Formule de nceput

Dup cum v-am informat la telefon

Avem plcerea s v informm c

Ca rspuns la cererea dumneavoastr, v
trimitem

Ca urmare a conversaiei noastre telefonice din
data v confirm c

Ai putea s-mi trimitei, v rog

Vei gsi n ataament

Dorim s v informm c firma noastr v
ofer de acum nainte

Formule de ncheiere

Pentru orice informaie suplimentar v stm la
dispoziie n ateptarea unui rspuns
favorabil

Nu ezitai s ne cerei orice informaie
suplimentar

V mulumim pentru cooperarea/ ncrederea
dumneavoastr

Spernd c rspunsul dumneavoastr va fi
favorabil


Model e-mail pentru abordarea iniial a
clientului

Stimate domnule/ Stimat doamn

Compania X este unul dintre liderii pieei de
profil din Romnia. Este un promotor al
parteneriatelor pe termen lung, care plaseaz
individul pe primul plan pentru a crea
comuniti responsabile, prospere i sigure.

Beginning formulas

As I informed you on the phone ...

We are pleased to inform you that ...

In response to your request, we send ...


Following our telephone conversation from
__/__/____ ...we confirm that ...

Could you please send me ...

You will find in attachment ...

We wish to inform you that our company
offers to come ...

Closing Formulas

For further information please contact us ...
Awaiting a favorable response ...

Do not hesitate to ask for any additional
information ...

Thank you for your cooperation / your
confidence ...

Hoping that your response will be favorable ...




Model initial approach email client


Dear Sir / Madam ...

Company X is one of the market leaders in
Romania. It is a driver of long-term
partnerships, which places the individual at the
forefront to create communities responsible,
prosperous and secure.

i pentru c suntei un profesionist n domeniul
, iar noi oferim clienilor notri rspunsuri i
soluii concrete i adaptate preocuprilor lor,
v putem oferi produse pentru diferitele nevoi
ale dumneavoastra.

Sau

Am vzut de curnd pe site-ul dumneavoastr
Am rsfoit catalogul dumneavoastr de
prezentare

Am vzut n catalogul X c firma
dumneavoastr are ca profil de activitate i
deinei cldiri, utilaje etc . Pentru c ne
dorim s oferim clienilor notri rspunsuri i
soluii concrete i adaptate preocuprilor lor,
v putem oferi produse pentru diferitele nevoi
ale dumneavoastra.

Pentru orice informaie suplimentar nu ezitai
s ne contactai.


Cu stim,


Model e-mail de ntiinare
indisponibilitate produs

Stimate domnule/ Stimat doamn

V informm c n acest moment nu avem
disponibil in stoc produsul solicitat/comandat
de catre dumneavoastra.

Dar v putem oferi .

In situatia in care produsul dorit de
dumneavoastra va fi disponibil va vom anunta.

Nu ezitai s ne contactai pentru orice
informaie suplimentar care ar putea modifica
datele comenzii sau pentru alte produse oferite
de compania noastr.

And because you are a professional ... and we
offer our clients answers and concrete solutions
adapted to their concerns, we can provide
products for your various needs.


or

I recently saw your website ... I browsed your
catalog presentation ...


I saw in the catalog X that your company has
the activities ... and own buildings, machinery,
etc. .... Because we want to offer our customers
concrete answers and solutions tailored to their
concerns, we can provide products for your
various needs.


For further information do not hesitate to
contact us.


Sincerely,
......

Model e-mail notification product
unavailability

Dear Sir / Madam ...

Please note that at this time we do not have in
stock the product requested / ordered by you.


But we can offer you ....

In case your desired product will be available
we will let you know.

Do not hesitate to contact us for any additional
information that would alter the order data or
other products offered by our company.


Cu stim,

...


Model email pentru confirmare
comanda

Stimate domnule/Stimat doamn

Ca urmare a comenzii din data de , v
confirmam disponibilitatea produselor dorite.

Ateptm confirmarea dumneavoastr n
vederea finalizarii comenzii si expedierea
produselor la adresa furnizata.

V rugm s ne contactai pentru orice
informaie suplimentar.

Cu stim,

...

Model e-mail ziua clientului

Stimate domnule/ Stimat doamn

De ziua dumneavoastr, v urm muli ani
fericii, cu sntate i mpliniri alturi de cei
dragi!

Cu stim,

...


Model e-mail pentru oferta speciala

Stimate domnule/ Stimat doamn

Deoarece ne suntei client de (aici se
precizeaz durata) i pentru c apreciem cu
adevrat aceast colaborare, dorim s marcm
momentul cu o ofert special pentru
dumneavoastr.
Sincerely,

...


Model order confirmation email


Dear Sir / Madam ...

Following the order dated ..., we confirm the
availability of the desired products.

We are waiting for your confirmation in order
to complete and deliver the products to the
address provided.

