2 - Tipuri de Intervenţii Clinice În Organizaţii

05.11.
2012
Tipuri de intervenii clinice n organizaii

Lect. Univ. dr. Oana David Universitatea Babe-Bolyai Departmentul de Psihologie Clinic i Psihoterapie Masterat Tehnici Psihologice de Control al Comportamentului i Dezvoltarea Potenialului Uman Disciplina: Intervenii cognitiv-comportamentale n domeniul organizaional
Tipuri
psihoterapie consiliere programe de asisten a angajailor (EAP) training coaching consultan mentorat
2
Lect. univ. dr. Oana David - Universitatea Babe-Bolyai Intervenii cognitiv-comportamentale n domeniul organizaional
05.11.2012
Intervenie
Consilierea psihologic EAP Coaching
Definire
interventie psihologica realizata: n scopul optimizarii, autocunoasterii si dezvoltarii personale si/sau n scopul preventiei si remiterii problemelor emotionale, cognitive si de comportament (David, 2006). departamente interne ale unei organizatii sau externalizate ca servicii care se ocupa de asistarea si consilierea angajatilor, inclusiv n probleme de sanatate mental proces colaborativ personalizat, derulat ntre coach si un client, ce vizeaza suport n stabilirea obiectivelor si catalizarea atingerii scopurilor unei persoane sau echipe Oferirea de suport de specialitate pentru o anumita problema aflata n aria de operare a respectivului serviciu de consultanta sau aria de expertiza a specialistului. Relatie de parteneriat ntre un expert (mentor) si un novice creata pentru a proteja si a ghida novicele n dezvoltarea sa treptata pe domeniul de expertiza al mentorului. Proces de monitorizare si suport pentru continuturi educationale din partea unei persoane (tutore) pentru alte persoane aflate ntr-un proces de nvatare (adesea academic) Proces de achizitie de cunostinte sau dezvoltare de abilitati specifice unui anumit domeniu de catre un grup de persoane ce activeaza n acea arie de activitate. Works only with groups (two or more people), directs processes & refrains from participation, keeps group on task and focuses the energy
Intervenii cognitiv-comportamentale n domeniul organizaional
Psihoterapia intervenie psihologic n situaii de sntate i boal (David, 2006).
Consultan Mentorat
Tutorat
Training Facilitare
Lect. univ. dr. Oana David - Universitatea Babe-Bolyai
mentor
cineva cu experien i expertiz n domeniul n care clientul aspir s lucreze
i are originile n conceptele MAESTRU PRACTICIAN i UCENICIE benefic pentru cei ce vor s avanseze n carier ntr-un domeniu anume Cei mentorai primesc de la mentori cunoatere, experien, nelepciune i contientizare p ecare le pot utiliza penttru a-i dezvolta cariera.
4
05.11.2012
CONSULTAN
Consultantul expertiz specific, angajat pentru a oferi opinii de specialitate organizaiilor Coach-ul catalizarea expertizei i a rspunsurilor clientului pentru atingerea scopurilor.
CONSILIERE Consilierea este specializat n funcie de domeniul de activitate al profesionistului care o practic:
Consiliere juridic jurist Consiliere medical medic Consiliere psihologic psiholog Coaching - practicat de mai multe tipuri de profesioniti (psihoterapie!)
5
Training-ul
vizeaz transmiterea unor cunotine declarative (tiu ce) i/sau procedurale (tiu cum), mizndu-se pe faptul c subiecii le vor pune apoi n practic;
6
05.11.2012
Coaching
Coaching is a one-on-one development process formally contracted between a coach and a management-level client to help achieve goals related to professional development and / or business performance.
Consulting Mentoring
Coaching
Counselling
7
8
05.11.2012
Ce este Coachingul?
Coachingul este
un proces colaborativ, personalizat, derulat ntre coach i un client, ce vizeaz oferirea de suport n stabilirea i catalizarea atingerii scopurilor unei persoane sau echipe.
reprezint un instrument de dezvoltare a angajailor

facilitarea proceselor de nvare de abiliti generale (soft)
asist angajatul/managerul
s mbunteasc deprinderi necesare unei arii specifice a muncii sau s dezvolte o deprindere important de via
coaching
Coaches help clients move from Point A to Point B a journey of change and development
05.11.2012
Coaching-ul psihologic
Intervenie psihologic, practicat de psihologi Similaritate ridicat cu consilierea psihologic context organizaional Coaching-ul se centreaz pe mbuntirea performanei n domeniile vieii personale i ocupaionale i i are rdcinile n abordrile terapeutice bine fundamentate (Grant, 2001). Coaching-ul un domeniu de activitate pentru specialitii preocupati de integrarea teoriilor si cercetarilor psihologice ce vizeaza starea de bine si performanta individuala si cea a organizaiilor (Neenan i Palmer, 2001).
11
coaching
Situaii care se preteaz pentru coaching: Stabilirea unui plan de via, nelegerea propriilor scopuri i obiective Identificarea unor modaliti pentru a reduce stresul din viaa noastr Stabilirea unui echilibru munc/familie care s ne mplineasc mbuntirea abilitilor de a ne relaiona cu ceilali mbuntirea contientizrii de sine Creterea auto-disciplinei personale i a motivaiei mbuntirea sntii i a rutinelor legate de starea12 de bine (exerciii fizice, diete), etc.
05.11.2012
Coaching vs. Psihoterapie Traditional
Coaching PsihoterapieTraditional Prezent, viitor Trecut, viitor Actiune Insight Surse diverse de info. Info. client Orientat pe abiliti Orientat pe patologie Interpersonal Intrapsihic Lucreaz n jurul Lucreaz prin intermediul problemelor personale problemelor personale Sesiuni la serviciu Sesiuni n cabinetul terapeutului Informaiile pot fi Informaiile confidentiale dezvluite
13
Coaching vs. Consiliere

