Sunteți pe pagina 1din 15

CURS AGENT DE TURISM GHID

Tehnica activitatii in hotel, restaurant si


bar

Formator: CONSTANTIN ANDRA


andra.constantin@gmail.com

CLASIFICAREA
UNITATILOR
HOTELIERE

n Romnia sunt autorizate s funcioneze urmtoarele


unitile turistice cu funciuni de cazare, clasificate pe
stele sau flori:
1. hoteluri de 5, 4, 3, 2, 1 stele;
2. hoteluri-apartament de 5, 4, 3, 2 stele;
3. moteluri de 3, 2, 1 stele;.
4. hosteluri de 3 , 2 si 1 stele
5. vile de 5, 4, 3, 2, 1 stele;
6. bungalowuri de 3, 2, 1 stele;
7. cabane turistice de 3, 2, 1 stele;
8. campinguri, sate de vacan, popasuri turistice,
csute tip camping, de 4,3, 2, 1 stele
9. pensiuni turistice si pensiuni agroturistice de 5, 4,
3, 2, 1 stele/flori;
10.apartamente sau camere de nchiriat de 3, 2, 1 stele;
11.structuri de primire cu funciuni de cazare pe nave
fluviale i maritime de 5, 4, 3, 2, 1 stele.

TIPURI DE CAMERE

n cadrul tipurilor sus-mentionate poate exista


urmatoarea structura a spatiilor de cazare:
camera cu pat individual - latimea paturilor
individuale este de minimum 90 cm;
camera cu pat matrimonial - patului matrimonial va
fi de minimum 140 cm;
camera cu pat dublu - latimea patului dublu este de
minimum 160 cm;
camera cu doua paturi individuale
camera cu trei paturi individuale;
camera cu patru paturi individuale;
camere comune - cu mai mult de patru paturi
individuale.
garsoniera, reprezentnd spatiul compus din:
dormitor pentru doua persoane, salon, vestibul si
grup sanitar propriu.
apartament, reprezentnd spatiul compus din unul
sau mai multe dormitoare (maximum 5 dormitoare),
sufragerie, vestibul, cu echipare sanitara proprie.

SGL - Singlerooms are for single


TIPURI DE CAMERE
international

travelers. In many hotels, a single room


is actually the same as a double room.
DBL - Doublerooms are for two
travelers sleeping in the same bed.
TWN - Twinrooms have two separate
single beds.
TRP - Triplerooms have either three
separate beds, or a double bed plus a
single bed.
QAD - Quadruplerooms are designed
for 4 people or more.
STS - Suitesare complete apartments
with multiple rooms, generally intended
for longer stays .

TIPURI DE HOTELURI
SPECIALE
Upscale luxury Hotels
hoteluri clasificate la 4 sau
5 Stele/Diamante care
ofera servicii de cazare si
alimentatie complete
Exaemple: Waldorf Astoria,
Four Seasons, Ritz Carlton,
etc.

Historic inns and boutique hotels hoteluri mici care nu


apartin de un lant international, ale caror camere sunt
individualizate. De cele mai multe ori cladirile au o istorie
speciala.

Exemple: Hotel Cherica Constanta, Hotel Capsa

TIPURI DE HOTELURI
SPECIALE
Hotelurile Resort hoteluri
care sunt in sine o destinatie.
De cele mai multe ori ofera
turistilor posibilitatea sa
petreaca intreaga vacanta in
hotel.
Exaemple: hotelurile de
litoral, Grecia, Turcia, Las
Vegas

Hoteluri Club hoteluri care ofera servicii special pentru turisti


cu un anumit hobby.

Exemple: Lac de verde Breaza si in general hotelurile cu teren de


golf sau tenis

TIPURI DE HOTELURI
SPECIALE
Specializate pe un anumit
serviciu hoteluri care se
adreseaza unei anumite nise de
client si sunt focusate pe
serviciul sau calitatea care le
face exceptionale
Exaemple: hotelurile de
tratament, hotelurile de
aeroport, hotelurile pentru
sederi prelungite

Hoteluri Buget hoteluri care ofera cazare cu servicii limitate


sau fara servicii deloc. Se adreseaza turistilor care au un buget
limitat. Ofera servicii de alimentatie incluse in pret.
Exemple: Hampton Inn, Aloft, Holiday Inn Express, Fairfield Inn,
Four Points by Sheraton, and Days Inn.

TIPURI DE HOTELURI
SPECIALE
Hotelurile Bunker hoteluri

amenajate in bunkere sau


inchisori
Hotelurile pestera amenajate
in pesteri sau subteran
Hoteluri pe stanca
Hoteluri ecologice construite
ecologic
Hoteluri sub apa

Hotelurile Igloo sau hotelurile de gheata

Hoteluri capsule
Hotelurile Gradini

Hotelurile de transit sau aferente unor terminale de


transport (aeroport, gara)

Hoteluri in copaci

CELE MAI MARI


HOTELURI DIN
LUME

Izmailova Hotel Moscova


7500 Camere
The Venetian Complex Las
Vegas 7117 Camere
MGM Grand Hotel Las Vegas
6852 Camere
Genting Highlands Malaysia
6118 Camere

CEL MAI VECHI


HOTEL DIN LUME

Conform Cartii Recodurilor cel


mai vechi hotel din lume, inca
in functiune este Nisiyama
Onsen Keiunkan din Yamanashi,
Japonia
Hotelul a fost deschis in anul
707 i.H.

