BIBLIOGRAFIE

1.
G. DAmbra Coeficientul emocional, Ed Teora, Bucuresti, 2004
2.
R. Cndea, D. Cndea Competentele emotionale si succesul n management,
Ed. Economic, Bucuresti, 2005
3.
L. Gherman, L. Pnoiu Managementul resurselor umane, Ed. Independenta
Economic, Pitesti, 2006
4.
D. Goleman, R. Boyatzis, A. McKee Inteligenta emotional n leadership,
Ed. Curtea Veche, Bucuresti, 2005
5.
D. Goleman Inteligenta emotional, Ed. Curtea Veche, Bucuresti, 2001
6.
Al. Puiu Management Analize si studii comparative, Ed. Independenta
Economic, Pitesti, 2004
7.
S. Stein, H. Book Forta inteligentei emotionale, Ed. Allfa, Bucuresti, 2003
8.
R. Word, H. Tolley Inteligenta emotional prin teste, Ed. Meteor Press,
Bucuresti, 2006
9.
D. Wayne Zonele tale eronate, Ed. Humanitas, Bucuresti, 2004
10.
www.eqi.org
11.
www.qmetrics.com
12.
www.eiconsortium.org
13.
www.haygroup.com
14.
www.helpself.com
15.
1. GOLEMAN, Daniel, Inteligena emoional, traducere Irina-Margareta Nistor, Editura
Curtea Veche, Bucureti, 2001
2. ROCO, Mihaela, Creativitate i inteligen emoional, Editura Polirom, Iai, 2001
3. STNCULESCU, Elena, Psihologia educaiei: de la teorie la practic, Editura
Universitar, Bucureti, 2008
Lopes, P., Salovey, P. (2005) "Emotion regulation abilities and the quality of social
interaction" Emotion. Vol. 5 (1), pp. 113-118.
Mayer, J., Salovey, P., Caruso, D."Emotional intelligence as a standard intelligence".
Emotion. Vol. 1 (3), pp. 232-242.
Salovey, P. & Mayer, J. (1994) "Some final thoughts about personality and intelligence in
Personality and Intelligence, ed. R.J. Sternberg. Cambridge University Press, pp. 303-318.
Tett, R., Fox, K. & Wang, A. (2005) "Development and validation of a self-report measure"
Personality and Social Psychology. Vol. 31 (7), pp. 859-888.
Paz Torrabadella- Intelingenta Emotionala la locul de munca, editura alfa 2009
1. Elias, Maurice; Tobias, Steven; Friedlander, Brian, 2002, Inteligenta emotional
n educatia copiiilor, Curtea Veche, Bucuresti.
2. Fodor, Iulia, 2009, Inteligenta emotional si stilurile de conducere, Lumen, Iasi.
3. Goleman, Daniel, 2001, Inteligenta emotional, ed. Curtea Veche, Bucuresti.
4. Goleman, Daniel; Boyatzis, Richard, 2007, Inteligenta emotional n leadership,

Curtea Veche, Bucuresti.

5. Roco, Mihaela, 2004, Creativitate si inteligenta emotional, Polirom, Bucuresti.
6. Stefaroi, Petru, 2009, Teoria fericirii n asistenta social, Lumen, Iasi.
7. Stein, Steven; Book, Howard, 2007, EQ. Forta inteligentei emotionale, Polirom,
Bucuresti.
8. Torrabadella, Paz, 2009, Inteligenta emotional la locul de munc, ALL,
Bucuresti.
9. Wood, Robert; Tolley, Harry, 2004, Inteligenta emotional prin teste, Meteor,
Bucuresti.
References
Amabile, T. M., Barsade, S. G., Mueller, J. S., & Staw, B. M. (2005). Affect and creativity at work. Administrative Science Quarterly, 50,
367403.
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review,
18, 88115.
Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace: A reappraisal. Human Relations, 48, 97125.
Ashkanasy, N. M. (2003a). Emotions in organizations: A multilevel perspective. In F. Dansereau and F. J. Yammarino (Eds.), Research in
multi-level issues (Vol. 2, pp. 954). Oxford, UK: Elsevier/JAI Press.
Ashkanasy, N. M. (2003b). Emotions at multiple levels: An integration. In F. Dansereau and F. J. Yammarino (Eds.), Research in multi-level
issues (Vol. 2, pp. 7181). Oxford, UK: Elsevier/JAI Press.
Ashkanasy, N. M. (2009). After thirty years: What does the future hold?
Journal of Organizational Behavior, 30, 1520.
Ashkanasy, N. M., & Ashton-James, C. E. (2005). Emotion in organiza-tions: A neglected topic in I/O Psychology, but with a bright future.
In G. P. Hodgkinson & J. K. Ford (Eds.), International review of industrial and organizational psychology (Vol. 20, pp. 221268).
Chichester, UK: Wiley.
Ashkanasy, N. M., & Ashton-James, C. E. (2007). Positive emotion in orga-nizations: A multi-level framework. In C. L. Cooper & D. Nelson (Eds.),

