Analiza Satisfactiei Consumatorilor

1.
n ultimii 3 ani vai adresat cu vreo

problema/ntrebare la
filialele RED NordVest sau dispecerat? 1.1 Care a fost motivul adresrii?
DA
1
2
3
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12
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14
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20
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23
24
25
26
27
1.2 Apreciai rapiditatea/am

care va deservit pers
Foarte
multumit
NU
1
1
au ars automatele
1
1
1
1
schimbarea bransamentului
1
1
1
1
1
1
1
1
schimbare automate
achitarea facturii
1
1
1
1
1
1
1
1
1
1
1
1
1
28
29
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31
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56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
lipsa energie electrica

1
1
1
1
defectare contor
1
1
1
1
schimbare automate
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
deconectare energie electrica

1
1
1
1
1
1
tensiune joasa
1
1
1
1
1
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
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96
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102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
contor defect
1
1
1
1
schimbare pilon
1
1
1
1
1
1
1
1
1
1
contor defect
deconectari de scurta durata frecvente din care ca
1
1
1
1
1
1
tensiune ridicata arde tehnica

inchiderea contului la contorul monofazat
1
tensiune joasa
1
1

1
1
1
1

1
1
1
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
1
1
1
1
1
1
1
schimbare contor
1
1
1
1
tensiune joasa
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
deconectarea automatului
1
1
1
1
1
1
1
1
1
1
1
1

schimbare contor
schimbare contor
schimbare automate
1
1
1
1
1
1
1
1
1
1
1
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
1
1
1
tensiune joasa
1
1
1
1
1
1
1
1
1
1

1
1
1
1
1
frina contorul
a ars blocul
1
1
1
1
1
1
1
1

perfectarea contractului
1
1
1
1
1
defectare contor
1
defectare contor
1
1
1
1
1
1
1
1
1
1
1
1
schimbare contor
1
1
1
1
contor defect
schimbare automate
1
1
1
1
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
contor defect
1
1
1
1
1
1
tensiune joasa
1
1
1
1
1
1
1
schimbare contor
1
sudau pe linie
1
1
1
1
factura a fost achitata de alta persoana

1
1
1
1
schimbare contor
1
1
1
1
1
1

tensiune joasa
tensiune joasa
1
1
tensiune joasa
1
1
variatii de tensiune
1
1
1
1
1
1
1
1
1
1
1
contor defect
lipsa tensiune
oars intrare aufost plou
lipsa tensiune
1
1
1
1
sa stins lumina de jumatate de zi

schimbare contor
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
1
1
1
1
1
1
1
schimbare contor
lipsa tensiune
schimbare contor
1
1
1
1
1
1
1
1
lipsa tensiune
1
1
lipsa tensiune
1
1
lipsa tensiune
1
1
lipsa tensiune
1
1
1
1
1
1
lipsa tensiune
lipsa tensiune
lipsa tensiune
1
1
1
1
1
1
1
1
1
1
1
1
1
1
lipsa tensiune
lipsa tensiune
1
1
1
lipsa tensiune
1
1
1
1
1
a ars automat
lipsa tensiune
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
1
1
1
1
1
nam avut lumina

nu lucra automat
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
nu lucra automat
1
1
cablu deteriorat
1
1
1
1
1
lipsa tensiune
1
tensiune joasa
1
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
1
1
1
tensiune joasa
1
1
1
1
1
lipsa tensiune
lipsea tenseunii
1
tensiune joasa
1
1
1
1
1
lipsa tensiune
lipsa tensiune
1
1
1
1
sa rupt copac
1
1
1
tensiune joasa
1
1
multe cilovate sa pus controlor

1
1
automate
1
1
1
tensiune joasa
1
1
tensiune joasa
1
1
1
1
1
1
1
1
1
lipsa tensiune
1
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
1
1
1
tensiune joasa
automate
1
1
1
1
1
1
pentru a afla suma de oplata

acoxdarea unui informatii
pentru a afla suma de plata
pentru a afla suma de plata
1
1
1
1
confirmarea datelor de pe control

verificare datelor de pe control
lipsa tensiune
1
1
1
lipsa tensiune
lipsa tensiune
1
1
1
consumul de kw
verificare datelor de pe control
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
cablu deteriorat
cablu deteriorat
cablu deteriorat
lipsa tensiune
cablu deteriorat
a esit din functia
a esit din functia
a esit din functia
a esit din functia
cablu deteriorat
lipsa tensiune
1
1
1
1
1
1
1
cablu deteriorat
cablu deteriorat
cablu deteriorat
1
1
1
1
cablu deteriorat
intrerupatoxul
intrerupatoxul
intrerupatoxul
intrerupatoxul
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
1
1
1
1
1
1
cablu deteriorat
cablu deteriorat
lipsa tensiune
lipsa tensiune
lipsa tensiune
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
contacte slabe
contacte slabe
1
1
contacte slabe
1
1
1
1
contacte slabe
contacte slabe
contacte slabe
1
1
1
1
1
cablu deteriorat
1
1
1
1
1
1
1
contacte slabe
contacte slabe
contacte slabe
1
1
1
1
1
1
1
1
1
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
1
1
1
1
1
1
1
1
1
cablu
cablu
cablu
cablu
deteriorat
deteriorat
deteriorat
deteriorat
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
contacte slabe
cablu deteriorat
contacte slabe
cablu deteriorat
contacte slabe
contacte slabe
contacte slabe
cablu deteriorat
cablu deteriorat
cablu deteriorat
cablu deteriorat
cablu deteriorat
cablu deteriorat
1
contacte slabe
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
contacte
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
slabe
1
1
1
1
1
1
1
1
lipsa tensiune
lipsa tensiune
lipsa tensiune
1
1
1
1
contacte slabe
automat nu se conecta
contacte slabe
1
1
1
1
1
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
1
1
1
lipsa tensiune
1
1
lipsa tensiune
1
nu lucra automat
1
1
1
1
1
1
1
1
1
cablu deteriorat
a esit din functia intrerupatoxul
1
1
contor defect
1
1
1
1
1
1
schimbarea contorului
1
1
1
1
1
automate defecte
tensiune slaba pe linie
1
1
lipsa curent electric

