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P1 - HOSPITAL

P1 - H OSPITAL P ROCESS Commented [rp1]: Am subliniat cuvintele cheie … . A hospital
P1 - H OSPITAL P ROCESS Commented [rp1]: Am subliniat cuvintele cheie … . A hospital
P1 - H OSPITAL P ROCESS Commented [rp1]: Am subliniat cuvintele cheie … . A hospital
P1 - H OSPITAL P ROCESS Commented [rp1]: Am subliniat cuvintele cheie … . A hospital

PROCESS

P1 - H OSPITAL P ROCESS Commented [rp1]: Am subliniat cuvintele cheie … . A hospital
P1 - H OSPITAL P ROCESS Commented [rp1]: Am subliniat cuvintele cheie … . A hospital

Commented [rp1]: Am subliniat cuvintele cheie.

A hospital wants to establish a rating workflow for their doctors. To make the workflow

from the newly created

of the

reliable two different roles are assigned. The first one is a

referee
referee

quality assurance department

while the second one represents the managing

director
director

hospital. Both roles execute all of their tasks independently from each other.

The referee starts a new case regarding a certain doctor by interviewing patients. Since a patient interview workflow is already established, it is simply integrated in the new

to review the work of the doctor

under rating. Unfortunately, since the expert only gets a low expenses fee, it can happen that the expert is not responding in time. If that happens, another expert has to be asked (who could also not respond in time, i.e. the procedure repeats). If an expert finally sends an

workflow. Meanwhile, the director asks an

external expert

expertise
expertise

, it is received by the director and forwarded to the referee. The referee files the

results containing

report. While the referee is doing this, the manager fills a check to pay the expenses of the expert.

and afterward creates a

the patient interviews

as well as the

expertise
expertise

Un spital dorește să creeze o procedură de evaluare a doctorilor. Pentru a obține rezultate de încredere, 2 roluri diferite sunt create. Primul este de referent care ține de nou creatul Departament de Asigurare a Calității, în timp ce al doilea este un director al spitalului. Cele două roluri își execută sarcinile în mod independent.

Referentul începe evaluarea unui anumit doctor prin intervievarea pacienților. Deoarece o procedură pentru intervievarea pacienților există deja, aceasta este pur și simplu integrată în procedura curentă. Între timp, directorul cere unui expert extern să examineze munca doctorului evaluat. Din păcate, deoarece onorariul expertului este unul mic, se poate întâmpla ca evaluarea expertului să nu sosească la timp. Dacă acest lucru se întâmplă, un alt expert este implicat în evaluare, etc. În momentul în care unul din experți trimite expertiza, aceasta este primită de director și forward-ată referentului. Referentul îndosariază rezultatele interviurilor cu pacienții împreună cu expertiza după care scrie un raport. În timpul în care referentul realizează toate acestea, directorul scrie un cec pentru a plăti onorariul expertului.

P2 - INSURANCE PROCESS

Consider the following business process at an insurance company. The process includes two major roles, agents (supporting customers outdoor) and clerks (work indoors). When the insurance company receives a new claim, the clerk calls the agent to actually check the claim, and creates a new case. As both tasks are executed by different roles (that are mapped to different people), the activities are scheduled in parallel. After the agent has confirmed the claim to the clerk, he supports the customer with additional assistance (e.g. getting a new id-card from the public authority). After the clerk has received the confirmation from the agent, she issues a money order for the claim. If the agent has completed his additional support and the clerk has issued the money order, the claim is closed.

P3 - COMPUTER REPAIR

The workflow of a

brings in a defective computer and the CRS checks the defect and hands out a repair cost calculation back. If the customer decides that the costs are acceptable, the process continues, otherwise she takes her computer home unrepaired. The ongoing repair consists of two activities, which are executed, in an arbitrary order. The first activity is to check and repair the hardware, whereas the second activity checks and configures the software. After each of these activities, the proper system functionality is tested. If an error is detected another arbitrary repair activity is executed, otherwise the repair is finished and the computer is handed back to the customer.

computer repair service

(CRS) can be described as follows. A

customer
customer

Procesul unui service de reparații calculatoare poate fi descris astfel: un client aduce la service calculatorul defect. Service-ul verifică defectul reclamat și întocmește un deviz estimativ cu costul reparației. Dacă clientul decide că costul este acceptabil, procesul continuă. În caz contrar clientul ia calculatorul acasă nereparat. Procesul de reparare are două activități care sunt executate în orice ordine. Prima activitate este verificarea și repararea hardware, iar a doua activitate este verificarea și configurarea software. La finalizarea ambelor activități, funcționarea sistemului este testată. Dacă se găsesc erori, activitățile de reparare se execută din nou. În caz contrar reparația este considerată finalizată și calculatorul este returnat clientului.

P4 - BICYCLE MANUFACTURING

A small company manufactures customized bicycles. Whenever the sales department receives an order, a new process instance is created. A member of the sales department can then reject or accept the order for a customized bike. In the former case, the process instance is finished. In the latter case, the storehouse and the engineering department are informed. The storehouse immediately processes the part list of the order and checks the required quantity of each part. If the part is available in-house, it is reserved. If it is not available, it is back-ordered. This procedure is repeated for each item on the part list. In the meantime, the engineering department prepares everything for the assembling of the ordered bicycle. If the storehouse has successfully reserved or back-ordered every item of the part list and the preparation activity has finished, the engineering department assembles the bicycle. Afterwards, the sales department ships the bicycle to the customer and finishes the process instance.