Positive organizational behavior (pp. 5773). Chichester, UK: John Wiley and Sons.

Ashkanasy, N. M., & Daus, S. D. (2002). Emotion in the workplace: The new challenge for
managers. Academy of Management Executive, 16, 7686.
Ashkanasy, N. M., & Daus, C. S. (2005). Rumors of the death of emotional intelligence in
organizational behavior are vastly exaggerated. Journal of Organizational Behavior, 26, 441
452.
Ashkanasy, N. M., Hrtel, C. E. J., & Daus, C. S. (2002). Diversity and emotion: The new
frontiers in organizational behavior research. Journal of Management, 28, 307338.
Ashkanasy, N. M., & Humphrey, R. H. (in press). A multi-level view of leadership and
emotions: Leading with emotional labor. In A. Bryman, D. Collinson, K. Grint, B. Jackson &
M. Uhl-Bien (Eds.), Sage hand-book of leadership (pp. 363377). London, UK: Sage
Publications.
Ashkanasy, N. M., & Nicholson, G. J. (2003). Climate of fear in organiza-tional settings:
Construct definition, measurement, and a test of theory.
Australian Journal of Psychology, 55, 2429.
Ashkanasy, N. M., Wilderom, C. P. M., & Peterson, M. F. (2000). Introduction. In. N. M.
Ashkanasy, C. Wilderom, & M. Peterson (Eds.),
Handbook of organizational culture and climate (pp. 118). Thousand Oaks, CA: Sage.
Ashkanasy, N. M., Wilderom, C. P. M., & Peterson, M. F. (2010). Introduction to the
handbook of culture and climate, second edition. In N. M. Ashkanasy, C. E. P. Wilderom, &
M. F. Peterson (Eds.), The handbook of culture and climate (2nd ed., pp. 310). Thousand
Oaks, CA: Sage.
2

Ashton-James, C. E., & Ashkanasy, N. M. (2005). What lies beneath? A deconstructive

analysis of affective events theory. In N. M. Ashkanasy, W. J. Zerbe & C. E. J. Hrtel (Eds.),
Research on emotion in organizations
(Vol. 1, pp. 2350). Oxford, UK: Elsevier/JAI Press.
Au, K., Chan, F., Wang, D., & Vertinsky, I. (2003). Mood in foreign exchange trading:
Cognitive processes and performance. Organizational Behavior and Human Decision
Processes, 91, 322338.
Barling, J., Slater, F., & Kelloway, E. K. (2000). Transformational leader-ship and emotional
intelligence: An exploratory study. Leadership & Organization Development Journal, 21,
157161.
Barsade, S. G. (2002). The ripple effect: Emotional contagion and its influ-ence on group
behavior. Administrative Science Quarterly, 47, 644675.
Barsade, S. G., Brief, A. P., & Spataro, S. E. (2003). The affective revolution in
organizational behavior: The emergence of a paradigm. In J. Greenberg (Ed.), Organizational
behavior: The state of the science
(pp. 352). Mahwah, NJ: Lawrence Erlbaum Associates.
Barsky, A., & Kaplan, S. A. (2007). If you feel bad, its unfair: A quantita-tive synthesis of
affect and organizational justice perceptions. Journal of Applied Psychology, 92, 286295.
Beal, D. J., Trougakos, J. P., Weiss, H. M., & Green, S. G. (2006). Episodic processes in
emotional labor: Perceptions of affective delivery and regulation strategies. Journal of
Applied Psychology, 91, 10531065.
Beal, D. J., & Weiss, H. M. (2003). Methods of ecological momentary assessment in
organizational research. Organizational Research Methods, 6, 440464.
Beyer, J., & Nio, D. (2001). Culture as a source, expression, and rein-forcer of emotions in
organizations. In R. L. Payne & C. L. Cooper (Eds.), Emotions at work: Theory, research, and
applications for management (pp. 173197). Chichester, UK: Wiley.
Bono, J. E., & Vey, M. A. (2007). Personality and emotional performance: Extraversion,
neuroticism, and self-monitoring. Journal of Occupational Health Psychology, 12, 177192.
Brief, A. P., Burke, M. J., George, J. M., Robinson, B. S., & Webster, J. (1988). Should
negative affectivity remain an unmeasured variable in the study of job stress? Journal of
Applied Psychology, 73, 193198.
Brief, A. P., & Weiss, H. M. (2002). Organizational behavior: Affect in the workplace.
Annual Review of Psychology, 53, 279307.
Brotheridge, C. M., & Lee, R. T. (2003). Development and validation of the emotional labour
scale. Journal of Occupational and Organizational Psychology, 76, 365379.

