Str. Șoseaua Nordului nr.

62D, Etaj 5, Renovatio TradingSRL

Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR

 https://renovatiotrading.ro/documents/ghidul-clientului-final-de-
energie-electrica-si-gaze-naturale.pdf

GHIDUL CLIENTULUI FINAL

DE ENERGIE ELECTRICĂ ȘI GAZE NATURALE

CUPRINS

 ,QWURGXFHUH
 'UHSWXULOH‫܈‬LREOLJD‫܊‬LLOHFOLHQWXOXLILQDOGHHQHUJLHHOHFWULFă
 'UHSWXULOHFOLHQWXOXLILQDOGHHQHUJLHHOHFWULFă
 &OLHQ‫܊‬LLDFWLYL
 &RPXQLWă‫܊‬LGHHQHUJLHDOHFHWă‫܊‬HQLORU
 3URWHF‫܊‬LDFRQVXPDWRUXOXLYXOQHUDELO
 2EOLJD‫܊‬LLOHFOLHQWXOXLILQDOGHHQHUJLHHOHFWULFă
 'UHSWXULOH‫܈‬LREOLJD‫܊‬LLOHFOLHQWXOXLILQDOGHJD]HQDWXUDOH
 3URWHF‫܊‬LDFOLHQWXOXLYXOQHUDELO
 *KLGH[SOLFDWLYSULYLQGHOHPHQWHOHFRPSRQHQWHDOHIDFWXULL
 )DFWXUDGHHQHUJLHHOHFWULFă
 'HILQL‫܊‬LL
 3ULQFLSLLJHQHUDOHSULYLQGIDFWXUDUHDHQHUJLHLHOHFWULFH
 3HULRDGDGHIDFWXUDUHDHQHUJLHLHOHFWULFH
 0RGXOGHGHWHUPLQDUHDHQHUJLHLHOHFWULFHIXUQL]DWHDIHUHQWHXQHLSHULRDGHGHIDFWXUDUH
 ,QIRUPD‫܊‬LLOHFXSULQVHvQIDFWXUă‫܈‬LVDXvQGRFXPHQWHOHDQH[DWHIDFWXULL
 )DFWXUDGHHQHUJLHHOHFWULFăD5HQRYDWLR7UDGLQJ65/SHvQ‫܊‬HOHVXOWXWXURU
 )DFWXUDGHJD]HQDWXUDOH
 'HILQL‫܊‬LL
 3ULQFLSLLJHQHUDOHGHIDFWXUDUH
 3HULRDGDGHIDFWXUDUH
 0RGXOGHGHWHUPLQDUHDFRQVXPXOXLGHJD]HQDWXUDOHDIHUHQWXQHLSHULRDGHGHIDFWXUDUH
 ,QIRUPD‫܊‬LLOHFXSULQVHvQIDFWXUă
 )DFWXUDGHJD]HQDWXUDOHD5HQRYDWLR7UDGLQJ65/SHvQ‫܊‬HOHVXOWXWXURU
 6FKHPDGHVSULMLQLQWURGXVăGH2UGRQDQ‫܊‬ăGH8UJHQWD1USHvQ‫܊‬HOHVXOWXWXURU
 6FKHPăVSULMLQFOLHQ‫܊‬LFDVQLFL
 6FKHPăVSULMLQFOLHQ‫܊‬LQRQFDVQLFL
 6ROX‫܊‬LRQDUHDSOkQJHULORU
 'HILQL‫܊‬LL6SHFLILFH
 3UHVFXUWăUL
 0RGDOLWă‫܊‬LGHSUHOXDUHDUHFODPD‫܊‬LLORUVHVL]ăULORUFHUHULORUvQRUJDQL]D‫܊‬LH
 5HFHS‫܊‬LDvQUHJLVWUDUHD‫܈‬LGLVWULEXLUHDUHFODPD‫܊‬LLORUVHVL]ăULORUVFULVH
 *HVWLRQDUHDUHFODPD‫܊‬LLORUVHVL]ăULORUYHUEDOH
 7UDWDUHDUHFODPD‫܊‬LLORUVHVL]ăULORUVFULVH
 ÌQFKLGHUHDUHFODPD‫܊‬LLORUVHVL]ăULORUVFULVH
 0RQLWRUL]DUHDUHFODPD‫܊‬LLORUVHVL]ăULORU
 6FKLPEDUHDIXUQL]RUXOXLGHHQHUJLHHOHFWULFăJD]HQDWXUDOHGHFăWUHFOLHQWXOILQDO
 'HILQL‫܊‬LL6SHFLILFH
 3UHVFXUWăUL
 'HVFULHUHDSURFHVXOXL
 (WDSHOH3URFHVXOXLGH6FKLPEDUHD)XUQL]RUXOXL
 6LVWDUHDSURFHVXOXLGHVFKLPEDUHDIXUQL]RUXOXL
 5HJXODUL]DUHDREOLJD‫܊‬LLORUGHSODWăGXSăVFKLPEDUHDIXUQL]RUXOXL
 6FKLPEDUHDIXUQL]RUXOXLvQFD]XOORFXOXLGHFRQVXPFXPDLPXO‫܊‬LIXUQL]RUL
 (ILFLHQ‫܊‬ăHQHUJHWLFăVIDWXULXWLOHSHQWUXUHGXFHUHDFRQVXPXOXLGHHQHUJLH

 

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR




1. Introducere
Renovatio Trading S.R.L., RUJDQL]D‫܊‬LHVSHFLDOL]DWă vQIXUQL]DUHDGHHQHUJLHHOHFWULFă‫܈‬LJD]HQDWXUDOHv‫܈‬LED]HD]ă
VWUDWHJLD GH GH]YROWDUH SH FRQFHSWHOH „excelență în afaceri” ‫܈‬L „dezvoltare durabilă” ‫܊‬LQkQG FRQW GH IDSWXO Fă
UHX‫܈‬H‫܈‬WHVăIDFăID‫܊‬ăFRQFXUHQ‫܊‬HLQXPDLGDFăVHLPSXQHSHSLD‫܊‬DHQHUJLHLSULQSURIHVLRQDOLVPFDOLWDWHDVHUYLFLLORU
RIHULWH‫܈‬LDGDSWDUHDUDSLGăODQRLOHFHULQ‫܊‬HGLQSLD‫܊‬ă
3ROLWLFD Renovatio Trading S.R.L. GHRSWLPL]DUHDVHUYLFLXOXLGHIXUQL]DUHDHQHUJLHLHOHFWULFH‫܈‬LJD]HORUQDWXUDOHVH
ED]HD]ăSH
 VDWLVIDFHUHDQHYRLORUFXUHQWH‫܈‬LYLLWRDUHDOHFOLHQ‫܊‬LORUVăLSULQVHUYLFLLGHvQDOWăFDOLWDWHUHDOL]DWHvQFRQGL‫܊‬LL
GHVLJXUDQ‫܊‬ăDVăQăWă‫܊‬LL‫܈‬LGHSURWHMDUHDPHGLXOXLvQFRQMXUăWRU
 vPEXQăWă‫܊‬LUHDFRQWLQXăDFDOLWă‫܊‬LLVHUYLFLLORUVDOH
 GHFL]LL ED]DWH SH DVLJXUDUHD FRQIRUPLWă‫܊‬LL FX FHULQ‫܊‬HOH OHJLVODWLYH HXURSHQH ‫܈‬L QD‫܊‬LRQDOH vQ GRPHQLXO
IXUQL]ăULLHQHUJLHLHOHFWULFH‫܈‬LDJD]HORUQDWXUDOHSUHFXP‫܈‬LSHSULQFLSLLOHFDUHJXYHUQHD]ăDFHVWVHFWRU
 LGHQWLILFDUHDGHPLMORDFHDGHFYDWHGHOXFUX‫܈‬LDGDSWDUHDFRQWLQXăDSURFHGXULORUvQVFRSXOVDWLVIDFHULL
H[LJHQWHORUH[SOLFLWHVDXLPSOLFLWHDOHFOLHQ‫܊‬LORU
 SURPRYDUHDvQVHUYLFLLOHIXUQL]DWHDWHKQRORJLLORUSHUIRUPDQWH‫܈‬LGH]YROWDWHSHED]HHFRORJLFH
Renovatio Trading S.R.L.FRQVLGHUăFăRSWLPL]DUHDFRQWLQXăDFDOLWă‫܊‬LLVHUYLFLXOXLGHIXUQL]DUHGHSLQGHvQPRGGLUHFW
GHFXOWLYDUHDvQUkQGXOSHUVRQDOXOXLSURSULXDFRPSHWHQ‫܊‬HLUHVSRQVDELOLWă‫܊‬LL‫܈‬LDXQHLDWLWXGLQLGHSDUWHQHULDWSR]LWLY
FXFOLHQWXOILQDO‫܈‬LFHLODO‫܊‬LSDUWLFLSDQ‫܊‬LvQSURFHVXOGHIXUQL]DUH
*KLGXO FOLHQWXOXL ILQDO HVWH GRFXPHQWXO SULQ FDUH Renovatio Trading S.R.L. SXQH OD GLVSR]L‫܊‬LD FOLHQ‫܊‬LORU FXUHQ‫܊‬L ‫܈‬L
SRWHQ‫܊‬LDOLXQFXPXOGHLQIRUPD‫܊‬LLHVHQ‫܊‬LDOHvQVFRSXOFRQVROLGăULLXQXLSDUWHQHULDWVXVWHQDELO



$GPLQLVWUDWRU IHEUXDULH

AUREL ARION
 

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


2. Drepturile și obligațiile clientului final de energie electrică
2.1 Drepturile clientului final de energie electrică
ÌQFRQIRUPLWDWHFX/HJHDQUGLQLXOLHDHQHUJLHLHOHFWULFH‫܈‬LDJD]HORUQDWXUDOHDFWXDOL]DWăGHFHPEULH
DUWFOLHQ‫܊‬LLILQDOLGHHQHUJLHHOHFWULFăDXXUPăWRDUHOHGUHSWXUL
 VăDLEăDFFHVODUH‫܊‬HOHOHHOHFWULFHGHLQWHUHVSXEOLF‫܈‬LVăFRQVXPHHQHUJLHHOHFWULFăvQFRQIRUPLWDWHFXSUHYHGHULOH
FRQWUDFWXOXLGHIXUQL]DUH
 VăSDUWLFLSHLQFOXVLYDFHLFOLHQ‫܊‬LILQDOLFDUHRIHUăFRQVXPGLVSHFHUL]DELOSULQDJUHJDUHSHWRDWHSLH‫܊‬HOHGHHQHUJLH
HOHFWULFăDOăWXULGHSURGXFăWRULvQWUXQPRGQHGLVFULPLQDWRULX
 VăVROLFLWHIXUQL]RUXOXLPRGLILFDUHD‫܈‬LFRPSOHWDUHDFRQWUDFWXOXLGHIXUQL]DUH‫܈‬LDDQH[HORUODDFHVWDVDXVăLQL‫܊‬LH]H
DFWH DGL‫܊‬LRQDOH OD FRQWUDFWH DWXQFL FkQG DSDU HOHPHQWH QRL RUL FkQG FRQVLGHUă QHFHVDUă GHWDOLHUHD VDX
FRPSOHWDUHDXQRUFODX]HFRQWUDFWXDOH
 VăDLEăDFFHVSHQWUXFLWLUHODJUXSXULOHGHPăVXUDUHSHQWUXGHFRQWDUH
 Vă VROLFLWH IXUQL]RUXOXL VDX RSHUDWRUXOXL GH GLVWULEX‫܊‬LH Vă LD PăVXUL SHQWUX UHPHGLHUHD GHIHF‫܊‬LXQLORU ‫܈‬L D
GHUDQMDPHQWHORUVXUYHQLWHvQUH‫܊‬HOHOHHOHFWULFH
 VăSULPHDVFăGHVSăJXELULGHODIXUQL]RURSHUDWRUGHUH‫܊‬HDVDXDOWFOLHQWILQDOFRQIRUPSUHYHGHULORUFRQWUDFWXDOH
FkQGLVHSURGXFGDXQHGLQYLQDDFHVWRUDRULvQFD]XOQHUHVSHFWăULLLQGLFDWRULORUGHFDOLWDWHDHQHUJLHL
 VăVHDVRFLH]HYROXQWDUvQYHGHUHDUHSUH]HQWăULLLQWHUHVHORUFOLHQ‫܊‬LORUFRQIRUPUHJOHPHQWăULORU$15(
 VăDF‫܊‬LRQH]HLQGLYLGXDOVDXvQFRPXQvQFDOLWDWHGHFOLHQ‫܊‬LDFWLYLFRQIRUPUHJOHPHQWăULORUHPLVHGH$15(
 VăDFKL]L‫܊‬LRQH]HHQHUJLDHOHFWULFăGHODXQIXUQL]RUGHHQHUJLHLQGLIHUHQWGHVWDWXOPHPEUXvQFDUHHVWHvQUHJLVWUDW
IXUQL]RUXO FX FRQGL‫܊‬LD Vă UHVSHFWH QRUPHOH DSOLFDELOH GH FRPHUFLDOL]DUH ‫܈‬L GH HFKLOLEUDUH VWDELOLWH SH WHULWRULXO
5RPkQLHL
 Vă v‫܈‬L VFKLPEH IXUQL]RUXO VDX SDUWLFLSDQWXO OD SLD‫܊‬ă LPSOLFDW vQ DJUHJDUH FX UHVSHFWDUHD FRQGL‫܊‬LLORUFODX]HORU
FRQWUDFWXDOHvQWHUPHQGHPD[LPXPGH]LOHGHODLQL‫܊‬LHUHDVFKLPEăULLFRQIRUPXQHLSURFHGXULDSUREDWHGH
$15(
 Vă OL VH QRWLILFH vQ PRG FRUHVSXQ]ăWRU RULFH LQWHQ‫܊‬LH GH PRGLILFDUH D FRQGL‫܊‬LLORUFODX]HORU FRQWUDFWXDOH ‫܈‬L Vă ILH
LQIRUPD‫܊‬L vQ PRPHQWXO QRWLILFăULL FX SULYLUH OD GUHSWXO GH D vQFHWD FRQWUDFWXO vQ FD]XO vQ FDUH QX DFFHSWă QRLOH
FRQGL‫܊‬LLFRQWUDFWXDOHVDXPRGLILFăULDOHSUH‫܊‬XOXLGHIXUQL]DUHQRWLILFDWHGHFăWUHIXUQL]RU)XUQL]RUXO‫܈‬LGXSăFD]
DO‫܊‬L RSHUDWRUL HFRQRPLFL FDUH DX GUHSWXO Vă vQFKHLH FRQWUDFWH ELODWHUDOH FX FOLHQ‫܊‬LL ILQDOL QRWLILFă FOLHQ‫܊‬LORU RULFH
PRGLILFDUHDWDULIHORUSUH‫܊‬XULORUvQPRGGLUHFW‫܈‬LvQWLPSXWLOFXFHOSX‫܊‬LQWUHL]HFLGH]LOHvQDLQWHGHLQWUDUHDvQYLJRDUH
DDMXVWăULL
 VăGHQXQ‫܊‬HRULFHFRQWUDFWvQFD]XOvQFDUHQXDFFHSWăQRLOHFRQGL‫܊‬LLFODX]HQRWLILFDWHGHFăWUHIXUQL]RUXOGHHQHUJLH
HOHFWULFă
 VăSULPHDVFă LQIRUPD‫܊‬LL WUDQVSDUHQWH SULYLQG SUH‫܊‬XULOH ‫܈‬LWDULIHOH SUDFWLFDWH SUHFXP‫܈‬L SULYLQGFRQGL‫܊‬LLOHFODX]HOH
FRQWUDFWXDOH UHIHULWRDUH OD DFFHVXO OD VHUYLFLLOH RIHULWH ‫܈‬L SUHVWDUHD DFHVWRUD GH FăWUH RSHUDWRULL HFRQRPLFL GLQ
GRPHQLXOHQHUJLHLHOHFWULFH
 Vă SULPHDVFă WRDWH GDWHOH SHUWLQHQWH SULYLQG FRQVXPXO vQ PRG QHGLVFULPLQDWRULX vQ FHHD FH SULYH‫܈‬WH FRVWXULOH
HIRUWXULOHVDXWLPSXOQHFHVDUHSHQWUXIXUQL]DUHDDFHVWRUGDWH
 VăEHQHILFLH]HGHPDLPXOWHPRGDOLWă‫܊‬LGHSODWăFDUHQXGLVFULPLQHD]ăvQPRGQHMXVWLILFDWvQWUHFOLHQ‫܊‬L6LVWHPHOH
GH SODWăDQWLFLSDWă WUHEXLH VăILHHFKLWDELOH‫܈‬LVăUHIOHFWHvQPRGDGHFYDWFRQVXPXOSUREDELOÌQFD]XOFOLHQWXOXL
FDVQLFGDFăvQXUPDUHJXODUL]ăULLVXPDSOăWLWăGHDFHVWDvQSOXVHVWHPDLPDUHGHOHLDWXQFLIXUQL]RUXOHVWH
REOLJDW Vă UHVWLWXLH VXPD SOăWLWă GH FăWUH FOLHQW vQ WHUPHQ GH  ]LOH GH OD GDWD HPLWHULL IDFWXULL GH UHJXODUL]DUH
6XPHOHVXEDFHDVWăYDORDUHYRUILFRPSHQVDWHvQFRQWXOIDFWXULORUXUPăWRDUH2ULFHGLIHUHQ‫܊‬ăvQFHHDFHSULYH‫܈‬WH
FODX]HOH‫܈‬LFRQGL‫܊‬LLOHWUHEXLHVăUHIOHFWHFRVWXULOHSHQWUXIXUQL]RUDOHGLIHULWHORUVLVWHPHGHSODWă&RQGL‫܊‬LLOHJHQHUDOH
WUHEXLHVăILHHFKLWDELOH‫܈‬LWUDQVSDUHQWHSUH]HQWDWHvQWUXQOLPEDMFODU‫܈‬LX‫܈‬RUGHvQ‫܊‬HOHV‫܈‬LVăQXLQFOXGăEDULHUH
QHFRQWUDFWXDOH vQ FDOHD H[HUFLWăULL GUHSWXULORU FOLHQ‫܊‬LORU FD GH H[HPSOX GDU IăUă D VH OLPLWD OD GRFXPHQWD‫܊‬LD
FRQWUDFWXDOăH[FHVLYă&OLHQ‫܊‬LLVXQWSURWHMD‫܊‬LvPSRWULYDPHWRGHORUGHYkQ]DUHLQFRUHFWHVDXvQ‫܈‬HOăWRDUH
 VăEHQHILFLH]HGHSURFHGXULWUDQVSDUHQWHVLPSOH‫܈‬LLHIWLQHGHVROX‫܊‬LRQDUHDSOkQJHULORU&OLHQ‫܊‬LLDXGUHSWXOODXQ
VWDQGDUGULGLFDWGHIXUQL]DUHDVHUYLFLLORU‫܈‬LGHVROX‫܊‬LRQDUHDSOkQJHULORUGHFăWUHIXUQL]RUXO‫܈‬LGXSăFD]RSHUDWRULL
OLFHQ‫܊‬LD‫܊‬LFDUHvQFKHLHFRQWUDFWHFXFOLHQ‫܊‬LLILQDOLGHHQHUJLHHOHFWULFă

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


 VăILHLQIRUPD‫܊‬LFXSULYLUHODGUHSWXULOHGHFDUHGLVSXQvQPDWHULHGHVHUYLFLLXQLYHUVDOHDWXQFLFkQGDXDFFHVOD
DFHVWHVHUYLFLLvQWHPHLXOGLVSR]L‫܊‬LLORUSUH]HQWHLOHJL
 VăGH‫܊‬LQăGDWHOHSULYLQGFRQVXPXOSURSULX‫܈‬LVăSRDWăDFRUGDDFFHVODGDWHOHGHPăVXUDUHSULQvQ‫܊‬HOHJHUHH[SOLFLWă
‫܈‬LvQPRGJUDWXLWRULFăUXLIXUQL]RUOLFHQ‫܊‬LDWDJUHJDWRU 2SHUDWRULLGHUH‫܊‬HDVXQW REOLJD‫܊‬LVăIXUQL]H]HDFHVWHGDWH
IXUQL]RUXOXLVDXDJUHJDWRUXOXLvQFDX]ă
 VăILHLQIRUPD‫܊‬LFRUHVSXQ]ăWRUFXSULYLUHODFRQVXPXOUHDOGHHQHUJLHHOHFWULFă‫܈‬LODFRVWXULOHUHDOH VXILFLHQW GH
IUHFYHQW DVWIHO vQFkW DFH‫܈‬WLD Vă DLEă SRVLELOLWDWHD Vă v‫܈‬L UHJXODUL]H]H SURSULXO FRQVXP GH HQHUJLH HOHFWULFă
,QIRUPD‫܊‬LLOHUHVSHFWLYHVXQWFRPXQLFDWHODLQWHUYDOHGHWLPSFRUHVSXQ]ăWRDUH‫܊‬LQkQGXVHVHDPDGHFDSDFLWDWHD
HFKLSDPHQWHORUGHPăVXUDUHDOHFOLHQWXOXL‫܈‬LGHSURGXVXOHQHUJHWLFvQFDX]ă)XUQL]RUXODFRUGăDVWIHOGHIDFLOLWă‫܊‬L
OXkQGvQFRQVLGHUDUHvQPRGFRUHVSXQ]ăWRUUDSRUWXOHILFLHQ‫܊‬ăFRVWDODFHVWRUPăVXUL1XVHSRWSHUFHSHFRVWXUL
VXSOLPHQWDUHvQVDUFLQDFRQVXPDWRULORUSHQWUXDFHVWVHUYLFLX
 VăSULPHDVFăXQGHFRQWILQDOGHUHJXODUL]DUHDWXWXURUREOLJD‫܊‬LLORUGHSODWăvQWHUPHQGHPD[LPXPGH]LOHGH
ODVFKLPEDUHDIXUQL]RUXOXL
 VăSDUWLFLSHvQFDGUXOXQXLVLVWHPGHVFKLPEDUHFROHFWLYăDIXUQL]RUXOXL
 VăFXPSHUHHQHUJLHHOHFWULFăGHODXQIXUQL]RUODDOHJHUH‫܈‬LVăvQFKHLHODDOHJHUHFRQWUDFWHFXXQXOVDXPDLPXO‫܊‬L
IXUQL]RULGHHQHUJLHvQDFHOD‫܈‬LWLPSSHQWUXXQVLQJXUORFGHFRQVXPFXFRQGL‫܊‬LDGHDVHVWDELOLSXQFWHOHQHFHVDUH
GHFRQHFWDUH‫܈‬LGHPăVXUDUH
 VăvQFKHLHFRQWUDFWHGHHQHUJLHHOHFWULFăODSUH‫܊‬XULGLQDPLFHFXFHOSX‫܊‬LQXQIXUQL]RU‫܈‬LFXRULFDUHIXUQL]RUFDUH
DUHSHVWHGHFOLHQ‫܊‬LILQDOLFXFRQGL‫܊‬LDVăDLEăXQVLVWHPGHFRQWRUL]DUHLQWHOLJHQWă
 VăSULPHDVFă LQIRUPD‫܊‬LLGHVSUH DYDQWDMHOH FRVWXULOH‫܈‬LULVFXULOH XQRUDVWIHO GH FRQWUDFWHGHHQHUJLHHOHFWULFăOD
SUH‫܊‬XULGLQDPLFHLQFOXVLYFXSULYLUHODQHFHVLWDWHDGHDDYHDXQVLVWHPGHFRQWRUL]DUHLQWHOLJHQWă
 Vă VXSXQă VROX‫܊‬LRQăULL $15( GLYHUJHQ‫܊‬HOH UH]XOWDWH GLQ GHUXODUHD FRQWUDFWHORU vQFKHLDWH vQ VHFWRUXO HQHUJLHL
HOHFWULFHLQFOXVLYOLWLJLLOHGLQWUHSDUWLFLSDQ‫܊‬LLODSLD‫܊‬ăLPSOLFD‫܊‬LvQDJUHJDUH‫܈‬LDO‫܊‬LSDUWLFLSDQ‫܊‬LODSLD‫܊‬ăSUHFXP‫܈‬LFHOH
UH]XOWDWHGLQUHVSRQVDELOLWDWHDSHQWUXGH]HFKLOLEUHvQED]DXQRUSURFHGXULHODERUDWHGH$15(
 VăEHQHILFLH]HGHVHUYLFLLOHXQXLPHGLDWRUvQFRQGL‫܊‬LLOH/HJLLQUSULYLQGPHGLHUHD‫܈‬LRUJDQL]DUHDSURIHVLHL
GHPHGLDWRUFXPRGLILFăULOH‫܈‬LFRPSOHWăULOHXOWHULRDUHvQYHGHUHDVROX‫܊‬LRQăULLH[WUDMXGLFLDUHDOLWLJLLORUDSăUXWHSH
SLD‫܊‬DGHHQHUJLHHOHFWULFă
 VăGHQXQ‫܊‬HXQLODWHUDOFRQWUDFWXOGHIXUQL]DUHvQFRQGL‫܊‬LLOHDUWDOLQGLQOHJH
 VăvQFKHLHFRQWUDFWHGHDJUHJDUHFXSDUWLFLSDQ‫܊‬LLODSLD‫܊‬ăLPSOLFD‫܊‬LvQDJUHJDUHLQFOXVLYDJUHJDWRULLQGHSHQGHQ‫܊‬L
ILLQGGHSOLQLQIRUPD‫܊‬LvQSUHDODELOFXSULYLUHODFODX]HOH‫܈‬LFRQGL‫܊‬LLOHFRQWUDFWXDOHRIHULWHGHDFH‫܈‬WLDIăUăDILQHFHVDU
DFRUGXOIXUQL]RUXOXLVDXYUHXQXLDOWSDUWLFLSDQWODSLD‫܊‬ă)XUQL]RUXOQXOHSRDWHLPSXQHFOLHQ‫܊‬LORUREOLJD‫܊‬LLSURFHGXUL
VDXWDULIHWHKQLFH‫܈‬L DGPLQLVWUDWLYHGLVFULPLQDWRULL vQ IXQF‫܊‬LHGHvQFKHLHUHDVDX QHvQFKHLHUHDGHFăWUHDFH‫܈‬WLDD
XQXLFRQWUDFWFXXQSDUWLFLSDQWODSLD‫܊‬ăLPSOLFDWvQDJUHJDUHQLFLQXSRDWHLPSXQHSOă‫܊‬LVDQF‫܊‬LXQLVDXDOWHUHVWULF‫܊‬LL
FRQWUDFWXDOHQHMXVWLILFDWHvQFRQWUDFWXOGHIXUQL]DUH
 VăSULPHDVFăJUDWXLWFHOSX‫܊‬LQRGDWăSHQWUXILHFDUHSHULRDGăGHIDFWXUDUHvQFD]XOvQFDUHFOLHQWXOVROLFLWăDFHVW
OXFUX WRDWH GDWHOH UHOHYDQWH UHIHULWRDUH OD FRQVXPXO GLVSHFHUL]DELO VDX GDWHOH UHIHULWRDUH OD HQHUJLD HOHFWULFă
IXUQL]DWă‫܈‬LYkQGXWă
&OLHQ‫܊‬LLFDVQLFLvQWUHSULQGHULOHPLFL‫܈‬LPLFURvQWUHSULQGHULOHDXGUHSWXOVăVFKLPEHIXUQL]RUXOGHHQHUJLHHOHFWULFăVDX
SDUWLFLSDQWXOOD SLD‫܊‬ăLPSOLFDW vQ DJUHJDUH IăUă QLFLXQ FRPLVLRQ GHVFKLPEDUH3ULQGHURJDUH IXUQL]RULL GHHQHUJLH
HOHFWULFă VDX SDUWLFLSDQ‫܊‬LL OD SLD‫܊‬ă LPSOLFD‫܊‬L vQ DJUHJDUH SRW SHUFHSH FOLHQ‫܊‬LORU ILQDOL FRPLVLRDQH SHQWUX vQFHWDUHD
FRQWUDFWHORUGHIXUQL]DUHDHQHUJLHLHOHFWULFHvQFKHLDWHSHRGXUDWăGHWHUPLQDWă‫܈‬LFXSUH‫܊‬XULIL[HvQFD]XOUH]LOLHULLORU
DQWLFLSDWHGHFăWUHFOLHQWXOILQDO&RPLVLRDQHOHGHvQFHWDUHWUHEXLHVăvQGHSOLQHDVFăFXPXODWLYXUPăWRDUHOHFRQGL‫܊‬LL
DVăILHFRPXQLFDWHvQPRGFODUFOLHQWXOXLvQDLQWHGHvQFKHLHUHDFRQWUDFWXOXL
EVăILHSUHYă]XWHvQFRQWUDFWXOGHIXUQL]DUHSHFDUHFOLHQWXOODVHPQDW
FVăILHSURSRU‫܊‬LRQDOH‫܈‬LVă QXGHSă‫܈‬HDVFăVXPDSLHUGHULORUHFRQRPLFHGLUHFWH FDX]DWHGHFOLHQWIXUQL]RUXOXLVDX
SDUWLFLSDQWXOXLODSLD‫܊‬ăLPSOLFDWvQDJUHJDUHSULQUH]LOLHUHDFRQWUDFWXOXLLQFOXVLYFRVWXULOHRULFăUHLLQYHVWL‫܊‬LLVDXSDFKHWH
GH VHUYLFLL GHMD IXUQL]DWH FOLHQWXOXL vQ WHPHLXO FRQWUDFWXOXL UHVSHFWLY 6DUFLQD SUREHL SULYLQG SLHUGHULOH HFRQRPLFH
GLUHFWH UHYLQH IXUQL]RUXOXL VDX SDUWLFLSDQWXOXL OD SLD‫܊‬ă LPSOLFDW vQ DJUHJDUH LDU UHVSHFWDUHD GH FăWUH IXUQL]RUL VDX
SDUWLFLSDQ‫܊‬LLODSLD‫܊‬ăLPSOLFD‫܊‬LvQDJUHJDUHDSULQFLSLLORUGHVWDELOLUHDFRPLVLRDQHORUSUHYă]XWHSULQSUH]HQWXODOLQHDW
HVWHPRQLWRUL]DWăGH$15(

