EIP has one significant feature
which is providing a security area that for team or a specific
partner to access, which means only authorised users can
access restriction information.
Dezavantaje EIP
High cost: To maintain several Web and portal sites for employees,
customers and partners is an expensive process, companies can spend a
huge amount of money on an EIP system in the hope that it will provide a
stable portal for them.
Conflict: To keep the current infrastructures or introduce more advanced
system? Many businesses required a single, integrated Web environment
to cover all the information and applications that is easy for employees,
partners and customers to view and find information. However, no
company would like to spend huge cost on replacing their existing
infrastructures.
outmoded platform: Many companies used to have an outmoded
development platform. Also they pay unequal attention on their
information system. Especially for external, customers or employees can
not find enough information or applications that they wanted. Therefore,
the company may lose lots of chances to attract potential customers.
Ignoring Importance of Information Systems: An information
repository is one of the basic requirements for a company to keep
providing information to employees, partners or customers which they
wish to view as web pages over their intranet. In contrast, a portal that
does not contain all pertinent information resources can decrease a
companys market share and competitive advantage.
Exemplu de Digital
Dashboard
http://www.businessweek.com/magazine/content/06_07/b3971083.
htm
A "dashboard" pulls up everything the CEO needs to run the show
Personalizarea
Reviste
Adresa
Publicitate cu target in functie de aria demografica sau interese
Personalizarea de masa
Rule-based personalization
Rezultatul combinarii profilului utilizatorului (locatie
geografica, tip de dispozitiv, mecanism de acces, grupuri,
interesem preferinte) cu profilul continutului ( atribute
descriere, metadate structurale si administrative, variind
in functie de continut), totul bazat pe regului logice care
refelcta anumite criterii de relevanta, determinind in
acest fel calitatea experientei de personalizare.
Profilul utilizatorului este utilizat pentru a obtine
continutul potrivit in functie de context, controlul
personalizarii fiind dat atit utilizatorului cit si sistemului.
Este importanta pentru a expune continutul relevant /
news about new articles, links or events, matching the
user's interest or role, instead of waiting for the user to
accidentally find it.
Pentru a fi utilie, regulile si atributele utilizatorului trebuie
sa fie modificate, pentru a reflecta nevoile utilizatorului.
Behavior-based
personalization
Personalizarea in functie de comportamentul
utilizatorului in sistem / cumparaturi, termeni cautai,
click-uri (Chia, 2002)
Sistemul creaza in mod dinamic un model al
utilizatorului, pe baza profilului utilizatorului; combina
si comportamentele altor utilizatori din sistem.
Modelul este utilizat pentru a
filtra,
recomanda si
obtine informatii si servicii pentru utilizator.
Exemplu: Amazon.com
Controlul personalizarii este detinut de sistem
calitatea personalizarii este data de proportia
interectiunii utilizatorului cu sistemul
Caracteristicile tipurilor de
personalizare
http://informationr.net/ir/9-3/paper181.html
http://www.clickz.com/showPage.html?page=910251
Content Management
Set de procese si tehnologii care suporta cilcul de viata
al informatiei digitale (continut, continut digital)
Continutul digital poate lua urmatoarele forme:
Text / documente
Fisiere multimedia / audio, video
Orice alt tip de fisier care are un ciclu de viata si necesita
gestionare
creare,
actualizare,
publicare,
traducere,
Arhivare
pensionare/retragere
CM proces colaborativ
Document Management
Systems
Aplicatie utilizata pentru urmarirea si
stocarea documentelor electronice/
imagini ale documentelor
Enterprise Content
Management
Oricare din strategiile si tehnologiile utilizate
pentru gestionarea capturii, stocarii, securitatii,
controlul reviziei, regasirii, distribuirii, pastrarii si
distrugerii documentelor la nivel de organizatie
Gestioneaza continut structurat si nestructurat
Recent trends in business and government
indicate that ECM is becoming a core investment
for organizations of all sizes, more immediately
tied to organizational goals than in the past:
increasingly more central to what an enterprise
does, and how it accomplishes its mission (AIIM
Industry Watch: State of the ECM Industry, "The ECM Association Moving from Why? To
How?: The Maturing of ECM Users". AIIM Association for Information and Image
Management international, Silver Springs, 2006.
Componentele traditionale
Document Management
Colaborare/ groupware
Web Content Management
Records Management
Workflow / Business Process
Management - http://en.wikipedia.org/wiki/Workflow
JOOMLA
Xamp (apache, php, mysql)
joomla