Byron, K. (2007). Male and female managers ability to read emotions: Relationships with
supervisors performance ratings and subordinates satisfaction ratings. Journal of
Occupational and Organizational Psychology, 80, 713733.
Cooper, C. L., & Williams, S. (1994). Creating healthy work organizations.
Chichester, UK: Wiley.
Ct, S., Lopez, P. N., Salovey, P., & Miners, C. T. H. (2010). Emotional intelligence and
leadership emergence in small groups. The Leadership Quarterly, 21, 496508.
Dahling, J. J., & Perez, L. A. (2010). Older worker, different actor? Linking age and
emotional labor strategies. Personality and Individual Differences, 48, 574578.
Dalal, R. S., Lam, H., Weiss, H. M., Welch, E. R., & Hulin, C. L. (2009). A within-person
approach to work behavior and performance: Concurrent and lagged citizenshipcounterproductivity associations, and dynamic relationships with affect and overall job
performance. Academy of Management Journal, 52, 10511066.
Dasborough, M. T., Ashkanasy, N. M., Tee, E. E. J., & Tse, H. H. M. (2009). What goes
around comes around: How meso-level negative emotional contagion can ultimately
determine organizational attitudes toward leaders. The Leadership Quarterly, 20, 571585.

Daus, C. S., & Ashkanasy, N. M. (2005). The case for an ability-based model of emotional
intelligence in organizational behavior. Journal of Organizational Behavior, 26, 453466.
De Rivera, J. (1992). Emotional climate: Social structure and emotional dynamics.
International Review of Studies of Emotion, 2, 197218.
Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimen-sionality and
antecedents of emotional labor strategies. Journal of Vocational Behavior, 66, 339357.
Diefendorff, J. M., & Gosserand, R. H. (2003). Understanding the emotional labor process: A
control theory perspective. Journal of Organizational Behavior, 24, 945959.
Diefendorff, J. M., & Greguras, G. J. (2009). Contextualizing emotional display rules:
Examining the roles of targets and discrete emotions in shaping display rule perceptions.
Journal of Management, 35, 880898.
Ekman, P. (1972). Universals and cultural differences in facial expressions of emotion. In J.
Cole (Ed.), Nebraska symposium on motivation, 1971
(Vol. 19, pp. 207282). Lincoln, NE: University of Nebraska Press. Ekman, P. (1999). Facial
expressions. In T. Dalgleish & M. J. Power (Eds.),
Handbook of cognition and emotion (pp. 301320). New York, NY: John Wiley and Sons.
Elfenbein, H. A. (2007). Emotion in organizations: A review and theoretical integration. The
Academy of Management Annals, 1, 315386.
4

Elfenbein, H. A., & Ambady, N. (2003). Universals and cultural differences in recognizing
emotions. Current Directions in Psychological Science,
12, 159164.
Elfenbein, H. A., Beaupr, M. G., Lvesque, M., & Hess, U. (2007). Toward a dialect theory:
Cultural differences in the expression and recognition of posed facial expressions. Emotion, 7,
131146.
Fineman, S. (Ed.). (2000). Emotion in organizations (2nd ed.). London, UK: Sage.
Fisher, C. D. (2000). Mood and emotions while working: Missing pieces of job satisfaction?
Journal of Organizational Behavior, 21, 185202.
Fisher, C. D. (2002). Antecedents and consequences of real-time affective reactions at work.
Motivation & Emotion, 26, 330.
Fisher, C. D. (2008). What if we took within-person performance variability seriously?
Industrial and Organizational Psychology: Perspectives on Science and Practice, 2, 185189.
Fisher, C. D., & Noble, C. S. (2004). A within-person examination of correlates of
performance and emotions while working. Human Performance, 17, 145168.
Forgas, J. P. (1995). Mood and judgment: The affect infusion model (AIM).
Psychological Bulletin, 117, 3966.
Forgas, J. P., & East, R. (2003). Affective influences on social judgments and decisions:
Implicit and explicit processes. In J. P. Forgas, K. Williams &