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


2.1.1 Clienții activi
&OLHQWXODFWLYHVWHFOLHQWXOILQDOVDXXQJUXSGHFOLHQ‫܊‬LILQDOLFHDF‫܊‬LRQHD]ăvPSUHXQăFDUHFRQVXPăVDXVWRFKHD]ă
HQHUJLDHOHFWULFăSURGXVăvQVSD‫܊‬LLOHSHFDUHOHGH‫܊‬LQHVLWXDWHvQ]RQHOLPLWDWHVDXFDUHYLQGHSURSULDHQHUJLHHOHFWULFă
SURGXVăVDXFDUHSDUWLFLSăODSURJUDPHGHIOH[LELOLWDWHVDXGHHILFLHQ‫܊‬ăHQHUJHWLFăLGHQWLILFDWHFDDWDUHSULQOHJLVOD‫܊‬LD
DSOLFDELOăFXFRQGL‫܊‬LDFDDFWLYLWă‫܊‬LOHUHVSHFWLYHVăQXFRQVWLWXLHSULQFLSDODORUDFWLYLWDWHFRPHUFLDOăVDXSURIHVLRQDOă
ÌQFRQIRUPLWDWHFX/HJHDQUGLQLXOLHDHQHUJLHLHOHFWULFH‫܈‬LDJD]HORUQDWXUDOHDFWXDOL]DWăGHFHPEULH
DUWFOLHQ‫܊‬LLDFWLYLDXXUPăWRDUHOHGUHSWXUL
DGHDEHQHILFLDGHDFHOHD‫܈‬LGUHSWXUL‫܈‬LUHJXOLGHSURWHF‫܊‬LHDFOLHQ‫܊‬LORUFDDFHOHDODFDUHDUDYHDGUHSWXOLQGLYLGXDO
IăUăVăOLVHDSOLFHREOLJD‫܊‬LLSURFHGXUL‫܈‬LWDULIHWHKQLFHVDXDGPLQLVWUDWLYHGLVSURSRU‫܊‬LRQDWHVDXGLVFULPLQDWRULL‫܈‬LQLFL
WDULIHGHUH‫܊‬HDFDUHQXUHIOHFWăFRVWXULOH
EVăRSHUH]HILHGLUHFWILHSULQDJUHJDUH
FVăYkQGăHQHUJLHHOHFWULFăDXWRSURGXVăLQFOXVLYSULQDFRUGXULFRQWUDFWHGHFXPSăUDUHGHHQHUJLHHOHFWULFă
GVă SDUWLFLSH OD PHFDQLVPH GH IOH[LELOLWDWH FDUH SHUPLW PRGLILFDUHD PRGHOHORU GH SURGXFHUH ‫܈‬LVDX FRQVXP ‫܈‬L OD
VFKHPHGHHILFLHQ‫܊‬ăHQHUJHWLFă
HVă GHOHJH XQXL WHU‫ ܊‬JHVWLRQDUHD LQVWDOD‫܊‬LLORU QHFHVDUH SHQWUX GHVIă‫܈‬XUDUHD DFWLYLWă‫܊‬LORU ORU LQFOXVLY LQVWDODUHD
H[SORDWDUHDSUHOXFUDUHDGDWHORU‫܈‬LvQWUH‫܊‬LQHUHDIăUăFDWHU‫܊‬XOVăILHFRQVLGHUDWGUHSWXQFOLHQWDFWLY
IVăEHQHILFLH]HGHDSOLFDUHDXQRUWDULIHGHUH‫܊‬HDWUDQVSDUHQWHQHGLVFULPLQDWRULL‫܈‬LFDUHUHIOHFWăFRVWXULOHFDOFXODWH
VHSDUDW SHQWUX HQHUJLD HOHFWULFă LQWURGXVă vQ UH‫܊‬HD ‫܈‬L SHQWUX HQHUJLD HOHFWULFă FRQVXPDWă GLQ UH‫܊‬HD FRQIRUP
UHJOHPHQWăULORU$15(DVLJXUkQGXVHFăDFHVWHDFRQWULEXLHvQPRGDGHFYDW‫܈‬LHFKLOLEUDWODSDUWDMDUHDFRVWXULORUWRWDOH
DOHVLVWHPXOXL
JVăGH‫܊‬LQăLQVWDOD‫܊‬LLGHVWRFDUHDHQHUJLHL
&OLHQ‫܊‬LLDFWLYLFDUHGH‫܊‬LQLQVWDOD‫܊‬LLGHVWRFDUHDHQHUJLHLHOHFWULFHDXXUPăWRDUHOHGUHSWXUL
DVăILHUDFRUGD‫܊‬LODUH‫܊‬HDFXFRQGL‫܊‬LDFDWRDWHFRQGL‫܊‬LLOHQHFHVDUHVăILHvQGHSOLQLWHFXPDUILUHVSRQVDELOLWDWHDvQ
PDWHULHGHHFKLOLEUDUH‫܈‬LPăVXUDUHDDGHFYDWă
EVăQXOLVHDSOLFHWD[HGXEOH‫܈‬LQLFLWDULIHGHUH‫܊‬HDSHQWUXHQHUJLDHOHFWULFăVWRFDWăUăPDVăvQVSD‫܊‬LLOHORUVDXDWXQFL
FkQGIXUQL]HD]ăVHUYLFLLGHIOH[LELOLWDWHRSHUDWRULORUGHVLVWHP
FVăQXOLVHDSOLFHREOLJD‫܊‬LLVDXWD[HGLVSURSRU‫܊‬LRQDWHDIHUHQWHDFRUGăULLOLFHQ‫܊‬HORU
GVăIXUQL]H]HPDLPXOWHVHUYLFLLVLPXOWDQGDFăDFHVWOXFUXHVWHIH]DELOGLQSXQFWGHYHGHUHWHKQLF&OLHQ‫܊‬LLDFWLYL
DXUHVSRQVDELOLWDWHDGLQ SXQFWGHYHGHUHILQDQFLDUSHQWUXGH]HFKLOLEUHOHSHFDUHOHSURGXFvQ6(1vQDFHVWVHQV
DFH‫܈‬WLDVXQWSăU‫܊‬LUHVSRQVDELOHFXHFKLOLEUDUHDVDXGHOHDJăUHVSRQVDELOLWDWHDORUvQPDWHULHGHHFKLOLEUDUH
2.1.2 Comunități de energie ale cetățenilor
3DUWLFLSDUHDODR FRPXQLWDWHGH HQHUJLH D FHWă‫܊‬HQLORU HVWHGHVFKLVă‫܈‬LYROXQWDUăLDU PHPEULL VDXDF‫܊‬LRQDULL VăLv‫܈‬L
SăVWUHD]ăGUHSWXULOH‫܈‬LREOLJD‫܊‬LLOHvQFDOLWDWHGHFOLHQ‫܊‬LFDVQLFLVDXFOLHQ‫܊‬LDFWLYL
&RPXQLWă‫܊‬LOHGHHQHUJLHDOHFHWă‫܊‬HQLORUVXQWVXSXVHSURFHGXULORU‫܈‬LWDULIHORUQHGLVFULPLQDWRULLHFKLWDELOHSURSRU‫܊‬LRQDOH
‫܈‬LWUDQVSDUHQWHLQFOXVLYSULYLQGvQUHJLVWUDUHD‫܈‬LDFRUGDUHDOLFHQ‫܊‬HORUSUHYă]XWHvQUHJOHPHQWăULOHHPLVHGH$15(
&RPXQLWă‫܊‬LOHGHHQHUJLHDOHFHWă‫܊‬HQLORUSRWSDUWLFLSDODDFWLYLWă‫܊‬LGLQVHFWRUXOHQHUJHWLF‫܈‬LVHSRWDQJDMDvQSURGXF‫܊‬LH
LQFOXVLY GLQ VXUVH UHJHQHUDELOH GLVWULEX‫܊‬LH IXUQL]DUH FRQVXP DJUHJDUH VWRFDUH D HQHUJLHL VHUYLFLL GH HILFLHQ‫܊‬ă
HQHUJHWLFăVDXVHUYLFLLGHvQFăUFDUHSHQWUXYHKLFXOHHOHFWULFHVDXSRWIXUQL]DDOWHVHUYLFLLHQHUJHWLFHFăWUHPHPEULL
VDXDF‫܊‬LRQDULLVăLLQFOXVLYSULQHIHFWXDUHDGHDFWLYLWă‫܊‬LLQWHJUDWHGHDFHVWIHO
&RPXQLWă‫܊‬LOHGHHQHUJLHDOHFHWă‫܊‬HQLORUFRRSHUHD]ăFXRSHUDWRULLGHGLVWULEX‫܊‬LHSHQWUXDIDFLOLWDWUDQVIHUXULOHGHHQHUJLH
HOHFWULFă vQ FDGUXO FRPXQLWă‫܊‬LORU GH HQHUJLH DOH FHWă‫܊‬HQLORU VXE UH]HUYD XQHL FRPSHQVD‫܊‬LL HFKLWDELOH VWDELOLWH SULQ
UHJOHPHQWăULOH$15(
&RPXQLWă‫܊‬LOHGHHQHUJLHDOHFHWă‫܊‬HQLORU
DSRW DFFHVD WRDWH SLH‫܊‬HOH GH HQHUJLH HOHFWULFă GLUHFW VDX SULQ DJUHJDUH vQWUXQ PRG QHGLVFULPLQDWRULX ‫܈‬L VXQW
GHVFKLVHSDUWLFLSăULLWUDQVIURQWDOLHUH
EVXQWWUDWDWHvQWUXQPRGQHGLVFULPLQDWRULX‫܈‬LSURSRU‫܊‬LRQDOFXSULYLUHODDFWLYLWă‫܊‬LOHGUHSWXULOH‫܈‬LREOLJD‫܊‬LLOHORUvQFDOLWDWH
GHFOLHQ‫܊‬LILQDOLSURGXFăWRULIXUQL]RULRSHUDWRULGHVLVWHPHGHGLVWULEX‫܊‬LHVDXSDUWLFLSDQ‫܊‬LODSLD‫܊‬ăLPSOLFD‫܊‬LvQDJUHJDUH
FVXQWUHVSRQVDELOHILQDQFLDUSHQWUXGH]HFKLOLEUHOHSHFDUHOHFDX]HD]ăvQVLVWHPXOHQHUJHWLF
5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


GSRWDF‫܊‬LRQDFDSăU‫܊‬LUHVSRQVDELOHFXHFKLOLEUDUHDVDXv‫܈‬LSRWGHOHJDUHVSRQVDELOLWDWHDGHHFKLOLEUDUH
HVXQWDVLPLODWHFOLHQ‫܊‬LORUDFWLYLSHQWUXFRQVXPXOGHHQHUJLHHOHFWULFăSURGXVă
IOL VH DSOLFă vQ PRG WUDQVSDUHQW ‫܈‬L QHGLVFULPLQDWRULX WDULIH GH UH‫܊‬HD FDOFXODWH VHSDUDW SHQWUX HQHUJLD HOHFWULFă
LQWURGXVăvQUH‫܊‬HD‫܈‬LSHQWUXHQHUJLDHOHFWULFăFRQVXPDWă
JDXGUHSWXOVăRUJDQL]H]HvQFDGUXOFRPXQLWă‫܊‬LLORUSDUWDMDUHDHQHUJLHLHOHFWULFHSURGXVHGHXQLWă‫܊‬LOHGHSURGXFHUH
GH‫܊‬LQXWH GH FRPXQLWDWH vQWUH PHPEULL DFHVWHLD FRQGL‫܊‬LRQDW GH PHQ‫܊‬LQHUHD GUHSWXULORU ‫܈‬L REOLJD‫܊‬LLORU PHPEULORU vQ
FDOLWDWHGHFOLHQ‫܊‬LILQDOLFXUHVSHFWDUHDSUHYHGHULORU‫܈‬LIăUăPRGLILFDUHDWDULIHORUGHUH‫܊‬HD‫܈‬LWD[HORUVWDELOLWHFRQIRUP
PHWRGRORJLHL$15(
KOLVHDSOLFăvQPRGWUDQVSDUHQW‫܈‬LQHGLVFULPLQDWRULXWDULIHOHGHUH‫܊‬HDFRQIRUPPHWRGRORJLHL$15(
&RPXQLWă‫܊‬LOHGHHQHUJLH DOHFHWă‫܊‬HQLORUDXGUHSWXOVăGH‫܊‬LQăVăvQILLQ‫܊‬H]HVăFXPSHUHVDXVăvQFKLULH]HUH‫܊‬HOHGH
GLVWULEX‫܊‬LH‫܈‬LVăOHJHVWLRQH]HvQPRGDXWRQRPEHQHILFLLQGGHGLVSR]L‫܊‬LLOHDSOLFDELOHVLVWHPHORUGHGLVWULEX‫܊‬LHvQFKLVH
SUHYă]XWHODDUWGLQOHJH
&RPXQLWă‫܊‬LOHGH HQHUJLHDOH FHWă‫܊‬HQLORUSRWJHVWLRQDvQPRG DXWRQRPUH‫܊‬HOHOH GH GLVWULEX‫܊‬LHVLWXDWHvQ]RQDORU GH
FRQVXPGHQXPLWHvQFRQWLQXDUH©UH‫܊‬HOHFRPXQLWDUHªvQFRQIRUPLWDWHFXUHJOHPHQWăULOHHPLVHGH$15(
&RPXQLWă‫܊‬LOHGHHQHUJLHDOHFHWă‫܊‬HQLORUFDUHJHVWLRQHD]ăUH‫܊‬HDXDFRPXQLWDUă
DDXGUHSWXOVăvQFKHLHXQDFRUGSULYLQGIXQF‫܊‬LRQDUHDUH‫܊‬HOHLORUFXRSHUDWRUXOGHVLVWHPGHGLVWULEX‫܊‬LHVDXRSHUDWRUXO
GHVLVWHPGHWUDQVSRUWODFDUHHVWHUDFRUGDWăUH‫܊‬HDXD
EVXQW VXSXVH XQRU WDULIH GH UH‫܊‬HD FRUHVSXQ]ăWRDUH OD SXQFWHOH GH UDFRUGDUH GLQWUH UH‫܊‬HDXD ORU ‫܈‬L UH‫܊‬HDXD GH
GLVWULEX‫܊‬LHGLQDIDUDFRPXQLWă‫܊‬LLGHHQHUJLHDFHWă‫܊‬HQLORU‫܈‬LFăDFHVWHWDULIHGHUH‫܊‬HDFRQWDELOL]HD]ăVHSDUDWHQHUJLD
HOHFWULFă DOLPHQWDWă vQ UH‫܊‬HDXD GH GLVWULEX‫܊‬LH ‫܈‬L HQHUJLD HOHFWULFă FRQVXPDWă GLQ UH‫܊‬HDXD GH GLVWULEX‫܊‬LH GLQ DIDUD
FRPXQLWă‫܊‬LLGHHQHUJLHDFHWă‫܊‬HQLORU
FQXGLVFULPLQHD]ă‫܈‬LQXGăXQHD]ăFOLHQ‫܊‬LORUFDUHUăPkQFRQHFWD‫܊‬LODVLVWHPXOGHGLVWULEX‫܊‬LH
2.1.3 Protecția consumatorului vulnerabil
3HQWUXVWDELOLUHDFDWHJRULLORUGHFRQVXPDWRULYXOQHUDELOLVHDXvQYHGHUHQLYHOXULOHYHQLWXULORUSRQGHUHDFKHOWXLHOLORU
FXHQHUJLDGLQYHQLWXOGLVSRQLELOHILFLHQ‫܊‬DHQHUJHWLFăDORFXLQ‫܊‬HORUGHSHQGHQ‫܊‬DFULWLFăGHHFKLSDPHQWHHOHFWULFHGLQ
PRWLYHGHVăQăWDWHYkUVWăVDXDOWHFULWHULL
8QFOLHQWFDVQLFHVWHvQUHJLVWUDWGUHSWFOLHQWYXOQHUDELOGDFăvQGHSOLQH‫܈‬WHFHOSX‫܊‬LQXQDGLQWUHXUPăWRDUHOHFRQGL‫܊‬LL
D DUH YHQLWXUL UHGXVH VLWXDWH SkQă OD XQ SUDJ VWDELOLW GH LQVWLWX‫܊‬LLOH VWDWXOXL FX DWULEX‫܊‬LL vQ GRPHQLXO SURWHF‫܊‬LHL
VRFLDOH
E WLWXODUXO FRQWUDFWXOXL GH IXUQL]DUH D HQHUJLHL HOHFWULFH GHFODUă SH SURSULD UăVSXQGHUH Fă OD ORFXO GH FRQVXP
ORFXLH‫܈‬WH R SHUVRDQă FDUH GLQ PRWLYH GH VăQăWDWH SH ED]D GRFXPHQWHORU HOLEHUDWH GH LQVWLWX‫܊‬LL PHGLFDOH
DELOLWDWHYkUVWăQHFHVLWăFRQWLQXLWDWHDDOLPHQWăULLORFXLQ‫܊‬HLFXHQHUJLHHOHFWULFă
'DFă XQ FOLHQW YXOQHUDELO vQGHSOLQH‫܈‬WH FXPXODWLY FRQGL‫܊‬LLOH SUHYă]XWH DFHVWD EHQHILFLD]ă GH IDFLOLWă‫܊‬LOH
FRUHVSXQ]ăWRDUHILHFăUHLFDWHJRULLÌQPăVXUDvQFDUHDXWRULWă‫܊‬LOHLQVWLWX‫܊‬LLOHUHOHYDQWHDELOLWDWHDXVWDELOLWFULWHULL‫܈‬LUHJXOL
SULYLQG FOLHQ‫܊‬LL YXOQHUDELOL SH PRWLYH GH YHQLWXUL UHGXVH SUHFXP ‫܈‬L vQFDGUDUHD FOLHQ‫܊‬LORU YXOQHUDELOL SH FULWHULL GH
VăQăWDWHYkUVWăIXUQL]RUXOWUHEXLHVă‫܊‬LQăVHDPDGHDFHVWHD
7LSXULOHGHIDFLOLWă‫܊‬LDVLJXUDWHvQPRGJUDWXLWGHFăWUHIXUQL]RULFOLHQ‫܊‬LORUYXOQHUDELOLGLQPRWLYHGHVăQăWDWHYkUVWăVXQW
D DFFHVODSXQFWXOXQLFGHFRQWDFW‫܈‬LVDXGXSăFD]ODSXQFWHOHGHLQIRUPDUHUHJLRQDOăORFDOăSULQPRGDOLWă‫܊‬L
VSHFLILFHDGDSWDWHQHFHVLWă‫܊‬LORUFOLHQ‫܊‬LORUYXOQHUDELOLGLQPRWLYHGHVăQăWDWHYkUVWă
E ODVROLFLWDUHDFOLHQWXOXLYXOQHUDELOFDUHHVWHWLWXODUDOFRQWUDFWXOXLGHIXUQL]DUHDHQHUJLHLHOHFWULFHUHOD‫܊‬LDVD
FX IXUQL]RUXO VH SRDWH GHVIă‫܈‬XUD SULQ LQWHUPHGLXO XQHL WHU‫܊‬H SHUVRDQH GHVHPQDWă vQ VFULV GH DFHVWD Vă
UHDOL]H]H ‫܈‬L Vă WUDQVPLWă DXWRFLWLUHD LQGH[XOXL FRQWRUXOXL Vă SULPHDVFă IDFWXULOHQRWLILFăULOHVHVL]ăULOH Vă
GHSXQăQRWLILFăULFHUHULHWFvQQXPHOH‫܈‬LSHVHDPDWLWXODUXOXLORFXOXLGHFRQVXP
F OD VROLFLWDUHD FOLHQWXOXL YXOQHUDELO WUDQVPLWHUHD FRQGL‫܊‬LLORU FRPHUFLDOH GH IXUQL]DUH D HQHUJLHL HOHFWULFH D
IDFWXULORUDQRWLILFăULORUDSOkQJHULORUVDXDRULFăURUPDWHULDOHLQIRUPDWLYHSHFDOHHOHFWURQLFăvQWUXQIRUPDW
FDUHHVWHFRPSDWLELOFXSURJUDPHOHGHFLWLUHDGRFXPHQWHORU
(VWH LQWHU]LVă GHFRQHFWDUHD GH OD UH‫܊‬HDXD HOHFWULFă D FOLHQ‫܊‬LORU YXOQHUDELOL LQFOXVLY vQ VLWXD‫܊‬LL GH FUL]ă GH HQHUJLH
HOHFWULFă

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


2.2 Obligațiile clientului final de energie electrică
ÌQFRQIRUPLWDWHFX/HJHDQUGLQLXOLHDHQHUJLHLHOHFWULFH‫܈‬LDJD]HORUQDWXUDOHDFWXDOL]DWăGHFHPEULH
DUWFOLHQWXOILQDOGHHQHUJLHHOHFWULFăDUHXUPăWRDUHOHREOLJD‫܊‬LL
&OLHQWXOILQDOGHHQHUJLHHOHFWULFăUăVSXQGHSHQWUXGDXQHOHGRYHGLWHFDX]DWHIXUQL]RUXOXLRSHUDWRUXOXLGHUH‫܊‬HDGLQ
FXOSDVD
1HUHVSHFWDUHD FRQWUDFWXOXL GH IXUQL]DUH D HQHUJLHL HOHFWULFH GH FăWUH FOLHQWXO ILQDO SRDWH DWUDJH VXSRUWDUHD
XUPăWRDUHORUFRQVHFLQ‫܊‬HGXSăFD]
DSHQDOL]ăUL
EVLVWDUHDWHPSRUDUăDIXUQL]ăULLHQHUJLHLHOHFWULFH
FUH]LOLHUHDFRQWUDFWXOXLGHIXUQL]DUHDHQHUJLHLHOHFWULFH
ÌQ FD]XO LQWHUYHQ‫܊‬LLORU DVXSUD LQVWDOD‫܊‬LLORU HOHFWULFH GH FăWUH SHUVRDQH QHDXWRUL]DWH RSHUDWRUXO GH UH‫܊‬HD HVWH
vQGUHSWă‫܊‬LWVăvQWUHUXSăDOLPHQWDUHDFXHQHUJLHHOHFWULFăvQFRQIRUPLWDWHFXUHJOHPHQWăULOHVSHFLILFHDOH$15(
ÌQ FD]XO FRQVWDWăULL FRQIRUP SUHYHGHULORU OHJDOH vQ YLJRDUH D XQRU DF‫܊‬LXQL PHQLWH Vă GHQDWXUH]H vQ RULFH IHO
LQGLFD‫܊‬LLOHHFKLSDPHQWHORUGHPăVXUDUHVDXVăVXVWUDJăHQHUJLDHOHFWULFăSULQRFROLUHDHFKLSDPHQWHORUGHPăVXUDUH
FOLHQWXOILQDOHVWHREOLJDWVăFRQVWLWXLHRJDUDQ‫܊‬LHILQDQFLDUăFRQIRUPSUHYHGHULORUDUWDOLQGLQOHJH
&OLHQWXOILQDOGHHQHUJLHHOHFWULFăFXRSXWHUHDSUREDWăSULQDYL]XOWHKQLFGHUDFRUGDUHGHFHOSX‫܊‬LQN9$HVWH
REOLJDWVăSUH]LQWHSURJQR]HRUDUHGHFRQVXPIXUQL]RUXOXLFXFDUHDUHUHOD‫܊‬LLFRQWUDFWXDOHFRQIRUPUHJOHPHQWăULORU
HPLVHGHDXWRULWDWHDFRPSHWHQWă
&OLHQ‫܊‬LL ILQDOL DX REOLJD‫܊‬LD SOă‫܊‬LL FRQWUDYDORULL IDFWXULORU SHQWUX HQHUJLD HOHFWULFă ‫܈‬L SHQWUX VHUYLFLLOH GH FDUH
EHQHILFLD]ăODWHUPHQHOHVFDGHQWHSUHYă]XWHvQFRQWUDFWHOHvQFKHLDWHvQWUHSăU‫܊‬L
3HQWUX JDUDQWDUHD SOă‫܊‬LORU IDFWXULORU OD HQHUJLD HOHFWULFă IXUQL]RULL GH XOWLPă LQVWDQ‫܊‬ă SRW VROLFLWD FOLHQ‫܊‬LORU
FRQVWLWXLUHDGHJDUDQ‫܊‬LLILQDQFLDUHQXPDLvQFRQGL‫܊‬LLOHVWDELOLWHGHUHJOHPHQWăULOHHPLVHGHDXWRULWDWHDFRPSHWHQWă
&OLHQ‫܊‬LLILQDOLDXREOLJD‫܊‬LDVăFRQWULEXLHvQPRGWUDQVSDUHQW‫܈‬LQHGLVFULPLQDWRULXODFRVWXULOHDVRFLDWHLQWURGXFHULL
VLVWHPHORUGHPăVXUDUHLQWHOLJHQWăFRQIRUPUHJOHPHQWăULORU$15(
ÌQ YHGHUHD HPLWHULL IDFWXULORU GH UHJXODUL]DUH FOLHQWXO ILQDO FDVQLF DUH REOLJD‫܊‬LD GH D SHUPLWH DFFHVXO
UHSUH]HQWDQWXOXLRSHUDWRUXOXLGHGLVWULEX‫܊‬LHODJUXSXOGHPăVXUDUH