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
1
1
1
1
1

1
1

1
1

1
1
1
1
1
1
1
1
Contorul nu functiona
1
1
1
1
1
Deconectari repetate a energ electr

1
1
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
1
1
mi-au taiat lumina cu toate ca platisem

1
1
1
1
a ars firul la stilp

Indicatii contor gresite
Plata servicii
1
1
1
1
1
1
1
1
1
1
1
1
1
1
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
1
1
1
1
1
1
tensiune joasa
tensiune joasa
1
1
1
1
1
1
1
1
1
1
1
ruperea cablului de la retea
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
conectare energie electr

1
1
1
1
1
1
1
1
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
perfectarea actelor
1
1
1
1
1
1
deconectare pentru neplata
1
1
1
1
1
caderi de tensiune
a ars automatul
a ars cablul dupa contor
lipsa facturei
contor defect
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
schimbare pilon
1
lipsa energie electr

1
1
1
1
1
1
1
1
1
1
1
in legatura cu automatul
1
1
1
1
1
1
1
1
1
1
1
1
tensiune joasa
1
1
1
1
1
1
1
schimbare contor
1
1
1
sudau pe linie
schimbare automate
1
1
1
1
1
1
1
1
1
1
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
1
1
1
schimbare contor
1
1
1
1
tensiune joasa
1
1
1
1
1
1
1
1
1
1
1
1
1
1
deconectare en aelectrica
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
verificarea functionarii contorului

1
1
1
1
1
1
1
1
1
1
1
1
1
886
887
1
1
888
889
890
891
892
893
894
895
896
897
898
1
1
1
1
1
1
1
1
1
1
1
contor defect
1
1
899
900
901
902
903
904
905
906
907
908
909
910
911
912
913
914
915
916
917
918
919
920
921
922
schimbarea bransamentului, cutiei si

contorului
923
924
1
1
mi-au taiat lumina

tensiune slaba
925
926
927
928
1
1
deconectarea curentului electric la

introducerea in priza a cuptorului
tensiune slaba
1
1
1
1
1
Plata servicii
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
929
930
931
932
933
934
935
1
1
a luat foc cablul de linga casa
1
1
Plata servicii
Schimbare automate
936
937
938
939
940
941
942
943
944
945
946
947
948
949
950
1
1
1
1
1
1
1
1
Deconectarea neanuntata a luminii
1
1
1
Scurtcircuit
1
1
1
1
Furtul energiei electrice de vecini

Am dat dictat datele contorului
1
1
951
952
953
954
955
956
957
958
959
960
961
962
963
964
965
966
967
968
969
970
971
972
973

1
1
mi-au taiat lumina cu toate ca platisem

1
1
1
1
a ars firul la stilp

Defectul contorului
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
974
975
976
977
978
979
980
981
982
983
984
985
986
987
988
989
990
991
992
993
994
995
996
997
998
999
1000
1001
1002
1003
1004
1005
1006
1007
1008
1009
1010
1011
1012
1013
1014
1015
1016
1017
1018
1019
1
1
1
1
1
1
Deconectarea contorului automat

1
1
1
1
1

Calitatea energiei electrice
1
1
1
1
din cauza ramurilor a fost rupta linia

stingerea deasa a luminii electrice
se uneau 2 fire si se stingea lumina
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

1
1
1
1
1
1
1
1
1
1
1
1
1
sticla contor
1
1
1
1
1
1
1
1020
1021
1022
1023
1024
1025
1026
1027
1028
1029
1030
1031
1032
1033
1034
1035
1036
1037
1038
1039
1040
1041
1042
1043
1044
1045
1046
1047
1048
1049
1050
1051
1052
1053
1054
1055
1056
1057
1058
1059
1060
1061
1062
1063
1064
1065
1066
1067
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
lipsa
lipsa
lipsa
lipsa
curent
curent
curent
curent
electric
electric
electric
electric
1
1
1
1
1
1
1
1
1
1
1
1
de a adauga un transformator la N168

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1068
1069
1070
1071
1072
1073
1074
1075
1076
1077
1078
1079
1080
1081
1082
1083
1084
1085
1086
1087
1088
1089
1090
1091
1092
1093
1094
1095
1096
1097
1098
1099
1100
1101
1102
1103
1104
1105
1106
1107
1108
1109
1110
1111
1112
1113
1114
1115
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
contor defect
1
1
1
1
1
1
1
1
probleme cu contorul
diferite motive
contor defect
schimbare contor
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1116
1117
1118
1119
1120
1121
1122
1123
1124
1125
1126
1127
1128
1129
1130
1131
1132
1133
1134
1135
1136
1137
1138
1139
1140
1141
1142
1143
1144
1145
1146
1147
1148
1149
1150
1151
1152
1153
1154
1155
1156
1157
1158
1159
1160
1161
1162
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

1

1
1

1
1
1
1
1

contor defect
1
1
1
1

contor defect
1
1163
1164
1165
1166
1167
1168
1169
1170
1171
1172
1173
1174
1175
1176
1177
1178
1179
1180
1181
1182
1183
1184
1185
1186
1187
1188
1189
1190
1191
1192
1193
1194
1195
1196
1197
1198
1199
1200
1201
1202
1203
1204
1205
1206
1207
1208
1209
1210
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1 voltaj slab 150-160
1
1
voltaj slab 150-160
1
1
1
1
contor defect
1
1
1
1
1
1211
1212
1213
1214
1215
1216
1217
1218
1219
1220
1221
1222
1223
1224
1225
1226
1227
1228
1229
1230
1231
1232
1233
1234
1235
1236
1237
1238
1239
1240
1241
1242
1243
1244
1245
1246
1247
1248
1249
1250
1251
1252
1253
1254
1255
1256
1257
1258
1
1
1
1
1
1
1
1

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
deconectat lumina
1
1
1
1
1
1

1
1
1
1
1
1
1
1
1
1
1

1
1
contor defect
1
1
1
1259
1260
1261
1262
1263
1264
1265
1266
1267
1268
1269
1270
1271
1272
1273
1274
1275
1276
1277
1278
1279
1280
1281
1282
1283
1284
1285
1286
1287
1288
1289
1290
1291
1292
1293
1294
1295
1296
1297
1298
1299
1300
1301
1302
1303
1304
1305
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
deconectare energ electr
1
1
1
1
1
1
1
1
1
1