Please contact us for any additional
information.

Sincerely,

...

Model e-mail client birthday

Dear Sir / Madam ...

For your birthday, we wish you many happy
years with health and fulfillment with your
loved ones!

Sincerely,

...


Model e-mail for special offer

Dear Sir / Madam ...

As you are our client for ... (here specified
duration) and because we truly appreciate this
collaboration, we want to mark the moment
with a special offer for you.


... (aici se dau detalii despre oferta facut).

Nu ezitati s ne contactai pentru orice
informaie suplimentar.

Cu stim,

...


Model e-mail confirmare primire
documente/informatii suplimentare

Stimate domnule/ Stimat doamn

V informm c am intrat n posesia
documentelor/informatiilor trimise de
dumneavoastr (aici le enumerai). V
mulumim!

Cu stim,

...

Model e-mail de mulumire (dup ce s-a
ncheiat polia)

Stimate domnule/ Stimat doamn

V mulumim pentru interesul fa de
societatea noastr i a faptului c ai ales s
devenii clientul nostru.

n perioada urmtoare, v vom ine la curent cu
detalii privind cererea dumneavoastr, precum
i cu nouti sau oferte. V vom fi alturi
oferindu-v tot suportul necesar.

Nu ezitai s ne contactai pentru orice
informaie suplimentar.


Cu stim,



... (Here give details about the offer made).

Do not hesitate to contact us for any further
information.

Sincerely,

...


Model e-mail confirming receipt of documents
/ information

Dear Sir / Madam ...

Please note that we have obtained the
documents / information submitted by you ...
(here we listed). Thank you!

Sincerely,

...


Model e-mail of thanks (after the policy ended)


Dear Sir / Madam ...

Thank you for your interest in our company
and the fact that you chose to become our
customer.

In the next period, we will keep you updated
with details of your request as well as news
and offers. We will be providing you with all
the necessary support.

Do not hesitate to contact us for any further
information.


Sincerely,


Model e-mail trimitere nouti/ campanii/
reduceri

Stimate domnule/ Stimat doamn

ncercm n permanen s fim alturi de
clienii notri prin oferte speciale i
mbuntirea permanent a serviciilor.

De aceea, suntem ncntai s v aducem la
cunotin c ncepnd cu data (aici se dau
detalii despre campanie, produs, ofert)

Oferta este limitat, fiind valabil pn n data
de .

Pentru orice informaie suplimentar nu ezitai
s ne contactai.


Cu stim,

...

Sau

Stimate domnule/ Stimat doamn

Suntem ncntai s v aducem la cunotin
ultimele nouti n legtur cu produsul/
campania X (aici se dau detalii despre
campanie, produs, ofert)

Sperm c informaia transmis s v
strneasc interesul, iar dac vei dori s
profitai de ofertele speciale disponibile numai
pentru o perioad limitat de timp, va rugam sa
ne contactati

Pentru orice informaie suplimentar v stm la
dispoziie.


Cu stim,


Model e-mailed news / campaigns / discounts


Dear Sir / Madam ...

We always try to be there for our customers
through special offers and continuous
improvement of services.

Therefore, we are pleased to note that starting
on ...... (here give details about the campaign,
product, offer)

The offer is limited and valid to date ....


For further information do not hesitate to
contact us.


Sincerely,

...

or

Dear Sir / Madam ...

We are pleased to let you know the latest news
related to the product / campaign X (here give
details about the campaign, product, offer)


We hope that the information transmitted to
you come to your interest, and if you want to
take advantage of special offers only available
for a limited time please contact us.


For further information please contact us.


Sincerely,



Model e-mail pentru trimiterea ofertei

Stimate domnule/ Stimat doamn

Ataat v transmit oferta noastr de produse ca
urmare a solicitrii dumneavoastr.

V rugm s studiai oferta, iar pentru detalii
suplimentare v stm la dispoziie.

n sperana c am rspuns nevoilor
dumneavoastr/ unei viitoare colaborri, v
dorim o zi placut.


Cu stim,


Model email disponibilitate produs

Stimate domnule/ Stimat doamn

Va informam ca produsul comandat de
dumneavoastra este acum disponibil in stoc.

Pentru confirmarea comenzii si livrarea
produselor, va rugam sa ne transmiteti un
email de confirmare.

Pentru informatii suplimentare, va rugam sa ne
contactati.

Cu stima,

Model e-mail address to send offer

Dear Sir / Madam ...

Attached we send you our product offer as a
result of your request.

Please study the offer and for further details
please contact us.

In the hope that we have answered to your
needs / further cooperation, we wish you a
pleasant day.


Sincerely,


Model product availability email

Dear Sir / Madam.

Please be informed that the product you have
ordered is now available on stock.

For order confirmation and product delivery
please send us a confirmation email.

For further information please contact us.

Sincerely,