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


3. Drepturile și obligațiile clientului final de gaze naturale
ÌQFRQIRUPLWDWHFX/HJHDQUGLQLXOLHDHQHUJLHLHOHFWULFH‫܈‬LDJD]HORUQDWXUDOHDFWXDOL]DWăGHFHPEULH
DUWFOLHQWXOILQDOGHJD]HQDWXUDOHDUHXUPăWRDUHOHREOLJD‫܊‬LL‫܈‬LGUHSWXUL
&OLHQ‫܊‬LL ILQDOL DX REOLJD‫܊‬LD Vă DFKLWH IDFWXULOH UHSUH]HQWkQG FRQWUDYDORDUHD VHUYLFLLORU SUHVWDWH GH FăWUH
IXUQL]RUXORSHUDWRUXOVLVWHPXOXLvQWHUPHQXO‫܈‬LvQFRQGL‫܊‬LLOHSUHYă]XWHvQFRQWUDFWXOvQFKHLDWFXDFHVWD
ÌQYHGHUHDHPLWHULLGHFăWUHIXUQL]RUDIDFWXULORUSHED]DFRQVXPXOXLHIHFWLYGHJD]HQDWXUDOHGHWHUPLQDWGHRSHUDWRU
FOLHQWXOILQDOFDVQLFDUHREOLJD‫܊‬LDGHDSHUPLWHDFFHVXOUHSUH]HQWDQWXOXLRSHUDWRUXOXLFRQGXFWHLVLVWHPXOXLODFDUHHVWH
UDFRUGDWORFXOGHFRQVXPSHQWUXFLWLUHDLQGH[XOXLHFKLSDPHQWXOXLGHPăVXUDUHODXQLQWHUYDOGHWLPSVWDELOLWGHFăWUH
RSHUDWRU
3HQWUXQHvQGHSOLQLUHDREOLJD‫܊‬LLORUFRQWUDFWXDOHDOWHOHGHFkWREOLJD‫܊‬LDGHSODWăDFOLHQWXOXLILQDOSDUWHDvQFXOSăSOăWH‫܈‬WH
FHOHLODOWH SăU‫܊‬L GDXQHLQWHUHVH SkQă OD DFRSHULUHD LQWHJUDOă D SUHMXGLFLXOXL FDX]DW vQ FRQIRUPLWDWH FX SUHYHGHULOH
VWLSXODWHvQFRQWUDFW
ÌQFD]XOLQWHUYHQ‫܊‬LHLDVXSUDXQXLVLVWHPGLQVHFWRUXOJD]HORUQDWXUDOHLQFOXVLYDVXSUDXQHLLQVWDOD‫܊‬LLGHXWLOL]DUHFDUH
SXQHvQSHULFROVLJXUDQ‫܊‬DDOLPHQWăULLFXJD]HQDWXUDOHRSHUDWRUXOVLVWHPXOXLLQVWDOD‫܊‬LHLHVWHvQGUHSWă‫܊‬LWVăvQWUHUXSă
DOLPHQWDUHDvQFRQIRUPLWDWHFXUHJOHPHQWăULOHVSHFLILFHDOH$15(ÌQFD]XOFRQVWDWăULLFRQIRUPSUHYHGHULORUOHJDOH
vQYLJRDUHDXQRUDF‫܊‬LXQLPHQLWHVăGHQDWXUH]HvQRULFHIHOLQGLFD‫܊‬LLOHHFKLSDPHQWHORUGHPăVXUDUHVDXVăVXVWUDJă
JD]H QDWXUDOH SULQ RFROLUHD HFKLSDPHQWHORU GH PăVXUDUH IXUQL]RUXO HVWH vQGUHSWă‫܊‬LW Vă VROLFLWH FOLHQWXOXL ILQDO
FRQVWLWXLUHDGHJDUDQ‫܊‬LLILQDQFLDUHSHQWUXRSHULRDGăGHFRQVXPHFKLYDOHQWGHPD[LPXPXQDQ5HIX]XOFRQVWLWXLULL
DFHVWRUJDUDQ‫܊‬LLGăGUHSWXOIXUQL]RUXOXLVăVROLFLWHRSHUDWRUXOXLGHWUDQVSRUWGLVWULEX‫܊‬LHvQWUHUXSHUHDDOLPHQWăULLFOLHQWXOXL
ILQDO
&OLHQ‫܊‬LLILQDOLGHJD]HQDWXUDOHDXXUPăWRDUHOHGUHSWXUL
DVăDLEăDFFHVODRELHFWLYHOHVLVWHPHOHGLQVHFWRUXOJD]HORUQDWXUDOHvQFRQGL‫܊‬LLOHOHJLL‫܈‬LVăILHLQIRUPD‫܊‬LDWXQFLFkQG
VXQWUDFRUGD‫܊‬LODDFHVWHDFXSULYLUHODGUHSWXULOHORUGHDILDOLPHQWD‫܊‬LFXJD]HQDWXUDOHGHRFDOLWDWHVSHFLILFDWăOD
SUH‫܊‬XULUH]RQDELOHFRQIRUPSUHYHGHULORUOHJDOHvQYLJRDUH
EVăvQFKHLHFXIXUQL]RUXO GHJD]H QDWXUDOH XQFRQWUDFWFDUHVăSUHYDGăFRQGL‫܊‬LLFODX]HFRQWUDFWXDOH HFKLWDELOH ‫܈‬L
FDUHVăFRQ‫܊‬LQăFHOSX‫܊‬LQXUPăWRDUHOHLQIRUPD‫܊‬LL
L LGHQWLWDWHD‫܈‬LDGUHVDIXUQL]RUXOXL
LL VHUYLFLLOHRIHULWHFDOLWDWHDVHUYLFLLORURIHULWHSUHFXP‫܈‬LWHUPHQXOGHvQFHSHUHDGHUXOăULLFRQWUDFWXOXL
UHVSHFWLYWHUPHQXOSUHYă]XWSHQWUXvQFHSHUHDDOLPHQWăULLLQL‫܊‬LDOHFXJD]HQDWXUDOHGXSăFD]
LLL WLSXULOHVHUYLFLLORUGHPHQWHQDQ‫܊‬ăRIHULWHGXSăFD]SULQFRQWUDFW
LY PLMORDFHOHSULQFDUHVHSRWRE‫܊‬LQHLQIRUPD‫܊‬LLDFWXDOL]DWHSULYLQGWRDWHSUH‫܊‬XULOHWDULIHOHDSOLFDELOHLQFOXVLY
FHOHSHQWUXPHQWHQDQ‫܊‬ăGXSăFD]
Y GXUDWDFRQWUDFWXOXLFRQGL‫܊‬LLOHGHUHvQQRLUHSUHOXQJLUH‫܈‬LGHvQWUHUXSHUHDVHUYLFLLORU‫܈‬LDFRQWUDFWXOXL‫܈‬L
GDFăHVWHUHFXQRVFXWGUHSWXOGHDGHQXQ‫܊‬DFXWLWOXJUDWXLWFRQWUDFWXO
YL HYHQWXDOHOHFRPSHQVD‫܊‬LLGHVSăJXELUL‫܈‬LPRGDOLWDWHDGHUDPEXUVDUHDSOLFDELOăvQFD]XOQHUHVSHFWăULL
FDOLWă‫܊‬LLVHUYLFLLORUSUHYă]XWHvQFRQWUDFWLQFOXVLYvQFD]XOIDFWXUăULLLQH[DFWH‫܈‬LUHDOL]DWHFXvQWkU]LHUH
YLL PRGDOLWă‫܊‬LOHGHLQL‫܊‬LHUHDSURFHGXULORUGHVROX‫܊‬LRQDUHDOLWLJLLORU
YLLL LQIRUPD‫܊‬LLSULYLQGGUHSWXULOHFOLHQ‫܊‬LORULQFOXVLYSULYLQGVROX‫܊‬LRQDUHDSOkQJHULORU‫܈‬LWRDWHLQIRUPD‫܊‬LLOH
PHQ‫܊‬LRQDWHODOLWEFRPXQLFDWHvQPRGFODUSULQLQWHUPHGLXOIDFWXULORUVDXSHSDJLQLOHGHLQWHUQHWDOH
DFHVWRURSHUDWRULHFRQRPLFL
FVăSULPHDVFăJUDWXLWGHODIXUQL]RUXOGHJD]HQDWXUDOHRFRSLHDFRQWUDFWXOXLFDUHVăFRQ‫܊‬LQăFHOSX‫܊‬LQLQIRUPD‫܊‬LLOH
SUHYă]XWHODOLWEvQDLQWHGHvQFKHLHUHDVDXFRQILUPDUHDvQFKHLHULLDFHVWXLD$WXQFLFkQGFRQWUDFWXOHVWHvQFKHLDWSULQ
LQWHUPHGLDULLQIRUPD‫܊‬LLOHSUHYă]XWHODOLWEVHSULPHVFGHDVHPHQHDvQDLQWHGHvQFKHLHUHDFRQWUDFWXOXL
GVăVROLFLWHIXUQL]RUXOXLRSHUDWRUXOXLGHVLVWHPPRGLILFDUHD‫܈‬LFRPSOHWDUHDFRQWUDFWXOXLvQFKHLDWFXDFHVWDDWXQFL
FkQG DSDU HOHPHQWH QRL RUL FkQG FRQVLGHUă QHFHVDUă GHWDOLHUHD VDX FRPSOHWDUHD XQRU FODX]H FRQWUDFWXDOH vQ
FRQIRUPLWDWHFXSUHYHGHULOHOHJDOHvQYLJRDUH
HVăILHQRWLILFD‫܊‬LvQPRGFRUHVSXQ]ăWRUFXSULYLUHODRULFHLQWHQ‫܊‬LHGHPRGLILFDUHDFRQWUDFWXOXLSUHFXP‫܈‬LFXSULYLUH
ODRULFHPDMRUDUHDSUH‫܊‬XOXLWDULIXOXLvQPRGGLUHFW‫܈‬LvQWLPSXWLOGDUQXPDLWkU]LXGHVIkU‫܈‬LWXOSULPHLSHULRDGHQRUPDOH
GHIDFWXUDUHFDUHXUPHD]ăLQWUăULLvQYLJRDUHDPDMRUăULLvQWUXQPRGWUDQVSDUHQW‫܈‬LX‫܈‬RUGHvQ‫܊‬HOHVSUHFXP‫܈‬LVăILH

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


LQIRUPD‫܊‬L vQ PRPHQWXO QRWLILFăULL FX SULYLUH OD GUHSWXO GH D GHQXQ‫܊‬D FRQWUDFWXO vQ FD]XO vQ FDUH QX DFFHSWă QRLOH
FRQGL‫܊‬LL
IVăGHQXQ‫܊‬HFRQWUDFWXOvQFD]XOvQFDUHQXDFFHSWăQRLOHFRQGL‫܊‬LLQRWLILFDWHGHFăWUHIXUQL]RUXOGHJD]HQDWXUDOH
JVăOLVHSXQăODGLVSR]L‫܊‬LHRJDPăODUJăGHPRGDOLWă‫܊‬LGHSODWăFDUHVăOHSHUPLWăVăv‫܈‬LvQGHSOLQHDVFăREOLJD‫܊‬LLOH
GHSODWăDIDFWXULLREOLJD‫܊‬LLGHSODWăSUHYă]XWHvQFRQWUDFW‫܈‬LFDUHQXFUHHD]ăGLVFULPLQăULQHMXVWLILFDWHvQWUHFOLHQ‫܊‬L
6LVWHPHOH GH SODWă DQWLFLSDWă WUHEXLH Vă ILH HFKLWDELOH ‫܈‬L Vă UHIOHFWH vQ PRG DGHFYDW FRQVXPXO SUREDELO ÌQ FD]XO
FOLHQWXOXLFDVQLFGDFăvQXUPDUHJXODUL]ăULLVXPDSOăWLWăGHDFHVWDvQSOXVHVWHPDLPDUHGHOHLDWXQFLIXUQL]RUXO
HVWHREOLJDWVăUHVWLWXLHVXPDSOăWLWăGHFăWUHFOLHQWvQWHUPHQGH]LOHGHODGDWDHPLWHULLIDFWXULLGHUHJXODUL]DUH
6XPHOH VXE DFHDVWăYDORDUHYRUIL FRPSHQVDWH vQ FRQWXOIDFWXULORUXUPăWRDUH2ULFH GLIHUHQ‫܊‬ăvQFHHD FHSULYH‫܈‬WH
FODX]HOH ‫܈‬L FRQGL‫܊‬LLOH VLVWHPHORU GH SODWă WUHEXLH Vă UHIOHFWH FRVWXULOH VXSRUWDWH GH FăWUH IXUQL]RU SHQWUX GLIHULWHOH
VLVWHPHGHSODWă&RQGL‫܊‬LLOHJHQHUDOHWUHEXLHVăILHHFKLWDELOH‫܈‬LWUDQVSDUHQWHSUH]HQWDWHvQWUXQOLPEDMFODU‫܈‬LX‫܈‬RUGH
vQ‫܊‬HOHV ‫܈‬L QX WUHEXLH Vă LQFOXGă EDULHUH QHFRQWUDFWXDOH vQ FDOHD H[HUFLWăULL GUHSWXULORU FOLHQ‫܊‬LORU FD GH H[HPSOX
GRFXPHQWD‫܊‬LDFRQWUDFWXDOăH[FHVLYă&OLHQ‫܊‬LLVXQWSURWHMD‫܊‬LvPSRWULYDSUDFWLFLORUFRPHUFLDOHLQFRUHFWHVDXvQ‫܈‬HOăWRDUH
KVăv‫܈‬LVFKLPEHIXUQL]RUXOvQPRGJUDWXLWFXUHVSHFWDUHDFRQGL‫܊‬LLORUFODX]HORUFRQWUDFWXDOHvQWHUPHQGHGH]LOH
GHODGDWDVROLFLWăULLFRQIRUPXQHLSURFHGXUL DSUREDWHGH$15(FDUHVWDELOH‫܈‬WHvQSULQFLSDOHWDSHOHSURFHVXOXLGH
VFKLPEDUH D IXUQL]RUXOXL PRGDOLWDWHD GH VWLQJHUH D REOLJD‫܊‬LLORU GH SODWă GDWRUDWH GH FOLHQWXO ILQDO IXUQL]RUXOXL FH
XUPHD]ă D IL VFKLPEDW GDWHOH FH SRW IL VROLFLWDWH GH FOLHQWXO ILQDO VDX GH QRXO IXUQL]RU vQ SURFHVXO GH VFKLPEDUH
SUHFXP‫܈‬LRSHUDWRULLGHVLVWHPFDUHVXQWREOLJD‫܊‬LVăOHIXUQL]H]H
LVăSULPHDVFăXQGHFRQWILQDOGHOLFKLGDUHGXSăVFKLPEDUHDIXUQL]RUXOXLGHJD]HQDWXUDOHvQWHUPHQGHPD[LPXP
GH]LOHGHODVFKLPEDUHDIXUQL]RUXOXL
MVăEHQHILFLH]HGHSURFHGXULWUDQVSDUHQWHVLPSOH‫܈‬LODFHOHPDLPLFLFRVWXULGHVROX‫܊‬LRQDUHDSOkQJHULORU7R‫܊‬LFOLHQ‫܊‬LL
ILQDOLDXGUHSWXOODXQVWDQGDUGULGLFDWGHVHUYLFLL‫܈‬LGHVROX‫܊‬LRQDUHDSOkQJHULORUGHFăWUHIXUQL]RUXOORUGHJD]HQDWXUDOH
NVăSULPHDVFăLQIRUPD‫܊‬LLWUDQVSDUHQWHSULYLQGSUH‫܊‬XULOHWDULIHOHDSOLFDELOHSUHFXP‫܈‬LSULYLQGFRQGL‫܊‬LLOHJHQHUDOHGH
DFFHV‫܈‬LGHXWLOL]DUHDVHUYLFLLORURIHULWHGHFăWUHIXUQL]RUXOGHJD]HQDWXUDOH
OVă VROLFLWH IXUQL]RUXOXL vQWUHUXSHUHD IXUQL]ăULL JD]HORU QDWXUDOH vQ FD]XO vQ FDUH vQWUHUXSHUHD HVWH OHJDWă GH
IXQF‫܊‬LRQDUHDvQFRQGL‫܊‬LLGHVLJXUDQ‫܊‬ăDLQVWDOD‫܊‬LLORUFOLHQWXOXLILQDOVDXDOHRSHUDWRUXOXLGHVLVWHP
PVăVROLFLWHIXUQL]RUXOXLRSHUDWRUXOXLGHVLVWHPFDDWXQFLFkQGVXQWFRQVWDWDWHGHILFLHQ‫܊‬HWHKQLFHVăLDPăVXULSHQWUX
DVLJXUDUHDSDUDPHWULORUGHVLJXUDQ‫܊‬ăvQDSURYL]LRQDUHDFXJD]HQDWXUDOH
QVă VROLFLWH ‫܈‬L Vă SULPHDVFă SHQDOLWă‫܊‬LOH VXSRUWDWH GH FăWUH IXUQL]RUXORSHUDWRUXO GH VLVWHP SHQWUX QHvQGHSOLQLUHD
REOLJD‫܊‬LLORUvQFRQIRUPLWDWHFXSUHYHGHULOHVWDQGDUGHORUGHSHUIRUPDQ‫܊‬ă
RVăVROLFLWH‫܈‬LVăSULPHDVFăIăUăVăOLVHSHUFHDSăFRVWXULVXSOLPHQWDUHSHQWUXDFHVWVHUYLFLXWRDWHGDWHOHUHOHYDQWH
SULYLQGSURSULXOFRQVXPVDXVăvPSXWHUQLFHDVFăRULFHIXUQL]RUOLFHQ‫܊‬LDWSHED]DXQXLDFRUGH[SOLFLW‫܈‬LJUDWXLWVăDLEă
DFFHVODGDWHOHGHPăVXUDUHRSHUDWRUXOGHVLVWHPUHVSRQVDELOGHJHVWLRQDUHDDFHVWRUGDWHDYkQG REOLJD‫܊‬LDVăOH
IXUQL]H]HDFHVWXLD
SVăILHLQIRUPD‫܊‬LFRUHVSXQ]ăWRUFXSULYLUH ODFRQVXPXOORU HIHFWLY GH JD]H QDWXUDOH ‫܈‬LODFRVWXULOH UHDOHDIHUHQWH
VXILFLHQW GH IUHFYHQW DVWIHO vQFkW Vă DLEă SRVLELOLWDWHD Vă v‫܈‬L DMXVWH]H SURSULXO FRQVXP GH JD]H QDWXUDOH $FHVWH
LQIRUPD‫܊‬LL VXQW FRPXQLFDWH GH IXUQL]RU OD LQWHUYDOH GH WLPS FRUHVSXQ]ăWRDUH ‫܊‬LQkQGXVH FRQW GH FDSDFLWDWHD
HFKLSDPHQWHORU GH PăVXUDUH DOH FOLHQWXOXL ILQDO ‫܈‬L GH UDSRUWXO FRVWEHQHILFLX DO DFHVWRU PăVXUL IăUă FD DFHVWD Vă
SHUFHDSăFOLHQ‫܊‬LORUILQDOLFRVWXULVXSOLPHQWDUHSHQWUXDFHVWVHUYLFLX
3.1 Protecția clientului vulnerabil
&OLHQWXOILQDODSDU‫܊‬LQkQGFDWHJRULHLFOLHQ‫܊‬LORUFDVQLFLHVWHvQUHJLVWUDWGUHSWFOLHQWYXOQHUDELOGDFăvQGHSOLQH‫܈‬WHFHOSX‫܊‬LQ
XQDGLQWUHXUPăWRDUHOHFRQGL‫܊‬LL
DDUHYHQLWXULUHGXVHVLWXDWHSkQăODXQSUDJVWDELOLWGHLQVWLWX‫܊‬LLOHVWDWXOXLFXDWULEX‫܊‬LLvQGRPHQLXOSURWHF‫܊‬LHLVRFLDOH
EODORFXOGHFRQVXPORFXLH‫܈‬WHRSHUVRDQăFDUHGLQPRWLYHGHVăQăWDWHYkUVWăQHFHVLWăFRQGL‫܊‬LLVSHFLDOHUHIHULWRDUH
ODDFWLYLWDWHDGHIXUQL]DUHDJD]HORUQDWXUDOH
'DFăXQFOLHQWYXOQHUDELOvQGHSOLQH‫܈‬WHDPEHOHFRQGL‫܊‬LLSUHYă]XWHDFHVWDEHQHILFLD]ăGHIDFLOLWă‫܊‬LOHFRUHVSXQ]ăWRDUH
ILHFăUHLFDWHJRULL
&ULWHULLOHGHvQFDGUDUHDXQXLFOLHQWFDVQLFvQFDWHJRULDFOLHQ‫܊‬LORUYXOQHUDELOLGLQPRWLYHGHYHQLWXULUHGXVHIDFLOLWă‫܊‬LOH
ILQDQFLDUH‫܈‬LPRGDOLWă‫܊‬LOHGHLPSOHPHQWDUHDDFHVWRUDVXQWVWDELOLWHGHFăWUHLQVWLWX‫܊‬LLOHVWDWXOXLFXDWULEX‫܊‬LLvQGRPHQLXO
SURWHF‫܊‬LHLVRFLDOH

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


&ULWHULLOHGHvQFDGUDUHDXQXLFOLHQWFDVQLFvQFDWHJRULDFOLHQ‫܊‬LORUYXOQHUDELOLGLQPRWLYHGHVăQăWDWHYkUVWăVXQWVWDELOLWH
GHFăWUHLQVWLWX‫܊‬LLOHVWDWXOXLFXDWULEX‫܊‬LLvQGRPHQLXOSURWHF‫܊‬LHLVRFLDOH
7LSXULOHGHIDFLOLWă‫܊‬LDVLJXUDWHFOLHQ‫܊‬LORUYXOQHUDELOLGLQPRWLYHGHYHQLWXULUHGXVHVXQWXUPăWRDUHOH
DDMXWRDUHILQDQFLDUHSHQWUXvQFăO]LUHDORFXLQ‫܊‬HLFXJD]HQDWXUDOHDFRUGDWHGHFăWUHLQVWLWX‫܊‬LLOHVWDWXOXLFXDWULEX‫܊‬LLvQ
GRPHQLXOSURWHF‫܊‬LHLVRFLDOHFDUHVWDELOHVFFXDQWXPXOOLPLWDGHYHQLWSHQWUXFDUHVHDFRUGăDFHVWHDMXWRDUHSUHFXP
‫܈‬LPRGDOLWă‫܊‬LOHGHLPSOHPHQWDUHDDFHVWRUIDFLOLWă‫܊‬L
EIDFWXUDUHD OXQDUă D FRQVXPXOXL GH JD]H QDWXUDOH GH FăWUH IXUQL]RU GRDU SH ED]D FRQVXPXOXL HIHFWLY GH JD]H
QDWXUDOHGHWHUPLQDWSULQFLWLUHDGHFăWUHRSHUDWRUDXWRFLWLUHDGHFăWUHFOLHQWXOYXOQHUDELODLQGH[XOXLHFKLSDPHQWXOXL
GH PăVXUDUH vQ SHULRDGD vQ FDUH LQVWLWX‫܊‬LLOH VWDWXOXL FX DWULEX‫܊‬LL vQ GRPHQLXO SURWHF‫܊‬LHL VRFLDOH DFRUGă DMXWRDUH
ILQDQFLDUHSHQWUXvQFăO]LUHDORFXLQ‫܊‬HLFXJD]HQDWXUDOH
)XUQL]RUXOGHJD]HQDWXUDOHDUHREOLJD‫܊‬LDVăFRPXQLFHvQWLPSXWLORSHUDWRUXOXLVLWXD‫܊‬LDFHQWUDOL]DWRDUHSULYLQGFOLHQ‫܊‬LL
YXOQHUDELOLGLQPRWLYHGHYHQLWXULUHGXVHSULPLWăGHODLQVWLWX‫܊‬LLOHVWDWXOXLFXDWULEX‫܊‬LLvQGRPHQLXOSURWHF‫܊‬LHLVRFLDOH
7LSXULOHGHIDFLOLWă‫܊‬L DVLJXUDWHvQPRG JUDWXLWFOLHQ‫܊‬LORU YXOQHUDELOLGLQPRWLYH GHVăQăWDWHYkUVWă VXQW XUPăWRDUHOH
DDVLJXUDUHDGHFăWUHIXUQL]RUDDFFHVXOXLODFHQWUXOGHUHOD‫܊‬LLFXFOLHQ‫܊‬LLSULQPRGDOLWă‫܊‬LVSHFLILFHDGDSWDWHQHFHVLWă‫܊‬LORU
FOLHQ‫܊‬LORUYXOQHUDELOLGLQPRWLYHGHVăQăWDWHYkUVWă
EODVROLFLWDUHDFOLHQWXOXLYXOQHUDELOIDFWXUDUHDOXQDUăDFRQVXPXOXLGHJD]HQDWXUDOHGHFăWUHIXUQL]RUGRDUSHED]D
FRQVXPXOXLHIHFWLYGHJD]HQDWXUDOHGHWHUPLQDWSULQFLWLUHDGHFăWUHRSHUDWRUDXWRFLWLUHDGHFăWUHFOLHQWXOYXOQHUDELO
DLQGH[XOXLHFKLSDPHQWXOXLGHPăVXUDUH
FODVROLFLWDUHDFOLHQWXOXLYXOQHUDELOWUDQVPLWHUHDFRQGL‫܊‬LLORUFRPHUFLDOHGHIXUQL]DUHDJD]HORUQDWXUDOHDIDFWXULORUD
QRWLILFăULORU D SOkQJHULORU VDX D RULFăURU PDWHULDOH LQIRUPDWLYH SULQ PLMORDFH HOHFWURQLFH vQWUXQ IRUPDW FDUH HVWH
FRPSDWLELO FX PDMRULWDWHD SURJUDPHORU GH FLWLUH D GRFXPHQWHORU LDU FXORDUHD IRQWXULORU XWLOL]DWH WUHEXLH Vă ILH vQ
FRQWUDVWFXFHDDIRQGXOXL
GOD VROLFLWDUHD FOLHQWXOXL YXOQHUDELO IXUQL]RUXO ‫܈‬L RSHUDWRUXO FRQYLQ FD UHOD‫܊‬LD FX DFHVWD DXWRFLWLUHD LQGH[XOXL
HFKLSDPHQWXOXLGHPăVXUDUHWUDQVPLWHUHDIDFWXULLSHQXPHOH‫܈‬LDGUHVDGHFRUHVSRQGHQ‫܊‬ăDOHSHUVRDQHLUHVSHFWLYH
QRWLILFăULSOkQJHULHWFVăVHGHVIă‫܈‬RDUHSULQLQWHUPHGLXOXQHLWHU‫܊‬HSHUVRDQHvPSXWHUQLFLWăvQVFULVGHWLWXODUXOORFXOXL
GHFRQVXP


 

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


4. Ghid explicativ privind elementele componente ale facturii
4.1 Factura de energie electrică
4.1.1 Definiții
ÌQvQ‫܊‬HOHVXO5HJXODPHQWXOXLGHIXUQL]DUHDHQHUJLHLHOHFWULFHODFOLHQ‫܊‬LLILQDOL2UGLQXO$15(1UGLQGHFHPEULH
DFWXDOL]DWLXOLHWHUPHQLLGHPDLMRVDXVHPQLILFD‫܊‬LLOHXUPăWRDUH
Client final noncasnicFOLHQWXOILQDOFDUHFXPSăUăHQHUJLHHOHFWULFăSHQWUXX]XOSURSULXDOWXOGHFkWFHOFDVQLFvQ
DFHDVWă FDWHJRULH LQWUă ‫܈‬L SURGXFăWRUL IXUQL]RUL VDX RSHUDWRUL GH UH‫܊‬HD FDUH FXPSăUă HQHUJLH HOHFWULFă SHQWUX
FRQVXPXOSURSULX
Client casnicFOLHQWXOFDUHFXPSăUăHQHUJLHHOHFWULFăSHQWUXSURSULXOFRQVXPFDVQLFH[FOX]kQGFRQVXPXOSHQWUX
DFWLYLWă‫܊‬LFRPHUFLDOHVDXSURIHVLRQDOH
Contract de rețea FRQWUDFW SHQWUX SUHVWDUHD VHUYLFLXOXL GH GLVWULEX‫܊‬LH D HQHUJLHL HOHFWULFH ‫܈‬LVDX FRQWUDFW SHQWUX
SUHVWDUHDVHUYLFLXOXLGHWUDQVSRUW
Contribuția pentru cogenerarea de înaltă eficiență ± FRQGL‫܊‬LH UH]XOWDWă GLQ LPSOHPHQWDUHD VFKHPHL GH VSULMLQ
SHQWUXSURPRYDUHDFRJHQHUăULLGHvQDOWăHILFLHQ‫܊‬ăFRQVWLWXLWăFDREOLJD‫܊‬LHGHLQFOXGHUHODIDFWXUDUH
Interval de citire LQWHUYDOXO GH WLPS vQWUH GRXă FLWLUL FRQVHFXWLYH DOH LQGLFD‫܊‬LLORU JUXSXOXL GH PăVXUDUH SHQWUX
GHWHUPLQDUHDFRQVXPXOXLGHHQHUJLHHOHFWULFăFRUHVSXQ]ăWRUDFHOXLLQWHUYDO
Perioada de facturare LQWHUYDOXO GH WLPS SHQWUX FDUH VH HPLWH IDFWXUD SH ED]D HQHUJLHL HOHFWULFH IXUQL]DWH vQ
LQWHUYDOXOGHWLPSUHVSHFWLY‫܈‬LGXSăFD]SHED]DDOWRUPăULPLXWLOL]DWHODIDFWXUDUHFRQIRUPUHJOHPHQWăULORUVSHFLILFH
Sistem de promovare prin certificate verziVLVWHPXOGHFRWHREOLJDWRULLFRPELQDWFXWUDQ]DF‫܊‬LRQDUHDFHUWLILFDWHORU
YHU]L
4.1.2 Principii generale privind facturarea energiei electrice
)DFWXUDUHDHQHUJLHLHOHFWULFHIXUQL]DWHODORFXOGHFRQVXPDOFOLHQWXOXLILQDOVHUHDOL]HD]ăGHFăWUHIXUQL]RUSHED]D
FRQVXPXOXLGHHQHUJLHHOHFWULFăDIHUHQWSHULRDGHLGHIDFWXUDUH‫܈‬LDSUH‫܊‬XOXLGHIXUQL]DUHSUHYă]XWvQFRQWUDFWYDODELO
vQSHULRDGDGHIDFWXUDUH‫܈‬LGXSăFD]SHED]DDOWRUPăULPLXWLOL]DWHODIDFWXUDUHFRQIRUPUHJOHPHQWăULORUVSHFLILFH
3URFHVXOGHIDFWXUDUHDHQHUJLHLHOHFWULFHFRQVWăvQSULQFLSDOvQXUPăWRDUHOHDFWLYLWă‫܊‬L
DSUHOXDUHD‫܈‬LYDOLGDUHDGDWHORUGHFRQVXP
EGHWHUPLQDUHDYDORULLIDFWXULL
FvQWRFPLUHD‫܈‬LHPLWHUHDIDFWXULORU
GWUDQVPLWHUHDIDFWXULORU
HVROX‫܊‬LRQDUHDSOkQJHULORUSULYLQGIDFWXUDUHD
4.1.3 Perioada de facturare a energiei electrice
)DFWXUDSHQWUXHQHUJLDHOHFWULFăIXUQL]DWăODORFXOGHFRQVXPDOFOLHQWXOXLILQDOVHHPLWHGHFăWUHIXUQL]RUSHQWUXILHFDUH
SHULRDGăGHIDFWXUDUH‫܈‬LvQLQWHUYDOXOGHWLPSSUHYă]XWSULQFRQWUDFWXOGHIXUQL]DUHDHQHUJLHLHOHFWULFH
)XUQL]RUXO HPLWH IDFWXUD SHQWUX ILHFDUH ORF GHFRQVXP DO FOLHQWXOXL ILQDO VDX FX DFRUGXO SkU‫܊‬LORUSHQWUX PDL PXOWH
ORFXULGHFRQVXPDOHDFHVWXLDLQGLFkQGVHSDUDWFRQVXPXOGHHQHUJLHHOHFWULFăIDFWXUDW‫܈‬LYDORDUHDGHSODWăSHQWUX
ILHFDUHORFGHFRQVXPvQSDUWH
3HULRDGDGHIDFWXUDUHHVWHIL[ăSUHYă]XWăvQFRQWUDFWXOGHIXUQL]DUHGXSăFXPXUPHD]ă
DOXQDUăSHQWUXFOLHQ‫܊‬LLILQDOLDOLPHQWD‫܊‬LvQUHJLPGHVHUYLFLXXQLYHUVDO
EFRQYHQLWăGHSkU‫܊‬LSHQWUXFOLHQ‫܊‬LLILQDOLDOLPHQWD‫܊‬LvQUHJLPFRQFXUHQ‫܊‬LDO
)DFWXUDSHQWUXHQHUJLDHOHFWULFăIXUQL]DWăVHHPLWHGXSăILHFDUHSHULRDGăGHIDFWXUDUHFXH[FHS‫܊‬LDFD]XOXLvQFDUH
SULQFRQWUDFWSkU‫܊‬LOHLPSOLFDWHDXFRQYHQLWRDOWăSHULRGLFLWDWHGHHPLWHUHDIDFWXULL,QWHUYDOXOGHWLPSvQFDUHVHHPLWH
IDFWXUDSUHYă]XWvQFRQWUDFWSRDWHILPRGLILFDWFXQRWLILFDUHDSUHDODELOăDFOLHQWXOXLILQDO
,QWHUYDOXOGHFLWLUHDLQGH[XOXLJUXSXOXLGHPăVXUDUHSRDWHILPDLPDUHGHROXQăGDUQXWUHEXLHVăGHSă‫܈‬HDVFăOXQL
LDU vQ FD]XO FOLHQWXOXL ILQDO FDVQLF RSHUDWRUXO GH GLVWULEX‫܊‬LH DUH REOLJD‫܊‬LD GH D DVLJXUD FLWLUHD LQGH[XOXL JUXSXOXL GH
PăVXUDUHODXQLQWHUYDOGHWLPSGHPD[LPXPOXQL