1
1
1
1
1
1
1
1
lipsa curent electric din cauza ca statia

e veche
lipsa curent electri
ruperea cablului electric
deconectarea luminii de la stilp
1306
1307
1308
1309
1310
1311
1312
1313
1314
1315
1316
1317
1318
1319
1320
1321
1322
1323
1324
1325
1326
1327
1328
1329
1330
1331
1332
1333
1334
1335
1336
1337
1338
1339
1340
1341
1342
1343
1344
1345
1346
1347
1348
1349
1350
1351
1352
1
1

1
1
1
1
1
1
1

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
contor defect
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

1
1353
1354
1355
1356
1357
1358
1359
1360
1361
1362
1363
1364
1365
1366
1367
1368
1369
1370
1371
1372
1373
1374
1375
1376
1377
1378
1379
1380
1381
1382
1383
1384
1385
1386
1387
1388
1389
1390
1391
1392
1393
1394
1395
1396
1397
1398
1399
1400
1
1
1
1

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
automate defecte
1
1
1
1
1
1
1
1
1
1
1
defectare
1
nu au anuntat ca deconecteaza lumina

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1401
1402
1403
1404
1405
1406
1407
1408
1409
1410
1411
1412
1413
1414
1415
1416
1417
1418
1419
1420
1421
1422
1423
1424
1425
1426
1427
1428
1429
1430
1431
1432
1433
1434
1435
1436
1437
1438
1439
1440
1441
1442
1443
1444
1445
1446
1447
1448
1
1
1
1
1
1
tens joasa in retea pe timp de iarna

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
deconectare
1
1
1
1
1
1
1
1
1
perfectarea actelor
tensiune joasa
1
1
1
1
1449
1450
1451
1452
1453
1454
1455
1456
1457
1458
1459
1460
1461
1462
1463
1464
1465
1466
1467
1468
1469
1470
1471
1472
1473
1474
1475
1476
1477
1478
1479
1480
1481
1482
1483
1484
1485
1486
1487
1488
1489
1490
1491
1492
1493
1494
1495
1496
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
deconectare
schimbare contor
perfectarea actelor
1
1
in legatura cu automatul
deconectare
schimbare contor
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1497
1498
1499
1500
1501
1502
1503
1504
1505
1506
1507
1508
1509
1510
1511
1512
1513
1514
1515
1516
1517
1518
1519
1520
1521
1522
1523
1524
1525
1526
1527
1528
1529
1530
1531
1532
1533
1534
1535
1536
1537
1538
1539
1540
1541
1542
1543
1544
1
1
1
lipsa energie electr 2 zile

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1545
1546
1547
1548
1549
1550
1551
1552
1553
1554
1555
1556
1557
1558
1559
1560
1561
1562
1563
1564
1565
1566
1567
1568
1569
1570
1571
1572
1573
1574
1575
1576
1577
1578
1579
1580
1581
1582
1583
1584
1585
1586
1587
1588
1589
1590
1591
1592
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
schimbare pilon
1

1
1
1
1
1
1
1
1
1
1
1
1
1
1
conectare dupa deconectare pt neplata

1
1
1
1

1
1
1
1
1593
1594
1595
1596
1597
1598
1599
1600
1601
1602
1603
1604
1605
1606
1607
1608
1609
1610
1611
1612
1613
1614
1615
1616
1617
1618
1619
1620
1621
1622
1623
1624
1625
1626
1627
1628
1629
1630
1631
1632
1633
1634
1635
1636
1637
1638
1639
1640
conectare la post de transformare

1
1
1
1
1
1
schimbare contor
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
deconectare in legatura cu bransamentul

deconectare energ-automat defect
a cazut un copac
nu eram deacord cu motivul deconectarii
deconectarea automatelor des
1
1
1
1
1
1
1
1
1
1
1641
1642
1643
1644
1645
1646
1647
1648
1649
1650
1651
1652
1653
1654
1655
1656
1657
1658
1659
1660
1661
1662
1663
1664
1665
1666
1667
1668
1669
1670
1671
1672
1673
1674
1675
1676
1677
1678
1679
1680
1681
1682
1683
1684
1685
1686
1687
1688
1
1
1
1
1
caderi de tensiune
a ars automatul
a ars cablul dupa contor
lipsa facturei
contor defect
1
1
1
1
1
perfectare contract
schimbare automate
schimbarea cutiei
perfectare contract
1
1
1
1
schimbare bransament
schimbare automate
1
1
1
1
1
1
1
1
schimbare bransament
caderi de tensiune
1
1
schimbare automate
1
1
1
1
1
1
1
dispecerat
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1689
1690
1691
1692
1693
1694
1695
1696
1697
1698
1699
1700
1701
1702
1703
1704
1705
1706
1707
1708
1709
1710
1711
1712
1713
1714
1715
1716
1717
1718
1719
1720
1721
1722
1723
1724
1725
1726
1727
1728
1729
1730
1731
1732
1733
1734
1735
1736
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
perfectarea actelor
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1737
1738
1739
1740
1741
1742
1743
1744
1745
1746
1747
1748
1749
1750
1751
1752
1753
1754
1755
1756
1757
1758
1759
1760
1761
1762
1763
1764
1765
1766
1767
1768
1769
1770
1771
1772
1773
1774
1775
1776
1777
1778
1779
1780
1781
1782
1783
1784
1
1
1
1
1
1
1
perfectare contract
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
conectare energie electr