W.
von Hipple (Eds.), Social judgments: Implicit and explicit processes
R. (1983). The managed heart: Commercialization of human

Hochschild, A.

(pp. 198226). Cambridge, UK: Cambridge University Press.

Forgas, J. P., & George, J. M. (2001). Affective influences on judgments and behavior in
organizations: An information processing perspective.
Organizational Behavior and Human Decision Processes, 86, 334. Forgasz, H. J., & Leder,
G. C. (2006). Academic life: Monitoring work patterns and daily activities. Australian Educational Researcher, 33, 122. Fredrickson, B. L.
(2001). The role of positive emotions in positive psychol-ogy: The broaden-and-build
theory of positive emotions. American
Psychologist, 56, 218226.
Fuller, J. A., Stanton, J. M., Fisher, G. G., Spitzmller, C., Russell, S. S., & Smith, P. C.
(2003). A lengthy look at the daily grind: Time series analysis of events, mood, stress, and
satisfaction. Journal of Applied Psychology, 88, 10191033.

George, G. (1990). Personality, affect, and behavior in groups. Journal of Applied

Psychology, 76, 299307.
George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human
Relations, 53, 10271055.
Glomb, T. M., & Tews, M. J. (2004). Emotional labor: A conceptualization and scale
development. Journal of Vocational Behavior, 64, 123.
Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. New York,
NY: Bantam Books.

Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal leadership: Realizing the power of
emotional intelligence. Boston, MA: Harvard Business School Press.
Gooty, J., Gavin, M., & Ashkanasy, N. M. (2009). Emotions research in OB: The challenges
that lie ahead. Journal of Organizational Behavior, 30, 833838.
Gosserand, R. H., & Diefendorff, J. M. (2005). Emotional display rules and emotional labor:
The moderating role of commitment. Journal of Applied Psychology, 90, 12561264.
Grandey, A. (2003). When the show must go on: Surface and deep acting as predictors of
emotional exhaustion and service delivery. Academy of Management Journal, 46, 8696.
Grandey, A. A., & Diamond, J. A. (2010). Interactions with the public: Bridging job design
and emotional labor perspectives. Journal of Organizational Behavior, 31, 338350.
Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor:
The roles of employee acting strategies and customer detection accuracy. Academy of
Management Journal, 52, 958974.
Groves, K. S. (2005). Linking leader skills, follower attitudes, and contex-tual variables via an
integrated model of charismatic leadership. Journal of Management, 31, 255277.
Hareli, S., & Rafaeli, A. (2008). Emotion cycles: On the social influence of emotion in
organizations. In B. M. Staw & A. P. Brief (Eds.), Research in organizational behavior (Vol.
28, pp. 3559). Oxford, UK: Elsevier Press.
Hrtel, C. E. J., & Ashkanasy, N. M. (2010). Healthy human cultures as positive work
environments. In N. M. Ashkanasy, C. E. P. Wilderom & M. F. Peterson (Eds.), The
handbook of culture and climate (2nd ed., pp. 85100). Thousand Oaks, CA: Sage.
Hrtel, C. E. J., Hsu, A. C. F., & Boyle, M. V. (2002). A conceptual examina-tion of the
causal sequences of emotional labor, emotional dissonance, and emotional exhaustion: The
argument for the role of contextual and provider characteristics. In N. M. Ashkanasy, W. J.
Zerbe & C. E. J. Hrtel (Eds.), Managing emotions in the workplace (pp. 232250). Armonk,
NY: ME Sharpe.

Hatfield, E., Cacioppa, J., & Rapson, R. L. (1992). Emotional contagion. In M. S. Clark (Ed.),
Review of personality and social psychology: Emotion and social behavior (pp. 151177).
Newbury Park, CA: Sage Publications.
Hennig-Thurau, T., Groth, M., Paul, M., & Gremler, D. (2006). Are all smiles created equal?
How emotional contagion and emotional labor affect service relationships. Journal of
Marketing, 70, 5873.

feeling. Berkeley, CA: University of California Press.