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


4.1.4 Modul de determinare a energiei electrice furnizate aferente unei perioade de facturare
)XUQL]RUXOGHWHUPLQăYDORDUHDIDFWXULLSHQWUXHQHUJLDHOHFWULFăFRQVXPDWăSHED]DPăULPLORUPăVXUDWHVDXHVWLPDWH
FRQIRUPUHJOHPHQWăULORU‫܈‬LSHED]DWDULIXOXLSUH‫܊‬XOXLSUHYă]XWvQFRQWUDFWXOGHIXUQL]DUHDHQHUJLHLHOHFWULFH
)XUQL]RUXOHPLWHIDFWXUDUHSUH]HQWkQGFRQWUDYDORDUHDFRQVXPXOXLGHHQHUJLHHOHFWULFăSHQWUXILHFDUHORFGHFRQVXP
DOFOLHQWXOXLILQDOVDXFXDFRUGXOSkU‫܊‬LORUvQFD]XOvQFDUHFOLHQWXOILQDODUHPDLPXOWHORFXULGHFRQVXPSHQWUXWRDWH
ORFXULOHVDOHGHFRQVXPSHQWUXFDUHDvQFKHLDWFRQWUDFWGHIXUQL]DUHFXUHVSHFWLYXOIXUQL]RUGXSăILHFDUHSHULRDGăGH
IDFWXUDUHVWDELOLWăFRQIRUPFRQWUDFWXOXLGHIXUQL]DUHDHQHUJLHLHOHFWULFH
3HQWUX GHWHUPLQDUHD FDQWLWă‫܊‬LL GH HQHUJLH HOHFWULFă IXUQL]DWH FOLHQWXOXL ILQDO vQ YHGHUHD HPLWHULL IDFWXULL SH ED]D
FRQVXPXOXLGHHQHUJLHHOHFWULFăHIHFWLYUHDOL]DWRSHUDWRUXOGHUH‫܊‬HDODFDUHHVWHUDFRUGDWORFXOGHFRQVXPDOFOLHQWXOXL
ILQDODUHREOLJD‫܊‬LDVăHIHFWXH]HFLWLUHDLQGH[XOXLJUXSXOXLGHPăVXUDUH
ÌQFD]XOFRQWRDUHORULQWHOLJHQWHIXUQL]RULLDXREOLJD‫܊‬LDGHDIDFWXUDFRQVXPXOUHDOGHHQHUJLHHOHFWULFăSHED]DGDWHORU
GH PăVXUDUHFROHFWDWHGH VLVWHPXOGHPăVXUDUHLQWHOLJHQWăDHQHUJLHLHOHFWULFH‫܈‬LSHQWUXFDUHRSHUDWRUXOGHUH‫܊‬HD
DVLJXUăDFFHVXOODDFHVWHGDWHvQFRQIRUPLWDWHFXUHJOHPHQWăULOHVSHFLILFHDSUREDWHGH$15(
,QWHUYDOXOGHFLWLUHGHFăWUHRSHUDWRUXOGHUH‫܊‬HDDLQGH[XOXLJUXSXOXLGHPăVXUDUHvQYHGHUHDHPLWHULLIDFWXULLSHED]D
FRQVXPXOXLGHHQHUJLHHOHFWULFăHIHFWLYUHDOL]DWSRDWHILPDLPDUHGHROXQăGDUQXWUHEXLHVăGHSă‫܈‬HDVFăOXQL
ÌQFD]XOFOLHQWXOXLILQDOFDVQLFvQYHGHUHDHPLWHULLIDFWXULLGHUHJXODUL]DUHRSHUDWRUXOGHGLVWULEX‫܊‬LHDUHREOLJD‫܊‬LDGHD
DVLJXUDFLWLUHDLQGH[XOXLJUXSXOXLGHPăVXUDUHDOFOLHQWXOXLODXQLQWHUYDOGHWLPSGHPD[LPXPOXQL
ÌQFD]XOSURVXPDWRULORUSHULRGLFLWDWHD GHFLWLUHD LQGH[XOXLFRQWRUXOXLvQYHGHUHDIDFWXUăULLSHED]DFRQVXPXOXLGH
HQHUJLHHOHFWULFăPăVXUDWHVWHROXQăFDOHQGDULVWLFă
ÌQFD]XOvQFDUHLQWHUYDOXOGHFLWLUHGHFăWUHRSHUDWRUXOGHUH‫܊‬HDDLQGH[XOXLJUXSXOXLGHPăVXUDUHHVWHPDLPDUHGHFkW
SHULRDGDGHIDFWXUDUHSUHYă]XWăvQFRQWUDFWXOGHIXUQL]DUHDHQHUJLHLHOHFWULFHIDFWXUDUHDvQSHULRDGDFXSULQVăvQWUH
GRXăFLWLULFRQVHFXWLYHVHUHDOL]HD]ăVXFFHVLY
DSHED]DFRQVXPXOXLGHHQHUJLHHOHFWULFăGHWHUPLQDWSULQDXWRFLWLUHDLQGH[XOXLJUXSXOXLGHPăVXUDUHGHFăWUHFOLHQWXO
ILQDO ‫܈‬L WUDQVPLWHUHD DFHVWXLD vQ LQWHUYDOXO GH WLPS ‫܈‬L vQ FRQGL‫܊‬LLOH FRPXQLFDWH GH IXUQL]RU DWXQFL FkQG FRQVLGHUă
HURQDWăDXWRFLWLUHDIXUQL]RUXOVROLFLWăFOLHQWXOXLILQDOUHIDFHUHDDXWRFLWLULL
EvQVLWXD‫܊‬LDvQ FDUH FOLHQWXOILQDOQXWUDQVPLWH LQGH[XO DXWRFLWLW vQ LQWHUYDOXO GH WLPS ‫܈‬L vQFRQGL‫܊‬LLOHFRPXQLFDWH GH
IXUQL]RUvQFHSkQGFX GDWD GH  LDQXDULH SH ED]D FRQYHQ‫܊‬LHL GHFRQVXPVWDELOLWH&RQYHQ‫܊‬LD GHFRQVXPVH
vQFKHLHGHFăWUHIXUQL]RUFXFOLHQWXOILQDOSHQWUXXQORFGHFRQVXPSHQWUXILHFDUHGLQWUHOXQLOHLDQXDULHGHFHPEULHOD
vQFKHLHUHD FRQWUDFWXOXL GH IXUQL]DUH D HQHUJLHL HOHFWULFH vQ ED]D FRQVXPXOXL GH HQHUJLH HOHFWULFă DFWLYă SXV OD
GLVSR]L‫܊‬LDIXUQL]RUXOXLGHFăWUHRSHUDWRUXOGHUH‫܊‬HD
5HJXODUL]DUHDFRQVXPXOXLGHHQHUJLHHOHFWULFăFRUHVSXQ]ăWRUYDORULORUFLWLWHVHHIHFWXHD]ăvQSULPDIDFWXUăHPLVă
GXSăFLWLUHDLQGH[XOXLJUXSXOXLGHPăVXUDUHGHFăWUHRSHUDWRUXOGHUH‫܊‬HD
4.1.5 Informațiile cuprinse în factură și/sau în documentele anexate facturii
ÌQ FRQIRUPLWDWH FX 5HJXODPHQWXO GH IXUQL]DUH D HQHUJLHL HOHFWULFH OD FOLHQ‫܊‬LL ILQDOL 2UGLQXO $15( 1U  GLQ 
GHFHPEULHDFWXDOL]DWLXOLHIXUQL]RUXOWUHEXLHVăLQFOXGăvQIDFWXUDHPLVăFOLHQWXOXLILQDOSHQWUXORFXOGH
FRQVXPXUPăWRDUHOHLQIRUPD‫܊‬LL
 GDWHOHGHLGHQWLILFDUH‫܈‬LGHFRQWDFWDOHIXUQL]RUXOXLLQFOXVLYRDGUHVăGHHPDLO
 GDWHOHGHFRQWDFWDOHSXQFWXOXLXQLFGHFRQWDFWSXQFWHORUGHLQIRUPDUHUHJLRQDOăORFDOăDOHIXUQL]RUXOXL
 GDWHOHGHLGHQWLILFDUHDOHFOLHQWXOXLILQDODGUHVDORFXOXLGHFRQVXP‫܈‬LDGUHVDGHIDFWXUDUHvQFD]XOvQFDUHDFHDVWD
HVWHGLIHULWăID‫܊‬ăGHDGUHVDORFXOXLGHFRQVXP
 FRGXOGHLGHQWLILFDUHDORFXOXLGHFRQVXP
 FRGXOXQLFGHLGHQWLILFDUHDSXQFWXOXLGHPăVXUDUH
 QXPăUXO‫܈‬LGDWDHPLWHULLIDFWXULL
 SHULRDGDGHIDFWXUDUH
 FDQWLWDWHDGHHQHUJLHHOHFWULFăIDFWXUDWă
 GDWDVFDGHQWăDSOă‫܊‬LL
 XQLWă‫܊‬LOHGHPăVXUă‫܈‬LSUH‫܊‬XULOHDSOLFDWHSHQWUXILHFDUHPăULPHGHIDFWXUDW

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


 SUH‫܊‬XOHQHUJLHLHOHFWULFHH[SULPDWvQOHL0:KVDXOHLN:K
 FRPSRQHQWHOH LQFOXVH vQ SUH‫܊‬XO XQLWDU SHQWUX IXUQL]DUHD HQHUJLHL HOHFWULFH FX SUHFL]DUHD FHORU FDUH VXQW
UHJOHPHQWDWHVDXRUHIHULQ‫܊‬ăFXSULYLUHODORFXOXQGHSRDWHILJăVLWăRGHVFULHUHGHWDOLDWăDDFHVWRUD
 YDORDUHDGHSODWăSHQWUXILHFDUHSURGXVVHUYLFLXIDFWXUDW
 SHQDOLWă‫܊‬LGHvQWkU]LHUHVSHFLILFDWHvQFRQWUDFWSHQWUXvQWkU]LHUHDODSODWăDIDFWXULL
 LQGH[XOJUXSXOXLGHPăVXUDUHIRORVLWODvQFHSXWXO‫܈‬LVIkU‫܈‬LWXOSHULRDGHLGHIDFWXUDUHSHQWUXGHWHUPLQDUHDFDQWLWă‫܊‬LL
GHHQHUJLHHOHFWULFăvQFD]XOFOLHQWXOXLILQDOODFDUHLQWHUYDOXOGHFLWLUHHVWHPDLPDUHGHFkWSHULRDGDGHIDFWXUDUH
VHYDSUHFL]DPRGXOSULQFDUHDIRVWGHWHUPLQDWLQGH[XOUHVSHFWLYFLWLUHGHFăWUHRSHUDWRUXOGHUH‫܊‬HDDXWRFLWLUHGH
FăWUHFOLHQWXOILQDOHVWLPDUHSHED]DFRQYHQ‫܊‬LHLGHFRQVXPLVWRULFGHFRQVXP
 FHUWLILFDWHYHU]LFRQWULEX‫܊‬LDSHQWUXFRJHQHUDUHDGHvQDOWăHILFLHQ‫܊‬ă79$DFFL]D‫܈‬LDOWHWD[HSUHYă]XWHGHOHJLVOD‫܊‬LD
vQYLJRDUH
 YDORDUHDWRWDOăGHSODWăLQFOXVLYFX79$
 PRGDOLWă‫܊‬LOHGHSODWăDIDFWXULL
 REOLJD‫܊‬LLGHSODWăQHDFKLWDWHGDFăHVWHFD]XO

4.1.6 Factura de energie electrică a Renovatio Trading S.R.L. pe înțelesul tuturor

4.1.6.1 Elemente componente cuprinse în factură
6HF‫܊‬LXQHDIDFWXULLUHIHULWRDUHODGDWHOHGHLGHQWLILFDUHSUH]LQWă
 1XPăUIDFWXUă
 'DWDHPLWHULL
 'DWHGHVSUHIXUQL]RUQXPHFRGILVFDOQXPăUvQUHJLVWUDUHvQ5HJLVWUXO&RPHU‫܊‬XOXLDGUHVăFDSLWDO
VRFLDOFRQWXULEDQFDUHvQFDUHVHSRDWHIDFHSODWD
 'DWH GHVSUH FOLHQW FRG FOLHQW QXPH FRG XQLF GH vQUHJLVWUDUH SHUVRDQH MXULGLFH&13 FDVQLFL
DGUHVăVHGLXDGUHVDGHFRUHVSRQGHQ‫܊‬ăIDFWXUDUH
 &RWD79$
$UWLFROHOHGLQIDFWXUăVXQWGLVSXVHvQSUH]HQWDUHWDEHODUăDYkQGXUPăWRDUHDVWUXFWXUăDFRORDQHORU
 1XPăUFXUHQWvQUHJLVWUHD]ăQXPăUXOGHOLQLLLQWURGXVHvQIDFWXUă
 'HQXPLUH SURGXVHVHUYLFLL HQHUJLH DFWLYă FRQVXPDWă HQHUJLH UHDFWLYă LQGXFWLYă FRQVXPDWă
HQHUJLHUHDFWLYăFDSDFLWLYăFRQVXPDWăWDULIGLVWULEX‫܊‬LHVSHFLILFDWSHQLYHOGHWHQVLXQH‫܈‬LRSHUDWRU
GLVWULEX‫܊‬LHVHUYLFLLVLVWHPFHUWLILFDWHYHU]LWD[ăFRJHQHUDUHDFFL]D)LHFDUHGLQWUHDFHVWHHOHPHQWH
DUH SUHFL]DWă SHULRDGD GH IXUQL]DUH DIHUHQWă vQ FDGUXO SHULRDGHL GH IDFWXUDUH FDQWLWă‫܊‬LOH ILLQG
GHWDOLDWHSHSHULRDGHIXQF‫܊‬LHGHPRGLILFăULOHGHSUH‫܊‬DOHHQHUJLHLDFWLYHFRQIRUPFRQWUDFW
 8QLWDWHDGHPăVXUă0:KDWkWSHQWUXFDQWLWă‫܊‬LOHGHHQHUJLHDFWLYăIXUQL]DWHFkW‫܈‬LDIHUHQWDSOLFăULL
WDULIHORU‫܈‬LN9$5KDIHUHQWFDQWLWă‫܊‬LORUGHHQHUJLHUHDFWLYă
 3UH‫܊‬XQLWDUSUH‫܊‬XOGHFRQWUDFWDOHQHUJLHLUHVSHFWLYSUH‫܊‬XOWDULIHORUWD[HORU
 9DORDUHSURGXVXOGLQWUHFDQWLWDWH‫܈‬LSUH‫܊‬XOXQLWDU
 9DORDUH79$UH]XOWăvQXUPDDSOLFăULLFRWHLGH79$GHILHFăUHLYDORULGLQFRORDQDDQWHULRDUăD
WDEHOXOXL
6HF‫܊‬LXQHDGHILQDODIDFWXULLLQFOXGH
 7HUPHQXOVFDGHQWGHSODWă
 0RGDOLWDWHDGHSODWă
 7RWDOIDFWXUăFXUHQWăIăUă79$
 7RWDOYDORDUH79$IDFWXUăFXUHQWă
 $FFL]DIDFWXUăFXUHQWă
 7RWDOXOGHSODWăIDFWXUăFXUHQWă
5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


 6ROGXOSUHFHGHQW
 7RWDOGHSODWăLQFOXVLYVROGXOSUHFHGHQW
4.1.6.2 Elemente componente cuprinse in anexe
Anexă Date de Consum:
,QGLFăQXPăUXOIDFWXULL‫܈‬LGDWDHPLWHULL
3UH]LQWăGDWHOHVWUXFWXUDWHWDEHODUvQPRGVSHFLILFSHILHFDUHORFGHFRQVXP
ÌQ FDGUXO SHULRDGHL GH IDFWXUDUH FDQWLWă‫܊‬LOH VXQW GHWDOLDWH SH SHULRDGH IXQF‫܊‬LH GH PRGLILFăULOH GH SUH‫ ܊‬DOH HQHUJLHL
DFWLYHFRQIRUPFRQWUDFW
'H DVHPHQHD GDWHOH UHIHULWRDUH OD WDULIH ‫܈‬L WD[H VXQW HYLGHQ‫܊‬LDWH SH SHULRDGH IXQF‫܊‬LH GH PRGLILFăULOH LQWHUYHQLWH
FRQIRUPRUGLQHORU$15(GHUHJOHPHQWDUH
&RGXOORFXOXLGHFRQVXP‫܈‬LRSHUDWRUXOGHGLVWULEX‫܊‬LHVXQWLQGLFDWHLDUWDEHOXODIHUHQWILHFăUXLORFGHFRQVXPLQFOXGH
XUPăWRDUHOHFRORDQH
 1XPHDUWLFRO
 &LWLUHGHOD
 &LWLUHSkQăOD
 (QHUJLHPăVXUDWăFDQWLWDWHH[SULPDWăvQ0:K
 8QLWDWHDGHPăVXUă0:K
 3UH‫܊‬XOXQLWDU5RQ0:K
 9DORDUHIăUă79$5RQ
$UWLFROHOHVXQWHQHUJLHDFWLYăHQHUJLHUHDFWLYăLQGXFWLYăHQHUJLHUHDFWLYăFDSDFLWLYăWDULILQWURGXFHUHUH‫܊‬HD 7*
WDULI H[WUDJHUH UH‫܊‬HD 7/ VHUYLFLL VLVWHP WDULI GLVWULEX‫܊‬LH VSHFLILF SH QLYHOXO GH WHQVLXQH FRQWULEX‫܊‬LH FRJHQHUDUH
FHUWLILFDWHYHU]LDFFL]D
3HQWUXILHFDUHORFGHFRQVXPVHLQGLFă‫܈‬L7RWDOXOYDORULLIăUă79$
Anexa Date Măsurare:
,QGLFăQXPăUXOIDFWXULL‫܈‬LGDWDHPLWHULL
3UH]LQWăGDWHOHVWUXFWXUDWHWDEHODUvQPRGVSHFLILFSHILHFDUHORFGHFRQVXP
&RGXOORFXOXLGHFRQVXP‫܈‬LRSHUDWRUXOGHGLVWULEX‫܊‬LHVXQWLQGLFDWHLDUWDEHOXODIHUHQWILHFăUXLORFGHFRQVXPLQFOXGH
XUPăWRDUHOHFRORDQH
 6HULHFRQWRU
 0RGXOGHGHWHUPLQDUHPăVXUDUHHVWLPDUHFRUHF‫܊‬LH
 &RQVWDQWăJUXSPăVXUDUH
 &LWLUHGHOD
 &LWLUHSkQăOD
 ,QGH[SUHFHGHQWHQHUJLHDFWLYă
 ,QGH[FXUHQWHQHUJLHDFWLYă
 &DQWLWDWHHQHUJLHDFWLYă0:K
 ,QGH[SUHFHGHQWHQHUJLHUHDFWLYăLQGXFWLYă
 ,QGH[FXUHQWHQHUJLHUHDFWLYăLQGXFWLYă
 &DQWLWDWHHQHUJLHUHDFWLYăLQGXFWLYăN9$5K
 ,QGH[SUHFHGHQWHQHUJLHUHDFWLYăFDSDFLWLYă
 ,QGH[FXUHQWHQHUJLHUHDFWLYăFDSDFLWLYă
 &DQWLWDWHHQHUJLHUHDFWLYăFDSDFLWLYăN9$5K
5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


4.2 Factura de gaze naturale
4.2.1 Definiții
ÌQFRQIRUPLWDWHFXSUHYHGHULOHUHJXODPHQWXOXLSULYLQGIXUQL]DUHDJD]HORUQDWXUDOHODFOLHQ‫܊‬LLILQDOL2UGLQXO$15(QU
GLQLXQLHDFWXDOL]DWGHFHPEULHXUPăWRDUHOHGHILQL‫܊‬LLVHDSOLFă
Cod loc de consumFRGXOXQLFDWULEXLWGHRSHUDWRUILHFăUXLORFGHFRQVXPGLQ]RQDSURSULHGHOLFHQ‫܊‬ăGHRSHUDUH
OD vQUHJLVWUDUHD DFHVWXLD vQ ED]D GH GDWH D RSHUDWRUXOXL FDUH DVLJXUă LGHQWLILFDUHD ORFXOXL GH FRQVXP SUHFXP ‫܈‬L
FăXWDUHDRSHUDWLYăDGDWHORUGHFRQVXPDIHUHQWHDFHVWXLDUHVSHFWLYSXQHUHDORUODGLVSR]L‫܊‬LDVROLFLWDQ‫܊‬LORUFDUHDX
GUHSWGHDFFHVODDFHVWHD
Date de consumGDWHSULYLQGFRQVXPXOHIHFWLYGHJD]HQDWXUDOHvQUHJLVWUDWODXQORFGHFRQVXP‫܈‬LGHWHUPLQDWSULQ
FLWLUHDGHFăWUHRSHUDWRUDLQGH[XOXLHFKLSDPHQWXOXLGHPăVXUDUH
Interval de citireLQWHUYDOXOGHWLPSvQWUHGRXăFLWLULFRQVHFXWLYHDOHLQGH[XOXLHFKLSDPHQWXOXLGHPăVXUDUHSHQWUX
GHWHUPLQDUHDFDQWLWă‫܊‬LLGHJD]HQDWXUDOHFRUHVSXQ]ăWRDUHDFHVWXLLQWHUYDO
Istoric de consumFRQVXPXOGHJD]HQDWXUDOHUHDOL]DWvQWURDQXPLWăSHULRDGăODXQORFGHFRQVXP
Loc de consum  DPSODVDPHQWXO LQVWDOD‫܊‬LLORU GH XWLOL]DUH DOH XQXL FOLHQW ILQDO UDSRUWDW OD DGUHVD SR‫܈‬WDOă XQGH
PăVXUDUHDFDQWLWă‫܊‬LORUGHJD]HQDWXUDOHFRQVXPDWHVHIDFHSULQLQWHUPHGLXOVLVWHPXOXLGHPăVXUDUH‫܈‬LSHQWUXFDUH
H[LVWăWRDWHGRFXPHQWHOHQHFHVDUHSHQWUXDILDOLPHQWDWFXJD]HQDWXUDOHFRQIRUPOHJLVOD‫܊‬LHLvQYLJRDUHvQFD]XOvQ
FDUHSUHGDUHDSUHOXDUHDFRPHUFLDOăDJD]HORUQDWXUDOHVHIDFHSULQPDLPXOWHVWD‫܊‬LLGHUHJODUHPăVXUDUH‫܈‬LVDXSRVWXUL
GHUHJODUHPăVXUDUHDIODWHODDFHHD‫܈‬LDGUHVăSR‫܈‬WDOăVDXSULQPDLPXOWHVLVWHPHGHPăVXUDUHFRPHUFLDOăvQFDGUXO
DFHOHLD‫܈‬L VWD‫܊‬LL GH UHJODUHPăVXUDUH RUL SRVW GH UHJODUHPăVXUDUH DPSODVDPHQWXO LQVWDOD‫܊‬LLORU GH XWLOL]DUH WUHEXLH
FRQVLGHUDWGLQSXQFW GHYHGHUH FRPHUFLDO XQVLQJXU ORFGHFRQVXPIDF H[FHS‫܊‬LHFD]XO vQFDUH VROX‫܊‬LD WHKQLFă GH
DOLPHQWDUHFXJD]HQDWXUDOHSHQWUXDFHHD‫܈‬LDGUHVăSR‫܈‬WDOăDIRVWH[SUHVVROLFLWDWăGHFOLHQWXOILQDOSUHFXP‫܈‬LVLWXD‫܊‬LD
vQ FDUH OD DFHHD‫܈‬L DGUHVă SR‫܈‬WDOă H[LVWă DPEHOH WLSXUL GH FOLHQ‫܊‬L FDVQLFL ‫܈‬L QRQFDVQLFL FRQVXPXO DFHVWRUD ILLQG
PăVXUDWGLVWLQFW
Operator  RSHUDWRUXO HFRQRPLF WLWXODU GH OLFHQ‫܊‬ă GH RSHUDUH D FRQGXFWHORU GH DOLPHQWDUH GLQ DPRQWH DIHUHQWH
SURGXF‫܊‬LHLVLVWHPXOXL GH WUDQVSRUWVLVWHPXOXL GH GLVWULEX‫܊‬LH VLVWHPXOXL GH GLVWULEX‫܊‬LH vQFKLV GLQ FRQGXFWDVLVWHPXO
FăUHLDFăUXLDHVWHDOLPHQWDWFXJD]HQDWXUDOHORFXOGHFRQVXPDOFOLHQWXOXLILQDO
Perioada de facturareLQWHUYDOXOGHWLPSSHQWUXFDUHVHHPLWHIDFWXUDUHSUH]HQWkQGFRQWUDYDORDUHDFRQVXPXOXLGH
JD]HQDWXUDOHGLQDFHVWLQWHUYDOODORFXOGHFRQVXPDOFOLHQWXOXLILQDO
Servicii reglementateDFWLYLWă‫܊‬LOHGHVIă‫܈‬XUDWHGHWLWXODULLGHOLFHQ‫܊‬HGHRSHUDUHSHED]DFRQWUDFWHORUFDGUXDSUREDWH
GH$XWRULWDWHD1D‫܊‬LRQDOăGH5HJOHPHQWDUHvQ'RPHQLXO(QHUJLHL‫܈‬LODWDULIHOHUHJOHPHQWDWHGH$XWRULWDWHD1D‫܊‬LRQDOă
GH 5HJOHPHQWDUH vQ 'RPHQLXO (QHUJLHL VHUYLFLLOH UHJOHPHQWDWH SRW IL GXSă FD] VHUYLFLL GH WUDQVSRUW DO JD]HORU
QDWXUDOHSULQFRQGXFWHGHDOLPHQWDUHGLQDPRQWHSULQVLVWHPHGHWUDQVSRUWVHUYLFLLGHGLVWULEX‫܊‬LHDJD]HORUQDWXUDOH
SULQVLVWHPHGHGLVWULEX‫܊‬LHSULQVLVWHPGHGLVWULEX‫܊‬LHvQFKLVVHUYLFLLGHvQPDJD]LQDUHVXEWHUDQăDJD]HORUQDWXUDOHvQ
FRQIRUPLWDWHFXSUHYHGHULOHOHJDOH
4.2.2 Principii generale de facturare
ÌQFRQIRUPLWDWHFXSUHYHGHULOHUHJXODPHQWXOXLSULYLQGIXUQL]DUHDJD]HORUQDWXUDOHODFOLHQ‫܊‬LLILQDOL2UGLQXO$15(QU
GLQLXQLHDFWXDOL]DWGHFHPEULHSULQFLSLLOHJHQHUDOHSULYLQGIDFWXUDUHDVXQWXUPăWRDUHOH
 )XQF‫܊‬LHGHPRGDOLWDWHDGHvQFKHLHUHDFRQWUDFWXOXLGHIXUQL]DUHDJD]HORUQDWXUDOHFOLHQWXOILQDOSULPH‫܈‬WH
DIDFWXUL HPLVHGHIXUQL]RUvQVLWXD‫܊‬LD vQFDUHFRQWUDFWXO GHIXUQL]DUHHVWHvQFKHLDWFXVHUYLFLLUHJOHPHQWDWH
LQFOXVHLDUSUH‫܊‬XOGHIXUQL]DUHSUHYă]XWvQFRQWUDFWLQFOXGHDWkWSUH‫܊‬XOJD]HORUQDWXUDOHIXUQL]DWHFkW‫܈‬LWDULIHOH
SHQWUXWUDQVSRUWXOGLVWULEX‫܊‬LDDFHVWRUDGXSăFD]ODORFXOGHFRQVXPDOFOLHQWXOXLILQDO
EIDFWXULVHSDUDWHvQVLWXD‫܊‬LDvQFDUHFRQWUDFWXOGHIXUQL]DUHHVWH vQFKHLDWIăUăVHUYLFLLUHJOHPHQWDWHLQFOXVH LDU
SUH‫܊‬XOGHIXUQL]DUHSUHYă]XWvQFRQWUDFWLQFOXGHGRDUSUH‫܊‬XOJD]HORUQDWXUDOHIXUQL]DWHUHVSHFWLYIDFWXULHPLVHGH
IXUQL]RUSHQWUXJD]HOHQDWXUDOHIXUQL]DWH‫܈‬LIDFWXULHPLVHGHRSHUDWRURSHUDWRULSHQWUXWUDQVSRUWXOGLVWULEX‫܊‬LDDFHVWRUD
GXSăFD]ODORFXOGHFRQVXPFRQIRUPFRQWUDFWHORUvQFKHLDWHFXFOLHQWXOILQDOSHQWUXSUHVWDUHDDFHVWRUVHUYLFLL
 )DFWXUDUHDJD]HORUQDWXUDOHIXUQL]DWHODORFXOGHFRQVXPDOFOLHQWXOXLILQDOVHUHDOL]HD]ăGHFăWUHIXUQL]RUSHED]D
FRQVXPXOXLGHJD]HQDWXUDOHH[SULPDWvQXQLWă‫܊‬LGHHQHUJLHDIHUHQWSHULRDGHLGHIDFWXUDUH‫܈‬LDSUH‫܊‬XOXLGHIXUQL]DUH
SUHYă]XWvQFRQWUDFWYDODELOvQSHULRDGDGHIDFWXUDUH
 )XUQL]RUXOHPLWHIDFWXUDSHQWUXILHFDUHORFGHFRQVXPDOFOLHQWXOXLILQDOVDXFXDFRUGXOSăU‫܊‬LORUSHQWUXPDLPXOWH
ORFXUL GH FRQVXP DOH DFHVWXLD LQGLFkQG VHSDUDW FRQVXPXO GH JD]H QDWXUDOH IDFWXUDW ‫܈‬L YDORDUHD GH SODWă SHQWUX
ILHFDUHORFGHFRQVXPvQSDUWH
5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