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1785
1786
1787
1788
1789
1790
1791
1792
1793
1794
1795
1796
1797
1798
1799
1800
1801
1802
1803
1804
1805
1806
1807
1808
1809
1810
1811
1812
1813
1814
1815
1816
1817
1818
1819
1820
1821
1822
1823
1824
1825
1826
1827
1828
1829
1830
1831
1832
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1833
1834
1835
1836
1837
1838
1839
1840
1841
1842
1843
1844
1845
1846
1847
1848
1849
1850
1851
1852
1853
1854
1855
1856
1857
1858
1859
1860
1861
1862
1863
1864
1865
1866
1867
1868
1869
1870
1871
1872
1873
1874
1875
1876
1877
1878
1879
1880
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
desfacerea contractului de furnizare
1
1
1
1
1
1
1
1
caderi de tensiune
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
contor defect
1
schimbare contor
1
1
1
1
1
1
1
sarea automatul
1
1881
1882
1883
1884
1885
1886
1887
1888
1889
1890
1891
1892
1893
1894
1895
1896
1897
1898
1899
1900
1901
1902
1903
1904
1905
1906
1907
1908
1909
1910
1911
1912
1913
1914
1915
1916
1917
1918
1919
1920
1921
1922
1923
1924
1925
1926
1927
1928
1
1
1
1
1
1
1
1
1
perfectare contract
1
1
1
1
1
1
1
1
1
1
1
1
1
tensiune joasa
tensiune joasa
1
1
1
1
1
1
schimbarea automatelor
schimbarea automatelor
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1929
1930
1931
1932
1933
1934
1935
1936
1937
1938
1939
1940
1941
1942
1943
1944
1945
1946
1947
1948
1949
1950
1951
1952
1953
1954
1955
1956
1
1
1
1
1
1
1
perfectare contract
1
1
1
1
1
perfectare contract
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
521
Nr chesti
1956
1419
221
2.Ai naintat vreo plngere

1.2 Apreciai rapiditatea/amabilitatea cu 1.3 Suntei mulumit de modul n care va sau vreo reclamaie n ultimii
care va deservit personalul
fost soluionat problema?
3 ani ctre REDNV?
Foarte
Foarte
nemultu Foarte
nemultu
Multumit Nemultummit
multumit Multumit Nemultummit
DA
1
1
1
1
1
1
1
1
1
1
Nu am
avut
motiv
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
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1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
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974
78
10
78
437
73
11
68
1710
aintat vreo plngere

eclamaie n ultimii 2.1 Care a fost motivul
ctre REDNV?
plngerii
Nu am
stiut cum
sa o fac
3. Care este gradul d

2.2 Suntei satisfcut de modul rezolvrii variaiile de tensiun
plngerii?
furnizare a ener
Foarte
Foarte
nemultu Foarte
multumit
deconectari frecvente
tensiune ridicata arde tehnica
tensiune slaba
1
1
1
intreruperi frecvente ale energiei electr
1
1
deconectata energia dimineata
1
1
1
1
1
1
tensiune joasa
din cauza variatiilor de tensiune se defecteaza te
1 sa-mi scoate contorul afa
deconectare
deconectare
lipsa de lumina
1
1
1
date eronat colectate
1
1
1
1
1
1 automate defecte
contor defect
deconectare repetata
energie electrica
1 se stinge lumina cind bate vintul
1
1
controlorul scrie datele

gresite
1 nu functiona contorul
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
schimbare pilon
1
1
Schimbarea liniei de tens

inalta de pe teritoriu
1
1
1
1
deconectarea electr fara

1 preintimpinare
pretul pentru arenda

pilonilor
date eronat colectate
1
1
1
1
1
1
1
1
Am achitat lumina insa m-au
deconectat
1
1
Nu era lumina pe tot fiderul
2 zile
tensiune joasa
indicatii contor gresite
se deconecteaza des
1
1
controlorul scrie datele

gresite

1 nu functiona contorul
1
1
1 deconectare (cablu rupt)

1
1
1
1
1
1
1
nu functiona contorul
a ars televizorul
lipsa energ electrica

a ars masina de spalat si telev
1
1
nu a fost indeplinit lucru

calitativ de inlaturare a
1 defectelor
a fost scurt circuit si a ars TV
1 se stinge lumina cind bate vintul

1 tensiune
1 tensiune
1 tensiune
1 calitatea
1 tensiune
joasa
joasa
joasa
energiei joasa
joasa
1 tensiune
1 tensiune
1 tensiune
1 tensiune
1 tensiune
1 calitatea
1
joasa
joasa la N168
joasa la N168
joasa
joasa
energiei joasa
1
1
1
1
1
1
1
1
neglijenta
1
1 a venit mai mult de platiti
deconectare cur electr la

1 vint puternic
1
1
1
1
1 lipsa factura
deconectare repetata electr

1
1
1
1
1
1
1
amenda neintemeiata
1
1
1
1
1
1
1
1
1
1
tensiune joasa
tensiune joasa
1
1
schimbarea unei statii mai

bune
tensiune joasa
contor defect
1
1
deconectare repetata
energie electrica
1
1
1
1
1
1
1
1
1
1 automate defecte
1 defectare
1
1
1
1
tens joasa pe timp de iarna
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
sa se faca ferestruica la contoare
1
schimbare pilon
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1 caderi de tensiune
1
1
88
31
30
265
3. Care este gradul de satisfacie fa de

variaiile de tensiune n procesul de
furnizare a energiei electrice?
4.Care este gradul de satisfacie fa

de continuitatea furnizrii energiei
electrice?
5.Ai apelat vreodat

n ultimii 3 ani la
serviciile inginerilor
de sector?
Foarte
Foarte
nemultu Foarte
nemultu
Multumit Nemultummit
DA
1
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189
28
308
1509
83
12
635
.Ai apelat vreodat

n ultimii 3 ani la
6.Suntei mulumit de corectitudinea
serviciile inginerilor
5.1 Cum apreciai amabilitatea i
colectrii datelor energiei consumate de
de sector?
profesionalismul inginerilor de sector?
ctre controlori?
NU
Foarte
Foarte
Foarte
nemultu Foarte
nemultu
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10
7.Suntei satisfcut
de forma de prezentare
a facturii consumului
de energie electric?
DA
NU
7.1 Ce v deranjeaz n factur?

