P1 - HOSPITAL PROCESS

A hospital wants to establish a rating workflow for their doctors. To make the workflow
reliable two different roles are assigned. The first one is a referee from the newly created
quality assurance department while the second one represents the managing director of the
hospital. Both roles execute all of their tasks independently from each other.
The referee starts a new case regarding a certain doctor by interviewing patients. Since a
patient interview workflow is already established, it is simply integrated in the new
workflow. Meanwhile, the director asks an external expert to review the work of the doctor
under rating. Unfortunately, since the expert only gets a low expenses fee, it can happen
that the expert is not responding in time. If that happens, another expert has to be asked
(who could also not respond in time, i.e. the procedure repeats). If an expert finally sends an
expertise, it is received by the director and forwarded to the referee. The referee files the
results containing the patient interviews as well as the expertise and afterward creates a
report. While the referee is doing this, the manager fills a check to pay the expenses of the
expert.

Un spital dorete s creeze o procedur de evaluare a doctorilor. Pentru a obine rezultate

de ncredere, 2 roluri diferite sunt create. Primul este de referent care ine de nou creatul
Departament de Asigurare a Calitii, n timp ce al doilea este un director al spitalului. Cele
dou roluri i execut sarcinile n mod independent.
Referentul ncepe evaluarea unui anumit doctor prin intervievarea pacienilor. Deoarece o
procedur pentru intervievarea pacienilor exist deja, aceasta este pur i simplu integrat n
procedura curent. ntre timp, directorul cere unui expert extern s examineze munca
doctorului evaluat. Din pcate, deoarece onorariul expertului este unul mic, se poate
ntmpla ca evaluarea expertului s nu soseasc la timp. Dac acest lucru se ntmpl, un alt
expert este implicat n evaluare, etc. n momentul n care unul din experi trimite expertiza,
aceasta este primit de director i forward-at referentului. Referentul ndosariaz
rezultatele interviurilor cu pacienii mpreun cu expertiza dup care scrie un raport. n
timpul n care referentul realizeaz toate acestea, directorul scrie un cec pentru a plti
onorariul expertului.

Commented [rp1]: Am subliniat cuvintele cheie.

P2 - INSURANCE PROCESS
Consider the following business process at an insurance company. The process includes two
major roles, agents (supporting customers outdoor) and clerks (work indoors). When the
insurance company receives a new claim, the clerk calls the agent to actually check the
claim, and creates a new case. As both tasks are executed by different roles (that are
mapped to different people), the activities are scheduled in parallel. After the agent has
confirmed the claim to the clerk, he supports the customer with additional assistance (e.g.
getting a new id-card from the public authority). After the clerk has received the
confirmation from the agent, she issues a money order for the claim. If the agent has
completed his additional support and the clerk has issued the money order, the claim is
closed.

P3 - COMPUTER REPAIR
The workflow of a computer repair service (CRS) can be described as follows. A customer
brings in a defective computer and the CRS checks the defect and hands out a repair cost
calculation back. If the customer decides that the costs are acceptable, the process
continues, otherwise she takes her computer home unrepaired. The ongoing repair consists
of two activities, which are executed, in an arbitrary order. The first activity is to check and
repair the hardware, whereas the second activity checks and configures the software. After
each of these activities, the proper system functionality is tested. If an error is detected
another arbitrary repair activity is executed, otherwise the repair is finished and the
computer is handed back to the customer.

Procesul unui service de reparaii calculatoare poate fi descris astfel: un client aduce la
service calculatorul defect. Service-ul verific defectul reclamat i ntocmete un deviz
estimativ cu costul reparaiei. Dac clientul decide c costul este acceptabil, procesul
continu. n caz contrar clientul ia calculatorul acas nereparat. Procesul de reparare are
dou activiti care sunt executate n orice ordine. Prima activitate este verificarea i
repararea hardware, iar a doua activitate este verificarea i configurarea software. La
finalizarea ambelor activiti, funcionarea sistemului este testat. Dac se gsesc erori,
activitile de reparare se execut din nou. n caz contrar reparaia este considerat
finalizat i calculatorul este returnat clientului.

P4 - BICYCLE MANUFACTURING
A small company manufactures customized bicycles. Whenever the sales department
receives an order, a new process instance is created. A member of the sales department can
then reject or accept the order for a customized bike. In the former case, the process
instance is finished. In the latter case, the storehouse and the engineering department are
informed. The storehouse immediately processes the part list of the order and checks the
required quantity of each part. If the part is available in-house, it is reserved. If it is not
available, it is back-ordered. This procedure is repeated for each item on the part list. In the
meantime, the engineering department prepares everything for the assembling of the
ordered bicycle. If the storehouse has successfully reserved or back-ordered every item of
the part list and the preparation activity has finished, the engineering department assembles
the bicycle. Afterwards, the sales department ships the bicycle to the customer and finishes
the process instance.