4.2.3 Perioada de facturare
)DFWXUDSHQWUXJD]HOHQDWXUDOHIXUQL]DWHODORFXOGHFRQVXPDOFOLHQWXOXLILQDOVHHPLWHGHFăWUHIXUQL]RUSHQWUXILHFDUH
SHULRDGăGHIDFWXUDUHVWDELOLWăSULQFRQWUDFWXOGHIXUQL]DUHDJD]HORUQDWXUDOH
3HSLD‫܊‬DFRQFXUHQ‫܊‬LDOăSHULRDGDGHIDFWXUDUHHVWHFRQYHQLWăGHSăU‫܊‬LSULQFRQWUDFWXODIHUHQWIXUQL]ăULLJD]HORUQDWXUDOH
vQUHJLPFRQFXUHQ‫܊‬LDOFXUHVSHFWDUHDXUPăWRDUHORUSUHYHGHUL
DSHQWUXFOLHQ‫܊‬LLFDVQLFLQXSRDWHGHSă‫܈‬LOXQL
ESHQWUXFOLHQ‫܊‬LLQRQFDVQLFLQXSRDWHGHSă‫܈‬LOXQL
3HQWUXIXUQL]DUHDvQUHJLPGHXOWLPăLQVWDQ‫܊‬ăSHULRDGDGHIDFWXUDUHHVWHOXQDUă
)XUQL]RUXODUHREOLJD‫܊‬LDVăRIHUHFOLHQWXOXLILQDOODvQFKHLHUHDFRQWUDFWXOXLDIHUHQWIXUQL]ăULLJD]HORUQDWXUDOHvQUHJLP
FRQFXUHQ‫܊‬LDOSRVLELOLWDWHDGHDRSWDSHQWUXRSHULRDGăGHIDFWXUDUHOXQDUă
ÌQVLWXD‫܊‬LDvQFDUHVXQWSXVHODGLVSR]L‫܊‬LDFOLHQWXOXLILQDOPDLPXOWHRS‫܊‬LXQLSULYLQGSHULRDGDGHIDFWXUDUHIXUQL]RUXODUH
REOLJD‫܊‬LDVăvOLQIRUPH]HFRUHVSXQ]ăWRUFXSULYLUHODSRVLELODIOXFWXD‫܊‬LHDFRVWXULORUvQIXQF‫܊‬LHGHSHULRDGDGHIDFWXUDUH
DOHDVă
2ULFHPRGLILFDUHDSHULRDGHLGHIDFWXUDUHFRQYHQLWăGHSăU‫܊‬LSULQFRQWUDFWXODIHUHQWIXUQL]ăULLJD]HORUQDWXUDOHvQUHJLP
FRQFXUHQ‫܊‬LDOVHIDFHSULQDFWDGL‫܊‬LRQDOODDFHVWD
4.2.4 Modul de determinare a consumului de gaze naturale aferent unei perioade de facturare
6WDELOLUHDFRQVXPXOXLGHJD]HQDWXUDOHH[SULPDWvQXQLWă‫܊‬LGHHQHUJLH0:KFHUHSUH]LQWăFDQWLWDWHDGHHQHUJLH
IXUQL]DWăDIHUHQWăSHULRDGHLGHIDFWXUDUHVHUHDOL]HD]ăSULQvQPXO‫܊‬LUHDFDQWLWă‫܊‬LLGHJD]HQDWXUDOHH[SULPDWăvQPF
DIHUHQWăSHULRDGHLGHIDFWXUDUHFXSXWHUHDFDORULILFăVXSHULRDUă3&6DDFHVWRUDDIHUHQWăSHULRDGHLGHIDFWXUDUH
vQFRQIRUPLWDWHFXSUHYHGHULOHUHJXODPHQWXOXLGHPăVXUDUHDSUREDWGH$15(
&DQWLWDWHD GH JD]H QDWXUDOH IXUQL]DWă FOLHQWXOXL ILQDO VH PăVRDUă SULQ LQWHUPHGLXO HFKLSDPHQWXOXL GH PăVXUDUH GH
FăWUH RSHUDWRUXO FRQGXFWHLVLVWHPXOXL OD FDUH HVWH UDFRUGDW ORFXO GH FRQVXP vQ FRQIRUPLWDWH FX SUHYHGHULOH
UHJXODPHQWXOXL GH PăVXUDUH DSUREDW GH $15( ÌQ FD]XO vQ FDUH VH FRQVWDWă IXQF‫܊‬LRQDUHD GHIHFWXRDVă D
HFKLSDPHQWXOXL GH PăVXUDUH FDQWLWDWHD GH JD]H QDWXUDOH IXUQL]DWă OD ORFXO GH FRQVXP VH UHFDOFXOHD]ă FRQIRUP
SUHYHGHULORUOHJLVOD‫܊‬LHLvQYLJRDUH
3HQWUX GHWHUPLQDUHD FDQWLWă‫܊‬LL GH JD]H QDWXUDOH IXUQL]DWH FOLHQWXOXL ILQDO vQ YHGHUHD HPLWHULL IDFWXULL SH ED]D
FRQVXPXOXLHIHFWLYUHDOL]DWRSHUDWRUXOFRQGXFWHLVLVWHPXOXLODFDUHHVWHUDFRUGDWORFXOGHFRQVXPDOFOLHQWXOXLILQDO
DUH REOLJD‫܊‬LD Vă HIHFWXH]H FLWLUHD LQGH[XOXL HFKLSDPHQWXOXL GH PăVXUDUH OD LQWHUYDOH GHWHUPLQDWH FX UHVSHFWDUHD
XUPăWRDUHORUSULQFLSLL
DLQWHUYDOXOGHFLWLUHDLQGH[XOXLHFKLSDPHQWXOXLGHPăVXUDUHVWDELOLWGHFăWUHRSHUDWRUvQYHGHUHDGHWHUPLQăULL
FDQWLWă‫܊‬LLGHJD]HQDWXUDOHIXUQL]DWHXQXLFOLHQWFDVQLFQXWUHEXLHVăGHSă‫܈‬HDVFăOXQL
ELQWHUYDOXOGHFLWLUHDLQGH[XOXLHFKLSDPHQWXOXLGHPăVXUDUHVWDELOLWGHFăWUHRSHUDWRUvQYHGHUHDGHWHUPLQăULL
FDQWLWă‫܊‬LLGHJD]HQDWXUDOHIXUQL]DWHXQXLFOLHQWQRQFDVQLFQXWUHEXLHVăGHSă‫܈‬HDVFăOXQL
&DQWLWDWHD GH JD]H QDWXUDOH H[SULPDWă vQ PF FRUHVSXQ]ăWRDUH LQWHUYDOXOXL GLQWUH GRXă FLWLUL FRQVHFXWLYH DOH
RSHUDWRUXOXLVHGHWHUPLQăSULQGLIHUHQ‫܊‬ăvQWUHLQGH[XOQRXFLWLWODVIkU‫܈‬LWXOLQWHUYDOXOXLGHFLWLUH‫܈‬LLQGH[XOYHFKLFLWLWOD
VIkU‫܈‬LWXO LQWHUYDOXOXLGHFLWLUH DQWHULRU 3HQWUX SHULRDGD GHIDFWXUDUHvQ FDUH RSHUDWRUXO HIHFWXHD]ăFLWLUHDLQGH[XOXL
HFKLSDPHQWXOXLGHPăVXUDUHIDFWXUDUHDVHUHDOL]HD]ăSHED]DFRQVXPXOXLHIHFWLYGHJD]HQDWXUDOHGHWHUPLQDWGH
RSHUDWRU‫܈‬LSUHOXDWGHIXUQL]RU
ÌQFD]XOvQFDUHLQWHUYDOXOGHFLWLUHGHFăWUHRSHUDWRUDLQGH[XOXLHFKLSDPHQWXOXLGHPăVXUDUHHVWHPDLPDUHGHFkW
SHULRDGDGHIDFWXUDUHSUHYă]XWăvQFRQWUDFWXOGHIXUQL]DUHDJD]HORUQDWXUDOHIDFWXUDUHDvQSHULRDGDFXSULQVăvQWUH
GRXăFLWLULFRQVHFXWLYHDOHRSHUDWRUXOXLVHUHDOL]HD]ăGXSăFD]
DSH ED]D FRQVXPXOXL HIHFWLY GH JD]H QDWXUDOH GHWHUPLQDW SULQ DXWRFLWLUHD LQGH[XOXL HFKLSDPHQWXOXL GH
PăVXUDUH GH FăWUH FOLHQWXO ILQDO ‫܈‬L WUDQVPLWHUHD DFHVWXLD vQ LQWHUYDOXO GH WLPS ‫܈‬L vQ FRQGL‫܊‬LLOH FRPXQLFDWH GH
IXUQL]RU
ESH ED]DXQXLFRQVXPHVWLPDW GHJD]H QDWXUDOHSUHYă]XWvQWURFRQYHQ‫܊‬LHGHFRQVXPVWDELOLWăGHFRPXQ
DFRUGGHFOLHQWXOILQDOFXIXUQL]RUXOODvQFKHLHUHDFRQWUDFWXOXLGHIXUQL]DUHDJD]HORUQDWXUDOHFDUHVHSUHLDGRDU
vQVLWXD‫܊‬LDvQFDUHFOLHQWXOILQDOQXWUDQVPLWHLQGH[XODXWRFLWLWvQLQWHUYDOXOGHWLPS‫܈‬LvQFRQGL‫܊‬LLOHFRPXQLFDWHGH
IXUQL]RU
3HQWUXVLWXD‫܊‬LDvQFDUHLQWHUYDOXOGHFLWLUHGHFăWUHRSHUDWRUDLQGH[XOXLHFKLSDPHQWXOXLGHPăVXUDUHHVWHPDLPDUH
GHFkWSHULRDGDGHIDFWXUDUHIXUQL]RUXODUHREOLJD‫܊‬LDVăHIHFWXH]HRUHJXODUL]DUHSHQWUXSHULRDGDFXSULQVăvQWUHGRXă
5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


FLWLUL FRQVHFXWLYH vQ SULPD IDFWXUă HPLVă GXSă PRPHQWXO FLWLULL LQGH[XOXL HFKLSDPHQWXOXL GH PăVXUDUH GH FăWUH
RSHUDWRUGDFăFRQVWDWăFăODVIkU‫܈‬LWXOLQWHUYDOXOXLGHFLWLUHH[LVWăGLIHUHQ‫܊‬HvQWUHFRQVXPXOHIHFWLYUHDOL]DWGHFăWUH
FOLHQWXOILQDO‫܈‬LFRQVXPXOIDFWXUDWDFHVWXLDvQLQWHUYDOXOGLQWUHFLWLULOHRSHUDWRUXOXL
ÌQFD]XOVFKLPEăULLIXUQL]RUXOXLGDFăFOLHQWXOFDVQLFVDXFOLHQWXOQRQFDVQLFFXFRQVXPPLFFRPXQLFăQRXOXLIXUQL]RU
LQGH[XODXWRFLWLWODGDWDWUDQVPLWHULLQRWLILFăULLGHVFKLPEDUHD IXUQL]RUXOXLDFHVWDDUHREOLJD‫܊‬LDGHDSUHOXD‫܈‬LGHD
WUDQVPLWH RSHUDWRUXOXL LQGH[XO DXWRFLWLW GH FOLHQWXO ILQDO RGDWă FX FRPXQLFDUHD OD RSHUDWRU D GDWHORU UHIHULWRDUH OD
FRQWUDFWXO GH IXUQL]DUH ,QGH[XO DXWRFLWLW VH LD vQ FRQVLGHUDUH GH FăWUH RSHUDWRU OD VWDELOLUHD FRQVXPXOXL GH JD]H
QDWXUDOHvQSURFHVXOGHVFKLPEDUHDIXUQL]RUXOXLGDFăRSHUDWRUXOQXHIHFWXHD]ăFLWLUHDLQGH[XOXLHFKLSDPHQWXOXLGH
PăVXUDUH vQ SHULRDGD FXSULQVă vQWUH GDWD WUDQVPLWHULL QRWLILFăULL GH VFKLPEDUH D IXUQL]RUXOXL ‫܈‬L GDWD VFKLPEăULL
IXUQL]RUXOXL
ÌQFD]XOvQFDUHFOLHQWXOFDVQLFVDXFOLHQWXOQRQFDVQLFFXFRQVXPPLFQXWUDQVPLWHLQGH[XODXWRFLWLWRSHUDWRUXODUH
REOLJD‫܊‬LD Vă HIHFWXH]H FLWLUHD LQGH[XOXL HFKLSDPHQWXOXL GH PăVXUDUH vQ SHULRDGD FXSULQVă vQWUH GDWD WUDQVPLWHULL
QRWLILFăULLGHVFKLPEDUHDIXUQL]RUXOXL‫܈‬LGDWDVFKLPEăULLHIHFWLYHDIXUQL]RUXOXL‫܈‬LVăWUDQVPLWăDFHVWLQGH[IXUQL]RUXOXL
ÌQYHGHUHDWUDQVPLWHULLLQGH[XOXLHFKLSDPHQWXOXLGHPăVXUDUHGHWHUPLQDWSULQDXWRFLWLUHIXUQL]RUXODUHREOLJD‫܊‬LDVă
FRPXQLFHFOLHQWXOXLILQDOSULQLQWHUPHGLXOIDFWXULLFHOSX‫܊‬LQXUPăWRDUHOHLQIRUPD‫܊‬LL
DLQWHUYDOXO GH WLPS vQ FDUH VH SRDWH WUDQVPLWH LQGH[XO DXWRFLWLW FDUH QX SRDWH IL PDL PLF GH  ]LOH
FDOHQGDULVWLFH
EOLQLD WHOHIRQLFă GHGLFDWă ‫܈‬L JUDWXLWă FDUH vQUHJLVWUHD]ă DWkW GDWD WUDQVPLWHULL LQGH[XOXL DXWRFLWLW FkW ‫܈‬L
FRQ‫܊‬LQXWXO PHVDMXOXL VXSOLPHQWDU VH SRW SXQH OD GLVSR]L‫܊‬LD FOLHQWXOXL ILQDO ‫܈‬L DOWH PLMORDFH GH WUDQVPLWHUH D
LQGH[XOXLFDGHH[HPSOXGDUIăUăDVHOLPLWDODDFHVWHDPLMORDFHHOHFWURQLFH
5HIHULWRUODVLWXD‫܊‬LDGHIDFWXUDUHSHED]DXQXLFRQVXPHVWLPDWGHJD]HQDWXUDOHSUHYă]XWvQWURFRQYHQ‫܊‬LHGHFRQVXP
VWDELOLWăGHFRPXQDFRUGGHFăWUHFOLHQWXOILQDOFXIXUQL]RUXOODvQFKHLHUHDFRQWUDFWXOXLGHIXUQL]DUHDJD]HORUQDWXUDOH
FRQVXPFDUHVHSUHLDGRDUvQVLWXD‫܊‬LDvQFDUHFOLHQWXOILQDOQXWUDQVPLWHLQGH[XODXWRFLWLWvQLQWHUYDOXOGHWLPS‫܈‬LvQ
FRQGL‫܊‬LLOH FRPXQLFDWH GH IXUQL]RU FRQVXPXO HVWLPDW VH SRDWH VWDELOL ILH SH ED]D LVWRULFXOXL GH FRQVXP DO DQXOXL
DQWHULRUILHSHED]DFDQWLWă‫܊‬LORUOXQDUHGHWHUPLQDWHSHED]DSURILOXOXLGHFRQVXPDQXDO
&RQYHQ‫܊‬LD GHFRQVXP SRDWH ILPRGLILFDWă RULFkQG SH SDUFXUVXO GHUXOăULL FRQWUDFWXOXL OD LQL‫܊‬LDWLYDFOLHQWXOXL ILQDOvQ
VLWXD‫܊‬LDvQFDUHDFHVWDFRQVLGHUăFăYDORULOHHVWLPDWHQXPDLFRUHVSXQGFRQVXPXOXLUHDOFXFRQGL‫܊‬LDFDQRLOHYDORUL
Vă ILH QRWLILFDWH IXUQL]RUXOXL FX FHO SX‫܊‬LQ  GH ]LOH FDOHQGDULVWLFH vQDLQWH GH vQFHSHUHD SHULRDGHL UHVSHFWLYH GH
IDFWXUDUH
4.2.5 Informațiile cuprinse în factură
&RQIRUP UHJXODPHQWXOXL GH IXUQL]DUH IXUQL]RUXO DUH REOLJD‫܊‬LD Vă HPLWă IDFWXUL FDUH Vă FXSULQGă LQIRUPD‫܊‬LL FRUHFWH
WUDQVSDUHQWH FODUH FRPSOHWH OL]LELOH ‫܈‬L X‫܈‬RU GH vQ‫܊‬HOHV FDUH Vă RIHUH FOLHQ‫܊‬LORU ILQDOL SRVLELOLWDWHD Vă v‫܈‬L DMXVWH]H
SURSULXOFRQVXP‫܈‬LVăFRPSDUHFRQGL‫܊‬LLOHFRPHUFLDOHGHIXUQL]DUHDJD]HORUQDWXUDOH
ÌQIDFWXUă‫܈‬LVDXvQGRFXPHQWHOH DQH[DWHDFHVWHLDVXQW LQFOXVHLQIRUPD‫܊‬LLSULRULWDUHFDUH RIHUăFOLHQWXOXLILQDOWRDWH
HOHPHQWHOHQHFHVDUHSHQWUXDvQ‫܊‬HOHJHFXPHVWHIDFWXUDWFRQVXPXOGHJD]HQDWXUDOHH[SULPDWvQXQLWă‫܊‬LGHHQHUJLH
‫܈‬LFkWWUHEXLHVăSOăWHDVFăSHQWUXDFHVWFRQVXP6XQWLQFOXVHGHDVHPHQHDLQIRUPD‫܊‬LLSULYLQGIDFWXUDUHDFDUHRIHUă
FOLHQWXOXLILQDORSHUVSHFWLYăFXSULQ]ăWRDUHDVXSUDFRQVXPXOXLHIHFWLYUHDOL]DW‫܈‬LDFRVWXOXLDFWXDOFXJD]HOHQDWXUDOH
DVWIHOvQFkWDFHVWDVăDLEăSRVLELOLWDWHDGHD‫܈‬LDMXVWDSURSULXOFRQVXP
)XUQL]RUXOWUHEXLHVăLQFOXGăvQIDFWXUDHPLVăFOLHQWXOXLILQDOSHQWUXORFXOGHFRQVXPSHSULPDVDXFHOPXOWDGRXD
SDJLQăDIDFWXULLFHOSX‫܊‬LQXUPăWRDUHOHLQIRUPD‫܊‬LLSULRULWDUH
DGDWHOHGHLGHQWLILFDUH‫܈‬LGHFRQWDFWDOHIXUQL]RUXOXL
EGDWHOHGHLGHQWLILFDUHDOHFOLHQWXOXLILQDODGUHVDORFXOXLGHFRQVXP‫܈‬LDGUHVDGHIDFWXUDUHvQFD]XOvQFDUHDFHDVWD
HVWHGLIHULWăID‫܊‬ăGHDGUHVDORFXOXLGHFRQVXP
FFRGXOGHFOLHQWDWULEXLWGHIXUQL]RU
GFRGXOORFXOXLGHFRQVXPDWULEXLWGHRSHUDWRU
HQXPăUXO‫܈‬LGDWDHPLWHULLIDFWXULL
IGDWDGHvQFHSHUH‫܈‬LGHVIkU‫܈‬LWDSHULRDGHLGHIDFWXUDUH
JWHUPHQXOVFDGHQWGHSODWă
KGHQXPLUHDSURGXVHORUVHUYLFLLORUIDFWXUDWHGXSăFD]‫܈‬LXQLWă‫܊‬LOHGHPăVXUăDOHDFHVWRUD
LSUH‫܊‬XOXQLWDUSHQWUXIXUQL]DUHDJD]HORUQDWXUDOHH[SULPDW vQOHL0:KVDXvQVXEPXOWLSOX OHLN:K‫܈‬LSUH‫܊‬XOXQLWDU
5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


WDULIHOHWD[HOHDSOLFDWDSOLFDWHSHQWUXILHFDUH SURGXVVHUYLFLXFDUHHVWH IDFWXUDWGLVWLQFWSHOkQJăIXUQL]DUHDJD]HORU
QDWXUDOHQHILLQGLQFOXVvQSUH‫܊‬XOXQLWDUSHQWUXDFHDVWDGXSăFD]
MWLSXOSUH‫܊‬XOXLXQLWDUSHQWUXIXUQL]DUHDJD]HORUQDWXUDOHIL[YDULDELO
NFRPSRQHQWHOHLQFOXVHvQSUH‫܊‬XOXQLWDUSHQWUXIXUQL]DUHDJD]HORUQDWXUDOH
OYDORDUHDGHSODWăSHQWUXILHFDUHSURGXVVHUYLFLXIDFWXUDW
PLQWHUYDOXOGHWLPS‫܈‬LPRGDOLWDWHDPRGDOLWă‫܊‬LOHSULQFDUHFOLHQWXOSRDWHWUDQVPLWHLQGH[XOHFKLSDPHQWXOXLGHPăVXUDUH
GHWHUPLQDWSULQDXWRFLWLUHvQFD]XOFOLHQWXOXLILQDOODFDUHLQWHUYDOXOGHFLWLUHGHFăWUHRSHUDWRUHVWHPDLPDUHGHFkW
SHULRDGDGHIDFWXUDUH
QLQGH[XO HFKLSDPHQWXOXL GH PăVXUDUH IRORVLW OD vQFHSXWXO ‫܈‬L VIkU‫܈‬LWXO SHULRDGHL GH IDFWXUDUH SHQWUX GHWHUPLQDUHD
FDQWLWă‫܊‬LLGHJD]HQDWXUDOHH[SULPDWăvQPFvQFD]XOFOLHQWXOXLILQDOODFDUHLQWHUYDOXOGHFLWLUHGHFăWUHRSHUDWRUHVWH
PDLPDUHGHFkW SHULRDGDGHIDFWXUDUHVHYD SUHFL]D PRGXOSULQFDUH DIRVWGHWHUPLQDWLQGH[XOUHVSHFWLYFLWLUHGH
FăWUHRSHUDWRUDXWRFLWLUHGHFăWUHFOLHQWXOILQDOHVWLPDUHSHED]DFRQYHQ‫܊‬LHLGHFRQVXP
RFDQWLWDWHDGHJD]HQDWXUDOHH[SULPDWăvQPFDIHUHQWăSHULRDGHLGHIDFWXUDUH
SYDORDUHDSXWHULLFDORULILFHVXSHULRDUHDIHUHQWHSHULRDGHLGHIDFWXUDUH
TFDQWLWDWHDGHHQHUJLHH[SULPDWăvQ0:KN:KFHUHSUH]LQWăFRQVXPXOGHJD]HQDWXUDOHIDFWXUDW
UPRGDOLWDWHD GH FRQYHUVLH D FDQWLWă‫܊‬LL GH JD]H QDWXUDOH H[SULPDWă vQ PF vQ FDQWLWDWHD GH HQHUJLH H[SULPDWă vQ
0:KN:K
VDFFL]D
‫܈‬YDORDUHD79$
WYDORDUHDWRWDOăGHSODWăFX79$
‫܊‬PRGDOLWă‫܊‬LOHGHSODWăDIDFWXULL
XGDWHOHGHFRQWDFWDOHFHQWUXOXLGHUHOD‫܊‬LLFXFOLHQ‫܊‬LLSXVODGLVSR]L‫܊‬LHGHIXUQL]RU
ÌQVLWXD‫܊‬LDvQFDUHFOLHQWXOILQDOQXDFKLWăRIDFWXUăvQWHUPHQXOVFDGHQWIDFWXUDIDFWXULOHXOWHULRDUăXOWHULRDUHWUHEXLH
VăFXSULQGăLQIRUPD‫܊‬LLSULYLQGGHELWXODQWHULRUQHDFKLWDWODPRPHQWXOHPLWHULLIDFWXULL‫܈‬LVHPQLILFD‫܊‬LDILHFăUHLREOLJD‫܊‬LL
GHSODWăFXSULQVHvQIDFWXUă
4.2.6 Factura de gaze naturale a Renovatio Trading S.R.L. pe înțelesul tuturor
4.2.6.1 Elemente componente cuprinse în factură
6HF‫܊‬LXQHDIDFWXULLUHIHULWRDUHODGDWHOHGHLGHQWLILFDUHSUH]LQWă
 1XPăUIDFWXUă
 'DWDHPLWHULLIDFWXULL
 'DWHGHVSUHIXUQL]RUQXPHFRGILVFDOQXPăUvQUHJLVWUDUHvQ5HJLVWUXO&RPHU‫܊‬XOXLDGUHVăFDSLWDO
VRFLDOFRQWXULEDQFDUHvQFDUHVHSRDWHIDFHSODWD
 'DWHGHVSUH FOLHQW &RGFOLHQWQXPHFRG XQLF GH vQUHJLVWUDUH SHUVRDQHMXULGLFH&13FDVQLFL
DGUHVăVHGLXDGUHVDGHFRUHVSRQGHQ‫܊‬ăIDFWXUDUH
 7LSXOSUH‫܊‬XOXLXQLWDUSHQWUXIXUQL]DUHDJD]HORUQDWXUDOH
 &RWD79$
$UWLFROHOHGLQIDFWXUăVXQWGLVSXVHvQSUH]HQWDUHWDEHODUăDYkQGXUPăWRDUHDVWUXFWXUăDFRORDQHORU
 1XPăUFXUHQWvQUHJLVWUHD]ăQXPăUXOGHOLQLLLQWURGXVHvQIDFWXUă
 'HQXPLUH SURGXVHVHUYLFLL JD] QDWXUDO WDULI GLVWULEX‫܊‬LH VSHFLILFDW SH WLSXULOH GH FRQVXP WDULI
WUDQVSRUW LQFOXGH WDULIHOH UHJOHPHQWDWH ‫܈‬L FDSDFLWDWHD UH]HUYDWă DFFL]D )LHFDUH GLQWUH DFHVWH
HOHPHQWHDUHSUHFL]DWăSHULRDGDGHIXUQL]DUHDIHUHQWă
 8QLWDWHD GH PăVXUă 0:K DWkW SHQWUX FDQWLWă‫܊‬LOH GH JD] QDWXUDO IXUQL]DWH FkW ‫܈‬L DIHUHQW DSOLFăULL
WDULIHORU
 &DQWLWDWHFDQWLWDWHDFRQVXPDWăFăUHLDLVHDSOLFDSUH‫܊‬XOJD]XOXLQDWXUDOUHVSHFWLYWDULIHOH