Nu e
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explicit
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DA
NU
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NLC scris marunt

NLC scris marunt
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1
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1
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1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
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1
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1
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1
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1
1
1
1
1
1
1
1
1
1
1
1
1
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1
1
1
1
1
1
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1
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1
nu e clar pi
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
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1
1
1
1
1
1
1
1
1
1
1
1
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1
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1
1
1
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1
1
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1
1
1
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1
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1
1
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1673
221
49
341
290
17
347
1432
10.Credei c v-ar fi de folos

deschiderea unui oficiu telefonic
9.Cum apreciai accesul la informaii n cadrul REDNV cu funcionare
referitoare la deconectri programate, 24h din 24h pentru a v rspunde
deconectri avariate, telefoane utile, la ntrebri legate de deconectri,
contractri etc.?
contractri, lipsa facturii, etc.?
Foarte
Foarte
nemultu
DA
1
1
NU
NUSTIU
1
1
1
1
1
1
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1
1
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11.Dai propuneri de mbuntire, care dup prerea dvs ar trebui efectuate n cadrul REDNV
sa ieftineasca lumina la pensionari

sa nu scumpeasca lumina
calibrarea contorului
micsorarea tarifului la energia electrica
doresc sa achit la posta
prelungirea perioadei de achitare pina la

sa fie energie electrica fara intreruperi
de preintimpinat despre deconectari
data de 25
data de 25
data de 25
data de 25
de angajat la dispecerat personal mai calificat
imbunatatirea liniilor de curent electric

de normalizat tensiunea la sfirsitul liniei de curent
Imbunatatirea calitatea tensiunii pe timp de noapte
de normalizat tensiunea la sfirsitul fiderului
lumina neintrerupta
tensiunea in retea sa fie 220-230 si nu mai joasa
servicii scumpe, de micsorat preturile

trebuie de livrat factura la lucru
schimbarea liniei
tensiune joasa
instalarea unui PT
instalarea unui PT
instalarea unui PT
instalarea unui PT
tensiune joasa
tensiune joasa
sa se instaleze SIP peste tot

curatarea liniei
mariti tensiunea pina la 220W

de imbunatatit calitatea energiei electrice
schimbarea transformatorului
tensiune joasa
curatarea liniei
schimbarea transformatorului
Operabilitatea diferitor servicii, amabilitatea operatorilor telefonici
sa nu fie deconectari si variatii in retea
instalarea
instalarea
instalarea
instalarea
unui
unui
unui
unui
PT
PT
PT
PT
solutionarea aprovizionarea cu energie electrica
sa nu ne incida lumina pe grafic
sa nu ne incida lumina pe grafic
prelungirea termenului de achitare

prelungirea
prelungirea
prelungirea
prelungirea
prelungirea
prelungirea
prelungirea
prelungirea
prelungirea
termenului
termenului
termenului
termenului
termenului
termenului
termenului
termenului
termenului
de
de
de
de
de
de
de
de
de
achitare
achitare
achitare
achitare
achitare
achitare
achitare
achitare
achitare
Cutiile pt contoare sa fie mai calitative
Lumina pe strada
de schimbat statia electrica

inlocuirea stilpilor vechi
in caz de deconectari avariate sa fie luate masuri urgente
reamintire in ambele limbi despre data limita de achitare pe chitanta
folosirea de cabluri izolate
Renovat baza tehnica SA
cont cu datele personale pe internet
micsorarea tarifului
sa nu fie deconectari si variatii in retea
lucrarile pe linie sa fie executate dupa orele 17 si sa fie preintimpinate prin telefon
cu 3 zile mai inainte
Cutiile pt contoare sa fie mai calitative
Lucrarile sa fie efectuate mai rapid
Excluderea variatiilor de tensiune pentru a nu dauna aparatajului casnic

Achitarea pina la sfirsitul lunii

Livrarea facturii la domiciliu si prin e-mail
Livrarea facturii la domiciliu
livrarea facturii
As vrea sa vad contorul si eu nu numai controlorul
sa nu ne sperie ca ne taie lumina ca nu pot sta in rind in toata ziua
Achitarea
Achitarea
Achitarea
Achitarea
energ electr pe parti

pina la sfirsitul lunii
Prevenire deconectari programate
Prevenire deconectari programate

Imbunatatirea calitatii energ electrice si a deserviriii polpulatiei
Sa fie inginer de sector in fiecare localitate

mai multa seriozitate din partea RED NordVest
De a fi verificate liniile de energie electrica
Sa se faca control contoare
folosirea de cabluri izolate
de a mai pune un transformator

de a schimba transformatorul
va rugam sa rezolvati problema fiindca nu putem utiliza cur electric
de
de
de
de
de
de
a
a
a
a
a
a
mai
mai
mai
mai
mai
mai
pune
pune
pune
pune
pune
pune
un
un
un
un
un
un
transformator
transformator la N168
transformator
transformator
dorim sa fim conectati la o podstantie mai puternica
livrare factura la domiciliu
responsabilitate din partea Red NV

in caz de neachitare sa nu se deconecteze imediat
Schimbati personalul
achitarea pina la sfirsitul lunii
de a raspunde la telefon
in caz de deconectari avariate sa fie luate masuri urgente
reamintire in ambele limbi despre data limita de achitare pe chitanta
schimbarea statiei electrice N75
schimbarea statiei electrice N75
cind sunt lucrari sa anuntati
Calitatea buna a energiei electrice
Calitatea buna a energiei electrice

Tensiune buna
micsorarea tarifului la energ electrica

sa nu deconecteze energ electrica oamenilo onvirsta daca nu lociesc un timp
micsorarea tarifului la energ electrica

sa se schimba cablil ca e vechi
Lumina pe strada
Lumina pe strada

inlocuirea stilpilor vechi
tarife m mici pt cons noncasnici
este foarte scumpa energia

instiintari cind se deconecteaza energ electrica
deschidere punct de achitare a facturilor
mentinerea tensiunii constante in retea, repararea transform mai bine

