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BIBLIOGRAFIE

MANAGEMENT N COMER, TURISM I SERVICII

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46. *** http://www.allbusiness.com
47. *** http://www.customerservicemanager.com
48. *** http://www.greatbrook.com/service_management_bibliogra.htm
49. *** http://www.greatbrook.com/clients.htm
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51. ***The Times 100 case studies, http://www.thetimes100.co.uk/

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