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


 3UH‫܊‬XQLWDUSUH‫܊‬XOGHFRQWUDFWDOJD]XOXLQDWXUDOIăUăWDULIHWD[HUHVSHFWLYSUH‫܊‬XOWDULIHORUWD[HORU
 9DORDUHSURGXVXOGLQWUHFDQWLWDWH‫܈‬LSUH‫܊‬XOXQLWDU
 9DORDUH79$UH]XOWăvQXUPDDSOLFăULLFRWHLGH79$GHILHFăUHLYDORULGLQFRORDQDDQWHULRDUăD
WDEHOXOXL
6HF‫܊‬LXQHDGHILQDODIDFWXULLLQFOXGH
 7HUPHQXOVFDGHQWGHSODWă
 0RGDOLWDWHDGHSODWă
 7RWDOIDFWXUăFXUHQWăIăUă79$
 7RWDOYDORDUH79$IDFWXUăFXUHQWă
 $FFL]DGLQIDFWXUăFXUHQWă
 7RWDOXOGHSODWăIDFWXUăFXUHQWă
 6ROGXOSUHFHGHQW
 7RWDOGHSODWăLQFOXVLYVROGXOSUHFHGHQW
4.2.6.2 Elemente componente cuprinse în anexe:
Anexă Date de Consum:
,QGLFăQXPăUXOIDFWXULL‫܈‬LGDWDHPLWHULL
3UH]LQWăGDWHOHVWUXFWXUDWHWDEHODUvQPRGVSHFLILFSHILHFDUHORFGHFRQVXP
ÌQ FDGUXO SHULRDGHL GH IDFWXUDUH FDQWLWă‫܊‬LOH VXQW GHWDOLDWH SH SHULRDGH IXQF‫܊‬LH GH PRGLILFăULOH GH SUH‫ ܊‬DOH JD]XOXL
QDWXUDOFRQIRUPFRQWUDFW
'H DVHPHQHD GDWHOH UHIHULWRDUH OD WDULIH ‫܈‬L WD[H VXQW HYLGHQ‫܊‬LDWH SH SHULRDGH IXQF‫܊‬LH GH PRGLILFăULOH LQWHUYHQLWH
FRQIRUPRUGLQHORU$15(GHUHJOHPHQWDUH
&RGXOORFXOXLGHFRQVXPHVWHLQGLFDWLDUWDEHOXODIHUHQWILHFăUXLORFGHFRQVXPLQFOXGHXUPăWRDUHOHFRORDQH
 1XPHDUWLFRO
 &LWLUHGHOD
 &LWLUHSkQăOD
 (QHUJLHFDQWLWDWHH[SULPDWăvQ0:K
 8QLWDWHDGHPăVXUă0:K
 3UH‫܊‬XOXQLWDU5RQ0:K
 9DORDUHIăUă79$5RQ
$UWLFROHOHVXQWJD]HQDWXUDOHWDULIWUDQVSRUWLQFOXGHWDULIHOHUHJOHPHQWDWH‫܈‬LFDSDFLWDWHDUH]HUYDWăWDULIGLVWULEX‫܊‬LH
VSHFLILFSHWLSXOGHFRQVXPDOUHVSHFWLYXOXLORFGHFRQVXPDFFL]D
(VWHSUH]HQWDW‫܈‬L7RWDOXOYDORULLIăUă79$SHQWUXUHVSHFWLYXOORFGHFRQVXP
Anexă Date Măsurare:
,QGLFăQXPăUXOIDFWXULL‫܈‬LGDWDHPLWHULL
3UH]LQWăGDWHOHVWUXFWXUDWHWDEHODUvQPRGVSHFLILFSHILHFDUHORFGHFRQVXP
&RGXO ORFXOXL GH FRQVXP ‫܈‬L VHULD FRQWRUXOXL VXQW LQGLFDWH LDU WDEHOXO DIHUHQW ILHFăUXL ORF GH FRQVXP LQFOXGH
XUPăWRDUHOHFRORDQH
 3HULRDGă
 ,QGH[SUHFHGHQW
 ,QGH[FXUHQW
 0RGGHGHWHUPLQDUHPăVXUDUHHVWLPDUHUHJXODUL]DUH

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


 8QLWDWHDGHPăVXUăPF
 &DQWLWDWHPF
 3XWHUH&DORULILFă6XSHULRDUă3&6
 &DQWLWDWH0:KFDSURGXVvQWUH&DQWLWDWHPF‫܈‬L3&6
 &DQWLWDWHWRWDOăPFSHORFGHFRQVXP
 &DQWLWDWHWRWDOă0:KSHORFGHFRQVXP
4.3 Schema de sprijin introdusă de Ordonanță de Urgenta Nr. 118/ 2021 pe înțelesul tuturor
3HQWUXSHULRDGDQRLHPEULHPDUWLHVDVWDELOLWRVFKHPăGHVSULMLQSHQWUXSODWDIDFWXULORUDIHUHQWH
FRQVXPXOXLGHHQHUJLHHOHFWULFă‫܈‬LJD]HQDWXUDOH
ÌQ ED]D DFWXDOL]ăULORU LQWURGXVH GH 28* QU  OD GDWD GH  IHEUXDULH VFKHPD GH VSULMLQ FXSULQGH
XUPăWRDUHOHPăVXUL
4.3.1 Schemă sprijin clienți casnici
3HQWUXFOLHQ‫܊‬LLFDVQLFLDFRUGDUHDXQHLFRPSHQVD‫܊‬LLXQLWDUHvQYDORDUHGHFHOPXOWOHLN:KvQFD]XOHQHUJLHL
HOHFWULFH‫܈‬LvQYDORDUHGHFHOPXOWGLQYDORDUHDFRPSRQHQWHLSUH‫܊‬XOXLJD]HORUQDWXUDOHGLQFRQWUDFWXOGHIXUQL]DUH
DOFOLHQWXOXLEHQHILFLDU
Compensația acordată clienților casnici este evidențiată distinct cu semnul "minus" în facturile/anexele la
facturile emise de furnizorul de energie electrică/gaze naturale.
3UH‫܊‬XOGHUHIHULQ‫܊‬ăDOHQHUJLHLHOHFWULFHHVWHGHOHLN:K‫܈‬LLQFOXGHWDULIHOHUHJOHPHQWDWHSHQWUXVHUYLFLLGHUH‫܊‬HD
FRQWULEX‫܊‬LDSHQWUXFRJHQHUDUHGHvQDOWăHILFLHQWăFRQWUDYDORDUHDFHUWLILFDWHORUYHU]LDFFL]ă‫܈‬L79$DSOLFDELOHODGDWD
GHRFWRPEULH
3UH‫܊‬XOGHUHIHULQ‫܊‬ăDOJD]HORUQDWXUDOHHVWHGHOHL0:K‫܈‬LQXLQFOXGH79$WD[H‫܈‬LWDULIHUHJOHPHQWDWHWDULIHGH
vQPDJD]LQDUHSUHFXP‫܈‬LDFFL]DDSOLFDELOHODGDWDGHRFWRPEULH
3ULQ DSOLFDUHD FRPSHQVD‫܊‬LLORU SUH‫܊‬XO ILQDO DFKLWDW GH FOLHQWXO FDVQLF SHQWUX IXUQL]DUHD GH HQHUJLH HOHFWULFăJD]H
QDWXUDOHQXSRDWHVFăGHDVXESUH‫܊‬XOGHUHIHULQ‫܊‬ăVWDELOLW
6FKHPDGHVSULMLQVHDSOLFă‫܈‬LvQFD]XOFRQGRPLQLLORUFXvQFăO]LUHFHQWUDOL]DWăDYkQGGUHSWFRPEXVWLELOJD]HOHQDWXUDOH
‫܈‬LFDUHDXXQVLQJXUSXQFWGHFRQVXPFDUHGHVHUYH‫܈‬WHVSD‫܊‬LLOHORFDWLYHGLQFRQGRPLQLX6FKHPDGHVSULMLQVHDSOLFă
vQIDFWXULOHHPLVHDVRFLD‫܊‬LHLGHSURSULHWDULORFDWDULSHQWUXFRQVXPXOGHJD]HQDWXUDOHDOFRQGRPLQLXOXL
3HQWUX FDOFXOXO FRPSHQVD‫܊‬LHL vQ FD]XO FRQGRPLQLLORU FRQVXPXO ]LOQLF GH UHIHULQ‫܊‬ă VH GHWHUPLQă FD SURGXV vQWUH
FRQVXPXO]LOQLFGHUHIHULQ‫܊‬ăSUHYă]XWvQDQH[D28*DFWXDOL]DWă‫܈‬LQXPăUXOGHVSDWLLORFDWLYHFDUHIDFSDUWH
GLQFRQGRPLQLX3HQWUXDEHQHILFLDGHFRPSHQVDUHUHSUH]HQWDQWXODGPLQLVWUD‫܊‬LHLFRQGRPLQLXOXLVDXSURSULHWDULLGLQ
FRQGRPLQLX GHSXQ OXQDUOD IXUQL]RUXOGHJD]H QDWXUDOHPRGDOLWDWHDGH UHSDUWL]DUHDFRQVXPXOXLWRWDO‫܈‬LFRQVXPXO
FRUHVSXQ]ăWRUILHFăUXLFOLHQWFDVQLFGLQFDGUXOFRQGRPLQLXOXL
/LPLWDPD[LPăDFRQVXPXOXLSHQWUXSHULRDGDGHDSOLFDUHDRUGRQDQ‫܊‬HLGHXUJHQ‫܊‬ăHVWH
DN:KHQHUJLHHOHFWULFăDORFDWvQWUDQ‫܈‬HOXQDUHFRQIRUPDQH[HL28*DFWXDOL]DWH
EHFKLYDOHQWXOvQN:KDPGHJD]HQDWXUDOHODXQIDFWRUGHFRQYHUVLHGHN:KSHUPDORFDWvQWUDQ‫܈‬H
OXQDUHFRQIRUPDQH[HL28*DFWXDOL]DWH
/DOLPLWHOHSUHYă]XWHVHDFFHSWăRDEDWHUHvQIDYRDUHDEHQHILFLDUXOXLFRPSHQVD‫܊‬LHLGHPD[LPXP
3HQWUXDEHQHILFLDGHFRPSHQVD‫܊‬LHFRQVXPXOGHHQHUJLHHOHFWULFăJD]HQDWXUDOHDOFOLHQ‫܊‬LORUFDVQLFLQXSRDWHILPDL
PLFGHN:KSH]LHQHUJLHHOHFWULFăvQSHULRDGDGHIDFWXUDUHUHVSHFWLYN:KSH]LJD]HQDWXUDOH‫܈‬LQXWUHEXLHVă
GHSă‫܈‬HDVFăFRQVXPXOGHUHIHULQ‫܊‬ă
Pentru consumul realizat în perioada 1 februarie 2022 - 31 martie 2022, prețurile la energie electrică și gaze
naturale se plafonează după cum urmează
DSUH‫܊‬XOILQDOIDFWXUDWDOHQHUJLHLHOHFWULFHVHSODIRQHD]ăODFHOPXOWOHLN:K79$LQFOXVGLQFDUHFRPSRQHQWDGH
SUH‫܊‬DHQHUJLHLHOHFWULFHYDILvQYDORDUHGHPD[LPXPOHLN:K
ESUH‫܊‬XOILQDOIDFWXUDWDOJD]HORUQDWXUDOHVHSODIRQHD]ăODFHOPXOWOHLN:K79$LQFOXVGLQFDUHFRPSRQHQWD
GHSUH‫܊‬DJD]HORUQDWXUDOHYDILvQYDORDUHGHPD[LPXPOHLN:K

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


3ODIRDQHOHSUHYă]XWHUHSUH]LQWăSUH‫܊‬XOILQDOIDFWXUDWSHQWUXFOLHQWXOFDVQLFDYkQGLQFOXVH
DSHQWUXHQHUJLHHOHFWULFăFRPSRQHQWDGHSUH‫܊‬DOHQHUJLHLHOHFWULFHDFFL]DWDULIHOHUHJOHPHQWDWHGHWUDQVSRUW‫܈‬L
GLVWULEX‫܊‬LHVHUYLFLLOHGHVLVWHPFHUWLILFDWHOHYHU]LFRQWULEX‫܊‬LDGHFRJHQHUDUHGHvQDOWăHILFLHQWăHQHUJHWLFăFRVWXULOH
GHIXUQL]DUH‫܈‬L79$
ESHQWUXJD]HQDWXUDOHFRPSRQHQWDGHSUH‫܊‬DOJD]HORUQDWXUDOHFRVWXOGHWUDQVSRUWWDULIXOGHvQPDJD]LQDUHDFFL]D
WDULIXOGHGLVWULEX‫܊‬LHFRVWXULOHGHIXUQL]DUH‫܈‬L79$
&RPSRQHQWDGHSUH‫܊‬DOHQHUJLHLHOHFWULFH‫܈‬LFRPSRQHQWDGHSUH‫܊‬DOJD]HORUQDWXUDOHQXLQFOXG79$
$QH[D28*DFWXDOL]DWăSUHYHGHFRQVXPXO]LOQLFGHUHIHULQ‫܊‬ăODHQHUJLHHOHFWULFă‫܈‬LJD]HQDWXUDOH
Tabel 1. Energie electrică
/XQD‫܈‬LDQXO 1RLHPEULH 'HFHPEULH ,DQXDULH )HEUXDULH 0DUWLH
GH]LOH GH]LOH GH]LOH GH]LOH GH]LOH
&RQVXP]LOQLFGHUHIHULQ‫܊‬ă N:K N:K N:K N:K N:K
N:K
&RQVXP]LOQLFGHUHIHULQ‫܊‬ăFX N:K N:K N:K N:K N:K
DEDWHUHPD[LPăGHN:K
&RQVXPOXQDUPD[LPN:K N:K N:K N:K N:K N:K
PD[LP N:K N:K N:K N:K N:K

Tabel 2. Gaze naturale

/XQD‫܈‬LDQXO 1RLHPEULH 'HFHPEULH ,DQXDULH )HEUXDULH 0DUWLH
&RQVXP]LOQLFGHUHIHULQ‫܊‬ă N:K N:K N:K N:K N:K
N:K
&RQVXPPHGLXOXQDUN:K N:K N:K N:K N:K N:K
LQFOXVLYDEDWHUHGH
&RQVXPPHGLXOXQDUPF PF PF PF PF PF
LQFOXVLYDEDWHUHGH

4.3.1.1 Exemple de calcul pe înțelesul tuturor
A. Energie electrică
([HPSOXOH[SOLFLWDW
(PLWHUHIDFWXUăvQGDWDGH
3HULRDGDGHIDFWXUDUH
9DORDUHDXQLWDUăDFRPSHQVD‫܊‬LHLOHLN:K
&D]XO
&RQVXPXODIHUHQWSHULRDGHLGHIDFWXUDUHN:K
3HULRDGDGHDSOLFDUHDFRPSHQVD‫܊‬LHLHVWHHJDOăFXSHULRDGDGHIDFWXUDUH GH]LOHGHRDUHFH
vQWUHDJDSHULRDGăHVWHFXSULQVăvQSHULRDGDUHJOHPHQWDWăGHDSOLFDUHDVFKHPHLGHVSULMLQ
&RQVXPXOGHUHIHULQ‫܊‬ăLQFOXVLYDEDWHUHDGHN:K]L[GH]LOH N:KSHULRDGDGHIDFWXUDUH
&RQVXPPLQLP]LOQLFN:K]L
&RQVXPPLQLPWRWDOvQSHULRDGDGHIDFWXUDUHN:K[GH]LOH N:K
&RQVXPXO ]LOQLF UHDOL]DW vQ SHULRDGD    VH FDOFXOHD]ă vPSăU‫܊‬LQG FDQWLWDWHD GH HQHUJLH DFWLYă
FRQVXPDWăGHN:KODQXPăUXOGH]LOHGLQSHULRDGăN:K]LOH N:K]L
6HYHULILFăFRQGL‫܊‬LD
&RQVXPPLQLPWRWDOWUHEXLHVăILHPDLPLFGHFkW&RQVXPXODIHUHQWSHULRDGHLGHIDFWXUDUHFDUHWUHEXLHVăILHPDL
PLFVDXHJDOFX&RQVXPXOGHUHIHULQ‫܊‬ăLQFOXVLYDEDWHUHDGH
&RQGL‫܊‬LDHVWHvQGHSOLQLWăN:KN:KN:K
9DORDUHDPD[LPăDFRPSHQVD‫܊‬LHLDFRUGDWHN:K[OHLN:K OHL
9DORDUHDILQDOăDFRPSHQVD‫܊‬LHLQXSRDWHUHGXFHSUH‫܊‬XOILQDODOFOLHQWXOXLVXEOHLN:KFXWRDWHWD[HOHLQFOXVH

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


&D]XO
&RQVXPXODIHUHQWSHULRDGHLGHIDFWXUDUH N:K
3HULRDGDGHDSOLFDUHDFRPSHQVD‫܊‬LHLHVWHHJDOăFXSHULRDGDGHIDFWXUDUH GH]LOH
&RQVXPXOGHUHIHULQ‫܊‬ăLQFOXVLYDEDWHUHDGHN:K]L[GH]LOH N:KSHULRDGDGHIDFWXUDUH
&RQVXPPLQLPN:K]L
&RQVXPPLQLP]LOQLFN:K]L
&RQVXPPLQLPWRWDOvQSHULRDGDGHIDFWXUDUHN:K[GH]LOH N:K
6HYHULILFăFRQGL‫܊‬LD
&RQVXPPLQLPWRWDOWUHEXLHVăILHPDLPLFGHFkW&RQVXPXODIHUHQWSHULRDGHLGHIDFWXUDUHFDUHWUHEXLHVăILHPDL
PLFVDXHJDOFX&RQVXPXOGHUHIHULQ‫܊‬ăLQFOXVLYDEDWHUHDGH
&RQGL‫܊‬LDQXHVWHvQGHSOLQLWăN:KN:K!N:K
9DORDUHDFRPSHQVD‫܊‬LHLDFRUGDWH OHL
B. Gaze naturale
&RPSHQVDUHDVHDSOLFăSHQWUXFOLHQ‫܊‬LLFDVQLFLFDUHDXFRQWUDFWHGHIXUQL]DUHGHJD]HQDWXUDOHFXXQSUH‫܊‬DOJD]HORU
QDWXUDOHPDLPDUHGHFkWSUH‫܊‬XOGHUHIHULQ‫܊‬ăGHOHL0:KOXDWvQFDOFXOvQFDGUXOVFKHPHLGHFRPSHQVDUH
&RWDSURFHQWXDOăDIHUHQWăFRPSHQVăULLVHGHWHUPLQăSULQUDSRUWDUHODSUH‫܊‬XOJD]HORUQDWXUDOH
Pentru consumul realizat în perioada 1 februarie 2022 - 31 martie 2022 FRPSHQVDUHD VH GHWHUPLQă SULQ
FDOFXODUHDXQHLFRWHSURFHQWXDOHGLQYDORDUHDFRQVXPXOXLGHJD]HQDWXUDOHUHSUH]HQWkQGGLQDFHDVWăYDORDUH
9DORDUHDFRQVXPXOXLOXQDUGHUHIHULQ‫܊‬ăGHJD]HQDWXUDOHVHGHWHUPLQăSULQUDSRUWDUHODOLPLWHOHGHFRQVXPOXQDUHGH
JD]HQDWXUDOHGHWHUPLQDWHvQED]DDQH[HL28*DFWXDOL]DWH
ÌQVLWXD‫܊‬LDvQFDUHvQXUPDDSOLFăULLFRPSHQVăULLYDORDUHDUHSUH]HQWkQGGLIHUHQ‫܊‬DGLQWUHSUH‫܊‬XOJD]HORUQDWXUDOHGLQ
FRQWUDFW‫܈‬LVXPDGHFRPSHQVDUHHVWHPDLPLFăGHOHL0:KVHFRPSHQVHD]ăGRDUGLIHUHQ‫܊‬DGLQWUHSUH‫܊‬XOJD]HORU
QDWXUDOH‫܈‬LSUH‫܊‬XOGHUHIHULQ‫܊‬ă
([HPSOXO
3UH‫܊‬XOJD]HORUQDWXUDOHGLQFRQWUDFWHVWHOHL0:K
3UH‫܊‬XOGHUHIHULQ‫܊‬ăDOJD]HORUQDWXUDOHHVWHOHL0:K
9DORDUHDFRPSHQVD‫܊‬LHLGHWHUPLQDWăFDSURFHQWGHHVWHOHL0:K[ OHL0:K
9DORDUHDUH]XOWDWăGLQFDOFXOSHQWUXFRPSHQVDUHSULQUDSRUWDUHODSURFHQWXOGHHVWH
OHL0:K±OHL0:K OHL0:K
'HRDUHFHYDORDUHDUHSUH]HQWkQGGLIHUHQ‫܊‬DGLQWUHSUH‫܊‬XOJD]HORUQDWXUDOHGLQFRQWUDFW‫܈‬LVXPDGHFRPSHQVDUHHVWH
PDLPLFăGHOHL0:KVHFRPSHQVHD]ăGRDUGLIHUHQ‫܊‬DGLQWUHSUH‫܊‬XOJD]HORUQDWXUDOH‫܈‬LSUH‫܊‬XOGHUHIHULQ‫܊‬ă
$VWIHOYDORDUHDFRPSHQVD‫܊‬LHLDFRUGDWHHVWH
3UH‫܊‬XOJD]HORUQDWXUDOH±3UH‫܊‬GHUHIHULQ‫܊‬ăHVWHOHL0:K±OHL0:K OHL0:K
([HPSOXO
3UH‫܊‬XOJD]HORUQDWXUDOHGLQFRQWUDFWHVWHOHL0:K
3UH‫܊‬XOGHUHIHULQ‫܊‬ăDOJD]HORUQDWXUDOHHVWHOHL0:K
9DORDUHDFRPSHQVD‫܊‬LHLDFRUGDWHGHWHUPLQDWăFDSURFHQWGHHVWHOHL0:K[ OHL0:K
9DORDUHDUH]XOWDWăFDXUPDUHDDSOLFăULLFRPSHQVD‫܊‬LHLvQSURFHQWGHHVWH
OHL0:K±OHL0:K OHL0:K
ÌQWUXFkWYDORDUHDUH]XOWDWăFDXUPDUHDDSOLFăULLFRPSHQVăULLvQSURFHQWGHHVWHPDLPDUHGHOHL0:K
YDORDUHDFRPSHQVD‫܊‬LHLHVWHFHDGHWHUPLQDWăSURFHQWXDOOHL0:K

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR



4.3.2 Schemă sprijin clienți noncasnici
$FHDVWDVFKHPăGHVSULMLQVHDSOLFăFOLHQ‫܊‬LORUQRQFDVQLFLcu excepția
 FOLHQ‫܊‬LORU QRQFDVQLFL FDUH DX EHQHILFLDW GH SUHYHGHULOH 28* QU  SHQWUX PRGLILFDUHD ‫܈‬L FRPSOHWDUHD
28*QUSULYLQGVWDELOLUHDFDGUXOXLLQVWLWX‫܊‬LRQDO‫܈‬LDXWRUL]DUHD*XYHUQXOXLSULQ0LQLVWHUXO)LQDQ‫܊‬HORU
3XEOLFHGHDVFRDWHODOLFLWD‫܊‬LHFHUWLILFDWHOHGHHPLVLL GHJD]HFXHIHFWGHVHUă DWULEXLWH5RPkQLHLODQLYHOXO
8QLXQLL(XURSHQHSUHFXP‫܈‬LSHQWUXLQVWLWXLUHDXQHLVFKHPHGHDMXWRUGHVWDWSULYLQGVSULMLQLUHDvQWUHSULQGHULORU
GLQ VHFWRDUHOH ‫܈‬L VXEVHFWRDUHOH H[SXVH XQXL ULVF LPSRUWDQW GH UHORFDUH FD XUPDUH D WUDQVIHUXOXL FRVWXOXL
HPLVLLORUGHJD]HFXHIHFWGHVHUăvQSUH‫܊‬XOHQHUJLHLHOHFWULFHDSUREDWăFXPRGLILFăULSULQ/HJHDQU
 XQLWă‫܊‬LORU DGPLQLVWUDWLYWHULWRULDOH EHQHILFLDUH SHQWUX SHULRDGD FXSULQVă vQWUH  QRLHPEULH  ‫܈‬L  PDUWLH
GHVXEYHQ‫܊‬LHSHQWUXDFRSHULUHDFUH‫܈‬WHULLSUH‫܊‬XOXLJLJDFDORULHLvQFXDQWXPGHGLQGLIHUHQ‫܊‬DUH]XOWDWă
vQWUHSUH‫܊‬XOGHDFKL]L‫܊‬LHDOJD]HORUQDWXUDOH‫܈‬LSUH‫܊‬XOSODIRQDWDOJD]HORUQDWXUDOHGHOHLN:KSUHYă]XWvQ
28*QU
 SURGXFăWRULORUGHHQHUJLHHOHFWULFă
Schema de sprijin pentru clienții noncasnici prevede plafonarea prețurilor pentru energie electrică și gaze
naturale pentru consumul realizat în perioada 1 februarie - 31 martie 2022, după cum urmează
DSUH‫܊‬XOILQDOIDFWXUDWDOHQHUJLHLHOHFWULFHVHSODIRQHD]ăODFHOPXOWOHXN:K79$LQFOXVGLQFDUHFRPSRQHQWDGH
SUH‫܊‬DOHQHUJLHLHOHFWULFHYDILvQYDORDUHGHPD[LPXPOHLN:K
ESUH‫܊‬XOILQDOIDFWXUDWDOJD]HORUQDWXUDOHVHSODIRQHD]ăODFHOPXOWOHLN:K79$LQFOXVGLQFDUHFRPSRQHQWD
GHSUH‫܊‬DOJD]HORUQDWXUDOHYDILvQYDORDUHGHPD[LPXPOHLN:K
3ODIRDQHOHSUHYă]XWHUHSUH]LQWăSUH‫܊‬XOILQDOIDFWXUDWSHQWUXFOLHQWXOILQDODYkQGLQFOXVH
DSHQWUXHQHUJLHHOHFWULFăFRPSRQHQWDGHSUH‫܊‬DOHQHUJLHLHOHFWULFHDFFL]DWDULIHOHUHJOHPHQWDWHGHWUDQVSRUW‫܈‬L
GLVWULEX‫܊‬LHVHUYLFLLOHGHVLVWHPFHUWLILFDWHOHYHU]LFRQWULEX‫܊‬LDGHFRJHQHUDUHGHvQDOWăHILFLHQWăHQHUJHWLFăFRVWXULOH
GHIXUQL]DUH‫܈‬L79$
ESHQWUXJD]HQDWXUDOHFRPSRQHQWDGHSUH‫܊‬DOJD]HORUQDWXUDOHFRVWXOGHWUDQVSRUWWDULIXOGHvQPDJD]LQDUHDFFL]D
WDULIXOGHGLVWULEX‫܊‬LHFRVWXULOHGHIXUQL]DUH‫܈‬L79$
&RPSRQHQWDGHSUH‫܊‬DOHQHUJLHLHOHFWULFH‫܈‬LFRPSRQHQWDGHSUH‫܊‬DOJD]HORUQDWXUDOHQXLQFOXG79$
 