Counseling stresses understanding. Coaching stresses action. Counseling asks why? (Why can't we be happy?") Coaching asks how? (How can we achieve happiness?") Obstacles are prominent in counseling. Opportunities are prominent in coaching. Counseling is psychological. Coaching is behavioral. Counseling is therapy. Coaching is education. Counseling is cure-oriented. Coaching is success-oriented.
14
05.11.2012
Consiliere versus coaching
Questioning to check learning Feedback on performance Organizational aspect considered Same Core Skills
Questioning to raise awareness Feedback on awareness Individual aspect Important
Coaching
Counseling
15
Intervenii cognitivcomportamentale n domeniul organizaional
20% of Psychotherapists now include Coaching as part of the professional services they offer.
Source: Psychotherapy Finances Newsletter, September 2000 Lect. univ. dr. Oana David - Universitatea Babe-Bolyai Intervenii cognitivcomportamentale n domeniul organizaional 16
05.11.2012
Coaching Psychologists practices and perspectives
17
18
05.11.2012
19
20
10
05.11.2012
Continuous development activities
21
22
11
05.11.2012
EAPs
EAPs typically provide a broad range of work- and life-related assistance for employees and family members
providing information about community resources, Referrals for legal or financial counseling and child=elder care, conducting mental health educational sessions at the worksite, assessment, referral, and brief interventions for behavioral health conditions
retaining the goal of reducing the impact of mental health and substance use disorders on worker productivity and the cost of premature death and disability among employees and their covered family members The Society for Human Resource Management: A work-based intervention program designed to identify and assist employees in resolving personal problems (i.e. marital, financial or emotional problems, family issues, substance/alcohol abuse) that may be adversely affecting the employees performance EAPs are not all the same, but all EAPs provide the same essential functions: direct service delivery to employees (e.g,, treatment, referral services, follow-up) and system-maintenance activities (e.g., program evaluation, training; Erfurt & Foote, 1977), A company may establish an EAP or may contract with an outside provider for EAP services. Some programs address substance abuse only, whereas others assist with any personal concerns.
23
Intervenii cognitiv-comportamentale n domeniul organizaional
HISTORY OF THE EAPs The origin - traced to the founding in 1935 of Alcoholics Anonymous (AA;Riley & Zaccaro, 1987). 1940s, several major corporations were actively promoting helping relationships between alcoholic employees and AA members (Trice & Sonnenstuhl, 1985). 1960s and 1970s - Substance abuse escalated throughout the 1980s. Bernstein and Mahoney (1989): 47% of industrial injuries and approximately 40% of industrial fatalities were linked to alcohol. users of illegal drugs were 1.7 times more likely to be involved in workplace injuries than nonusers and 5 times more likely to have a vehicle accident than nonusers (Crouch, Webb, Peterson, Buller, & Rollins, 1989; Hingson, Lederman, & Walsh, 1985). increased interest in dealing with deteriorating job performance, EAPs expanded their services to cover other problems that employees might have. 1979: 57% of Fortune 500 companies had some type of program that provided assistance to employees with alcohol problems (Normand, Lempert, & O'Brien, 1994) 1998: 48% of companies with more than 100 employees and 15% of small businesses had EAPs (Stieber, 2000) 2002: 90% of Fortune 500 firms indicated they offered such services 2005: 40% of all U.S. private industry workers had access to an EAP (Merrick, Volpe-Vartanian, Horgan, & McCann, 2007; U.S. Department of Labor, 2005)
24
12
05.11.2012
EAPA
EAPs are designed to help individuals, managers and organisations to: Cope with work--related and personal problems and challenges that impact on performance at work. Improve productivity and workplace efficiency. Decrease work--related accidents. Lessen absenteeism and staff turnover. Promote workplace co--operation. Manage the risk of unexpected events. Position the organisation as a caring employer. Recruit and retain staff. Reduce grievances. Assist in addiction problems. Improve staff morale and motivation. Provide a management tool for performance analysis and improvement. Demonstrate a caring attitude to employees. Assist line managers in identifying and resolving staff problems
25
Abordri
Diverse abordri terapeutice au fost adaptate n timp pentru a funciona ca i intervenii n mediul organizaional: Psihodianmic (Kilburg, 1996; 2000) Rogersian (Goodstone i Diamante, 1998) Teoria sistemic (Kiel et al., 1996) Cognitiv-comportamental Adaptarea REBT:
RET - Rational Emotive Training - AER DiMattia & IJermans REBC
26
13

2 - Tipuri de Intervenţii Clinice În Organizaţii

Încărcat de

Informații document

Titlu original

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

2 - Tipuri de Intervenţii Clinice În Organizaţii

Încărcat de

Drepturi de autor:

Formate disponibile

05.11.

Tipuri de intervenii clinice n organizaii

Psihoterapia intervenie psihologic n situaii de sntate i boal (David, 2006).

Lect. univ. dr. Oana David - Universitatea Babe-Bolyai

reprezint un instrument de dezvoltare a angajailor

Coaching vs. Psihoterapie Traditional

Coaching vs. Consiliere

Consiliere versus coaching

Questioning to raise awareness Feedback on awareness Individual aspect Important

Lect. univ. dr. Oana David - Universitatea Babe-Bolyai

Intervenii cognitivcomportamentale n domeniul organizaional

Coaching Psychologists practices and perspectives

Coaching Psychologists practices and perspectives

Coaching Psychologists practices and perspectives

Continuous development activities

Lect. univ. dr. Oana David - Universitatea Babe-Bolyai

Intervenii cognitiv-comportamentale n domeniul organizaional

S-ar putea să vă placă și