sa se faca punct de achitare in FRED

sa se faca punct de achitare in FRED
sa se faca gaura in panou de evidenta pentru a putea vedea datele pe contor
micsorarea lucrarilor planificate
de facut brigada de serviciu in or Otaci
cont cu datele personale pe internet
Renovat baza tehnica SA
sa nu se scumpeasca energia electrica
Nume Prenume
Labanova Galina
Prutean Ivan
Vlas Viorica
Sirbu Vasile
Melnic Mihail
Cojocari Dumitru
Sarpac Nicolai
Sevciuc Tatiana
Celac Anatolii
Jamba Angela
Larisa
V Constantin
Gitlan Ana
Balan Olesea
Manoliu A
Caldare Viorel
Cocelaba Dumitru
Leascenco
Ungureanu Igor
Sacare Petru
Tincu Serghei
Paladenco Ana
Angela
Zamlinschii Iurii
Virsta
E-mail
alapritean@mail.ru
44
27
66
30
39
37
40
49
Localitate
Sochirca Alexandru
Tacu Oleg
UrsuValerii
Anatolii
Grosu Andrei
SpineiPavel
Spoiala Silvia
Negara Valea
Plop Iuri
Romega Roman
Misa Cobilas
Popa Lucia
Stela
Turcan
Birca Ivan
Spoiala
Topala
Staratuta Ion
Gilea Ion
Corcimari Vasile
Mazniuc
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Palamari Vasilii
Zmeu Maria
Tcaciuc Nicolai
Cebotari Natalia
Chistol Maria
Lisnic
Zaporojan Ivan
Spoiala
Bacaliuc Ina
Vrincean Valentin
Nedelciuc Elena
Romascan Elena
Titarev Grigore
Pocitari Nina
Pocitari Nicolai
Gutu Veronica
Furtuna Evghenii
Bors Rodica
Tarasiuc
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Sirbu I
Golovatii Ion
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Patras Grigorii
Cojocari T D
Rimie Iulia
Gutu Ivan
Arama
Cojocari I V
Ciubuc Ion
Rotaru G V
Grebanos
Cristina Tofan
Ivasi Valentina
Vasilian Nadejda
Sutchevici Ala
Lupu A
Pascari
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Maxim Petru
Sorocian Nicolai
Verbitchi Anatolii
Suletea Gheorghe
Boldescu Vladimir
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Goian Arcadii
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Lescu Ion
Virlan Grigore
Capatina Victor
Iatco Adela
40
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Goian Serghei
Goian Vasile
Boldescu Mihail
Mitrofan Valentina
Apreotesei Vasile
Sevciuc Gheorghe
Pinzaru L
Popistas Paulina
Popistas
Paladii Margareta
Sacultan Stela
Furtuna
Gutan
Sochirca
Matei
Sochirca Aurel
56
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Vaculin I
Maslo L
Iazinschii N
Cojocaru M
Lavreniuc V
Pavlutskaia Z
Dubina O
Costin V G
Vasilicenco Pavel
Ciocirlan
Smirnov A
Melnic A
Verbitchii I
Lisnic Anatolii
Lisnic Igor
Tarasiuc Vasilii
Blanari Mihail
27
56
43
50
53
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48
52
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44
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44
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Raneta S
Palamarciuc I
Tarasiuc I S
Vacari Serghei
Gutu Ion
CiuciumAlina
Grinco Igor
Rusu Tamara
35
47
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28
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40
Chiriac Evghenia
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Valerii
Trinchinet Andr
Tarasiuc I V
Bacalim Serghei
Chiriac Mihail
Jitniuc Ivan
Cernomaz
Arion Ghenadii
Moisei L
Baritchi Galina
Banu Elena
Musteata Diana
Eftodii Marina
Spoiala Stela
Spinei Elena
Grosu Olesea
Rotaru Natalia
Drogon Constantin
Patent Stavita
Rusu C
Vieru Vera
Croitori Iurii
Blanari A
61
45
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Pocitari L
Cojocari Valeriu
Postaru Mihai
BabaciFiodor
Rotaru Boris
Botnari Ion
Gutu Ivan
Vereniuc Veronica
Vacari Vera
Mazur Mihail
Ceban Antoni
Rotari Anatol
Muntean E
Railean Maia
Russu Valentina
Jamba Alina
Gincu Boris
Stirbu Ludmila
Rotaru Boris
Brighidin Alina
Anastasia Cleahin
Rotari Ludmila
Lesan Eduard
Morari Cristin
Pinzari Valerii
Atanas Agafia
Minzatu N
Chirosca Mihail
Ostap Mihail
Pinzari Grigori
Ceban Anatolii
Lipa Radu
41 plilia@mail.md
42
50
45
46 schineni@mail.ru
42
46
37
64
42
63
68
45
58
37
48
40
60
33
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43
27
35 Badiceni
42
25
50
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Dolbenko Tamara
Lisnic Viorel
Lisnic Ivan
Auzeac Ivan
Gudumac A
54
Gilca Lilia
54
40
Lisnic Evdocia
Lisnic Laura
55
31
Ungureamu Parasco
Usataia Alexandra
82
Punta
46
Ungureanu Fidor
Auzeoc I
Ungureanu Anatolie
Cugerevii Vasilii
Gidrovic Vasilii
Russu Viorel
Gimpu Georgii
Dopu Lena
Cirones Anna
52
Grbjolovscaia s
Dimgisana
Muzica d
Psija V
Bogamorgut Fidor
Ababii Oleg
Carabciuc Oleg
35
60
65
50
41
29
52
Gingucen Olga
Lisco V
62
48
60
31
68
49
Rimlencxoe O
58
Robu Marie
70
Ababii Anna
Ciban A
Mihitok V
Podlesnii M
65
42
50
45
Ioban V
Angegus K
62
36
Lavrin L
Gercevoi G
Jiliznii
Hosevaia S
Giterbet F
Borodaheei V
Sitari V
Gaina M
56
43
54
32
59
53
28
44
Rasca N
Sitari L
Rezanova M
Sitar V
Bangu G
Burha A
Sitar M
Gorobet P
Gurju L
Rusu V
51
34
29
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Lavric M
Okiser
39
Kiorescu D
Kifac
Oleinic
Jigrin I
39
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48
Surscova
33
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51
Babiuc
Piucovuc O
44
67
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Stawiniuc N
60
52
Pelipit
Jeleznii A
Burac
27
64
Conoval I
Morax V
32
Burico O
43
Danilovo M
62
Popal E
Tcaciuc N
60
Jolubeva A
Burinschi V
Lisnic
26
28
36
Lisnic E
56
Locvic
38
Buhac
53
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Minzotu I
bojurean L
Vocari O
Rozlog O
Froi V
Betion L
jovriliuc E
Bivol Vera
Lesnic Nadejda