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


5. Soluționarea plângerilor
3URFHGXUD  FDGUX SULYLQG REOLJD‫܊‬LD IXUQL]RULORU GH HQHUJLH HOHFWULFă ‫܈‬L JD]H QDWXUDOH GH VROX‫܊‬LRQDUH D SOkQJHULORU
FOLHQ‫܊‬LORUILQDOLHVWHUHJOHPHQWDWăSULQ2UGLQXO$15(QU
ÌQFDGUXO5HQRYDWLR7UDGLQJ65/3URFHGXUDGHVROX‫܊‬LRQDUHDSOkQJHULORUFOLHQ‫܊‬LORUILQDOLVWDELOH‫܈‬WHPHWRGDGHOXFUX
DSOLFDELOăGHSDUWDPHQWHORU5HOD‫܊‬LL&OLHQ‫܊‬L)XUQL]DUH$GPLQLVWUDWLY‫܈‬L&DOLWDWH0HGLXDIHUHQWăJHVWLRQăULLUHFODPD‫܊‬LLORU
YHQLWHGHODFOLHQ‫܊‬LFXVFRSXOGHDRIHULDFHVWRUDVHUYLFLLSURGXVHGHRFDOLWDWHFRUHVSXQ]ăWRDUHvQFRQIRUPLWDWHFX
SDUDPHWULLVSHFLILFD‫܊‬LSUHFXP‫܈‬LDVLJXUDUHDFDSDFLWă‫܊‬LLGHVROX‫܊‬LRQDUHDUHFODPD‫܊‬LLORU
3URFHGXUDVHDSOLFăvQSURFHVXOGHUH]ROYDUHDUHFODPD‫܊‬LLORUVHVL]ăULORUFDUHSULYHVF
DFDOLWDWHD‫܈‬LFRQWLQXLWDWHDVHUYLFLXOXLIXUQL]DWGHSUHVWDWRUL‫܈‬LDVHUYLFLXOXLGHGLVWULEX‫܊‬LH
EVHUYLFLXOFRPHUFLDOGHIXUQL]DUHFRQWUDFWDUHDPăVXUDUHDFDOFXODUHD‫܈‬LIDFWXUDUHDFRQVXPXOXLGHHQHUJLH
FDOWHDVSHFWHOHJDWHGHGHVIă‫܈‬XUDUHDDFWLYLWă‫܊‬LLFRPHUFLDOHGHIXUQL]DUH
3URFHGXUDQXVHDSOLFăSHQWUXUHFODPD‫܊‬LLOHVHVL]ăULOHSULYLQGVLWXD‫܊‬LLOHvQFDUHH[LVWăDOWHSURFHGXULVSHFLILFHFXPDU
ILDFRUGDUHDGHGHVSăJXELULSHQWUXGHWHULRUDUHDDSDUDWXULLHOHFWURFDVQLFHFD]XULOHGHQHUHVSHFWDUHDQRUPHORUOHJDOH
GH FRQVXP D HQHUJLHL HOHFWULFH VROX‫܊‬LRQDUHD PHGLHUHD QHvQ‫܊‬HOHJHULORU DSăUXWH vQ WLPSXO GHUXOăULL FRQWUDFWHORU vQ
GRPHQLXOHQHUJLHL
5.1 Definiții Specifice
PetițieFHUHUHIRUPXODWăvQVFULVSHFDUHXQFHWă‫܊‬HDQVDXRRUJDQL]D‫܊‬LHOHJDOFRQVWLWXLWăRSRDWHDGUHVDDXWRULWă‫܊‬LORU
‫܈‬LLQVWLWX‫܊‬LLORU
ReclamațieSOkQJHUHSULQFDUHVHDGXF DQXPLWHvQYLQXLULFXLYD vQVHQVXOSUH]HQWHLSURFHGXULSULQUHFODPD‫܊‬LHVH
vQ‫܊‬HOHJH SOkQJHUHDIRUPXODWă GH FăWUH RULFH SHUVRDQă IL]LFă VDXMXULGLFă QHPXO‫܊‬XPLWă SHQWUX IDSWXOGHDQX LVH IL
UăVSXQVXQHLFHUHULGHDQXLVHILSUHVWDWXQVHUYLFLXVDXFăUHLDLVDSUHVWDWXQVHUYLFLXQHFRUHVSXQ]ăWRU
Sesizare:vQ‫܈‬WLLQ‫܊‬DUHGHVSUHXQFD]FDUHWUHEXLHFHUFHWDWLQIRUPDUH
Cerere:VROLFLWDUHVFULVăIRUPXODWăGHRULFHSHUVRDQăIL]LFăVDXMXULGLFăGHDIDFHVDXGHDQXIDFHFHYD
Client existent:SHUVRDQăIL]LFăVDXMXULGLFăFDUHGH‫܊‬LQHFRQWUDFWGHIXUQL]DUH
Document: LQIRUPD‫܊‬LHvPSUHXQăFXPHGLXOVăXVXSRUW
Înregistrare:GRFXPHQWSULQFDUHVHGHFODUăUH]XOWDWHOHRE‫܊‬LQXWHVDXVHIXUQL]HD]ăGRYH]LDOHDFWLYLWă‫܊‬LLGHVIă‫܈‬XUDWH
Clasare: vQFHWDUHD XQXL SURFHVXQHL DF‫܊‬LXQL LPSRVLELO GH XUPDW GLQ FDX]D H[LVWHQ‫܊‬HL XQHL FDX]H OHJDOH FDUH
vPSLHGLFăFRQWLQXDUHDVD
5.2 Prescurtări
CFFOLHQWILQDO
FUIIXUQL]RUGHXOWLPăLQVWDQ‫܊‬ă
ORRSHUDWRUGHUH‫܊‬HD
OMRSHUDWRUGHPăVXUDUH
ANRE$XWRULWDWHD1D‫܊‬LRQDOăGH5HJOHPHQWDUHvQ'RPHQLXO(QHUJLHL
ANPC $XWRULWDWHD1D‫܊‬LRQDOăSHQWUX3URWHF‫܊‬LD&RQVXPDWRUXOXL
ANSPDCP$XWRULWDWHD1D‫܊‬LRQDOăGH6XSUDYHJKHUHD3UHOXFUăULL'DWHORUFX&DUDFWHU3HUVRQDO
5.3 Modalități de preluare a reclamațiilor/ sesizărilor/ cererilor în organizație:
 SULQSRVWDODVHFUHWDULDWXO6&5HQRYDWLR7UDGLQJ65/GLQVRV1RUGXOXL'(WDM6HFWRU%XFXUH‫܈‬WL
ODGHSDUWDPHQWXO$GPLQLVWUDWLY
 SULQID[ODVHFUHWDULDWXO6&5HQRYDWLR7UDGLQJ65/±ODGHSDUWDPHQWXO$GPLQLVWUDWLY
 SHUVRQDOGHSXVHGHFăWUHSHWHQWVDXPDQGDWDUODVHFUHWDULDWXO6&5HQRYDWLR7UDGLQJ65/±ODGHSDUWDPHQWXO
$GPLQLVWUDWLY
 SHHPDLOODDGUHVDGHRIILFH#UHQRYDWLRWUDGLQJUR
 SHVLWHXOZZZUHQRYDWLRWUDGLQJURVHF‫܊‬LXQHDSugestii și Reclamații

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


 WHOHIRQLF LQ LQWHUYDOXO RUDU  ±  OD QXPHUHOH GH WHOHIRQ    DIL‫܈‬DWH SH VLWHXO
ZZZUHQRYDWLRWUDGLQJURVDXODFDOOFHQWHU0800460400DSHOJUDWXLW
5.4 Recepția, înregistrarea și distribuirea reclamațiilor/ sesizărilor scrise
/DGDWDSULPLULLWRDWHUHFODPD‫܊‬LLOHVHVL]ăULOH‫܈‬LFRQWHVWD‫܊‬LLOHSULPLWHVXQWvQUHJLVWUDWHFXQXPăUGHLQWUDUHvQ5HJLVWUXO
8QLFGH(YLGHQ‫܊‬ăD5HFODPD‫܊‬LLORU$QH[DDDFHVWHLSURFHGXUL
5HFODPD‫܊‬LLOHVXQWUHSDUWL]DWHFăWUH*HVWLRQDUXOGH&RQWUDFWUHVSRQVDELO
5HFODPD‫܊‬LLOHSUHOXDWHWHOHIRQLFvQDIDUDRUHORUGHSURJUDPGHFăWUHSHUVRQDOGLQDIDUDGHSDUWDPHQWXOXLUHVSRQVDELO
YRU IL JHVWLRQDWH SULQ LQWHUPHGLXO OLVWHORU FX GDWHOH GH FRQWDFW DOH RSHUDWRULORU GLQ UH‫܊‬HDXD GH GLVWULEX‫܊‬LH HQHUJLH
HOHFWULFă‫܈‬LUHVSHFWLYJD]HQDWXUDOH $QH[D DDFHVWHLSURFHGXULÌQ]LXD OXFUăWRDUHXUPăWRDUHLQIRUPD‫܊‬LLOHVHYRU
SUHGD *HVWLRQDUXOXL GH &RQWUDFW SHQWUX D DVLJXUD vQUHJLVWUDUHD ‫܈‬L DGPLQLVWUDUHD UHFODPD‫܊‬LHL vQ FRQIRUPLWDWH FX
DFHDVWDSURFHGXUă
5.5 Gestionarea reclamațiilor/ sesizărilor verbale
3HQWUXUHFODPD‫܊‬LLOHWHOHIRQLFHVHFUHWDUDIDFHOHJăWXUăFOLHQWXOXLFX*HVWLRQDUXOGH&RQWUDFW
ÌQFD]XOGHUDQMDPHQWHORUvQDOLPHQWDUHVHSURFHGHD]ăvQIHOXOXUPăWRU
&RQVXPDWRUXOHVWHvQGUXPDWGLQVHFUHWDULDWVăVXQHODQXPăUXOGHFDOOFHQWHUGLQ]RQDGHGLVWULEX‫܊‬LHSHUD]DFăUHLD
v‫܈‬LGHVIă‫܈‬RDUăDFWLYLWDWHDPHQ‫܊‬LRQHD]ăcă este consumator eligibilDGLFăLQFD]XOHQHUJLHLHOHFWULFH‫܈‬LDH[SULPDW
GUHSWXOGHD‫܈‬LDOHJHIXUQL]RUXOGHSHSLD‫܊‬DOLEHUă‫܈‬LFDHVWHclient al Renovatio TradingSHQWUXFDRSHUDWRUXOVă
‫܈‬WLHvQFHED]DGHGDWHvOFDXWă
 'XSă vQUHJLVWUDUHD GHUDQMDPHQWXOXL FRQVXPDWRUXO WUDQVPLWH QXPăUXO GH VHVL]DUH OD DGUHVD
RIILFH#UHQRYDWLRWUDGLQJUR XUPkQG FD 5HQRYDWLR 7UDGLQJ Vă VROLFLWH LQIRUPD‫܊‬LL OD JHVWLRQDUXO FRQWUDFWXOXL GH
GLVWULEX‫܊‬LHDGLFăOD2SHUDWRUXOGH'LVWULEX‫܊‬LHGHVSUHUHVSHFWLYXOLQFLGHQW
ÌQFD]XOvQFDUHGLQYDULLPRWLYHFRQVXPDWRUXOQXSRDWHUHFODPDGLUHFWODGLVWULEXLWRUvQWUHUXSHUHDVDXVROLFLWăDVLVWHQ‫܊‬ă
UHSUH]HQWDQ‫܊‬LORU5HQRYDWLR7UDGLQJDWXQFL*HVWLRQDUXOGH&RQWUDFWYDSUHOXDVHVL]DUHDvQWUHUXSHULLHQHUJLHLHOHFWULFH
‫܈‬LYDvQUHJLVWUDWHOHIRQLFODGLVWULEXLWRUVHVL]DUHDvQQXPHOHFRQVXPDWRUXOXLYDQRWDQXPăUXOGHvQUHJLVWUDUHDVHVL]ăULL
SULPLWGHODGLVWULEXLWRU‫܈‬LYDFRPXQLFDDSRLFRQVXPDWRUXOXLUăVSXQVXOSULPLWGLQSDUWHDGLVWULEXLWRUXOXL
5ăVSXQVXOYDLQFOXGHFDX]HOHFDUHDXGXVODDSDUL‫܊‬LDGHUDQMDPHQWXOXLWHUPHQXOGHUHPHGLHUHLQWHUYHQ‫܊‬LHQXPăUXO
GH vQUHJLVWUDUH D GHUDQMDPHQWXOXL OD GLVWULEXLWRU ‫܈‬L QXPăUXO GH vQUHJLVWUDUH vQ 5HJLVWUXO 8QLF GH ÌQUHJLVWUDUH D
5HFODPD‫܊‬LLORUDO5HQRYDWLR7UDGLQJ
'DFăUăVSXQVXOGHODGLVWULEXLWRUHVWHDPELJXXDWXQFL*HVWLRQDUXOGH&RQWUDFWYDvQWRFPLRDGUHVăFăWUH'LVWULEXLWRU
vQYHGHUHDSULPLULLXQXLUăVSXQVVFULVFXSULYLUHODVLWXD‫܊‬LDVHPQDODWă‫܈‬LYDWUDQVPLWHvQVFULVYLDHPDLOUHVSRQVDELOXOXL
GHFRQWUDFWGLQSDUWHDFRQVXPDWRUXOXLUăVSXQVXOSULPLWGLQSDUWHDGLVWULEXLWRUXOXL
5.6 Tratarea reclamațiilor/ sesizărilor scrise
'XSăUHSDUWL]DUHDFăWUH*HVWLRQDUXOGH&RQWUDFWDUHFODPD‫܊‬LLORUVHVL]ăULORUVFULVHvQYHGHUHDVROX‫܊‬LRQăULLDFH‫܈‬WLDYRU
SDUFXUJHXUPăWRDUHOHHWDSH
 LGHQWLILFDUHDFHULQ‫܊‬HORUFRQVXPDWRUXOXL
 DQDOL]DUHDUHFODPD‫܊‬LHLVHVL]ăULL
 vQ FD]XO vQ FDUH GH OD GLVWULEXLWRU H[LVWă VXILFLHQWH LQIRUPD‫܊‬LL VH IRUPXOHD]ă UăVSXQVXO VFULV FăWUH SHWHQW
FRQVXPDWRU
 vQ FD]XOvQFDUHVXQW QHFHVDUHLQIRUPD‫܊‬LLVXSOLPHQWDUH UHFODPD‫܊‬LDVHVL]DUHD VHWUDQVPLWH FăWUHGLVWULEXLWRUXO
]RQDOvQWHUPHQXOSUHYă]XWGHVWDQGDUGSHQWUXDRE‫܊‬LQHXQUăVSXQV‫܈‬LDOWUDQVPLWHFRQVXPDWRUXOXL
7UDQVPLWHUHDUăVSXQVXULORUFăWUHSHWHQ‫܊‬LFRQVXPDWRULVHYDUHDOL]DvQWHUPHQHOHVWDELOLWHGH$15(SkQăODGDWDGH
LXOLHFRQIRUP$QH[HLDDFHVWHLSURFHGXUL‫܈‬LvQFHSkQGFXGDWDGHLXOLHFRQIRUPSURFHGXULLGHUHIHULQ‫܊‬ă
3/ WHUPHQHOH ILLQG GHUXODWH GH OD GDWD vQUHJLVWUăULL UHFODPD‫܊‬LHL VHVL]ăULL FRQIRUP SUHYHGHUL VHF‫܊‬LXQH 
LQGLIHUHQWGDFăVROX‫܊‬LDHVWHIDYRUDELOăVDXQHIDYRUDELOă
ÌQFD]XOvQFDUHSHQWUXDQDOL]DDVSHFWHORUVHPQDODWHGHSHWHQWFRQVXPDWRUHVWHQHYRLHGHXQWHUPHQPDLPDUHID‫܊‬ă
GHWHUPHQHOHVWDELOLWHVHYDWUDQVPLWHXQUăVSXQVLQWHUPHGLDUSULQFDUHSHWHQWXOFRQVXPDWRUXOYDILLQIRUPDWGHVSUH
VWDGLXOVROX‫܊‬LRQăULLUHFODPD‫܊‬LHLVHVL]ăULL
1RXO WHUPHQ DORFDW SHQWUX HODERUDUHD UăVSXQVXOXL ILQDO WUHEXLH UHVSHFWDW FRQIRUP VWDQGDUGXOXL GH SHUIRUPDQ‫܊‬ă DO
VHUYLFLXOXLGHIXUQL]DUH
5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


5.7 Închiderea reclamațiilor/ sesizărilor scrise
'XSăvQWRFPLUHD‫܈‬LWUDQVPLWHUHDUăVSXQVXOXLFăWUHSHWHQWFRQVXPDWRUJHVWLRQDUXOvQFKLGHUHFODPD‫܊‬LDVHVL]DUHD‫܈‬L
DWD‫܈‬HD]ăUăVSXQVXOFDGRFXPHQW
*HVWLRQDUXOGH&RQWUDFWDUKLYHD]ăUăVSXQVXULOH‫܈‬LGRFXPHQWHOHFDUHDXOHJăWXUDFXUHFODPD‫܊‬LDVHVL]DUHDWLPSXOGH
SăVWUDUHILLQGGHWUHLDQLGHODGDWDvQUHJLVWUăULLUHFODPD‫܊‬LHLVHVL]ăULL
5.8 Monitorizarea reclamațiilor/ sesizărilor
0RQLWRUL]DUHDSURFHVXOXLGHWUDWDUHDUHFODPD‫܊‬LLORUVHVL]ăULORUVHIDFHOXQDU‫܈‬LDQXDOODQLYHOFRUHODWSULQLQWHUPHGLXO
UDSRDUWHORUFXVFRSXOGHvPEXQăWă‫܊‬LUHDFDOLWă‫܊‬LLVHUYLFLLORURIHULWHFOLHQ‫܊‬LORU
3URFHGXUDHVWHGLVSRQLELOăSHSDJLQDÄ)RUPXODUUHFODPD‫܊‬LL´DZHEVLWHWXOXLUHQRYDWLRWUDGLQJURDFFHVLELOăSULQOLQNXO
KWWSVZZZUHQRYDWLRWUDGLQJURGRFXPHQWVSURFHGXUDBVROXWLRQDUHBSODQJHULSGI
 

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


6. Schimbarea furnizorului de energie electrică/ gaze naturale de către clientul final
3URFHGXUD 5HQRYDWLR 7UDGLQJ 65/ SULYLQG VFKLPEDUHD IXUQL]RUXOXL GH FăWUH FOLHQWXO ILQDO VWDELOH‫܈‬WH HWDSHOH
SURFHVXOXLGHVFKLPEDUHPRGDOLWDWHDGHVWLQJHUHDREOLJD‫܊‬LLORUGHSODWăSUHFXP‫܈‬LVFKLPEXOGHGDWHGLQWUHFOLHQWXO
ILQDO‫܈‬LRSHUDWRULLHFRQRPLFLLPSOLFD‫܊‬LvQSURFHVXOGHVFKLPEDUHDIXUQL]RUXOXL
6.1 Definiții Specifice
Contract de rețea/acces la sistemFRQWUDFWSHQWUXSUHVWDUHDVHUYLFLXOXLGHGLVWULEX‫܊‬LHWUDQVSRUWDHQHUJLHLHOHFWULFH
DOJD]HORUQDWXUDOHGXSăFD]
Data schimbării efective a furnizoruluiGDWDGHODFDUHSURGXFHHIHFWHFRQWUDFWXOGHIXUQL]DUHDHQHUJLHLHOHFWULFH
JD]HORUQDWXUDOHvQFKHLDWFXIXUQL]RUXOQRX
Furnizor actual  IXUQL]RUXO FDUH GHVIă‫܈‬RDUă DFWLYLWDWHD GH IXUQL]DUH D HQHUJLHL HOHFWULFH JD]HORU QDWXUDOH SHQWUX
FOLHQWXOILQDOSkQăODGDWDVFKLPEăULLHIHFWLYHDIXUQL]RUXOXL
Furnizor nouIXUQL]RUXOFDUHGHVIă‫܈‬RDUăDFWLYLWDWHDGHIXUQL]DUHDHQHUJLHLHOHFWULFHJD]HORUQDWXUDOHSHQWUXFOLHQWXO
ILQDOGHODGDWDVFKLPEăULLHIHFWLYHDIXUQL]RUXOXL
Operator de rețeaRSHUDWRUXOGHWUDQVSRUW‫܈‬LGHVLVWHPRSHUDWRUXOGHGLVWULEX‫܊‬LHLQFOXVLYDOXQXLVLVWHPGHGLVWULEX‫܊‬LH
vQFKLV RSHUDWRUXO FRQGXFWHORU GH DOLPHQWDUH GLQ DPRQWH DIHUHQWH SURGXF‫܊‬LHL GH JD]H QDWXUDOH vQ
VLVWHPXOUH‫܊‬HDXDFRQGXFWDFăUXLDHVWHUDFRUGDWORFXOGHFRQVXPDOFOLHQWXOXLILQDOSHQWUXFDUHVHVROLFLWăVFKLPEDUHD
HIHFWLYăDIXUQL]RUXOXLGHHQHUJLHHOHFWULFăJD]HQDWXUDOH
Procesul de schimbare a furnizorului  WRWDOLWDWHD HWDSHORU SULQ FDUH SH SDUFXUVXO GHUXOăULL XQXL FRQWUDFW GH
IXUQL]DUHDHQHUJLHLHOHFWULFHJD]HORUQDWXUDOHFOLHQWXOILQDOGHFLGHGHQXQ‫܊‬DUHDXQLODWHUDOăDFRQWUDFWXOXLvQFKHLDWFX
IXUQL]RUXODFWXDO‫܈‬LvQFKHLHXQFRQWUDFWGHIXUQL]DUHDHQHUJLHLHOHFWULFHJD]HORUQDWXUDOHFXXQIXUQL]RUQRX
Sistarea procesului de schimbare a furnizoruluivQFHWDUHDSURFHVXOXLGHVFKLPEDUHDIXUQL]RUXOXLvQVLWXD‫܊‬LDvQ
FDUHSHSDUFXUVXOGHUXOăULLSURFHGXULLGHVFKLPEDUHDIXUQL]RUXOXLFOLHQWXOILQDODQXQ‫܊‬ăIXUQL]RUXOQRXFăUHQXQ‫܊‬ăOD
FRQWUDFWXOvQFKHLDW
6.2 Prescurtări
&/&FRGORFGHFRQVXPJD]HQDWXUDOH
)$IXUQL]RUDFWXDO
)1IXUQL]RUQRX
25RSHUDWRUGHUH‫܊‬HD
32'SXQFWGHOLYUDUHHQHUJLHHOHFWULFă
35(SDUWHUHVSRQVDELOăFXHFKLOLEUDUHDDIHUHQWHQHUJLHLHOHFWULFH
6.3 Descrierea procesului
/D VFKLPEDUHD IXUQL]RUXOXL GH HQHUJLH HOHFWULFă JD]H QDWXUDOH GH FăWUH FOLHQWXO ILQDO WUHEXLH XUPDWH HWDSHOH
UHJOHPHQWDWHDOHSURFHVXOXLGHVFKLPEDUHDIXUQL]RUXOXLPRGDOLWDWHDGHVWLQJHUHDREOLJD‫܊‬LLORUGHSODWăSUHFXP‫܈‬L
VFKLPEXOGHGDWHGLQWUHFOLHQWXOILQDO‫܈‬LRSHUDWRULLHFRQRPLFLLPSOLFD‫܊‬LvQSURFHVXOGHVFKLPEDUHDIXUQL]RUXOXL
3UH]HQWDSURFHGXUăQXVHDSOLFăvQFD]XO
 SUHOXăULLFOLHQWXOXLILQDOGHFăWUHIXUQL]RUXOGHXOWLPăLQVWDQ‫܊‬ăSHQWUXIXUQL]DUHDHQHUJLHLHOHFWULFHJD]HORU
QDWXUDOHvQUHJLPGHXOWLPăLQVWDQ‫܊‬ă
 FHGăULLFRQVXPDWRULORUL]ROD‫܊‬LGHJD]HQDWXUDOHGHWLS$VDXGHWLS%RSHUDWRUXOXLGHGLVWULEX‫܊‬LHDJD]HORU
QDWXUDOH FRQFHVLRQDU DO VHUYLFLXOXL SXEOLF GH GLVWULEX‫܊‬LH GLQ XQLWDWHD DGPLQLVWUDWLYWHULWRULDOă vQ FDUH
DFH‫܈‬WLDVXQWVLWXD‫܊‬L
,QL‫܊‬LHUHDSURFHVXOXLFRQIRUPSURFHGXULLGHVFKLPEDUHDIXUQL]RUXOXLQXSRDWHDYHDORF
 vQVLWXD‫܊‬LDSLHUGHULLGUHSWXOXLGHIRORVLQ‫܊‬ăDOWLWXODUXOXLFRQWUDFWXOXLGHIXUQL]DUHDJD]HORUQDWXUDOHHQHUJLHL
HOHFWULFHDVXSUDORFXOXLGHFRQVXP
 vQXOWLPHOHGH]LOHvQDLQWHGHH[SLUDUHDGXUDWHLGHYDODELOLWDWHDFRQWUDFWXOXLGHIXUQL]DUHSUHYă]XWH
vQDFHVWD