Humphrey, R. H. (2002). The many faces of emotional leadership. The Leadership Quarterly,
13, 493504.
Humphrey, R. H. (2008). The right way to lead with emotional labor. In R. H. Humphrey
(Ed.), Affect and emotion: New directions in management theory and research (pp. 117).
Charlotte, NC: Information Age Publishing.
Humphrey, R. H., Pollack, J. M., & Hawver, T. (2008). Leading with emotional labour.
Journal of Managerial Psychology, 23, 151168.
Humphrey, S. E., Nahrgang, J. D., & Morgeson, F. P. (2007). Integrating motivational, social,
and contextual work design features: A meta-analytic summary and theoretical extension of
the work design literature.
Journal of Applied Psychology, 92, 13321356.
Ilies, R., & Judge, T. A. (2002). Understanding the dynamic relationship between personality,
mood, and job satisfaction: A field experience sampling study. Organizational Behavior and
Human Decision Processes, 89, 11191139.
Isen, A. M. (1987). Positive affect, cognitive processes and social behavior. In L. Berkowitz
(Ed.), Advances in experimental social psychology
(Vol. 20, pp. 203253). San Diego, CA: Academic Press.
Isen, A. M. (2002). Positive affect, systematic cognitive processing, and behavior: Toward
integration of affect, cognition, and motivation. In F. Dansereau & F. J. Yammarino (Eds.),
Research in multi-level issues (Vol. 2, pp. 5562). Oxford, UK: Elsevier Science.
Jenkins, S., Delbridge, R., & Roberts, A. (2010). Emotional management in a mass
customised call centre: Examining skill and knowledgeability in interactive service work.
Work, Employment & Society, 24, 546564.
Jordan, P. J., Ashkanasy, N. M., & Ascough, K. A. (2007). Emotional intel-ligence in
organizational behavior and industrial-organizational psychology. In G. Matthews, M.
Zeidner & R. D. Roberts (Eds.), The science of emotional intelligence (pp. 356375). New
York, NY: Oxford University Press.
Jordan, P. J., Ashkanasy, N. M., & Daus, C. S. (2008). Emotional intelli-gence: Rhetoric or
reality? In S. Cartwright & C. L. Cooper (Eds.), The Oxford handbook of personnel
psychology (pp. 3758). Oxford, UK: Oxford University Press.
7

Jordan, P. J., Ashkanasy, N. M., Hrtel, C. E. J., & Hooper, G. S. (2002). Workgroup
emotional intelligence: Scale development and relationship to team process effectiveness and
goal focus. Human Resource Management Review, 12, 195214.
Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integra-tive metaanalysis and cascading model. Journal of Applied Psychology, 95, 5478.
Judge, T. A. (1993). Does affective disposition moderate the relationship between jobsatisfaction and voluntary turnover? Journal of Applied Psychology, 78, 395401.
Judge, T. A., & Ilies, R. (2004). Affect and job satisfaction: A study of their relationship at
work and at home. Journal of Applied Psychology, 89, 661673.
Judge, T. A., & Larsen, R. J. (2001). Dispositional affect and job satisfac-tion: A review and
theoretical extension. Organizational Behavior and Human Decision Processes, 86, 6798.
Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfactionjob
performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127,
376407.
Judge, T. A., Woolf, E. F., & Hurst, C. (2009). Is emotional labor more dif-ficult for some
than for others? A multilevel, experience sampling study.
Personnel Psychology, 62, 5788.
Kellett, J. B., Humphrey, R. H., & Sleeth, R. G. (2002). Empathy and complex task
performance: Two routes to leadership. The Leadership Quarterly, 13, 523544.
Kellett, J. B., Humphrey, R. H., & Sleeth, R. G. (2006). Empathy and the emergence of task
and relations leaders. The Leadership Quarterly, 17, 146162.
ADAMS, ANDREA (1992), Bullying at work. How to confront and overcome it,
Virago Press, Londra.
LEYMANN, H. (1996), Mobbing Perscution au travail, Seuil, Paris
MIELU ZLATE, ROMEO ZENO CREU (2002), Mobbing-ul sau psihoteroarea la
locul de munc, studiu publicat n Revista de psihologie organizaional, Vol. II, nr. 1/2002