Lanturi hoteliere Internationale


AccorFrom the luxury Sofitel brand to the basic Etap, Accor has hotels in a range of economic travel segments, from luxury to

budget class hotels. Accor Hotels is probably the most established company in Europe and offers great choices for the
backpacker and the discerning guests. Accor's subsidiary Compagnie des Wagons-Litsprovides hotel services for trains.
Best Western International is the world's largest hotel brand with more than 4,200 hotels in 80 countries. In 2006, the
company celebrated 60 years of providing quality customer care and dedicated service to Best Western guests across the
globe. The chain also operates in growing economies (like Armenia or Eastern Europe): seriously refurbishes interior of hotels
built dozens year ago, introduces western management -- and then sells it to US/Canadian/Australian travellers. This results in
low rates and a good service.
Carlson Hotelsis a leading global hotel company with more than 1,080 locations in 78 countries. Its brands include:
Radisson, Country Inns & Suites By CarlsonSM, Park Inn, and Park Plaza. Carlson Hotels is part of Carlson, a global
hospitality and travel company.
Choice Hotels InternationalBrands include- Comfort Inn, Comfort Inn & Suites, Sleep Inn, Quality Inn & Suites, Clarion
Hotels, Cambria Suites, Mainstay Suites, Suburban Hotels, Rodeway Inn, and Econo Lodge
Hilton HotelsHotel brands include Conrad, Hilton, Doubletree, Embassy Suites, Waldorf-Astoria, Hampton Inn, and
Homewood Suites.
Hyatt HotelsHyatt has over 460 hotels and resorts in more than 44 countries. The company brands include Park Hyatt,
Grand Hyatt, Hyatt Regency, Hyatt Resorts, Hyatt Place, Hyatt Summerfield Suites and Andaz.

Lanturi hoteliere Internationale


Fairmont Raffles Hotels International The company brands include Raffles, Fairmont and Swisstel

with 98 hotels and resorts in 27 countries worldwide.


InterContinental Hotels Group(IHG) hotel brands include InterContinental, Crowne Plaza, Holiday
Inn, Holiday Inn Express, Hotel Indigo, Candlewood Suites, and Staybridge Suites. With more than 4,400
hotels in over 100 countries, IHG is the largest hotel group in the world by number of rooms.
Marriotthotels include Renaissance, J.W. Marriott, Marriott, Courtyard, Fairfield Inn, Gaylord Resorts,
Residence Inn, TownePlace Suites, SpringHill Suites, and Marriott Vacation Club International. Marriott
also owns Ritz Carlton.
Louvre Hotelsbrands are primarily located in Europe. The upper brand (Concorde Hotels) includes
Hotel de Crillon or Hotel Martinez. The economic brands include Premiere Classe(1 star hotels) or
Campanilehotels, two very well known brands in France and Eastern Europe (more than 800
properties).
Pan Pacific Hotels and Resorts is a hotel-management company with a portfolio of 15 hotels in 9
countries. The company is a founding member of the Global Hotel Alliance, the world's largest alliance of
independent hotel groups.

Lanturi hoteliere Internationale


Radissonand its affiliatesCountry Inn,Park PlazaandPark Innhave over 1700 hotels around the world.
Shangri-Lais a Hong Kong based hotel chain that consists of the Shangri-La, Trader, Kerry and Hotel Jen

brands. The 5 star brands can be found throughout China but they also have numerous hotels throughout East
Asia, Middle East (UAE, Qatar and Oman), Africa (Maldives and Mauritius), Australia, United Kingdom, Fiji,
France and Canada.
Starwood Hotelsbrands include Le Meridien, Sheraton, St. Regis, Luxury Collection, Westin, W Hotels, Four
Points, Element, and Aloft.
Trump Hotel Collectionis a hotel management company that manages luxury, 5 star hotel properties in New
York City, Chicago, Las Vegas, Hawaii, Toronto and Panama. These 5 star hotel properties offer event venues,
restaurants and luxury accommodations.
Viceroy Hotels & Resortslocations include Viceroy New York, Cassa Hotel 45th Street New York, Viceroy
Miami, Viceroy Snowmass, Viceroy Palm Springs, Viceroy Santa Monica, L'Ermitage Beverly Hills, Avalon Hotel
Beverly Hills, Hotel Zetta San Francisco, Le Meridien Delfina Santa Monica, Sugar Beach, A Viceroy Resort,
Viceroy Anguilla, Viceroy Maldives, Yas Viceroy Abu Dhabi, and soon Viceroy Dubai.
Wyndhamhas 6,500 hotels, concentrated mostly in North America and the Caribbean. Its vast constellation of
brands includes Days Inn, Howard Johnson, Ramada, Super 8 and Travelodge. Wyndham Hotels are the upscale
brand of this corporate hotel chain.

Cererea de rezervare la un hotel trebuie


sa contina urmatoarele elemente
Cerere de rezervare
Data de sosire

10.04.2015

Data de plecare

15.04.2015

Numarul si tipul camerelor pe care


dorim sa le rezervam

7 Camere Twin
3 Camere Duble cu pat matrimonial
3 Camere Single

Numarul total de persoane in grup

23

Mesele care dorim sa fie incluse in tarif Mic dejun si Cina (Half Board)
Servicii suplimentare dorite

Parcare pentru autocar

TEMA:

PROIECT

Obtinerea unei oferte din partea unui


hotel din Bucuresti
DEADLINE: Saptamana 12
CONTINUT:

Numele, locatia si descrierea hotelului


Motivatia alegerii hotelului respectiv
Comunicarea cu hotelul Cererea si oferta
Explicatia ofertei hotelului

PREDARE: Proiectele se vor preda


electronic si/sau print formatorului si prin
tragere la sorti 10 cursanti vor prezenta
proiectele in fata colegilor in maxim 3
minute fiecare.