Documente Academic
Documente Profesional
Documente Cultură
0 MQcuprins Licenta Business Si Turism 2015-2016
0 MQcuprins Licenta Business Si Turism 2015-2016
MANAGEMENTUL CALITII
(suport de curs)
Prof. univ. dr. Marieta Olaru, olaru.marieta@gmail.com
Lect. univ. dr. Mihaela Maftei, mihaela.maftei@ase.ro
Lect. univ. dr. Irina Maiorescu, irina.maiorescu@gmail.com
Bucureti
2015/ 2016
CUPRINS GENERAL
1. CONCEPTE DE BAZ REFERITOARE LA MANAGEMENTUL CALITII
1.
2.
3.
4.
5.
5 AUDITUL CALITII
1.
2.
3.
4.
5.
Prof. univ. dr. Marieta Olaru, Lect. univ. dr. Mihaela Maftei, Lect. univ. dr. Irina Maiorescu,
Academia de Studii Economice din Bucureti
BIBLIOGRAFIE
Evans, J.E., Quality & Performance Excellence. Management, Organization and Strategy, 5th Edition,
U.K.: South-Western CENGAGE Learning, 2008.
Evans, James R.; Lindsay, William M., The Management and Control of Quality, 7th Edition,
International Student Edition, U.K.: Thomson South-Western, 2008.
Jaccard, M., Objectif qualit. Introduction aux systmes de management de performance et de
durabilit,Presses polytechniques et universitaires romandes, Lausanne, 2010.
Juran., J., M. Suprematia prin calitate, Editura Teora, Bucuresti, 2001
Kamiske, G., F., Umbreit, G. (Hrsg.), Qualittsmanagement: eine multimediale Einfhrung, 4.
Auflage, Carl Hanser Verlag, Mnchen, 2010.
Olaru, M., Managementul calitatii, ed. a II-a, Editura Economica, Bucuresti, 1999.
Olaru, M. (coord.), Tehnici si instrumente ale managementului calitatii, Editura Economica, Bucuresti,
2000.
Olaru, M., Sandru, D., Qualittsmanagement in Business, 1. Auflage, Editura ASE, Bucureti, 2011.
Olaru, M., Schweig, K.-H., Sandru, D., Qualittsmanagement in Business, 2. Auflage, Ed. ASE,
Bucureti, 2012.
Srbu, R. (coord.), Calitate i excelen n afaceri, Editura ASE, Bucureti, 2013.
Srbu, R. (coord.), Quality and business excellence, Editura ASE, Bucureti, 2013.
Taticchi, P. (Editor), Business Performance Measurement and Management. New Contexts, Themes
and Challenges, Springer Verlag, Berlin Heidelberg, 2010.
Teneau, G., Ahanda, J., G, Guide comment des normes et rfrentiels, Edition dOrganisation, Paris,
2009.
Zollondz, H., D., Grundlagen des Qualittsmanagement. Einfhrung in Geschichte, Begriffe, Systeme
und Konzepte, 3. Auflage, Oldenbourg Verlag, Mnchen, 2011.
SR EN ISO 9001: 2008 Sisteme de management al calitatii. Cerinte.
ISO 9001:2015 Quality management systems Requirements
SR ISO 9000: 2006, Sisteme de management al calitii. Principii fundamentale si vocabular.
ISO/FDIS 9000: 2015 Quality management systems Fundamentals and vocabulary
http://www.efqm.org, http://www.iso.ch, http://www.renar.ro
3
Prof. univ. dr. Marieta Olaru, Lect. univ. dr. Mihaela Maftei, Lect. univ. dr. Irina Maiorescu,
Academia de Studii Economice din Bucureti