Cosman Vladimir
Mucuta Vasilii
Casap Ivan
Vacarciuc Maria
Gojos Ivan
Olaru Ivan
Muntean Vera
Balaniuc Dmitrii
Darciuc Domnica
Zubac Vasilii
Cojocari Andrei
Barabas Valerian
Brega Marian
Pavlov Domnica
Pasat Galina
31
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57
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54
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32
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24
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26
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L Raisa
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54
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Senic Valentin
28
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Saranciuc Olga
Cazacova Ala
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Gutu Ivan
Psenita Veronica
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Blajina Tatiana
Cebotari gheorghii
Zastavnet. Victor
Ciutac Viorica
Lucova Nadejda
Blajin Victor
Izotova Tamara
Grosu Gheorghii
Ostroumov Iurii
Caraian Olga
Cernaia Evghenia
Popova Tatiana
Nituleac Galina
Iusip Tamara
Rusnac Tatiana
Cubelischii Victor
Alexeev A
Rotaru V
Borodachii V
Lirun E
Cebotari V
Goleac P
Simaniuc V
Nichiforov
Mazureac
Baraliuc V
Brosca
Medvetchii
Curochina H
Petrasov P
Galanciuc M
Morari V
Calinici I
Oleinic A
Ostapovici
Crohmaliuc Z
Gorobet S
Citic M
34
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Tropina V
Baraniuc L
Lungu M
Gutu Vl
Motovilnik A
Jurac O
Bardier S
Juc E
Lavric M
Bulicanu V
Buga F
Scripcari V
Binda N
51
Fedorov F
Rusnac I
Velniger G
Turcan V
Vereejanu M
Vacarciuc L
Ambros V
Mihalciuc N
Bulgari V
Cernei V
Serebreanu N
Mosniaga I
45
Zuza Vasile
Marjinean Igor
Marginean Boris
Banari Nicolai
Sevciuc
Tomac Nina
Colta Svetlana
Cotaga Olesea
Grigoras Valentina
Ungureanu Margarita
Gulea-Com SRL
Timbalistru SRL
"P.V.P" I.I
"Sarosnicova Anna" I.I
Borodochi Andrei
Mosneaga
Fortuna Vitalic
Tuvaacov S
Lactis SA
S Victor
Cemortan A. G
"Navirex" SRL
S..ruli Alexandru
Turcanu Ion
Babara Viorel
Tarus Vasile
Likoil 044
Ciornii A V
Grigoras Elena
Ababii Io Ion
Bejanu Viorica
63
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48 vitaliifortuna@yandex.ru
39 stelatuvacov@mail.ru
60
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I.I "Vacaru Tatiana"
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Balchivschi Dumitru
.Pavel
37 anatolrosu@mail.ru
Storcovici V G
Pintea Nina
Berliba Sveta
Bereon Lida
Berliba Victor
Sirbu Maria
Mancus G.
Rusu Lidia
Samotim N.
Ganan Vasile
Jaloba Vasile
Bejenari Natalia
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Samatiuc Valentin
Cojocaru Vasile
Capsa Vl.
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Procopciuc Dom.
Rusu Alexei
Cojocari Valentin
58
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87
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57
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39 perebicovschi@mail.ru
66
22 nuiton-91@mail.ru
32 vip.craciuna@mail.ru
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28 daria-iana@mail.ru
50
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Ghirghiligiu Alexandru
Arehta Tonia
Crilenko N
Moisei Maria
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Betco I
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Plingau V V
Naconecinic Lilia
Plingau Larisa
Bejenari Gheorghe
Nicolenco Alexei
Harabari Valeriu
32
38
Credinta Vasile
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Scinteie Rodica
Prisac Tamara
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Cucu
30 wasea_83_k@mail.ru
42
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1.
n ultimii 3 ani v-ai adresat cu vreo problema/ntrebare la filialele RED Nord-Vest sau dispecerat?
521; 27%
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NU
1419; 73%
Ex.Danila M. tel.195
1.2 Amabilitatea/rapiditatea personalului RED Nord-Vest
78; 6%10; 1%
221; 17%
Foarte multumit
Multumit
Nemultumit
Foarte nemultumit
974; 76%
1.3 Modul n care a fost soluionat problema/intrebarea
73; 12%
11; 2%
78; 13%
Foarte multumit
Multumit
Nemultumit
Foarte nemultumit
437; 73%
2.
Ai naintat vreo plngere sau vreo reclamaie n ultimii 3 ani ctre REDNV?
88; 5% 68; 4%
DA
Nu am avut motiv
Nu am stiut cum sa o fac
1710; 92%
2.2 Suntei satisfcut de modul rezolvrii plngerii?
7; 10% 4; 6%
Foarte multumit
Multumit
31; 43%
30; 42%
Nemultumit
Foarte nemultumit
3. Care este gradul de satisfacie fa de variaiile de tensiune n procesul de furnizare a energiei electrice?
189; 10%
28; 2%
265; 14%
Foarte multumit
Multumit
Nemultumit
Foarte nemultumit
1383; 74%
4.
Care este gradul de satisfacie fa de continuitatea furnizrii energiei electrice?
83; 4%
12; 1%
308; 16%
Foarte multumit
Multumit
Nemultumit
Foarte nemultumit
1509; 79%
5.
Ai apelat vreodat n ultimii 3 ani la serviciile inginerilor de sector?
635; 33%
DA
NU
1281; 67%
5.1 Cum apreciai amabilitatea i profesionalismul inginerilor de sector?
40; 3%
4; 0%
225; 18%
Foarte multumit
Multumit
Nemultumit
Foarte nemultumit
976; 78%
6.
Suntei mulumit de corectitudinea colectrii datelor energiei consumate de ctre controlori?
62; 4%
10; 1%
354; 21%
Foarte multumit
Multumit
Nemultumit
Foarte nemultumit
1268; 75%
7.
Suntei satisfcut de forma de prezentare a facturii consumului de energie electric?
221; 12%
DA NU
1673; 88%
17; 2% 49; 7%
Nu e prezentat explicit consumul si suma spre achitare