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


3URFHVXOGHVFKLPEDUHDIXUQL]RUXOXLVHGHVIă‫܈‬RDUăSHQWUXXQXOVDXPDLPXOWHORFXULGHFRQVXPDOHXQXLFOLHQWILQDO
ÌQSURFHVXOGHVFKLPEDUHDIXUQL]RUXOXLGHFăWUHXQFOLHQWILQDOVXQWLPSOLFD‫܊‬LFOLHQWXOILQDO)$)125‫܈‬L35(GXSă
FD] FDUH DX REOLJD‫܊‬LD GH D DF‫܊‬LRQD DVWIHO vQFkW VFKLPEDUHD HIHFWLYă D IXUQL]RUXOXL Vă VH SURGXFă vQ WHUPHQ GH
PD[LPXPGH]LOHFDOHQGDULVWLFHGHODGDWDQRWLILFăULLGHFăWUHFOLHQWXOILQDOFXUHVSHFWDUHDFRQGL‫܊‬LLORUFRQWUDFWXDOH
6FKLPEXULOH GH LQIRUPD‫܊‬LL vQWUH )1 25 ‫܈‬L )$ VXQW HIHFWXDWH vQ IRUPDW HOHFWURQLF GH WLS ;0/ VDX SULQ LQWHUPHGLXO
DSOLFD‫܊‬LHLZHESXVăODGLVSR]L‫܊‬LHGH25
ÌQ QXPHOH FOLHQWXOXL ILQDO vQ RULFH ]L OXFUăWRDUH )1 QRWLILFă 25 LQL‫܊‬LHUHD VFKLPEăULL HIHFWLYH D IXUQL]RUXOXL 'DWD
VFKLPEăULLHIHFWLYHDIXUQL]RUXOXLSRDWHILRULFH]LFDOHQGDULVWLFăIăUăDVHGHSă‫܈‬LWHUPHQXOGHGH]LOHSUHYă]XW
ÌQYHGHUHDVFKLPEăULLIXUQL]RUXOXLRGDWăFXvQFKHLHUHDFRQWUDFWXOXLGHIXUQL]DUHFX)1FOLHQWXOILQDOFRPSOHWHD]ă‫܈‬L
GHSXQHOD)1QRWLILFDUHDSULYLQGVFKLPEDUHDIXUQL]RUXOXLFRQIRUPPRGHOXOXLSUHYă]XW3ULQDFHDVWDQRWLILFDUHFOLHQWXO
ILQDOvPSXWHUQLFH‫܈‬WH)1VăQRWLILFH25VFKLPEDUHDIXUQL]RUXOXLODORFXOVăXGHFRQVXP‫܈‬LVăQRWLILFH)$GHQXQ‫܊‬DUHD
XQLODWHUDOăDFRQWUDFWXOXLGHIXUQL]DUHvQFKHLDWGHFOLHQWXOILQDOFX)$FXUHVSHFWDUHDFRQGL‫܊‬LLORUFRQWUDFWXDOH'XSă
SULPLUHDQRWLILFăULL)1HVWHUHVSRQVDELOVăLQIRUPH]HFOLHQWXOILQDOFXSULYLUHODGHUXODUHDSURFHVXOXLGHVFKLPEDUHD
IXUQL]RUXOXL/DVROLFLWDUHDFOLHQWXOXLILQDO)1DUHREOLJD‫܊‬LDGHDLWUDQVPLWHGDWHOH‫܈‬LLQIRUPD‫܊‬LLOHSULPLWHGHOD25‫܈‬L
)$vQWHUPHQGHPD[LPXPGRXă]LOHOXFUăWRDUHGHODGDWDODFDUHDLQWUDWvQSRVHVLDDFHVWRUD
6.4 Etapele Procesului de Schimbare a Furnizorului
,QL‫܊‬LHUHDSURFHVXOXLGHVFKLPEDUHDIXUQL]RUXOXLDUHORFODGDWDODFDUHFOLHQWXOILQDODVROLFLWDWVFKLPEDUHDIXUQL]RUXOXL
SULQWUDQVPLWHUHDQRWLILFăULLSUHYă]XWH
&RQWUDFWXO GH IXUQL]DUH vQFKHLDW FX )1 SURGXFH HIHFWH GH OD GDWD VFKLPEăULL HIHFWLYH D IXUQL]RUXOXL 3H ED]D
FRQWUDFWXOXLGHIXUQL]DUHvQFKHLDWFXFOLHQWXOILQDO)1DUHREOLJD‫܊‬LDGHDvQWUHSULQGHGHPHUVXULOHQHFHVDUHvQFKHLHULL
FRQWUDFWXOXLGHUH‫܊‬HDDFFHVODVLVWHP
&RQWUDFWXOGHIXUQL]DUHDHQHUJLHLHOHFWULFHJD]HORUQDWXUDOHvQFKHLDWFX)$vQFHWHD]ăODGDWDVFKLPEăULLHIHFWLYHD
IXUQL]RUXOXLÌQFHWDUHDFRQWUDFWXOXLGHIXUQL]DUHSULQGHQXQ‫܊‬DUHXQLODWHUDOăGHFăWUHFOLHQWXOILQDOQXDUHQLFLXQHIHFW
DVXSUDREOLJD‫܊‬LLORUGHFXUJkQGGLQH[HFXWDUHDFRQWUDFWXOXLSkQăODPRPHQWXOvQFHWăULLDFHVWXLD
/DVROLFLWDUHDFOLHQWXOXLILQDODGUHVDWă)1RGDWăFXvQFKHLHUHDFRQWUDFWXOXLGHIXUQL]DUHFOLHQWXOILQDOv‫܈‬LSRDWHUHDOL]D
GLUHFWGHPHUVXULOHQHFHVDUHvQFKHLHULLFX25DFRQWUDFWXOXLGHUH‫܊‬HDDFFHVODVLVWHP
$QWHULRUvQFKHLHULLFRQWUDFWXOXLGHIXUQL]DUHDHQHUJLHLHOHFWULFHJD]HORUQDWXUDOH‫܈‬LQXPDLFXDFRUGXOVFULV‫܈‬LH[SOLFLW
DOFOLHQWXOXLILQDOSRWHQ‫܊‬LDOXO)1SRDWHVROLFLWD25RYHULILFDUHDGDWHORUGHLGHQWLILFDUHDOHFOLHQWXOXLILQDO‫܈‬LDOHORFXOXL
GHFRQVXPDODFHVWXLD‫܈‬LWUDQVPLWHUHDFDSDFLWă‫܊‬LLUH]HUYDWH‫܈‬LDLVWRULFXOXLGHFRQVXPOXQDUSHQWUXXOWLPHOHOXQL
25YHULILFăGDWHOHWUDQVPLVHGHSRWHQ‫܊‬LDOXO)1‫܈‬LvQWHUPHQGHPD[LPXPGRXă]LOHOXFUăWRDUHGHODSULPLUHDVROLFLWăULL
FRQILUPăLQILUPăFRUHFWLWXGLQHDDFHVWRUD‫܈‬LWUDQVPLWH)1FDSDFLWDWHDUH]HUYDWă‫܈‬LLVWRULFXOGHFRQVXPOXQDUSHQWUX
XOWLPHOHOXQLDIHUHQWHORFXOXLGHFRQVXP
'DFă vQ XUPD YHULILFăULL HIHFWXDWH GH 25 VH FRQVWDWă Fă GDWHOH QX FRUHVSXQG FX FHOH GLQ ED]D GH GDWH D 25
SRWHQ‫܊‬LDOXO)1FRPXQLFăFOLHQWXOXLILQDODFHVWUH]XOWDWvQWHUPHQGHPD[LPXPGRXă]LOHOXFUăWRDUHGHODGDWDODFDUH
D LQWUDW vQ SRVHVLD DFHVWRU GDWH 3URFHGXUD VH UHLD QXPDL GXSă VROX‫܊‬LRQDUHD GH FăWUH FOLHQWXO ILQDO D SUREOHPHORU
UHIHULWRDUHODQHFRQFRUGDQ‫܊‬DDFHVWRUGDWH
ÌQWHUPHQGHPD[LPXPR]LOXFUăWRDUHGHODvQUHJLVWUDUHDQRWLILFăULL)1DUHREOLJD‫܊‬LDVăWUDQVPLWăOD25vQIRUPDW
HOHFWURQLFQRWLILFDUHDGHVFKLPEDUHDIXUQL]RUXOXLSHQWUXORFXOGHFRQVXPDOFOLHQWXOXLILQDO
25DUHREOLJD‫܊‬LDVăFRQILUPH)1vQPD[LPXPR]LOXFUăWRDUHSULPLUHDQRWLILFăULL‫܈‬LVăWUDQVPLWăQXPăUXOFXFDUHDIRVW
vQUHJLVWUDWăDFHDVWD
1RWLILFDUHDGHVFKLPEDUHDIXUQL]RUXOXLWUDQVPLVăGH)1FăWUH25WUHEXLHVăFRQ‫܊‬LQăFHOSX‫܊‬LQXUPăWRDUHOHLQIRUPD‫܊‬LL
FRUHFWH‫܈‬LFRPSOHWH
D GDWHOHGHLGHQWLILFDUHDOHFOLHQWXOXLILQDO
E DGUHVDORFXOXLGHFRQVXP‫܈‬L32'&/&
F GHQXPLUHD)1
G SHULRDGDGHYDODELOLWDWHDFRQWUDFWXOXLvQFKHLDWFX)1
H WLSXOFRQWUDFWXOXLGHIXUQL]DUHvQFKHLDWFX)1UHVSHFWLYFXVHUYLFLLVDXIăUăVHUYLFLLUHJOHPHQWDWHLQFOXVH
I GDWDSURSXVăSHQWUXVFKLPEDUHDHIHFWLYăDIXUQL]RUXOXL
25YHULILFă‫܈‬LYDOLGHD]ăFRUHFWLWXGLQHDGDWHORUVLWUDQVPLWH)1‫܈‬L)$vQIRUPDWHOHFWURQLFvQWHUPHQGHPD[LPXP
]LOH OXFUăWRDUH GHODSULPLUHDQRWLILFăULLGHVFKLPEDUHDIXUQL]RUXOXLRQRWLILFDUHFXSULYLUH ODHIHFWXDUHD VFKLPEăULL
5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


IXUQL]RUXOXLSULQFDUHFRQILUPăGDWDVFKLPEăULLHIHFWLYHDIXUQL]RUXOXL$FHDVWăQRWLILFDUHFRQVWLWXLHSHQWUX)$QRWLILFDUH
SHQWUXvQFHWDUHDFRQWUDFWXOXLGHUH‫܊‬HDDFFHVODVLVWHPSHQWUXDFHOORFGHFRQVXPGHODGDWDVFKLPEăULLHIHFWLYHD
IXUQL]RUXOXL‫܈‬LSHQWUX)1QRWLILFDUHSHQWUXvQFKHLHUHDFRQWUDFWXOXLGHUH‫܊‬HDDFFHVODVLVWHPSHQWUXDFHOORFGHFRQVXP
GHODGDWDVFKLPEăULLHIHFWLYHDIXUQL]RUXOXL
)1GHJD]HQDWXUDOHDUHREOLJD‫܊‬LDVăWUDQVPLWăFOLHQWXOXLILQDOQRWLILFDUHD25FXSULYLUHODVFKLPEDUHDIXUQL]RUXOXLvQ
WHUPHQGHR]LOXFUăWRDUHGHODSULPLUHDDFHVWHLD'DFăSHQWUXORFXOGHFRQVXPGHJD]HQDWXUDOHQXH[LVWăFRQWUDFW
GHDFFHVODVLVWHP‫܈‬LVDXLQVWDOD‫܊‬LDGHXWLOL]DUHQXHVWHSXVăvQIXQF‫܊‬LXQH25QRWLILFă)1)$‫܈‬LFOLHQWXOILQDOFXSULYLUH
ODDFHDVWDXUPkQGFDIXUQL]DUHDJD]HORUQDWXUDOHGHFăWUH)1VăDLEăORFQXPDLGXSăUHPHGLHUHDVLWXD‫܊‬LHL
3HQWUXFOLHQ‫܊‬LLILQDOLGHJD]HQDWXUDOHFXFRQVXPPDUH‫܈‬LSHQWUXFOLHQ‫܊‬LLQRQFDVQLFLPDULGHHQHUJLHHOHFWULFă25DUH
REOLJD‫܊‬LDVăSXQăODGLVSR]L‫܊‬LD)$‫܈‬L)1LQGH[XOHFKLSDPHQWXOXLGHPăVXUDUHVWDELOLWSULQFLWLUHvQ]LXDvQFDUHDUHORF
VFKLPEDUHDHIHFWLYăDIXUQL]RUXOXL
3HQWUXFOLHQ‫܊‬LLILQDOLGHJD]HQDWXUDOHFXFRQVXPPLF‫܈‬LSHQWUXFOLHQ‫܊‬LLFDVQLFL‫܈‬LFOLHQ‫܊‬LLQRQFDVQLFLPLFLGH HQHUJLH
HOHFWULFă 25 DUH REOLJD‫܊‬LD Vă SXQă OD GLVSR]L‫܊‬LD )$ ‫܈‬L )1 LQGH[XO HFKLSDPHQWXOXL GH PăVXUDUH VWDELOLW SULQ FLWLUH
DXWRFLWLUHGHFăWUHFOLHQWXOILQDOVDXHVWLPDWGHFăWUH25YDODELOODGDWDVFKLPEăULLHIHFWLYHDIXUQL]RUXOXL
'DFă HFKLSDPHQWXO GH PăVXUDUHFRQWRUXO HVWH FX WHOHFLWLUH LQWHJUDW vQWUXQ VLVWHP GH WUDQVPLWHUH OD GLVWDQ‫܊‬ă D
LQGH[XULORU25SUHLDLQGH[XOWHOHWUDQVPLVDIHUHQWGDWHLVFKLPEăULLHIHFWLYHDIXUQL]RUXOXL
,QGH[XOHFKLSDPHQWXOXLGHPăVXUDUHHVWHWUDQVPLVGHFăWUH25OD)$‫܈‬L)1vQWHUPHQGHPD[LPXP]LOHOXFUăWRDUH
DFHVWLQGH[VWăODED]DUHJXODUL]ăULLREOLJD‫܊‬LLORUGHSODWăGXSăGDWDVFKLPEăULLHIHFWLYHDIXUQL]RUXOXL
25DUHREOLJD‫܊‬LDVăvQFKHLHFX)1RULGXSăFD]GLUHFWFXFOLHQWXOILQDOvQWHUPHQGHPD[LPXP]LOHGHODWUDQVPLWHUHD
GDWHORUFRQWUDFWXOGHUH‫܊‬HDGHDFFHVODVLVWHPFDUHSURGXFHHIHFWHODGDWDLQWUăULLvQYLJRDUHDQRXOXLFRQWUDFWGH
IXUQL]DUH ,Q FD]XO vQ FDUH 25 DUH vQFKHLDW FRQWUDFW GH UH‫܊‬HD FX )1 SHQWUX DOWH ORFXUL GH FRQVXP vQ WHUPHQ GH
PD[LPXP]LOHVHvQFKHLHXQDFWDGL‫܊‬LRQDOODFRQWUDFWXOGHUH‫܊‬HDGHDFFHVODVLVWHPH[LVWHQWÌQFD]XOvQFDUHSHQWUX
ORFXOGHFRQVXPUHVSHFWLYFOLHQWXOILQDOHVWHWLWXODUXOFRQWUDFWXOXLGHUH‫܊‬HDGHDFFHVODVLVWHP‫܈‬LQXVROLFLWăSUHOXDUHD
DFHVWXLDGHFăWUH)1FRQWUDFWXOGHUH‫܊‬HDGHDFFHVODVLVWHPH[LVWHQWUăPkQHvQYLJRDUH
'XSăvQFKHLHUHDFRQWUDFWXOXLGHUH‫܊‬HDvQWHUPHQGHPD[LPXPGRXă]LOHOXFUăWRDUH35(D)1GHHQHUJLHHOHFWULFă
VROLFLWă RSHUDWRUXOXL GH WUDQVSRUW ‫܈‬L GH VLVWHP vQUHJLVWUDUHD ORFXOXL GH FRQVXP vQ 35( UHVSHFWLYă 2SHUDWRUXO GH
WUDQVSRUW‫܈‬LGHVLVWHPDUHREOLJD‫܊‬LDGHDHIHFWXDWRDWHRSHUD‫܊‬LXQLOHQHFHVDUHDVWIHOvQFkWGDWDVFKLPEăULL35(VDXD
VWUXFWXULL35(VăFRLQFLGăFXGDWDGHODFDUHFRQWUDFWXOGHIXUQL]DUHDHQHUJLHLHOHFWULFHvQFKHLDWFX)1vQFHSHVă
SURGXFăHIHFWH
6.5 Sistarea procesului de schimbare a furnizorului
3URFHVXOGHVFKLPEDUHDIXUQL]RUXOXLHVWHVLVWDWGDFă
D vQWHUPHQGHPD[LPXP]LOHGHODGDWDvQUHJLVWUăULLOD)1DQRWLILFăULLGHVFKLPEDUHDIXUQL]RUXOXLFRQWUDFWXO
GHIXUQL]DUHFX)1QXDSURGXVHIHFWHLDUFOLHQWXOILQDOUHYLQHDVXSUDQRWLILFăULLGHVFKLPEDUHDIXUQL]RUXOXL
SULQWUDQVPLWHUHD)1DXQHLQRWLILFăULvQDFHVWVHQV)1WUDQVPLWHQRWLILFDUHDOD25‫܈‬L)$vQPD[LPXPR]L
GHODSULPLUHDDFHVWHLDGHODFOLHQWXOILQDO
E SHSDUFXUVXOGHUXOăULLDFHVWXLD25SULPH‫܈‬WHGHODDOWIXUQL]RUGHFkW)1RDOWăQRWLILFDUHGHVFKLPEDUHD
IXUQL]RUXOXLSHQWUXDFHOD‫܈‬LORFGHFRQVXP
ÌQ DFHVWH VLWXD‫܊‬LL 25 DUH REOLJD‫܊‬LD FD vQ WHUPHQ GH R ]L OXFUăWRDUH GH OD SULPLUHD ‫܈‬L vQUHJLVWUDUHD QRWLILFăULORU Vă
WUDQVPLWă WXWXURU SăU‫܊‬LORU LPSOLFDWH vQ IRUPDW HOHFWURQLF R QRWLILFDUH GH VLVWDUH D SURFHVXOXL GH VFKLPEDUH D
IXUQL]RUXOXLvQWRFPLWăFRQIRUPPRGHOXOXLSUHYă]XW
6.6 Regularizarea obligațiilor de plată după schimbarea furnizorului
8UPăWRDUHOHRSHUD‫܊‬LXQLDXORFSHED]DGDWHORUGHFRQVXPGHWHUPLQDWH
D )$HPLWHIDFWXUDFXGHFRQWXOILQDOGHOLFKLGDUH‫܈‬LRWUDQVPLWHFOLHQWXOXLILQDOvQWHUPHQGHPD[LPXPGH
]LOHGHODGDWDVFKLPEăULLHIHFWLYHDIXUQL]RUXOXL
E )1GHWHUPLQăFDQWLWDWHDGHHQHUJLHHOHFWULFăJD]HQDWXUDOHFRQVXPDWăSHFDUHRYDIDFWXUDFOLHQWXOXLILQDO
GHODGDWDVFKLPEăULLHIHFWLYHDIXUQL]RUXOXLvQFRQIRUPLWDWHFXSUHYHGHULOHFRQWUDFWXOXLGHIXUQL]DUHvQFKHLDW
FXDFHVWD
F 25 HPLWH IDFWXUD GH UHJXODUL]DUH SHQWUX VHUYLFLXO SUHVWDW SHQWUX )$ SkQă OD GDWD VFKLPEăULL HIHFWLYH D
IXUQL]RUXOXLvQFD]XOVFKLPEăULLSDUWHQHUXOXLFRQWUDFWXDO
G 25GHWHUPLQăFDQWLWDWHDGHHQHUJLHHOHFWULFăJD]HQDWXUDOHYHKLFXODWăSHFDUHRYDIRORVLODHPLWHUHDSULPHL
IDFWXULSHQWUXVHUYLFLXOSUHVWDWQRXOXLSDUWHQHUFRQWUDFWXDOvQED]DFRQWUDFWXOXLGHUH‫܊‬HDDFFHVODVLVWHP
5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


'XSăvQFHWDUHDFRQWUDFWXOXLGHIXUQL]DUHDHQHUJLHLHOHFWULFHIDFWXUDGHUHJXODUL]DUHDFRQWUDYDORULLFHUWLILFDWHORUYHU]L
VHFRPXQLFăGHFăWUH)$FOLHQWXOXLILQDOvQWHUPHQHOH‫܈‬LFRQGL‫܊‬LLOHSUHYă]XWHGHDFWHOHQRUPDWLYHvQYLJRDUH
ÌQVLWXD‫܊‬LDvQFDUHIDFWXUDGHOLFKLGDUH‫܈‬LIDFWXUDGHUHJXODUL]DUHDFRQWUDYDORULLFHUWLILFDWHORUYHU]LFRQ‫܊‬LQXQVROGSR]LWLY
FOLHQWXOILQDODUHREOLJD‫܊‬LDVăDFKLWHFRQWUDYDORDUHDDFHVWRUDSkQăODWHUPHQXOVFDGHQW
ÌQ VLWXD‫܊‬LD vQ FDUH IDFWXUD GH OLFKLGDUH ‫܈‬L IDFWXUD GH UHJXODUL]DUH D FRQWUDYDORULL FHUWLILFDWHORU YHU]L FRQ‫܊‬LQ XQ VROG
QHJDWLY)$DUHREOLJD‫܊‬LDVăUHWXUQH]HFOLHQWXOXLILQDOVXPHOHGDWRUDWHvQFRQGL‫܊‬LLOHVWDELOLWHSULQFRQWUDFWvQWHUPHQ
GHPD[LPXP]LOHGHODGDWDHPLWHULLDFHVWRUD
6.7 Schimbarea furnizorului în cazul locului de consum cu mai mulți furnizori
ÌQFD]XOvQFDUHSHQWUXXQVLQJXUORFGHFRQVXPFOLHQWXOILQDOGHHQHUJLHHOHFWULFăDUHDFKL]L‫܊‬LRQDWăHQHUJLDHOHFWULFă
VLPXOWDQGHODPDLPXO‫܊‬LIXUQL]RULVFKLPEDUHDXQXLDGLQWUHIXUQL]RULLDFWXDOLVHUHDOL]HD]ăDVWIHO
D FX UHVSHFWDUHD SUHYHGHULORU SUH]HQWHL SURFHGXUL GDFă DUH ORF VFKLPEDUHD IXUQL]RUXOXL FDUH DVLJXUă
HFKLOLEUDUHDFRQVXPXOXLGHHQHUJLHHOHFWULFăSHQWUXORFXOGHFRQVXPUHVSHFWLY
E GRDU FX QRWLILFDUHD FX FHO SX‫܊‬LQ  GH ]LOH vQDLQWH GH GDWD VFKLPEăULL GDFă VH VFKLPEă RULFDUH GLQWUH
IXUQL]RULLFDUHQXDVLJXUăHFKLOLEUDUHDFRQVXPXOXLGHHQHUJLHHOHFWULFăSHQWUXORFXOGHFRQVXPUHVSHFWLY
ÌQFD]XOvQFDUHXQORFGHFRQVXPSHQWUXFDUHFOLHQWXOILQDOGHHQHUJLHHOHFWULFăDUHvQFKHLDWFRQWUDFWGHIXUQL]DUHFX
XQVLQJXUIXUQL]RUGHHQHUJLHHOHFWULFă‫܈‬LvQGHSOLQH‫܈‬WHFRQGL‫܊‬LLOH
 FDDOLPHQWDUHDFXHQHUJLHHOHFWULFăVăVHUHDOL]H]HVLPXOWDQSHED]DPDLPXOWRUFRQWUDFWHGHIXUQL]DUHD
HQHUJLHLHOHFWULFHQHJRFLDWH
‫܈‬L
 FOLHQWXOILQDORSWHD]ăSHQWUXPDLPXO‫܊‬LIXUQL]RUL
DWXQFLVFKLPEDUHDIXUQL]RUXOXLDFWXDOVHYDHIHFWXDFXDFHOIXUQL]RUFDUHYDDVLJXUD‫܈‬LHFKLOLEUDUHDFRQVXPXOXLGH
HQHUJLHHOHFWULFăUHVSHFWLYFDUHYDDVLJXUDFRPSHQVDUHDDEDWHULORUFRQVXPXOXLID‫܊‬ăGHFDQWLWDWHDWRWDOăFRQWUDFWDWă
ÌQVLWXD‫܊‬LDvQFDUHSHQWUXXQVLQJXUORFGHFRQVXPFOLHQWXOILQDOGHJD]HQDWXUDOHv‫܈‬LDVLJXUăQHFHVDUXOGHJD]HQDWXUDOH
ODDFHOORFGHFRQVXPVLPXOWDQGHODPDLPXO‫܊‬LIXUQL]RULDWXQFLSURFHVXOGHVFKLPEDUHDIXUQL]RUXOXLVHDSOLFăvQUDSRUW
FXILHFDUH)$
 

5HYL]LD 3DJLQD
 Str. Șoseaua Nordului nr. 62D, Etaj 5, Renovatio TradingSRL
Sector 1, 52
București 014104, Romania -

7HOYHUGH
RIILFH#UHQRYDWLRWUDGLQJUR


7. Eficiență energetică - sfaturi utile pentru reducerea consumului de energie
(ILFLHQ‫܊‬D HQHUJHWLFă WUDWHD]ă PRGDOLWă‫܊‬LOH SULQ FDUH VH SRDWH UHGXFH FRQVXPXO GH HQHUJLH IăUă
GLPLQXDUHDFRQIRUWXOXL
2UHGXFHUHVHPQLILFDWLYăDWkWODHOHFWULFLWDWHFkW‫܈‬LODJD]HVHSRDWHIDFHSULQL]RODUHWHUPLFăFHHDFH
LPSOLFăWHUPRL]RODUHDSHUH‫܊‬LORUVXEVROXOXL‫܈‬LDFRSHUL‫܈‬XOXLFRQIRUPVWDQGDUGHORUvQYLJRDUHPRQWDUHDGH
WkPSOăULHWHUPRL]RODQWă‫܈‬LPRGHUQL]DUHDLQVWDOD‫܊‬LLORUGHvQFăO]LUH
8Q DOW DVSHFW vO UHSUH]LQWă XWLOL]DUHD OD PD[LPXP D DSRUWXOXL GH OXPLQă QDWXUDOă SRUQLQG LOXPLQDWXO
DUWLILFLDOQXPDLODQHYRLH‫܈‬LvQFKL]kQGXOODSOHFDUHDGLQUHVSHFWLYXOVSD‫܊‬LX
8WLOL]DUHDVXUVHORUGHLOXPLQDWHFRQRPLFHSUHIHUDELO/(' DVLJXUăRQRXăUHGXFHUHDFRQVXPXOXLGH
HQHUJLH HOHFWULFă LDU LQVWDODUHD VHQ]RULORU GH PL‫܈‬FDUH vQ VSDWLLOH H[WHULRDUH ‫܈‬L vQ ]RQHOH GH FLUFXOD‫܊‬LH
HILFLHQWL]HD]ăODPD[LPXPVLVWHPXOGHLOXPLQDW
6HOHFWDUHD DSDUDWHORU HOHFWURFDVQLFH ‫܈‬L D LQVWDOD‫܊‬LLORU GH FRQGL‫܊‬LRQDUH D DHUXOXL IXQF‫܊‬LH GH FODVD GH
FRQVXPFODVăHQHUJHWLFăVXSHULRDUă$$$DGXFHRQRXăWUHDSWăGHHFRQRPLH
&RQIRUPUHJOHPHQWăULORU8(DSDUDWHOHHOHFWURFDVQLFHVXQWPDUFDWHFXHWLFKHWDXQLWDUăGHHQHUJLHFODVD
$GHVHPQHD]ăXQFRQVXPGHHQHUJLHVFă]XWLDUFODVD*XQFRQVXPGHHQHUJLHIRDUWHULGLFDW
5HJLPXOGHXWLOL]DUHDDSDUDWHORUHOHFWURFDVQLFHSRDWHILRSWLPL]DW±GHDVHPHQHDvQVFRSXOUHGXFHULL
FRQVXPXULORU
'HH[HPSOX PD‫܈‬LQD GHVSăODW UXIH VDX PD‫܈‬LQD GH VSăODWYDVH YRUIL SRUQLWH QXPDLDWXQFL FkQGVDX
VWUkQVVXILFLHQWGHPXOWHKDLQHVDXYDVHGHVSăODWLDUXVFăWRUXOGHUXIHHVWHXWLOL]DWQXPDLDWXQFLFkQG
HVWHDEVROXWăQHYRLHILLQGXQPDUHFRQVXPDWRUGHHQHUJLHHOHFWULFă
6HWDUHDWHUPRVWDWXOXLIULJLGHUXOXLODRWHPSHUDWXUăIRDUWHMRDVăQXIDFHGHFkWVăvOVROLFLWHLQXWLOGHPXOW
IăUăDYDQWDMHVXSOLPHQWDUHGLQSXQFWGHYHGHUHDOGXUDWHLGHPHQ‫܊‬LQHUHDSURVSH‫܊‬LPLLDOLPHQWHORU
$SDUDWXUD HOHFWURQLFă WHOHYL]RU FDOFXODWRU LPSULPDQWă HWF FRQVXPă HQHUJLH HOHFWULFă ‫܈‬L vQ PRGXO
VWDQGE\PLQLPXPGLQHQHUJLDSHFDUHDUFRQVXPDRGDFăDUILvQIXQF‫܊‬LXQH
/DSOHFDUHDvQFRQFHGLXDFHVWHDSDUDWHSRWILGHFRQHFWDWHGHODSUL]DGHDOLPHQWDUH)RORVLUHDSUL]HORU
SURJUDPDELOHVDXSUHOXQJLWRDUHORUFXvQWUHUXSăWRUDVLJXUăRGHFRQHFWDUHIDFLOă
‫܇‬LUHJLPXOGHSR]L‫܊‬LRQDUHDHOHFWURFDVQLFHORUSRDWHILFRUHODWFXUHGXFHUHDFRQVXPXULORU
$VWIHO SR]L‫܊‬LRQDUHDIULJLGHUXOXL GHSDUWHGH VXUVHOH GHFăOGXUăHVWHLPSRUWDQWăvQWUXFkWDSURSLHUHD GH
FDORULIHUVDXDUDJD]YDXUFDVHPQLILFDWLYFRQVXPXO
&RPLVLD(XURSHDQăDGHVIă‫܈‬XUDWRFDPSDQLHSULQFDUHLQIRUPHD]ăFHWă‫܊‬HQLLFXSULYLUHODPRGDOLWă‫܊‬LOHGH
UHGXFHUHDFRQVXPXOXLGHHQHUJLH‫܈‬LDIDFWXULORUIăUăDDIHFWDFRQIRUWXOSHUVRQDO
9ăLQYLWăPVăDQDOL]D‫܊‬LUHFRPDQGăULOHGLQSDJLQDXUPăWRDUHLDUSHQWUXGHWDOLLVăDFFHVD‫܊‬L
KWWSVZZZDQUHURURLQIRFRQVXPDWRULHFRQRPLHODHQHUJLH

5HYL]LD 3DJLQD