Scris marunt
290; 42%
Lipsa facturii la domiciliu

341; 49%
Altele
8. Ai dori s primii factura de energie electric prin e-mail (pot electronic)
347; 20%
DA
NU
1432; 80%
9.
Cum apreciai accesul la informaii referitoare la deconectri programate,

deconectri avariate, telefoane utile, contractri etc.?
20; 1%
332; 19%
232; 13%
Foarte multumit
Multumit
Nemultumit
Foarte nemultumit
1179; 67%
10. Credei c v-ar fi de folos deschiderea unui oficiu telefonic n cadrul REDNV cu funcionare 24h din 24h
pentru a v rspunde la ntrebri legate de deconectri, contractri, lipsa facturii, etc.?
417; 22%
DA
167; 9%
NUSTIU
1305; 69%
NU
AnalizageneralaSAREDNord-Vest2014
Nrpersoanechestionate
1956
1. n ultimii 3 ani v-ai adresat cu vreo problema/ntrebare la filialele RED Nord-Vest sau dispecerat?
DA
NU
ABTINUT
521
1419
16
26.64%
72.55%
0.82%
221
974
78
10
11.30%
49.80%
3.99%
0.51%
78
437
73
11
3.99%
22.34%
3.73%
0.56%
1.2 Amabilitatea/rapiditatea personalului RED Nord-Vest

foarte multumit
multumit
nemultumit
foarte nemultumit
1.3 Modul n care a fost soluionat problema/intrebarea

foarte multumit
multumit
nemultumit
foarte nemultumit
2. Ai naintat vreo plngere sau vreo reclamaie n ultimii 3 ani ctre REDNV?
DA
Nu am avut motiv
Nu am stiut cum sa o fac
ABTINUT
68
1710
88
90
3.48%
87.42%
4.50%
4.60%
3. Care este gradul de satisfacie fa de variaiile de tensiune n procesul de furnizare a energiei electrice?
foarte multumit
multumit
nemultumit
foarte nemultumit
ABTINUT
265
1383
189
28
91
13.55%
70.71%
9.66%
1.43%
4.65%
4. Care este gradul de satisfacie fa de continuitatea furnizrii energiei electrice?

foarte multumit
multumit
nemultumit
foarte nemultumit
ABTINUT
308
1509
83
12
44
15.75%
77.15%
4.24%
0.61%
2.25%
5. Ai apelat vreodat n ultimii 3 ani la serviciile inginerilor de sector?

DA
635
32.46%
NU
ABTINUT
1281
40
65.49%
2.04%
5.1 Cum apreciai amabilitatea i profesionalismul inginerilor de sector?

foarte multumit
multumit
nemultumit
foarte nemultumit
225
976
40
4
11.50%
49.90%
2.04%
0.20%
6. Suntei mulumit de corectitudinea colectrii datelor energiei consumate de ctre controlori?

foarte multumit
multumit
nemultumit
foarte nemultumit
ABTINUT
354
1268
62
10
262
18.10%
64.83%
3.17%
0.51%
13.39%
7. Suntei satisfcut de forma de prezentare a facturii consumului de energie electric?

DA
NU
ABTINUT
1673
221
62
85.53%
11.30%
3.17%
49
341
290
17
2.51%
17.43%
14.83%
0.87%

Nu e prezentat explicit consumul si suma
Scris marunt
Lipsa facturii la domiciliu
Altele
8. Ai dori s primii factura de energie electric prin e-mail (pot electronic)

DA
NU
ABTINUT
347
1432
177
17.74%
73.21%
9.05%
9. Cum apreciai accesul la informaii referitoare la deconectri programate, deconectri avariate, telefoane ut
contractri etc.?
foarte multumit
232
11.86%
multumit
1179
60.28%
nemultumit
332
16.97%
foarte nemultumit
20
1.02%
ABTINUT
193
9.87%
10. Credei c v-ar fi de folos deschiderea unui oficiu telefonic n cadrul REDNV cu funcionare 24h din 24h pentru a v
rspunde la ntrebri legate de deconectri, contractri, lipsa facturii,etc.?
DA
NU
Nu stiu
ABTINUT
1305
167
417
67
66.72%
8.54%
21.32%
3.43%
GRADULDESATISFACTIEPERTOTAL
foarte multumit
16.24%
multumit
nemultumit
foarte nemultumit
74.57%
8.27%
0.92%
est sau dispecerat?
are a energiei electrice?
controlori?
c?
ectri avariate, telefoane utile,
ionare 24h din 24h pentru a v
pentru calculul total in %

foarte multumit
multumit
1683
7726
nemultumit
foarte nemultumit
TOTAL
857
95
10361
Nivelul de satisfactie a consumatorilor SA RED Nord-Vest 2014
8% 1% 16%
foarte multumit
multumit
nemultumit
foarte nemultumit
75%

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1.

n ultimii 3 ani vai adresat cu vreo

1.2 Apreciai rapiditatea/am

lipsa energie electrica

deconectare energie electrica

tensiune ridicata arde tehnica

lipsa energie electrica

lipsa energie electrica

lipsa energie electrica

lipsa energie electrica

lipsa energie electrica

factura a fost achitata de alta persoana

lipsa energie electrica

sa stins lumina de jumatate de zi

nam avut lumina

multe cilovate sa pus controlor

pentru a afla suma de oplata

confirmarea datelor de pe control

lipsa curent electric

lipsa curent electric

lipsa curent electric

lipsa curent electric

Deconectari repetate a energ electr

mi-au taiat lumina cu toate ca platisem

a ars firul la stilp

conectare energie electr

deconectare pentru neplata

lipsa energie electr

verificarea functionarii contorului

lipsa curent electric

schimbarea bransamentului, cutiei si

mi-au taiat lumina

deconectarea curentului electric la

a luat foc cablul de linga casa

Indicatii contor gresite

Deconectarea neanuntata a luminii

Furtul energiei electrice de vecini

Deconectarea neanuntata a luminii

mi-au taiat lumina cu toate ca platisem

a ars firul la stilp

Deconectarea contorului automat

Deconectari repetate a energ electr

din cauza ramurilor a fost rupta linia

lipsa curent electric

Deconectari repetate a energ electr

de a adauga un transformator la N168

Indicatii contor gresite

lipsa curent electric

lipsa curent electric

lipsa curent electric

lipsa curent electric

lipsa curent electric

lipsa curent electric

lipsa curent electric

tensiune slaba pe linie

lipsa curent electric

lipsa curent electric din cauza ca statia

lipsa curent electric

lipsa curent electric

lipsa curent electric

lipsa curent electric

nu au anuntat ca deconecteaza lumina

tens joasa in retea pe timp de iarna